My husband and I bought a 2024 Crosstrek Limited yesterday, and the entire experience was truly phenomenal. As first-time Subaru owners, we couldn't be happier. From the moment we walked into the dealership, Marcos G. welcomed us and guided us through the entire process with honesty, professionalism, and genuine kindness. Jon F. in financing and Ramon the GM, were also wonderful to work with and made everything feel smooth and stress-free. Marcos even gave us a tour of the service department, where Fidel took the time to explain how servicing works there and what to expect moving forward. That extra step meant a lot and made us feel really confident and excited about owning our new car. We had such a great time test driving the Crosstrek--it exceeded our expectations in every way. Marcos was incredibly knowledgeable and walked us through every feature of the vehicle. Even though we had already done most of our research, he still showed us new things we didn't know, which we really appreciated. Car buying can sometimes feel overwhelming, but Marcos G. and Jon F. made the entire process seamless and straightforward. We always felt like we were in good hands, and most importantly, we felt they were honest with us throughout--something we value a lot. There was no sales pressure, and the condition of the car was exactly what we were looking for. Because of our experience, one of my immediate family members is already planning to buy a Subaru from here as well. If you're thinking about buying a car--especially a Subaru--I would HIGHLY recommend this dealership without hesitation. And as a bonus, they have great music playing too, which made the whole experience even better. read more

I really enjoy their new facility. It's beautiful and clean. I come here for my car maintenance. Staff is always welcoming and very polite. I prefer to make an appointment. I am in and out promptly when I am here for my maintenance. This is the second vehicle I own from this dealership. I will never go back to another brand or service location. read more

Sport Subaru - Auto Repair Near Me - Orlando, Florida

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I've reviewed this location before in other platforms. There is simply not enough words that can describe how incredible this whole team is. Ryan and Paul are absolute rockstars. After my very first interaction a year ago, I came home and back to work sharing how craaaazy awesome my experience was. Truly hassle free authentic service. The waiting area is fully loaded with anything you would need while you wait. I wish I would've purchased a Subaru before!! (Made the switch from Dodge!) This dealership made us a full Subaru household. These are people you can trust. They're understanding, flexible and show authentic care for anything you could need. HIGHLY RECOMMENDED. Getting a Subaru was truly the best decision. Oh! And your car gets a bath after each visit!!! read more

Took my 2022 Subaru Forester in for a 30K mile service after making an appointment online. The Service Tech checking me in was friendly and gave me a very accurate time for completion of all the work. There was a price discrepancy between the $379 I had booked and the $479 they had listed for the full service on their documentation in store, but he honored my online appointment amount and I got a car wash wish I hadn't been offered as complimentary at any previous Subaru dealership. A pleasant service center experience all in all. read more

Had a fantastic experience purchasing from Sport Subaru! Buying a car can usually be a headache, but this team made it incredibly smooth, especially since I completed the entire purchase remotely. Sales Team: The entire team was incredibly accommodating in working with me from a distance. Kris (Salesman): He was a total pleasure to work with throughout the process. He was extremely responsive, answering all my questions quickly and keeping me updated at every step. John (Finance): John went above and beyond to ensure I secured the best possible finance terms. He made the paperwork side of things clear and stress-free. If you're looking for a dealership that is professional, responsive, and truly helpful, I highly recommend checking out the team at Sport Subaru. read more

I had the absolute best buying experience ever for a car at sports Subaru. Kris and Victor made sure my buying experience was an absolute pleasure. I cannot recommend this dealership enough. They have gone out of their way to make this such a pleasant exchange. read more

