My 20-year-old daughter just bought her first car here today. Our sales representative, Daniela was…read morecompletely awesome and the she handed us off to Nick, the sales coordinator or something, and he was exceptionally transparent and fun. Even when we went into the "Room" that was a good experience as well. No high-pressure sales tactic at all. I mean nothing. Just a great experience all around. Thanks!!!

what a terrible experience... Jon was awesome though. if you buy, go to him…read more beautiful facility but there was something off about the workers... the owners. our salesman wasn't very knowledgeable or helpful. sort of navigated this ourselves. when it came down to numbers, the owner Nick wasn't very helpful nor wanted to make a deal. in fact, met us in a dismissive manner. i don't see us coming back here to get a car. the community is on the same page about place.

One of the things I dread the most is shopping for a new car. Luckily we have not had to do this…read morein a bit but sadly is was time. That dreaded car payment every month and even worse looking for a car! I was literally dreading this. We knew we were interested in a Honda or Toyota. We went to Headquarter Honda first, located in Clermont. When we got out, we first met Kyle. What a gem of a salesmen! He was absolutely amazing and made our experience so pleasant. We did take my mom and dad (they are better at this then we are) and even with all of us asking Kyle questions, he remained calm, answered each and every one, gave fantastic recommendations. We luckily found a car that we fell in love with so didn't even bother going to Toyota. He took the time to show us every little detail on the car, how to use all the buttons and such. He even followed up a couple days later to make sure everything was going well. We ended up buying a certified pre owned and we loved that they had the car fax ready to give us. Their lot was pretty well sized with new cars and certified pre owned. We got a fantastic warranty and I have to say every single person along the way was great. We really only interacted with Kyle our salesmen and then the finance person. I cant remember his name but he was also really great. Of course he offered additional coverage but worked with us to try and get what we wanted while not changing our monthly payments. I really have to say this was one of the easiest car buying experiences we have ever had. They also have a full service repair shop to where we will be taking our car for oil changes and such. Their waiting room is very nice, lots of chairs, coffee and then snacks and drinks and upgraded coffee (lattes and espressos) for a charge. We were there on a Sunday so no one was in there. Im sure it is busier when they are open. I can not recommend this dealership enough. Car buying is painful, stressful and something we just do not want to do. I was literally dreading, but this was such an easy experience for us. 5 stars for 5 star service! I would highly also recommend asking for Kyle if you are looking to buy a car. He was beyond professional, nice and overall really great! Thank you Headquarter Honda!

Yelp Elite-Style Review: Headquarter Honda - The Oil Change Odyssey…read more If you told me last December--fresh off buying our brand-new Honda CR-V--that I'd be writing a full-blown love letter to a dealership lounge a year later, I would've laughed and sipped my average, everyday coffee. But here we are. And Headquarter Honda? They've earned every caffeinated word. We welcomed our son in January, and this CR-V has basically been our fourth family member ever since: reliable, smooth, safe, and downright perfect for Florida family life. So when the 7,500-mile checkup rolled around, I didn't even hesitate. I called ahead, got the heads-up about a 2-3 hour wait, packed my patience, and headed over. But curveball! When I arrived, something must've shifted--because suddenly I was being turned away. Not ideal. But before disappointment could really kick in, a wonderful staff member swooped in like a service-department fairy godmother. She apologized for the mix-up, made sure I was taken care of, and rolled out the red carpet for my visit. And then... the magic continued. I happened to run into the sales rep who sold us our CR-V, and he gave me a personal tour of the lounge--including the location of the coffee. And listen... as someone who has wandered through more dealership waiting rooms than I care to admit, this one is the cat's meow of dealership lounges. No full Toyota-style café here--and honestly, it didn't need one. The free coffee was spectacular, the creamer selection a joy, and the seats? Plush, comfy, and perfect for a quick recharge. Add in well-stocked vending machines and you've got yourself a lounge that quietly flexes on the competition. The oil change that was supposed to be 2-3 hours? Done in 1 hour and 30 minutes. Efficient, professional, and absolutely appreciated. Huge thanks to the incredible employee who took care of me--you turned a bumpy start into an impressively smooth, memorable experience. We'll definitely be returning for all future service appointments. Headquarter Honda, consider us loyal customers -- and as always, thank you for keeping the coffee hot and the vibes immaculate.

This is the best result I ever received from any dealership. We're on vacation and our Chevy Trax…read morebroke down. We're towed it with our RV to Mealey Chevrolet and they went out of their way to help us. Robert, our service rep, was so very helpful and understanding. I can't tell you how great the was to fix our vehicle by the very next day. Terrific all the way.

