Fantastic Service from Will at Sun State Ford! We had an amazing experience with Will at Sun State Ford. From the moment we arrived, he made us feel comfortable and welcomed. Will went above and beyond to ensure we had all the information we needed about the vehicles on the lot, even creating a videos of a car he thought we would be interested in after we left the dealership. His dedication, attention to detail, and genuine care for his customers truly set him apart. If you're looking for top-notch service, I highly recommend asking for Will. He made our car shopping experience very enjoyable in comparison to other dealerships and salespeople we have encountered during our car shopping process. read more

If I could give this dealership negative stars I would. We purchased a car from them at the end of August and now a month later we are left with a $4,052 bill from damages we didn't cause and they refuse to pay to repair. They also avoided our phone calls repeatedly. Would NEVER recommend any business with these people. Do better. read more

Probably one of the worst service experiences ever!!!! 7am appt for oil change and known rattle in my new truck that had been fixed once before. By 3pm no communication. Texted Crystal service advisor. Response was getting to it now should have answers soon. Call and text at 5:30 saying we're coming to get truck. No response. Arrive and they couldn't replicate noise so nothing was done, we're just getting to oil change and worst of all Crystal had gone home. No communication at all!!!! Had to give 1 star to post review but they deserve none! read more

It puzzles me how I scheduled an appointment for Wednesday to get my car fixed and there is no record of it the next day. Thank goodness I took my car to another dealership that could get me in today or else I would have been out of luck when I brought my car in on that day. read more

Sun State ford is the only dealership you need to deal with if you're looking for a new vehicle. Thanks to the help of Jason and David Murphy I was able to walk away with my dream truck. After a few emails and some questions about my trade-in I had a deal made. I think I set a world record of fastest time in and out a dealership. As soon as I got in the doors David had everything ready and when I say smoothest purchase ever. I literally came in at 11:30 and left at 1:30 with a new truck. Thanks again to the sales manager Willie for getting all my paper work and numbers dialed in and David for being there every step of the way. If you need a new ford this is the place to go hands down! Thank you Sunstate Ford read more

Sun State Ford - 2025 Ford F-150 STX 4x4 - Car Dealers Near Me - Orlando, Florida

Take your Ford business elsewhere, poor customer service at sun state ford, they had my truck for 6 weeks and did NOTHING!!! They do not stand as they promised read more

My experience at Sunstate Ford was very frustrating. The staff seemed unorganized and unprofessional. I was even given someone else's vehicle title by mistake, which is a serious error. Because of their mistakes, I had to come back multiple times to fix issues that should have been handled correctly the first time. Customers deserve a dealership that knows what they're doing and values people's time. Unfortunately, that was not my experience here. read more

Great service all the way through and no pressure sales. Rep Joshua and Manager Willie was up front from the beginning and gave me several options to try and get me where I wanted to be. We did not get a deal done I think I was asking for more then they could do but they tried. I would recommend Sun State Ford 10/10 times. I was very comfortable and they were just great. No tricky salesman everything they said was right on paper to see. Great job guys and that is the way to do business!! read more

If I could, I'd leave a NEGATIVE star. As it is, I'll just say they NEVER returned my calls. I started at 9am and stopped at 4pm because I called over 10 TIMES to get them to HELP me. They never did. I started with some woman named Crystal who made promises and then never called back, when I finally reached her again (4th call) she complained she hadn't been able to sit down to return the calls (I'd left two messages between first and fourth call to her). I left messages for Robert, the service manager, and Linda, the dearlership manager (two each) and not one person from this dealership returned them. They obviously don't want to service my vehicle on a warranty item because there is no money in it for them. However, this type of customer service does cost them (I hope). Horrible situation and I never even got angry. Went elsewhere. read more

I've visited several dealerships over the years as I'm sure some of you have b/c over the years I've owned several vehicles. This particular Ford Dealership is by far one of the BEST companies I've ever visited! Why you may ask; well let me explain...b/c for I have always gotten top-notch Service here; therefore, I believe this is a practice they render to everyone across the board. Lastly but definitely not least; Mr James Hamilton (Service Consultant) stood out b/c as he approached me as I entered the establishment, he immediately gave prompt professional assistance throughout my visit. He was knowledgeable, patient as I asked questions and he explained in details about the process. He quickly responded and everything was handled appropriately. This is the place to go for honest feedback and quality service! Thanks to all the Team Members I encountered during my visit on Dec 15...You All Rock! Much love & Respect read more

