Went to Toyota of Clermont first. After many hours and seeing multiple people walked out because we felt they were scamming us. Could not get a straight answer out of them. Went to Headquarters of Mazda down the road. Saw Steve Glassman. The price was right, the process was smooth, only saw two people. My wife loves the car. read more

They really take their time to make it a while experience. The service. The amenities. And the location really makes this Mazda dealer worth taking a second look. They were able to validate part of the cost for repairs due to an out of warranty issue. The management and their trama were promptly informed and they made it happen right away. Ramsey was a very helpful individual. The loaner has been great and will definitely come back to our future services. Thank you. read more

Best Mazda service. I am a long term Mazda owner. I have been to 5 dealership service departments before all over Florida. This is the best one. read more

Always a great time at this dealership. We tend to stick with Martin as our sales guy as he is down to earth and easy going. Currently leasing 2 Mazda's through HQ, with plans on purchasing 2 next year as the family grows. Recently went in for an oil change and spoke with Martin who advised us of the CX70s coming next year which would suit us much better than the CX90 we were looking at. (Looking for more room for a car seat, not a 3rd row). Great advise, and has us holding off a bit longer for the right vehicle. Service team here is great, though do watch they will recommend air filters even if you just had them replaced by them last month haha. Otherwise, they are super easy to work with as well and back off when you decline. No pressure tactics is what makes a dealership worth frequenting. read more

Fast and easy to get an appointment They always keep me updated with a video of the vehicles progress and communicate any new concerns Always top rate. They also have discount coupons. read more

BAD SERVICE. Purchased 4 new cars from this dealership and last car had a bad key FOB that stopped working after a week. Been getting the run-around and the dealership is not willing to replace the FOB - they even tried to get us to pay for a replacement battery. The car is only 6 months old and after a battery replacement the FOB stopped working again with a couple weeks. Service advisor Anthony G. was rude read more

I bought a brand new 2021 Mazda Cx-30. My car has 48K. I don't use my car often. A week ago I noticed the car started having problems with the AC, it did not blow cold air. I went to the dealership today where I bought the car at Clermont Headquarters. After waiting for the check up, I was told by the technician that the compressor is not working and they could not explain why it was not working. At the end, they could not do anything for my car except to replace the AC compressor and charge $1213.18 .I am in the medical field and I can't be with a car with no air conditioning. We live in FL and is hot here all the time. You don't have any idea how I regret buying from MAZDA company. I was not expecting to have this type of problem with a NEW car. My best advise to you: just don't buy from Mazda. read more

I had previously leased a vehicle with Headquarter and had a great experience with Gabby. I even waited a week to speak with the same salesperson I had previously as she was in training. When I had inquired on two vehicles I had been going back and forth via text message and asked her to call me back as I wanted to discuss the numbers and down payment further before having my co-signer drive 4 hours north that weekend to purchase my vehicle. She never returned my call, needless to say they lost my business I purchased my brand new CX9 at Classic Mazda today instead and had someone willing to speak with me in detail as well as received the quote via email. read more

Headquarter Mazda - Never returned my call, of course I would like to go over the numbers further before having my co-signer drive 4 hours North. - Auto Repair Near Me - Clermont, Florida

I appreciate the great great customer service from Nicole Cockcroft and her team for providing a courtesy pick up from my house to the Mazda. My wife went out of town and we drop-off her CX5 for service. My wife and daughter are coming back late and she will need the vehicle to drop off my daughter to school the next day. Thanks again Nicole and the team from Mazda! read more

Every time we come here to have service done it has been a pleasurable experience. Service agents are always straight forward and don't seem to be trying to upsell everything like other dealership service departments, the seating is pretty comfortable, and of course the free coffee helps. It's also very easy to keep working while waiting on your vehicle, their guest internet speeds are fantastic! Can always go elsewhere to save a few bucks on service, but the comfort level is much better here and worth it in my opinion. read more

Headquarter Mazda - Guest internet speed - Auto Repair Near Me - Clermont, Florida

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Definitely avoid this dealership. We purchased two new vehicles on the same day and found out the next day we were lied to by the salesman, Jose Burgos, sales manager, Courtney Gross, and finance manager Gabby Brown. After we had signed the deal, we got screwed with products they added on without our knowledge. They directly tied the purchase of products to our interest rate, but told us they weren't charging us for the products. I said I do not want the product, and she said we were not paying for it. Then, after reviewing the revised deal, we saw that they charged us $4000 for unwanted products and lowered our interest rate, to what it should have been, to hide it. I contacted them as soon as I saw it and before the deal was even funded, and they said I could cancel the product, but they would raise my interest rate, and this comment came from the general manager, Nathan Clements. Their final offer was keep the products and a get the low interest rate, or no products and a higher interest rate. Do not do business with this dealership. There are better dealers out there. Don't trust all the positive reviews that the dealer adds themselves. read more

Professional and friendly staff. Mr Chase was extremely accommodating. Tech seems to have done a good job and I appreciated the video.