Overpriced, as you might expect from a dealership -- nearly 3x the price of a regular shop. We…read moredidn't want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward. Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, or the work performed. They didn't even bother to bring the truck to us -- someone simply pointed us toward the cashier, and we then had to wander around their huge parking lot to find our vehicle ourselves. Absolutely ridiculous. To make matters worse, after I completed the survey and gave 3 stars, no one even bothered to call. Robert A. only responded through a message. So here is my response to your overpriced and poor service: Avoid Don Mealey.

While visiting Florida from Pennsylvania, my daughter and I experienced a problem with the trunk…read morelatch on my Elantra. In the meantime, I also ran over a curb and damaged the underneath of my car. We found the closest dealership which was Hyundai of Central Florida. Never thinking we would get service that day, Craig was so kind and helpful and got my vehicle in immediately. Not only did they fix the trunk latch, but they also checked the underneath to make sure there was no real damage and completed 3 recalls. I can't express enough how grateful we are to Craig and his service team. This is an exceptional location with amazing people. When I eventually relocate to the area, they will be getting all of my business! If you live anywhere near this location, please visit!!!

Let me start by saying the Kona I have is a great car and up to this point I have had no issues…read morewith the dealership or service I have had! That brings us to my last experience. The manufacturer tried an over the air software update and it did not work and the digital display locked up. My video monitor that has radio, map and other things. Because the software did not update it locked my screen and was not usable. I called Blue-link, service for Hyundai, and they ran diagnostics and said they would have to have the engineers look into it the over the air software update and it may take up to 7 days. I waited about 4 days and brought it into the dealership. I brought my vehicle in on a Friday,. I waited about 3 hours and I asked the service rep how much longer it Would be. They said there were issues with the software and they would give me a complimentary vehicle to use until the next day. Saturday I was called and told I could keep the car until Monday. On Monday I was told I could keep the car until Tuesday they were having issues with the software. On Tuesday I was informed they needed to replace the entire head system for the Digital display and I could keep the car until Thursday. When I called late day Thursday they informed me they received the part and I could keep the car until Friday. On Friday I was told I could keep the car until the next Monday. So up to this point I was being kept in the loop on progress at least. On Monday I had to leave a message and was told I would get a call shortly. On Tuesday I left another message and was told I would get a call shortly. I called Wednesday and was sent a text stating I should receive a call, gave a name, and he would call shortly. Thursday went by and I waited until Friday around 11 am and drove to the dealership to see what was going on with my vehicle. I talked with A manager and explained what was going on with the vehicle and my frustration of having the dealership going radio silent from LAST FRIDAY. 8 days. The manager went to service and the rep in charge of the my vehicle came out and explained that the head set for the digital display was installed but the AC no longer was working, told me I could keep the comp until they replaced the electronics from a new vehicle into mine. I received a text later in the afternoon saying my car was ready for pick up. Being late I responded I would pick up my vehicle Saturday morning. Thought out this my only MAJOR ISSUE was the last week of no information being given to me. When I returned their vehicle they made me pay 2.34 for using their e-pass, I was told this was part of the comp but I was told the girl told me wrong. No worries only 2 bucks but aggravating.Then I was told I had gone over mileage and owed 10 cent a mile for each mile over. I immediately said I wanted to talk with a manager, remember the initial paperwork was done for a one day use and never updated. After 10 min or so they came back and said it was all taken care of and thank you. Mostly just aggravated at the issue of not being there to inform me of status.

Went to Toyota of Clermont first. After many hours and seeing multiple people walked out because we…read morefelt they were scamming us. Could not get a straight answer out of them. Went to Headquarters of Mazda down the road. Saw Steve Glassman. The price was right, the process was smooth, only saw two people. My wife loves the car.

They really take their time to make it a while experience. The service. The amenities. And the…read morelocation really makes this Mazda dealer worth taking a second look. They were able to validate part of the cost for repairs due to an out of warranty issue. The management and their trama were promptly informed and they made it happen right away. Ramsey was a very helpful individual. The loaner has been great and will definitely come back to our future services. Thank you.