Well, I love this new facility! Huge new showroom and very "bougie" lounge for service customers. Assortment of bagels, chips, breakfast snacks and a really cool hot beverage machine with lots of coffee and tea choices available. Three adult area TV's! All of which were tuned to sports or masculine themed shows. UGH! I am a woman bringing my car in for service and I don't care about soccer or football scores and games! I don't want to watch Motortrend TV. Can you please have at least on TV tuned to something at least neutral like A Nature channel or HGTV? Maybe I can turn on the kids's TV and find something that appeals to a woman? Even a quiz show would suffice. Service- they have Express service but I was here for a system failure on my Eyesight sensor for which I received a phone call, text message and email that I needed to come in. But the woman who greeted me seemed confused as to the nature of my appointment. I guess you are working out kinks but hey, your service center alerted me to make an appointment so I expect you to be able to see this on your computer and know immediately why YOU called me to come see you. I did love the bathroom and especially the sink lighting and roomy stalls for women. I will be back because I have a Forester Sport and want to keep her in good shape. Thanks for updating your showroom and for giving us all the snack and beverage choices! Isaiah was very helpful and courteous! read more

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(This review is in regard to the service center). The new building is very nice. It's nice that they provide snacks and drinks at no cost when you're there for service. As for the service center. The service assistant that you speak to before your service is done is usually hit and miss. Jean is the only consistent one who has great service. This last time I went, I had Wandaliz and she was very kind and helpful. The sales side with sell you JMA coverage but for some reason, the service department has the hardest time telling or even finding your coverage in their system. Since I purchased my car there in 2019 - I've had more times than not where I had to request over and over for them to find the JMA on my account as they "just didn't see it". For a few visits, I would bring in my paperwork from my loan to avoid any issues. The service time varies but doesn't even seem to vary based on work done. Any time I've had basic oil change and tire rotation - with an appointment - it's taken anywhere from 45 minutes to two hours - even when my car is taken back immediately. read more

I am writing to acknowledge the proffessionalism and communication skills of one of the sales staff members at the South Orange Blossom Trail location (Orlando), Gabriel (last name unknown to me) as well as my overall positive experience at the dealership. Gabriel's active listening, product knowledge, and obvious commitment to the dealership combined for a terrific sales approach. In addition, Gabriel and service department arranged for me to briefly inspect the underside of the vehicle. While I am not in a position to make the purchase today, I will certainly return at my first opportunity to negotiate a deal AND spread the word to friends and neighbors in Hunter's Creek. Regards, Phil Orengo. read more

This dealership is large, new, and everyone I have met was very friendly and helpful! I have purchased a few cars before and this was my best experience of them all! A special shout out to Dorothy on the Internet Sales Team who was a tremendous help for me getting the exact car I wanted!! read more

If love is what makes a Subaru, I don't feel the love. Last Subaru I'll own. I needed help with my stuck lift gate and I was told wait till Monday. The car is loaded with plants. I had to have the entire radio consul replaced. The lights for the gear shift have never worked. A door brace is broken and they said it was fixed, it wasn't. I don't have time to bring the car in constantly. read more

THEY RESORT TO GASLIGHTING TO AVOID RESPONSIBILITY!!! STAY AWAY! I had been told that this new dealer was working hard to earn their customer base. I stopped in with high hopes that they would offer some assistance to the design flaw of my 2016 Subaru Legacy. The front bumper separated from the body, leaving a gap. I can push it back in, but when I pull into a curb, the bumper sits so low, that it hits on the curb and separates the bumper again. A rep walked with me to my car. When he saw the separation, he immediately gaslit me, saying, this car has been in a collision. From online searches, this is a design flaw known among owners. That this dealer preferred to treat a woman as someone who doesn't know any better and tell me it was caused by a collision, I want to warn others not to support this dealer. I just got in my car and drove off. read more

We actually purchased our car two years ago this month so this is a little late. Suffice it to say we were so pleased with our experience, we purchased another car (and brand) at another one of the family owned dealerships this month. What we enjoyed the most at this dealer was the no hassle, cut to the chase friendly and efficient attitude. A recall service requirement shortly after the purchase which was also well handled and efficient and their continual follow-up for the last two years has been good. The very important issue I have with them is I see quite a few 1 and 2 star reviews here on Yelp, with no response from the dealer. That's not good. If a customer is not happy, it's up to the company to turn that around. It's just not good business to take someone's several thousands of dollars and then not be concerned about that business. read more

Can't recommend and gave them opportunities to make things good. Did not honor recall