Thanks to David, my first (solo) big purchase was a breeze! His friendly, easy going personality helped me keep a clear mind when making this big decision with no pressure or guilt. He was able to assist in a smooth & seamless process and even answered any questions I had after I left with my new car. I also had a great experience with Kevin in customer care who, while explaining all of the accessory upgrade options, left the ball in my court. The no pressure, kind & understanding aspects of these employees had a huge impact on my decisions & I appreciate it so much! read more

DONT GO HERE ! don't let fake 5 star Bots trick you... During a previous visit, I scheduled an appointment for an oil change and tire rotation. While waiting, I observed that only the oil change was performed; the tire rotation was not completed. My vehicle was then left unattended for an additional hour. Upon receiving the invoice, I noticed charges for both services. It was only after I pointed out the oversight that the charge for the unperformed tire rotation was removed. Oh, my vehicle was also scratched on the hood during this oil change . On another occasion, I scheduled a 2:00 PM appointment with Maurice to have my brakes serviced. Upon arrival, I was greeted by a female representative who was eating her lunch and being very RUDE while simultaneously requesting my information. She informed me that no appointment was on record. When I inquired about Maurice, she mentioned that he had left for lunch earlier and should have returned by by now since he went to lunch before her. After waiting for 15 minutes, I approached the cashier's area to speak with a manager and was rudely informed that no manager was available as they were on vacation. I asked what can i do to file a complaint and the woman replied with "i don't know what to tell you" These experiences have left me deeply dissatisfied with the level of professionalism and customer service at your establishment. As a result, I have decided not to return for future services. I hope this feedback helps people in the future. DONT GO TO THIS GHETTO FORD. (take note on how management only replies to the good comments but not the complaints ) read more

Paid $600 to fix my right mirror and the work was incomplete. Said they would finish fixing it after the parts came in. Evidently the parts will never come in. Maurice would not return my call to explain anything. I call and "they will call you back". Never happened. Save yourself the headache. Go to Clermont. These people suck. I even complained to the Manager of the Service Department. Never would call me back. Pathetic rip off artists. My truck is now being fixed by Ford of Clermont read more

The day before I purchase my truck I reached out to the dealership about possibly buying a Maverick. Unfortunately all the Mavericks are sold out and they couldn't help me out. The next day Alexis text me letting me know that there was a Ford Maverick that Was available to purchase. I headed over to the dealership as quickly as possible to purchase it. When I got there Alexis greeted me and we got straight to business which I appreciated. I knew this truck was hard to find so the numbers were pretty straightforward. Alexis did a great job making the process as quick as possible. Overall I couldn't ask for a better experience thank you so much for the new truck. The only thing I would say I would like was if the process was a little bit quicker. I got to dealership around four and I didn't leave till 8. Even though there was in the negotiation and the price was pretty much set read more

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It all depends on which sales or service associate you work with. Unfortunately, it's a hit or miss situation and could be disastrous considering the amount of money you're spending. read more

I recommend avoiding Sun State Ford's Body Shop! My 2023 Ford F 150 had 15,000 dollars worth of repairs in May 2025 and their workmen ship is subpar. The left front fender was completely replaced and none of the bolts that hold the fender on were tight. Being an old paint and body man, I saw the alignment of the fender was off and started moving the fender with my hands. I found all the inner bolts were just hand started, the upper bolts were finger tight too! I have called to try to get my truck repairs complete and no calls have been returned in over 2 weeks of daily messages! My right side outside mirror was broken while in their shop, not sure if they are going to do anything! read more

