The whole team is attentive and helpful. We had been looking at cars for the entire day and…read moreeverything was junk (looking at large dealerships...trying not to get hustled). Stopped in right at closing and Skip was welcoming and answered all of our questions. I came back the next day to purchase. Mary made the whole process incredibly smooth and pain-free. They have great prices and take pride in helping people find a reliable vehicle. My friend and Mom are now keeping an eye out on their inventory and are excited to work with them. I never thought I would say I am the proud owner of a BMW, but they helped make this happen :)

Tried to sell me a lemon. I took the truck to Goodyear. Needed 3400.00 in repairs. Edwin is a lier…read more Buyer beware! He's was my friend for 2 years. If he does this to me imagine what they will do to you. Buyer beware!

To give you an idea of how difficult I am about trusting my mechanic--I used to drive my car an…read morehour and a half to my trusted mechanic when I lived in Jersey. Kelvin is excellent at his job. He is transparent and open, reasonable and clear in how he explains things to you. The entire team did an remarkable job on my aging car (160k miles and still going strong). They did not recommend unnecessary tasks that were not critical in keeping the car operational (like a dealer would), and the price for the parts and labor was excellent. I appreciate all of their work, their resourcefulness, and their capacity to work with my schedule to get things done right. I think I've found the place I'm willing to road-trip to so that I can have things done properly. :)

Kelvin is the best. He's super honest, trustworthy and reliable. All around just a good person,…read morewhich is rare in the business. He's helped me with my veloster more times than I can count, even if I just have a random question about it. Best experience I've ever had with a mechanic.

We went ot Orlando Preowned for our car. We had a great experience. Adrian Reyes was very nice and…read moreinformative. We looked a couple places and this one was the most upfront and straightforward.

DECEPTIVE MARKETING: Can I leave zero stars?…read more Attempted to purchase a vehicle from Orlando Preowned advertised at $20,995 on the website. After scheduling an independent prepurchase inspection received the dealership's initial with an additional "Reconditioning" fee of $1987. When challenged, "the manager approved" a reduction of $500 for this "standard" fee. I let the vehicle go. Salesperson continued to ping my email with pressure that another sale might be pending, so I rereviewed the website and noted that Orlando Preowned advertises in general an on the specific vehicle "Zero Junk Fees & Zero Dealer Fees: The price you see is the price you get". While I'm no lawyer, this infers to me that the price on the vehicle landing page is the sale price I should expect. When confronted with this insight (with the GM copied), the salesperson dug their heels in again, reiterating this was a "standard" fee. The GMs response was to cut/paste the salespersons email as a reply without addition. Now I'm not a dumb consumer, and clearly certinly not as bright as the employees of this company, but " The price you see is the price you get" does mean something to the most of us, and I don't' think it aligns with Orlando Preowned's point of view. Disingenuous at best, more inline with deceptive, bait & switch

I have just completed my families fourth (4th) automobile purchase with Paul. I have found Paul to…read morebe professional, helpful and trustworthy. Additionally, he is stern. (Like when I want a car and he researches it to find that it has problems. He won't let me buy it!) Paul has walked me through the purchase of a Hummer, Volvo, Mercedes and now an Alfa Romeo. All have been exactly as advertised. I won't buy another car outside of Autoauctionguy.com again! NOT MY REAL PHOTO BTW!

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

What a GREAT business. We have been bringing our cars here for service for years. This review…read morewill probably be very short because everyrhing about theses guys can be summed up in one word, GREAT! If you have an emergency, they will figure out how to get you in. They are very reasonably priced. The service is the highest quality as is the repairs. If something goes wrong they will fix that too. The have earned the best of Orlando for the last 3 years! If you are looking for a great autoshop you may want to consider this wonderful shop.

The staff was friendly and professional from the beginning. The repair quality was excellent, and I…read moreappreciated the honest communication.

"I recently purchased a 2024 Tesla Model Y Long Range AWD from Sidney at Michael's Auto in Orlando,…read moreFL. It was an outstanding experience! Sidney was knowledgeable, friendly, and made the entire process smooth and stress-free. Sidney really went above and beyond to ensure I understood every feature of the car and got a great deal. I couldn't be happier with my new Tesla and the top-notch service at Michael's Auto. Highly recommended!" "I'll admit, I was a bit nervous about buying a car all the way from Chandler, AZ. But Sidney at Michael's Auto made the distance feel like no big deal at all!" Sidney did a great job, great communication, texting and phone calls. He made the whole process simple and easy. I got on a flight from Phoenix to Orlando, Sidney picked me up, took me to the dealership, opened the dealership up early morning, got the car out for a test drive, did all the paperwork. It was by far the best. I would buy a car sight unseen from Sidney. He is a man of his word! He also checked on me all the way home to Chandler, AZ! Paul Rizzo, see videos on Youtube - "Smokewagon45"

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

Love our 2 teslas. Had a great experience. No bs, no…read morehaggling. Complete purchase thru the app. Streamlined. Same with leasing. Easy, streamlined and no hassle.