Bunch of complete idiots in the service department working on your vehicle. My husband took the…read morecolumn apart because he knew what the problem was so they literally had to pull three screws out replace the part flash it and put three screws back in. They couldn't even put the three screws back in the correct holes one hole that should've contained a machine screw. They shoved some oddball screw in and then the other hole that didn't take the machine screw they just shoved it through the hole and didn't even tighten up the part and charged me $200 an hour plus a $200 check out fee. I mean if they can't even put three screws back in the holes God forbid they'd have to do some serious mechanic work. This is the second time I've taken my Jeep to the dealer and I've had problems both times, the first time they told me it was my O2 sensors. They said they took them out and cleaned them and then put them back, my husband went ahead and purchased the O2 sensors from the dealer and did the work himself, but when he went to pull out the O2 sensors, you could tell that they had never been out and cleaned like the dealer said they Did buyer beware this place is a joke. A bunch of idiots are running the place and working on your vehicle, we will never be back. if I could rate them zero stars, I would.

I answered an ad on autotrader...here's the add:…read morehttps://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=606175726&zip=32084&referrer=%2Fcars-for-sale%2Fsearchresults.xhtml%3Fzip%3D32084%26city%3DSaint%2BAugustine%26incremental%3Dall%26modelCodeList%3DWRANGLER%26makeCodeList%3DJEEP%26driveGroup%3DAWD4WD%26listingTypes%3DUSED%26sortBy%3Drelevance%26location%3D%255Bobject%2BObject%255D%26maxPrice%3D16000%26state%3DFL%26searchByDma%3Dfalse%26firstRecord%3D0%26marketExtension%3Dinclude%26relevanceConfig%3Ddefault%26searchRadius%3D200%26isNewSearch%3Dfalse&listingTypes=USED&numRecords=25&maxPrice=16000&searchByDma=false&firstRecord=0&modelCodeList=WRANGLER&makeCodeList=JEEP&searchRadius=200&makeCode1=JEEP&modelCode1=WRANGLER&clickType=listing The vehicle is described as Steel Blue Metallic Clearcoat Exterior and they have the audacity to illustrate that according to KBB, this is a Fair Market Price at almost $16k. The salesman, Billy Patrick, drives up in a spray painted red piece of crap - with the matching Vin number, and then we go on a test drive. The check engine light is on as is the warning sensor for a low tire, it runs so rough that even the salesman maked the comment that he's concerned it won't make it up a hill and then he started to defend the add and the "quality" of this car. "It is what it is" he tells me THREE TIMES. I drive 2 hours from St. Augustine to see this truck - I should have gotten gas money for the effort! I waited an HOUR for a sales manager to come out and explain this BLATANT bait and switch and he never showed. DON'T GO TO THIS DEALER!!!!

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

drove in one Sunday afternoon looking to deal business but these folks are filled with gimmicky and…read moreunfair practice. walked out without any real numbers until a few days after, their sales guy texted me out of the blue. I told him my down payment and what I was looking for monthly payment. Sales guys went quiet for weeks without a response to my offer until tariffs were mentioned, he then called and texted me ready to "cool up" a deal. it was too late, purchased my new ram at Orlando Dodge in Colonial, they met my down payment and monthly payments. here's proof:

Didn't think it was possible to find a car without the pressure from the sales force. But dealing…read morewith Julio and Eddie has changed my mind. I started by informing Julio that is was just starting to look at vehicles. That didn't deter him from being polite and showing me as many vehicles as I wanted to look at. After leaving I returned to next day only to find out it was his day off. Eddie stepped up and was just as cordial and easy to work with. What a great team they make. They made my car buying experience enjoyable. Thank you to both of them

I'm extremely disappointed with my experience with this Genesis GV80 Prestige and the dealership…read moreand the quality of the vehicle I was sold. This was marketed as a luxury car, yet I've experienced multiple major issues in a short period of time. First, the differential failed and required repair. Shortly after, the AC system malfunctioned. Now, the matte white paint is peeling -- which is clearly a manufacturing defect, not normal wear and tear.

Worked with Marquis' Oliver to upgrade from our Tesla Model S Long Range Plus to a 23 Model X…read morePlaid. Very easy to deal with, did most of it over the phone.

Scam. Isaac the finance Director will do anything to scam you…read more I bought a new car here in September. Dealer was wonderful. Manager was visibly annoyed that I asked for a lower price. They wore me down by making me wait 3 hours to get into a room with Isaac, the finance director. Isaac talked me into two warranties but worded it as such that it was one. I later found out that many of the features bundled in these warranties were already included with my car. (My fault) Luckily, they're still refundable. However, Isaac and the finance department seemingly have no interest in honoring the terms of the refund. What was originally quoted as 8 weeks has turned into almost 4 months of missing over $6,000. Advice: If you buy a car here, hold firm to the price you'd like to walk out the door with. Ignore Isaac's tactics to purchase the additional warranties. Walk out the door with the agreed upon price, and that's it.