Finance Manager Charles is an obtuse jerk. I'm a cash pay customer, I don't have to listen to your sales spiel on warranties, etc. I know you won't make $$ on me and I don't care. As a cash pay customer, don't tell me by law you have to tell me this, aka make me listen to your spiel. Oh wait, I said that. And also don't ask me to sign a contract that the intent of layout is far from unclear as to what it is referring. Oh sign here! No. He even admitted that he felt it was unclear, told me to check a third section that would have completely f--ed me in the future. Not him, had I did as he said. And he wonders why I didn't like him? Omissions on the contract, language unclear that he could not explain. If I don't understand it, I don't sign it. Wanting me initial that I had received docs that I had not yet been given. He asked me to verify the vin on the contract. I asked how am I am to do that? He then asked, "Didn't you look at the vehicle?" Clearly uncalled for and highly unprofessional. So I got up, took the contract to the truck to verify the vin. And btw, the other finance guys and sales associates were dying laughing outside the office that "someone" had their comeuppance to a girl. ON THE OTHER HAND, Mida was an absolute jewel to work with. She understands trucks/capacities/usage/payload. Out of 5 dealerships, she was the only one who had this knowledge. read more

I would like to Thank Lee Robertson in the Service Department. He is my go to guy when my Truck needs service, Lee is very knowledgeable and extremely helpful. Thank You Ron read more

Sun state ford is one of the last family owned major dealerships out there and they truly care about the customer. It's rare to have a dealership like that now in days but low and behold, here's the one. They've fixed issues for me that any other dealership would have tried to charge me ten times more, they've added that extra touch any time I visit that makes me feel less of a number and more like family. read more

So disappointed with Sunstate Ford Orlando and will never do business here again or recommend them to anyone else. I purchased a 2019 Ford Fiesta SE here 3 years ago with the expectation that I was getting a reliable vehicle. The car broke down on the side of I95 recently with transmission issues. I did a bit of research and models a few years older than mine are known to have transmission issues. I still owe over $11,000 on this vehicle and the gentleman I spoke with about it basically told me it's my problem to deal with. So now I'm taking public transportation to get around all while still making car payments. Terrible business. read more

I cannot begin to express how repulsive and unprofessional the service team is, the communication is nonexistent. I tried to at ask what was wrong with the vehicle at least 3 times, nobody could give me an answer instead just slapped an invoice in my face without a SIMPLE explanation. When I finally got a hold of Maurice, it was the same "it is what it is" explanation I got from everyone else. Stay away from this avaricious business. read more

Want to give high 5 to Stacy in Service. I have been coming in for service with Stacy for years. Always friendly and trustworthy, available for appointments, never pushes unnecessary services that aren't needed for my F250. Thank you Stacy! read more

Tried to buy a F150 today, with added fees that do not increase value or utility of vehicle. Stubborn negations, out the door in 10 minutes. Went to Mullinax Ford, Apopka, for a sweet deal. New plate was attached to vehicle, no Electronic Filing/Private Agency/Dealer Doc, etc.etc., fees. Just Saying. read more

We are from out of state and after reading other reviews here about the service department I was leery but my local dealer had previous experience with them and said they were great so we gave it a shot. I am so glad we did! Stacey was our service advisor and she went above and beyond to communicate the issues and get the repairs done in a timely manner. She was also very courteous, knowledgeable, and returned calls promptly. We dropped the car off on Saturday for diagnosis and picked it up Monday at noon. The part was replaced, oil changed/tires rotated, and 2 recalls addressed (she offered to do those while it was in too). When we purchased the car, we also bought the CPO warranty from Ford and this repair alone recovered half of that cost so it was definitely worth it. That, and knowing we have that coverage for another 45,000 miles is great peace of mind. I would definitely return to Sun State service department and recommend them to others. read more

I brought my Ford Escape into the shop in September and was advised I would need a new a new engine covered under warranty by Maurice. The day I was there I briefly spoke with Joe who was rude, condescending, and although I had an appointment as I had been advised told me they may not even look at it today. At that point I have made it extremely clear to Ford customer service and your service department I did not under any circumstance want to speak to Joe again. I dropped my car off on 10/3 and was given a small Kia Sorento that now does has many small nuisances that would not have been a big deal for a short time, but have become major inconveniences. My vehicle has now been in your shop for 8 WEEKS!!! I received a call from Joe on 11/14 advising that my vehicle would be complete on 11/18 or 11/19. I never heard anything more until this afternoon advising that allegedly need ANOTHER part ordered! I am livid! I have family coming into town and need my vehicle so that I am able to attach a trailer for a mobility scooter. I have communicated this to Nicole as well a couple weeks ago. The lack of communication and disregard for my request to not be put in a position to speak to someone who is rude, talks over me, and even hung up on me today is unacceptable. I promise....I will NEVER bring my vehicle to your shop again! read more

