Purchased a car from Orange GMC. 2026 Arcadia Denali from Jay. Excellent experience... No haggle... Very straightforward and knowledgeable. Entire experience was very pleasant and not a big dealership guy, but in and out in no time. Would definitely recommend. read more

Orange Buick GMC - Me driving my wife's new car - Car Dealers Near Me - Orlando, Florida

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When you make a major purchase such as a vehicle so you can ask is that the dealership stands behind their product. This is not the case for me. My 2024 gmc sierra 1500 denali has been in the shop for 64 days within the first 22 months that i have owned it. It has thrown 2 turbos within 7 months, the dealership damaged my vehicle while it was in the shop. Jason Pike the general manager promised to follow up on my concerns and did not. General Motors was no help either read more

0 STAR -- NON-TRANSPARENT BILLING, UNAUTHORIZED WORK, AND VEHICLE RETURNED UNSAFE I dropped my Yukon off Monday and ONLY authorized a wheel hub replacement. Less than 24 hours later I voluntarily added the engine mount repair myself. I never authorized filters or additional maintenance. Later I was told the cabin and engine filters had already been done and I would be charged for them. That is completely inaccurate. Work cannot be performed before authorization and then billed afterward. That is misleading and unacceptable. Communication throughout the process was inconsistent, pricing kept changing, and I had to involve management just to confirm totals and discounts. The repair also ran about a week and a half longer than expected. I lost a full day of work, had to arrange rentals, and made multiple unnecessary trips back and forth with zero compensation. When I finally picked up the vehicle after paying cash, the dashboard warning lights were still on and the truck drove WORSE -- sputtering while I had my children inside. After being told it had been road tested, this should never have happened. I had to immediately return. A second opinion from another shop later confirmed the engine mounts were not actually necessary, and I already had documentation showing the air filter had recently been replaced. Between the unauthorized work attempt, shifting totals, excessive delays, rental issues, and the vehicle being returned in worse condition, this experience showed a serious lack of transparency and professional responsibility. I am requesting dealership leadership contact me immediately to review reimbursement and compensation. If this is not resolved, I will be filing formal complaints with the Better Business Bureau and consumer protection agencies. Customers should proceed with caution. read more

Brought my car in to sell. Was told they could meet my price. Drove 55 miles wasted 3 hours of my time. Was given a written offer. Went back because again they said they could get to my number They wouldn't honor written offer again another 100 miles and 3 hours of my time this dealer is the worse. And you wonder why car dealers get a bad rep. They buy low then sell high pathetic read more

Extremely disappointing and uncompetitive experience Our experience with Orange Buick GMC was frustrating from start to finish. Their online listing and the worksheet they sent us did not match, the website showed a selling price of $61,624 OTD, while their worksheet listed $60,300 pre-tax, and they never itemized or explained the $4,074 difference between discount and manufacturer rebates. Even their "government fees" appeared inflated and unexplained compared with typical Florida DMV charges. When we compared prices statewide, it became clear their offer was far above market. Dealers across Florida are routinely selling comparable vehicles, same model, trim, and options,?for thousands less, often with clearer disclosure of rebates and requirements. We asked direct, simple questions by email to clarify the discrepancies, but instead of straightforward answers, we were met with vague replies and pressure to "talk by phone," a common sales tactic used to avoid leaving a paper trail. Consumers deserve accuracy and transparency in writing, not evasive communication. If you're shopping for a GMC or Buick, check other Florida dealers first. You'll find better pricing, clearer paperwork, and far more transparency elsewhere in my opinion. read more

I'm all about finding who really is the best person when it comes to getting a new car and that's exactly what I found here with the help of Benjamin as he was just awesome! So we went to a few other dealers before coming here some of which were other brands and some of the same one of which wouldn't even let me test drive the car which I'm glad they didn't because then I might not have made it here and had the positive experience that I did from start to finish! Benjamin and the rest of the team here went above and beyond to help me find the car that I had my eye on which was awesome because I didn't find that anywhere else! They all were super friendly and accommodating during my entire experience it's because of that I elected to have a plan where I would bring my car back here for service so until then I'll leave it as that because I know that will be just as good as my first experience. Overall if your looking for some kind people to do business with then come here because my experience was nothing short of awesome, thank you again Benjamin I love my new car! read more

Orange Buick GMC - My New Buick :) - Car Dealers Near Me - Orlando, Florida

I flew down to Orlando to help my niece find a nice car. We went to over 10 dealerships and we were lucky to run into Sherri.She left us alone and let us look at everything and we came to her when we were ready.She let us look at everything and then came inside and answered our endless questions.We ended up going with a certified SUV and couldn't be happier.Ive had so many terrible experiences as a women at the dealership,so she was able to change that around for us. read more

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The service department at Orange Buick is excellent. Michael Richardson does an outstanding job of treating customers with respect.