This was the easiest time I've ever had purchasing a car. They did not play games, were honest and the process didn't take all day. Jose was very professional and great to work with. He answered all of my questions then some. Chris in finance was also really great to work with and took the time to make sure I understood the paperwork I was filling out and explained all the warranties. George, the Customer Relationship Manger was very kind and and made the experience a lot of fun. Just an all around great group of people. I never once felt pressured. Highly recommend! read more

If there was a negative star or score I would rate this place with it. To say this place is full of liars and scammers is to nice of a choice of words. My husband, teenage daughter and I went here to purchase two vehicles. We wanted to start our daughter with a low payment car while accruing credit with us signing for her. The sales person Jose Burgos, Gabby Brown and sales manager Courtney Gross openly lied to us and unfortunately we didn't know til the next day (there til 11:30pm). When i say I would bet my life on this next sentence i mean it. Gabby took us in the room for the financing portion where you sign all the paperwork. My husband immediately told her we didn't want any of those warranty add on and she said I still have to go over it with you. She starts the scamming us conversation by saying "im going to give you guys some free stuff"(sounded suspicious and we should of never believed her) she proceeded to talk about the warranty crap and that she was giving us free oil changes and car screen protection on both the vehicles. She lied right to our faces and charged us $4000 for both of these. We didn't catch it til we started looking through the papework. We have never leased but the payment amounts seemed a little high. We have called to dispute this and they are refusing to cancel the add on packages that she without a doubt said was free. Stay as far away from this dealership as you can. They only want to make the most money off their customers by lying to them. We will never buy from here again. EVER!! read more

If I could give them zero stars I would. My wife and so have been lifelong Mazda owners, and she recently took her CX-9 into Headquarter Mazda for squeaky brakes. Well, they used the cheapest brakes imaginable and the brakes never stopped squeaking. My wife brought the car back, but instead of standing by their work and correcting the actual issue, they wanted to charge my wife again! Sorry, but money is hard earned and Headquarter Mazda and Mazda as a company just lost lifelong customers. Lesson of the story: remember why you're in business in the first place, fix your mistakes, and treat your customers right. Farewell, Mazda. read more

DON'T TAKE YOU CAR HERE! This place takes NO RESPONSIBILITY for any damage they cause on your vehicle when you are having service! I took my almost brand new, UNDAMAGED vehicle in for a simple oil change and tire rotation. I left the dealership and discovered a damage of paint missing off the back bumper! After calling and talking to the service adviser, Steven, he informed me it could of been the car wash or something, but that THEY would TAKE CARE OF IT, and to bring it back Friday for their paint guy. Brought it back, and waited almost all day to finally have to call myself and be told by Steven that they didn't cause the damage! Steven proceeded to run me down, talk condescending and inappropriately to me and began to scream at me and call me a liar. Laura his manager got on the phone and told me "you have no proof we damaged your car, too bad". She explained they are a dealership and it's their word vs. mine, and all I am is a customer! HORRIBLE customer service! HORRIBLE experience! AVOID THIS PLACE!!! read more

Came to Mazda headquarters to buy a 2024 CX90 premium non plug In hybrid . The way they welcome customers is so cold . I don't think they know or heard or understand what customer service is all about . If they don't know that's a problem but if they do then that's a disaster . I explained what I wanted . that is to trade my car a Mazda CX9 2023 for the 2024 CX90 . who ever I saw by the door first he did not introduce himself to me just how I can help u .. then he went to front office with a chubby bearded guy I believe he was the manager who came to work against his will and kept looking at me without coming and say hi to a customer for about 3 minutes , the guy came back to me to tell me if I want to reserve one coz they don't have what I want . I said how am going to reserve one if you didn't show me what the price is and how much my trade is worth . I left the dealership with truly sorrow for the owner coz he does not know what his employees are doing or how they welcome their customers. I drove from Orlando Chickasaw Blvd its a 40 minutes drive one way . I wouldn't even give the dealership one star . But I had to so I can right the review .i believe they judged the book from its cover . shame i waisted my Sunday by going there . read more