This was the most strange and unorganized dealership I've ever been to in my entire life. I've…read moredealt with BMWs, Mercedes. I went back to Honda because everything was so unorganized here there was one girl that came up to me. She didn't even call me back by the way, so I went back with my original car. I waited about 24 hours... She could hardly speak in the English. Not to mention the bathroom area was so cold and weird. It was unisex not to mention everybody's sitting there like puppets in the waiting room, it was like they were on trial for a jury. Not to mention the first impression when I went in, wanting him to buy this car the Y series everyone's drilling TVs into the wall. It was the most cold awkward unprofessional place I've ever been to in all my life when purchasing a vehicle. If you wanna have your diaper taken care of, you might want to roll into this place. I have never in my life experience such unprofessionalism. It was so horrible. I ran out of there. I don't care what anybody says about this place and about the car the place and the professionalism was so pathetic You couldn't pay me to buy a car like that because the pathetic unprofessionalism is what it is. You couldn't pay me $1 million to buy a car from that place. The whole place was in shambles. It looked at you're freaking a sin asylum. It was so disgusting if you gave me a car from there for free I wouldn't want it because the customer service was so awkward and weird. I just can't even begin to tell you again and again and again how disgusting that places. Drilling holes in the wall the cold feeling when you walk in and then all these little puppets sitting wanting their car serviced there had to be about 35 people sitting there eating their little chips and this was at 10 AM when I had my appointment all these people needed their car serviced and they were all munching on Dorito chips and there was no water to be found. It was the worst service center I've ever seen in my entire life. The reason why I keep talking is because I'm actually traumatized by the fact that it was so horrible and I actually told the girl that I was interested. She never gave me a call back worst customer service and worse everything I can't even begin to comment. It was so horrible that I can't stop talking about it because I've never in my entire life been through such a weird experience.

Took my 2022 Subaru Forester in for a 30K mile service after making an appointment online…read more The Service Tech checking me in was friendly and gave me a very accurate time for completion of all the work. There was a price discrepancy between the $379 I had booked and the $479 they had listed for the full service on their documentation in store, but he honored my online appointment amount and I got a car wash wish I hadn't been offered as complimentary at any previous Subaru dealership. A pleasant service center experience all in all.

I really enjoy their new facility. It's beautiful and clean. I come here for my car maintenance…read more Staff is always welcoming and very polite. I prefer to make an appointment. I am in and out promptly when I am here for my maintenance. This is the second vehicle I own from this dealership. I will never go back to another brand or service location.

Sales men are dishonest will sell you a car tell you it's in great running condition to only find…read moreout they clear all the codes and shortly later after you have the car all the engine lights come on now I'm stuck with a car I can't use after paying 6100.00 cash for a car I needed. David Cernance 817-570-7097

From the owner: Buy Here Pay Here - Used Car Sales - Auto Sales - Automotive - DealerShipread more

ZERO STARS for being a really nasty person on the phone. I was interested in spending $5000 on a…read morevehicle today (2 newer vehicles matched the profile I was looking at with good mileage) and I had a trade in that he did not even try and discuss with me. He never mentioned if I could do financing or if it was cash only no trades - I was rushed off the first time ever phone call with the fact he would send me directions and I could use my phone to find it rather than responding to my question as to which side of road it was on Lee Road or Edgewater Drive in Orlando - no response just a text message with business name & address and his name. So i looked the dealership reviews up and found 5 out of 5 BAD REVIEWS on yelp and now he's got 6 out of 6 as of today's date because I think if he had anything to say to be objective he brings up ANOTHER person's story that is not listed here with information about a drivers license and keeping the deposit - obviously I told him he should check out his reviews that are public prior to giving me a rebuttal to a story I didn't know about. So that person should have immediately done a review and prevented the heartache for future customers. I called back and asked if this was the SAME person from the reviews I had read and he did rudely tell me he has been in business for 10 years and I shouldn't tell him how to run his business. Well offering advice never told anyone how to be a nice person and learn better customer service skills would be the BEST advice I could give. If the review before mine I don't care WHAT year the review is - if he's been in business 10 years then these reviews OBVIOUSLY match up to the stories that have been told for years. I told him he should respond to the customers who have had issues and blogged about it - it shows integrity for a business to accept their mistakes HEAD ON. When I called back and made sure before making the judgment NOT to go there based on negative reviews online - I called back and he said to get my head checked and my money was not good there - it would not spend well there and he wouldn't want "my kind" of business anyways. 3rd phone call I recorded and will be reporting him to the BBB so that others can get the pleasure of NOT dealing with him anymore. I have not spent money or lost money with this person but if he is rolling back the clocks on the mileage and they do not match the Carfax reports - then that is a crime in itself. He could not deny that he doesn't do that - I asked him directly and he asked who i worked for. I do not know anyone who has ever gone there I am purely someone who answered an ad for a car that was posted as BUY OWNER and found out it was a dealership after calling.

DONT BUY HERE BUYER BEWARE OUR VEHICLE ENGINE BLEW 3 weeks after buying they are not interested in…read morehelping you own it the minuet the tires touched the road they said