Took our car in for 'the works'. We were in and out in record time. Really appreciate Maurice in the service department for taking care of us. read more

We went to numerous dealerships before stopping by Sunstate Ford in our efforts of purchasing a new truck. Thankfully, we met Steve Wooten, who truly exceeded expectations ... his knowledge of their vehicles was vast but we truly appreciated his time and patience. Their prices were competative with the other dealers but where Steve made the difference was his detailed explaination and demonstration of each feature, which is the primary reason we decided to buy a new Ford Ranger from him. If you are shopping for a vehicle, I encourage you to ask for Steve Wooten at Sunstate Ford...you will not be disappointed! read more

I like Maurice and Kathreen in the service department but I dont have the same expeicene was the guys comments above. Why didnt someone catch that my points were used instead of my maintenance plan which covers Oil changes. If Maurice didnt catch it what about the billing people - the maintenace coverage should pop up automaticly so it is clear that I have these plans. So if not the serivce Rep or the billing maybe its your old software. But Ford needs to fix this. Also Why didnt Sun State Ford receive the part for the Two recalls. I have been getting letters for since December and been calling Sun State every month since ... Finally I called the corp office only to be directed to Tropical Ford on Orange Bloosom Trail only a 30 minute drive a way. Where my Escape recalls were finally fixed 10 months later. read more

Horrible experience. James the service attendant had very poor customer service skills. He gave very little communication and follow up about my vehicle if I didn't ask. Sometimes not responding to my texts about my vehicle at all.....Not the mention being unprofessional by hitting on me. My vehicle don't even sound the same when I drive it and the prices are a ridiculous. I had to take my vehicle another mechanic the same day I left the dealer to fix another issue that came up while they were fixing the first issue. When ask how much it was cost to fix the 2nd issue I never got an answer so I took my business somewhere else. read more

Update 2/1/19 - so my last review was 2 stars due to delay in communication & wait time. Not sure if staff or management change but my last few visits have been much better at Sun State. I have opted for leaving my car for the day, dropping off prior night, and I have been called with updates, vehicle has been ready timely. I continue to bring my car here and the staff is informative and friendly. read more

I've relocated to Texas and needed a specific part for my vehicle that I could only get from Sun State Ford. Stacey Jamieson was really friendly, super helpful, and a pleasure to deal with. Sun State Ford gets an A+ from me! read more

This service center is the reason "scam artist mechanics" are a stereotype. They held my car for 2 months for a simple warranty repair. When I demanded my car back after 2 months, the battery was now dead because they left it so long and now wanted to charge me for that as well. When I received the car back, not only was the original warranty not fixed, but now I had additional issues with my car such as a broken latch. Extremely unprofessional and likely intentionally damaged my car. DO NOT BRING YOUR CAR HERE! read more

I was told over the phone that Sun State could not check on my Ford Focus for potential transmission issue until July 11. That was three weeks ago. So I waited and then drove there, 28 miles away from Kissimmee where I stay. When I arrived I was told that because it was transmission would have to leave it. Very specifically told over phone that they would check it on this day and while I wait. I was phoned a reminder yesterday. Shocked that when I arrived, the service employees claimed did not know I was there to have transmission checked. Could not leave car from that distance read more

My uncle and I bought a truck from Sunstate Ford less than a month ago. Of course, they were helpful whenever we bought the truck, considering that it is over $80,000 F-350 Platinum. The day we took the truck we got only one fob and the salesman said that we will get the second fob later because he cannot find it, I even have it on a text message. I didn't think it'a a big deal as long as they would get it for us within a week or so. I checked with the salesman a few days ago about the fob and all he had to say is that they cannot get me another fob and that's the end of it. These fobs that have remote start, open the tailgate etc are pretty expensive and I have to pay for that now? I emailed the general manager to resolve my issue, and never heard back from her. The salesman ignores me now after we paid close to $90,000 with all the warranties we got. Another thing this dealership does, the sell you warranties that are not even Ford warranties. Could be nice to disclose that upfront. This is by far the worst experience I had. A week after my uncle bought the truck I purchased a Mustang GT from the Ford dealership in Davenport FL which was a whole lot different from Sunstate. I will contact Ford Motor to see if they can help us get what we paid for. read more