RAVE: i want to give a HUGE shout out to Shannon P. at the Mazda dealership. (Clermont, on HWY 50 ) I was in a pickle and needed new tires and brakes ASAP. My husband called the dealership and Shannon was happy to help. She got us in right away and the pricing was very reasonable. They were able to get my car done in a timely manner and always kept me in the loop (about the price and time). They did a fantastic job on my car and even washed it. I'm VERY pleased with the service of the staff and mechanics. Plus, they're dog friendly so I was able to bring Marty inside while we waited. They even gave him doggie treats for the road THANK YOU SHANNON P. && HEADQUARTER MAZDA CLERMONT! read more

Headquarter Mazda - MARTY MCFLY - Auto Repair Near Me - Clermont, Florida

Spencer Williams- he spent overtime shift to wait for me to buy a car. stayed after closing time for our business. enthusiastic about cars, ask for this guy if you are a car guy too and want to buy a Mazda read more

Very slow service , I was watching my car sitting on the parking lot for 2 hours, a minute after they took it to the shop they come and said it will be ready in a few , an oil change and a window check for 2 hours, PS I had an appointment and not just a walking. The cherry on the top is what they advertising online in pricing don't even bother get it honored. The whole experience was not the best by any mean, the gentlemen that was helping me was nice and courteous, but other than that, I don't see this place going the right direction if they keep operating like this. I promised will my voice get heard in every way possible, just to prevent this from happening to another person. read more

Headquarter Mazda - Auto Repair Near Me - Clermont, Florida

I made an appointment for service. This didn't matter. I was there for more than two hours. I notice my car was in the parking lot. However, I waited another 20 minutes before someone came to give me my key. When I purchased the car. I also purchased a maintenance contract for over $2000. The finance manager said the only thing not covered was the paint job and the wheels. To my surprise I was told I had to pay $5 to replace the battery for the key fob. This was my first time here and it will be my last. This is also first Mazda and it will be my last. read more

Buying a car is usually never an easy process. I am absolutely amazed and so grateful for how wonderful this company made our experience. They treat you like family and are completely open and honest about everything. I had a million questions and they were happy to answer all of them without any hesitation. From the start of my experience with Marino on the phone to the buying process with Kenny all the way to the end with Jesus in finance! You guys did an amazing job and I can't thank you enough. I highly recommend coming to this location. read more

Beware sales person Tony Ruiz will lie to you.!!!I called and asked for a very specific model and details and he garunteed me he had 2 on the lot. I asked him 3x to check .he verified he had it. we drove over an hour To get there. When I got there within 90 minutes of call he admitted he didn't have any on the lot. This is the most basic cliched poor sales tactic of bait and switch in hopes to upsell me into another model. I was coming with 35k in cash and drive out the door but walked away because of this . Other sales guy tried to smooth over but once your LIED to your customer you have NO TRUST in the sales RELATIONSHIP!! I will take my cash to an honest dealer. Avoid this place because their sales team is run like it's 1987. read more

*Honestly, if it had not been for our sales consultants being so wonderful, I'd give no stars. * It is an absolute shame that when we were first time customers here in January of 2019 we had such a positive experience. Then, in March of 2020 we came back to buy 2 more vehicles and it was back to the same type of experience that people associate with car dealers...frustration after frustration. I would like to point out that our sales consultant was excellent, but outside of him and our other sales consultant, I wouldn't recommend this dealership (which is the opposite of the praises I was signing for them when we bought our first vehicle. I really thought that I had found a dealer that treated their customers like people, not just another sale). I do not appreciate being lied to by the finance manager, and then told by the general sales manager that it was a misunderstanding. I had asked 3 times before we signed the paperwork and was told I would receive my money BACK, not applied to my new loan, for my insurances that I had on my previous car. However, a month later when we inquired about why we had not received the refund yet, we were told that it was applied to the new car as a down payment, which was the OPPOSITE of what the finance manager had told me 3 times. When it was brought up to the both the finance manager and the general sales manager, they said that that was never said that that was never said and I must have misunderstood. We were also told by the general sales manager that they would "do small things here and there to make up for the frustration," but that has yet to happen. After the aggravation and frustration from this experience, I truly wish I had stayed in my old car and avoided this. It is quite sad, because our sales consultants were wonderful, the service department is wonderful, & I was telling everyone how wonderful this dealer was and how unlike other car dealerships they were, but telling me the same thing 3 times and then doing the opposite, has left a really sour taste in my mouth. read more

The place is clean and nicely set up but very slow. 2 hours for a oil change even though I had an appointment.