My car was going to be 9 years old and decided to find a safe and reliable new vehicle. This will be my second Subaru that I have purchased, with a different vehicle in between. From the time I stepped into the showroom and until my brand new 2023 Subaru Crosstrek was delivered, I received the BEST customer service from Don Meally Subaru. My salesperson, Will Mahair did an AMAZING job speaking with me about the Crossrek. He walked me through all the benefits and safety features of owning a Subaru again. He followed up with me at least 2 times a week until my vehicle was delivered to the dealership. I can't say enough about Will and his fellow coworkers, but I will be a Subaru owner for the rest of my life! Thank you Will Mahair and Don Mealey Sport Subaru for a great experience and my beautiful new car!! read more

Sport Subaru - My new 2023 Subaru Crosstrek - Auto Repair Near Me - Orlando, Florida

Awful customer service when it comes to the service department team. Will hold your vehicle for service and will not give customers courtesy calls to inform them what's going on. I've called numerous times and left messages with my service advisor Blaine and never once got a call or text back until I literally had to stalk him to finally get through just to find out bad news. I wish I was joking but I'm not. read more

I'm not sure how yell is going to post this "update" - I gave the sales staff a great review when I bought the car, 2019 outback at the end of October in 2019. This "update" is a review of the Service Department. I made an appointment for an oil change and for them to check a tire that was losing air. 1) The Service drive was almost in accessible due to cars parked in the service drive. There were no service advisors outside rather, you had to get out and go into the building. 2) Once inside the building, it was chaotic. They have several desks that indicate service advisor but there was no one sitting at them and there was seemingly no order in the waiting area. Social distancing? An attempt was made. 3). I was checked in by one service advisor, got a text from a different service advisor and was checked out by yet another person. When I asked the person who I was paying for the oil change, about the tire that was low, she glanced at the paper and said "it was fine". Well I know it wasn't fine because it was way below the air in the others and on the way over there my TPMS light had gone off. Then the second service person comes over and looked at the receipt and says something like "well my techs can't look for something that's not there." I was practically speechless. So we drove out of the parking lot and it looks like they switched the tire to the rear of the car but it was still below the others. The next day I took it to the Sam's Club in West Melbourne and they found a very small nail in the tire and they made the repair for free. 4) They didn't seem to perform any type of inspection of the vehicle. Are used to have service at the Sewell dealership in Dallas. They were absolutely wonderful there at Sewell. I miss them so much. 5) I won't recommend this dealership for service to anyone. read more

Sport Subaru - Dashboard - Auto Repair Near Me - Orlando, Florida

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I would have to say this car dealership has taken great care of my car the last several visits I've made! Subaru cars are troopers and such great cars, so they treat our cars accordingly. Every time I pick my car back up, it's freshly washed and ready to go! My car is an older one, so I have to come bring my car in more often than I use to, to get things fixed! This specific location has an outstanding staff. In particular, Jay. He has been extremely helpful to me and my Subaru for over the past month! He is always making sure I am seen as quickly as possible by the mechanics, and even has the mechanics come and explain things that go on with my car. I like the level of professionalism jay brings as well as everyone I've met so far with the staff. I usually call his direct Subaru line to get in touch with him, so the process is easier when I need something done. The inside of the dealership has snacks available always and cold waters. They also offer coffee if that's your thing! The bathrooms are clean and easily accessible. If you're looking for a new Subaru, they have a lot full of pretty ones! This dealership also shares now with Mitsubishi. It doesn't seem to get in the way of anything, you just tend to see both cars in and out of there. If you're looking for the work you need done on your car, stop by! The prices aren't the cheapest, but it's well worth it and reasonable for a dealership price. read more

went there for the 50 dollar oil change, it was all going great until I noticed one of the techs pulling my car out into the road I didn't think any of it when he came back I went outside to see the car and I noticed they didn't pull it around because they had broken my bumper and it had fallen??? they didn't tell me either only reason they had to tell me was because I saw it, the employee who was driving the car then told me to talk to the manager if I had a problem I did and he basically said there was nothing they could do and didn't charge me for the oil change but the bumper will cost about 200-400 to fix because they broke the mounting holes off .. I've attached pictures! I was going to do some major work to my car there but never going back don't ever go there if you care about the car because they sure don't. I wish they would just make it right and fix it since they broke it and they are a Subaru dealer It's a shame really because its was a nice experience otherwise. read more