This place where do I start. First off this place is very unprofessional and will waist your time!!! I have been dealing with them since last Friday and now it's Thursday and I still don't have the vehicle. First he told us we would be good with just putting down 3,000 but once we got there and they ran the credit things start to get choppy then he started to show us other vehicles then he come and say you think you can put down 5,000 and then we say yes then they come back and say can you put down 10 then we say yes then they come and make us pay 11,000 then once my card cleaned now wait on the finance people to come and give me my paperwork work but they never came after 3 house they finally say once you get your security lock off then when can release the vehicle to you but until then we had to leave with no vehicle but we had already payed 11,000 and then he comes and say can you put now 2,000 more and we said no so we left Monday come and we call to pick up vehicle and they said it had been sold to someone els they never credited my card back so I had to drive back witch is a house in a half away so they can credit my money back while I was there I did see a similar vehicle so we decided let just go with this one since the account is still open and they have the down payment we seat there for 4 hours just to tell us they still want to have us put down 2,000 more witch we said we could not do now we have been here waiting to see and we have not gotten anywhere it really felt like a scam! Because I have never felt or silt with any thing like this and the manager was not to much of a help and they say that happen a lot about the them selling the vehicle, even though it's a process by big companies. So if you don't want to get your time wasted don't go here!!!!!! I'm very disappointed on my experience and 12,000 is a lot to put down on something and it not working out is a big red flag read more

Sun State Ford - Car Dealers Near Me - Orlando, Florida

I like the mobile service they offer for oil changes. I got mine done while I was at work. They cover a good sized distance at no extra cost. Roberto came out and did a quick turnaround on the oil change and rotating my tires. An oil change is probably one of the few services that's actually less expensive at the Ford dealership than say a Jiffy Lube. read more

Yesterday I went to Sun State Ford to purchase a used car. I have purchased vehicles from them in the past. Tom our sales person was great. Charles in finance did his job trying to have us buy extra stuff but was very nice when we declined. He explained everything very well. Great job, I was not in the need to haggle nor were they. We made a deal and it was painless. Thank you very much. I spoke too soon. The car was one of those certified used car with a 137 items check and work. It cost more because it was one of those guaranteed cars one of 3 or 4 on the lot. I took the car in because the cruise control did not work, it took 5 hours on a day off. They said I had to bring it in because the sensor person only worked on Tuesdays. Tuesday rolls around and I was told the reason the cruise control did not work was because a mount was broken and needed to be ordered and the sensor person comes back on Thursday. Thursday I get the call, the sensor mount, mounts on another mount that was missing. They have to order the other sensor mount that was missing and would call me. I also asked them to change the oil because it showed it was out of date. Then I looked into the 137 items Sunstate was supposed to check, you guessed it adaptive cruise control and an oil change, wipers and a full tank of gas, among many other items to check. The people I have dealt with are really nice, but the blue certification means nothing and costs more. I spoke to a manager yesterday and I think he is stepping up to take care of the issues. I went to Sunstate because of other purchases I made from them, they stood behind their product and made things right. It looks like they will do it again. So far, they are doing what they should do. After next week I will update this post. I received my car this afternoon. It's fixed, took a little bit, they did what they said they would. Thanks. I will keep you updated. read more

I just want to especially thank Mike L, my salesman at Sun State Ford, and the whole team...Willie,Thomas Melissa and Alisa.....for their superb Customer Service!!! Everyone went above and beyond my expectations and I love my new EcoSport SE 2020! Thank you Ford Motor Company for all the incentives that made purchasing a new vehicle possible for me, and thank you SunState Ford for honoring them!!! read more

Sun State Ford - Car Dealers Near Me - Orlando, Florida

I cannot even say that it was bad customer service from the service department as no one even bothered to call me back. I called four times over two days, one call to the service manager and nothing. Called a fifth time and spoke to the office manager. She was helpful but I was transferred to a voicemail in the service department. Once again no help. Unbelievable that they would treat a new customer this way! I would stay away from this department. Unreliable even before they get started. read more

Again for another "Works" service and all went well. On line appointment process is simple, the service advisor called when my VUC was ready, what's not to assign 5 stars? Great job FRANK. LOL read more