Went for scheduled oil service and all required at 29k miles. In at 1130am out at 1230pm. Oil changed, all other fluids, filters checked and tires rotated. Very friendly and quick service. Also a very nice facility. read more

My husband and I were really impressed with our experience at HQ Mazda. We met with Keith, who took us for the BEST test drive we've ever been on. We were ACTUALLY able to see how the car performs on different types of turns, roads, etc. Keith didn't pressure us AT ALL... not even for our contact information. He simply shared his information and reassured us that he was happy to help. We reached out to Keith when we were ready to come back and he was very willing to earn our business. We had a hard time deciding between a couple of vehicles, even thought we might leave to think about it, and the WHOLE time he was super patient and willing to give us space to make sure we were making the best decision for our family. After we decided to purchase, he maintained his friendliness! *I've had other non HQ Mazda sales people completely change their attitude once the contract had been signed.* He took the time to make sure we felt comfortable with the technology in the vehicle and answered all of our questions. We had some technology/safety feature questions the next day, and Keith stated true to his word that he would find time to continue to help! We even had a question about how our financing was handled, as we had come in pre approved, and he helped ease our minds about that too. We plan on purchasing another car in a couple of years and are looking forward to coming back to HQ Mazda (and hopefully Keith) again! read more

I was scheduled with someone else who I never got to speak to or hear from again. Unlike other dealerships where I was at least informed about the person I had been speaking with just 5 minutes earlier. I had the feeling my business was intercepted and stolen from the other saleswoman. Stolen and then LOST. Save yourself the trouble and go somewhere else. I LOVE shopping for cars. I love the whole process and have been to serval dealerships in town looking for the right make and model for my needs. This sales woman. Gabby (Gabriel). I have never been treated or spoken to in such a condescending way in my life by a salesperson! I work in SALES. The sad thing is I actually really loved the cars, and will probably buy a Mazda, but not from you. You lost my business and the business of anyone I know. I understand it's about the sale, but it's your job to get me in a car. She didn't even try and by the end and made me follow her around to put cars back because she assumed I wasn't able to afford them. I just left without any information and threw her card away. You don't know what my budget is, you just know what I said my budget is. I'm a ready buyer and you lost a sale with your overt insults and obviously impatience. No thank you! read more

BEWARE!!!! DON'T BOTHER GOING HERE UNLESS YOU'RE IN DIRE NEED OF A REPAIR OR HAVE ALL DAY TO WASTE WAITING!! This place is awful on the service side. If I could give no stars, I would!! This is supposed to be a headquarters Mazda dealership & they only have FOUR loaner vehicles to give out. I've been to several Mazda dealerships from Florida to California & I've never had such a horrible experience with a service repair until I came here. If you've got a big job to repair, be prepared to sit & wait until they close like I did, because all four loaners were given out apparently by 9:00am. And don't expect to be offered a courtesy ride home or to grab food either. Service desk people tell nothing but lies, eat lunch right there at their service desk, & go missing to the back to chit chat with the mechanics for hours in the back....probably why it takes 5 hours to change out a starter, plus another 4 hours to diagnose & get the part delivered!! My dad probably could've changed out my starter faster and he's not even a mechanic!! I'd be embarrassed to work at this place & mortified to be the manager or owner!! Embarrassing all around & I honestly can't believe it's called a headquarter with the horrible way it's run. I got way better service & loaner vehicles numerous times at two insanely busy mazda dealerships in San Diego, California & this small "headquarter" can't even compare in service time or customer service!! I can't speak for the sales side, but they just all looked bored doing nothing all day or were using company time to take pictures of their new crappy black BMW in the parking lot. The cleaning lady was the hardest working staff member in this place, so kudos to her for keeping things spotless around me for hours. She probably could of changed out my starter quicker than their mechanics!! Yes, I was there for 9 hours, so I saw it all!! Don't waste your time or money at this place!! Wish I hadn't!!! read more

They are not trusted. We had a deal, I was buying a car, I submitted the paper they requested and when I was about to transfer the money, they just told me "sorry" we sold the car. Zero stars will be more appropriate for the lack of professionalism. read more

I came and test drove a car here. Jordan helped me, he was very knowledgeable and friendly. I didn't end up buying the car here because they didn't have the right car for me, but I highly recommend them due to the great customer service I received! read more