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Full disclosure ..... I hate car shopping. Always have. Yuck. So quick (NOT) story. Hubby knows exactly what car he wants. It's a Subaru, of course, because he surfs, kayaks, and performs great feats of dangerous adventuring that a Honda Civic just can't provide. He works hard, full time and asked me to shop for his car. He wants a Subaru Forrester Wilderness in a very specific color. Why? Because he hasn't had a new car in 30 years and he deserves one. So off I go, to a plethora of dealers to find my true love's perfect vehicle. EXCEPT, as an "older" female, I find I'm sometimes dismissed when I inquire about a car. I'm told by some dealerships that the salesman I'm talking to is busy, but he'll find someone. Ok, great. Then, I'm schooled on which vehicle would be a better fit. Or my favorite technique is dumbing down their vocabulary because a 61 year old female with chipped nail polish and a bad knee couldn't possibly understand complex terminology such as towing capacity or torque. It was grueling. It was insulting, and on a few occasions, I literally knew more about the Subaru Forrester Wilderness than the salesman. So I find another Subaru dealer with the color hubby wants and head out. As I pull in and park, I notice a young man approach and ask me if I need help. "Yep", I answer as I confidently pull out my phone to show him the exact car I want. Except, as he so eloquently explains, they don't have that specific car because I'm at the wrong car dealership. A good laugh was had by all. Long story short, Kris P. spent the next half hour with me test driving a Forrester. I've had no less that 8 test drives in the past month and a half, and they are all painful. Not this one. It was actually fun. No condescending instruction, no explaining the obvious, like "Let's buckle up and be safe!" He explained the features, (there's many great ones), he knew more about this vehicle than any other salesman I'd talked to, and he had no problem with the fact that I would not be buying this blue one, because hubby wanted green. Absolutely NO pressure, no attempt at convincing me to rethink anything. So of course, a green one came in on transport, and of course we bought one. Kris made it as painless as a car purchase can be. Just knowledgeable and friendly and very accommodating. I wished I would have started with him. Car buying is an expensive, stressful , sometimes insulting process, but a knowledgeable and accommodating salesperson will make a huge difference. Kris continues to follow up with hubby to make sure he's happy with his purchase and has been available to answer any and all questions about the plethora of space age features this vehicle comes equipped with. Sometimes the salespeople your dealing with are just as important as the car you choose. I'd recommend both. Thank you, Kris. Thanks, Subaru. read more

Sport Subaru - Auto Repair Near Me - Orlando, Florida

I bought my Outback from here and it was a painless process. I had to take it back for some glitches it was having, and I can not express how pleased I was for the whole process. I made a service appointment same day on a Thursday, and came in and explained to the technician, Jean, what was going on. She explained it would take some time to get things figured out, so immediately got me hooked up with a courtesy car. By Friday afternoon, they were still working on it and I was concerned because I was traveling out of town for work for the week and would not be able to bring the car back (or answer any questions, respond, etc.) until the next weekend. Jean assured me it would not be a problem, and they would just reach out on the following Friday to let me know my car was ready. True to her word, I was not contacted until Friday afternoon and was able to pick up my car and return the loaner on Saturday. They really went above and beyond to make sure this was stress free and I will definitely be using them again for future service needs. read more

Orlando, our sales associate at Sport Subaru, was rude to us from the very beginning. The moment I asked to test drive more than 1 model he asked, "Do you even know what you're doing?"  Constantly pushed back when we asked to try other vehicles. After we narrowed it to 2, and needed to talk before we decided, he scolded me for wasting his time.  "Look around at all the other people here... none of them took so much time and they all bought something. You didn't buy anything!"  Well now I'm definitely not buying here.  Maybe I'm naive in the current economic climate, but I think buying a $40k car deserves a reasonable amount of time to gather information and make a decision.  I sympathize that spending time with an indecisive customer isn't a salesperson's best day, but that's the job. With a good attitude we would be headed back to him next day for a purchase. Instead we're headed to Sanford for the same car. read more

don't buy from this place. sticker said 3 day 150 mile return called in two hours to sales they said you test drove it it's yours. buyer beware! Gaby should be fired. Never buy from this place!!!!! read more