I've rated HM with two stars because their sales guy and upfront people are vy nice. This kept them from being one star. I bought a '17 CX-5 from them in June, to be registered at my home address in CA. Paperwork was not done properly and I am still sorting that out with the CA DMV. Tried to buy accessories when I purchased the car, but the parts team could not locate them on the system - I had no problem locating them myself online direct from Mazda. Took car in for oil change and to fix gas-filling issue. Was told they didn't have time to fix the gas issue and I'd have to bring it back. Normally, I would've been super irritated, but I was coming back to have a remote-start installed anyway. When I brought it back the next week to have those two things done, they had the car for *9* hours and when I showed up they told me gas filled fine (I left there with the car and immediately put in an add'l 3.5 gallons of gas) and had not even *started* the remote-start installation. I took the car and will not be back to Headquarters for anything. Maybe the most annoying thing is that the brand-new car's tank doesn't fill properly -- there is no doubt of this. However, the service guy wanted to stand there and argue with me about it because gas went in and it clicked off "like it's supposed to" - never mind that the tank is never close to full. Even suggesting that the extra 3.5 gallons that would still go in "might be filling the fuel lines" (!). After all this aggravation, a gentleman who is a manager of some sort, Geronimo I believe, did offer to look at it gain. But after my experience with them and them already having looked at it twice and had the car for a full-day while doing 10 minutes work, I was just done. It's unfortunate, but there are lots of Mazda dealers and I'd recommend not using Headquarter Mazda. read more

Amazing service. I can't rate the sales area but the service is amazing, top notch. They are very passionate about their product and help you all the way! read more

Not a huge fan of this location. They had me waiting two hours for a diagnosis and are always soooooo slowwwww. They prioritize goofing off and congregating amongst each other over customer service. I had to basically get in their faces to find out why it took so long to diagnose my car which lead to the diag fee being removed. Also, the guys that work here love to "mansplain" things to women. When I told one of the guys what I heard in my car to help describe what I triggered me to bring the car in, he started explaining all of the different engine sounds from car starting to acceleration as if I didn't understand how RPM's work or what they are (hence the term mansplaining). When I came to get the car, I asked if the insurance on the loaner would be transferred back to my car. The rude young man proceeded to mansplain that insurance is added but not taken away from my actual car and he was quite nasty and insistent about it, talking to me like I'm an idiot. Yeah he probably makes $10/hour and I'm a salaried professional making 3x what he makes. This is not the first time I've picked up on some tone and tude from these guys that I didn't like. Sexist Jerks!!!! Anyways the lack of customer service, condescending mansplaining, and no sense of urgency basically guarantees that I won't be going back. It's too bad too because the lady associates that work there are super nice. Too bad their male counterparts are buttholes. read more

I had a positive experience purchasing my new Mazda CX-9. The vehicle has a smooth ride and a luxurious look to it inside and out. Thanks Headquarter Mazda!! read more

My daughter was told her back wheels were bent and driving would be dangerous. She was quoted $550 for two 15" wheels and putting her two tires back on. Excessive! She went to Discount Tire in Clermont and the employee laughed when she told him what had occurred. He put the car on a lift and examined the wheels and tires and said everything looks fine. No Charge! A few mths. ago Mazda told me I needed to replace my fuel injectors for $1000. I went to another facility and they said to put in a $5 can of seafoam. I have also had a seat issue for yrs. and the prior service writers put in writing that I could get a replacement seat whenever I wanted since it's an issue Mazda is aware of. They reneged on this during the fuel injector debacle. I wrote the sales manager who never responded. Customer satisfaction was FAR better before Max and Dani left. P.S. I've owned five Mazdas and it's not like they sell quickly. Imagine how you will be treated if you buy only one? Recent headline Autonews "Mazda's Cars Are Good But Its Dealers Are Still Kind of Awful" read more

I went to get a headlight replaced and for an oil change, waited two hours, and went home. When I got home, I found that my headlight is still not working. When I called back, I am told my service advisor is not available and it's the service manager's day off. I could not be less impressed with this, especially because I came in expressly for these purposes. I would not recommend anyone go here for service if you actually want work done to your car. read more

Joel was fantastic! From the moment we got there we felt welcome! This dealership is unique..... I will recommend this location to everyone!

Had a fabulous experience with our salesperson, Josue Hernandez. He got me in and out of the dealership without the usual car buying stress. I have always hated going to the dealership and getting the feeling of being under attack the minute I step onto the lot. Josue was very respectful and made the experience stress free. I would definitely recommend him and go back to him in the future. read more

It was an easy and hassle free purchase experience the best I've ever had. Being from NY I expected to run issues but this was the best car purchasing experience I've had. Todd and Zack went out of their way to accommodate me anyway they could! Would definitely recommend buying a car here. read more