Sport Subaru - Said right on the tag as a sport auto group premium benefit. They won't honor it. Had the car for 30 miles and 3 hours. Don't take a chance. - Auto Repair Near Me - Orlando, Florida

Still a solid experience here. My wife brought our Forester in for its first-oil-change-is-included inspection and oil change. She says the service team was very helpful, got her in and out within a few hours, which is much appreciated. After the change, the car seems to be running well, not acting up at all even after our long holiday road trip in the Forester. The team still hasn't sent me any documentation about the service package I purchased from them, so I don't have details to share at this time, but if the next three years of oil and maintenance is a smooth as this, then we definitely found our family's new dealer, hopefully for decades come. read more

If there was a no star rating I would use it. I had an appointment at 10:00 AM for routine maintenance, oil change, repair on a windshield wiper spray and needed new tires. I was repeatedly told they would have my estimate for services "soon." At 1:00 PM I asked them to just give me my car back so I could take it somewhere else. Totally unreasonable time to wait, other people coming and going, finally had enough. I do not recommend them for service and I will not be going back. They did give me a free oil change. Update: Don Mealy Sport Subaru has offered to service my car and give me a loaner to drive while they do the necessary services. I will update again after I see how this goes. read more

I write this review as a weary, tired car shopper from going to several dozen dealerships over the past few weeks, and I still have nothing but positive things to say about this dealership and its staff, specifically Daymon Serna. Daymon was patient, understanding, and focused on serving my needs as a shopper from the moment I walked through the doors. He always exhibited a calm demeanor, and I never felt like I was being pressured into liking or buying something I didn't want. I felt at ease and comfortable throughout my test drives. In the end, this was the one time I didn't feel like I was going to leave with something, but I did. I never had to "budge" on my budget. Daymon and company made it work for me and them. He is exactly what a modern car salesman should be, and other salespeople could learn a lot from how he handles business. If you are tired of haggling and stressing the car shopping experience, this is the place for you. I couldn't have been happier with how things went. If I could give 6 stars, I would. This is one of the very few dealerships in Florida that I could call a gem without any hesitation. read more

Antonio was very helpful, and I'd definitely recommend this dealership to anyone looking for a new Subaru.

i recently purchased my 3rd car from Sport Subaru and my second vehicle from Robert Duran. You could not ask for a better sales associate than Robert. The purchasing process was simple and easy and I never felt any pressure. I would recommend Sport Subaru to everyone. Don't forget to ask for Robert Duran, you won't be disappointed. read more

GOLD STAR TO EVERYONE I WORKED WITH AT DON MEALEY SPORTS SUBARU - ESPECIALLY ORLANDO RODRIQUEZ!!! Yes, I would have liked to purchase a new Subaru as I really like the brand, however, my 94 yr. old Mom and I needed a dependable small SUV with relatively low mileage we could afford. I purchased my pearl white 2014 Hyundai Santa Fe Sport on February 15, 2024 from Orlando Rodriquez. From the time I spoke with him on the phone over several days, to the time we finally met and test drove the car, he was pleasant, witty, yet smart and professional. I went in with my Mother. Everyone at the dealership treated her like a queen! They let me take the vehicle to my mechanic to check it out. Hector helped us with the financing so we could drive it home on a Friday night back to the Villages. Orlando took the time to come all the way to the Villages to deliver paperwork and plates so Mom and I didn't have to drive back the hour on a rainy Saturday or her church Sunday. Throughout all and on past the purchase Orlando was available by phone and/or text for any question I had. This is the way purchasing a care should be! read more

Always worth the drive from The Villages to be treated fairly in both sales and service.

I reached out to them with a sales inquiry about a model I was interested in which is hard to find. I am not from this area so i was looking to buy the vehicle in other areas. They advised me that "we can reserve one in transit, dealer trade or factory order" and "when would you have some time to visit us so we can secure the vehicle you're looking for?" I found this a helpful and refreshing approach, and I planned on driving through the area in a few weeks so I agreed on a date to visit, and specifically planned my trip to accommodate. There were several texts to confirm as the date came closer. I showed up on the date in question and the manager just shrugged and said "we don't have it". Ok, so you completely failed to plan in any way whatsoever. How is this business? They knew I was looking for a few specific color/trim of a given model. Did they think I was joking about coming in when I texted multiple times? I did drive several hundred miles out of my way. Treat your customers like they matter or they will prove that you don't. read more

Honestly, buying a car is so great when it's all said and done, not the actual "buying" part. With that said, I've never had an easier or stress free experience. James was my salesman. He was calm and didn't try to over sell anything. We knew what we wanted and he delivered. There was no price bartering, either. The accounting department lady became a bit too pushy with trying to sell a warranty, but it didn't effect the whole ordeal enough to give a negative experience. I love my new Subaru Crosstrek ! read more

I went in to get a forester but my sales woman was literally awkward af she didn't help at all and she thought singing part of the song that was playing in the dealer was going to lighten up the mood. She completely useless and after I was leaving mad she came up to me said sorry I have personal family issues and I'm like idag you're at work so leave that stuff behind and DO YOUR JOB. ontop of that I ask for someone else and they all said once you're with someone you can't see someone else... okay... f this place read more

Love Dashira! She was a fprofessional kind and patient and did outstanding customer service number

We bought our car here but we were split between the Honda Pilot and the ascent. The sales lady here lied to us to get us to come back about "end of year promotion" they had. she wouldn't give us a straight answer when we got there and asked her to tell us what they were... apparently there was NONE! Ugh talk about dropping the ball. Very annoying. We really wanted and needed to get a bigger car else I'm pretty sure we would have walked away. I felt less pressured at the Honda dealership. Idk happy with the car but not so much the manager needing to "talk to us about why we weren't buying a car" before we could leave to get lunch. Like ummm am I a hostage? Let me leave! Also did not like the constant calling they did when we just called to ask about the ascent. Several times per week we were called over and over. Even after telling them we were interested BUT weren't ready to buy until the end of the year or even into the new year that WE would call them when we were ready they kept calling. Ugh. I had to tell them to stop calling me and take me off their list. read more

This has got to be the worst Subaru dealership in Florida. The level of incompetence is astonishing. One failure after another. I dropped my vehicle off here 20 days ago for a recall repair. I was initially denied a rental or loaner until I called Subaru care. After many calls to this repair center/ dealership I was able to get a rental car for 19 days out of pompano beach which is 2.5hrs south of this dealership. After 19 days I was required to find my own transportation to Orlando to turn the car in to get another one, though I Live in miami. Once I arrive in Orlando, my car rental isn't set up for me. I was initially sent to an enterprise that had no affiliation with the dealership, which required me to go back to the repair shop. I was then sent to another enterprise, once I arrived there the repair shop failed to complete the PO with a billing address which caused me to wait over an hour, for them to resolve this issue. Avoid this place at all costs. Subaru should close this place down and terminate half of employees. read more

I spoke with female management who told me that they would speak with a female sales person and have them not contact me again. I'm not sure what happened but this female salesperson sent me another email to confirm my interest. Stay away from this location. read more

if I could give zero stars I would. we brought my husbands car i for an oil change and ended up spending 800$ for a thermostat and water pump. I was very frustrated as we had just bought the car there four months prior but understood as it was a used car and things break. when we left we we're guaranteed that everything was fine and I believed them. today I sit another 1200 in the hole because we went in for a headlight replacement at another shop and they are replacing the water pump and thermostat. when I spoke to management at this dealership I was treated as if I was lying and was told I should have brought the vehicle back to them. why would I drive an unsafe vehicle or pay to have it towed to someone I obviously no longer trust? please be careful trusting these people to service your vehicle. read more

Shout out to Angel Diaz for helping me get my new car a couple weeks back. Process was smooth and easy

Worst car buying experience ever! Made appointment to view and purchase a new car .... the vehicle wasn't even there. They went right into "switch" mode to sell something we did not want. Totally awful staff. Manager couldn't even bother to handle our complaint. read more