Really wish I would have listened to the recent 1-star reviews for this dealership that so clearly were screaming "red flag." I set up an appointment through their automated system since I kept asking for a real person/representative and could not reach one. If I had been able to speak to an actual person, I would hope they would have communicated that my 2:00 appointment does not actually work (as the AI had set up). My wait time would be 4-5 hours, if it were to even be worked on today. Left and wasted an hour drive on nothing. Mavis Tires diagnosed & fixed my air conditioning issue in 1.5 hours. read more

sold me a truck with a bad transmission. Hid the maintenance records when they showed me car fax. 2 transmission flushes within 7k miles of each other. They put shudder stop additive and did another flush when they got the truck as a trade in. Take your money elsewhere some shady shit going on at this place. read more

I'd rate them a zero if I could I purchased a 2016 Yukon XL was promised 2 keys called multiple times no one will return my calls even though my purchase receipt clearly says that I'm supposed to receive an extra key at this point I forwarded my info to a attorney I would not purchase anything from these people they don't care about the customers read more

I bought a new gmc denali 1500, within the first 12 months I had serious issues with the truck. 1) The tail gate kept opening by itself. 2) the truck blew a turbo within the first year. The service department is horrible at this dealership, it took 3 weeks to get my truck back. The check engine light kept coming on after the repair and i had to return the truck to the lousy service department 3 times regarding this repair that was not done correctly. 7 months later the truck blew anothr turbo. The dealership had my truck for 16 days and they kept telling me that they did not know what was wrong with my truck even though I told them it was the turbo. This truck has been out of service a total of 41 days in the first 24 months. Neither the dealership or GM is willing to help me out and trade me out of this lemon. The service manager Mike Richardson should be fired, he has zero customer service skills and has refused to return my call from day 1. Jason Pike the general manager promised to give support then ghosted me. in my opinion the doors should be closed on this dealership. read more

Deceptive sales practices and downright dishonest! Jason Butera - Finance Manager Vernon West - Sales Manager Jason Pike - General Manager After I agreed on the price of a used vehicle, Orange Buick used every opportunity to increase its profit in ways that are unethical or harmful to the buyer: - Refused to take a check for the entire cost of the car - Mandated partial payment on a credit card, then charged a credit card surcharge -Added $899 dealer fee -Added $1,200 Global Appearance fee -Overcharged for registration and sales tax... then refused to refund the money After ALL of that, Orange Buick charged the following UNDISCLOSED FEES: $ 85.00 Consolidated Services of Indiana Fee 104.90 Courier Fees (FedEx & Services) 30.00 Temporary Registration Fees (2 Temp Plates) 95.00 ACH Electronic Filing Fee 300.00 Out-of-State Title Services DLR Fee read more

Just an Awesome dealership with fantastic people and great service. Just purchased a car from them and had one of the best car buying experiences ever. From Vernon the manager to Andrew in finance to Andre who picked me up at the airport, a stellar buying experience. I can't say enough good about these guys. Great attitudes, honest and super friendly. When I buy another car, they will always have a customer in me. Highly Recommend!!! read more

Had a 1pm appt for a recall on my Acadia was going to wait there for it. At 3pm I asked how much longer it would be. I was told the technician has hasn't started working on it yet and it will be at least another hour and a half. They said the appt was just to check in with the technician not to start the work. read more

Can't seem to get an oil change for my Yukon without them forgetting something. This time it was resetting the pressure gauges in my tires. 2 were working when I went in and they offered to replace them for triple the amount that discount tire charges so I declined. Now none of them are registering. Thanks again for wasting my time orange Buick. read more

The diagnostic alone takes 11 hours even while knowing what's the issue is a freon leak and then who knows how long the repairs would take is what i was quoted by the tech christian read more

Worked for these guys in late 80's early 90's Lynn Sorensen was the parts and service director.Worked in the service dept with Greg Lawrence as SM.Never worked with a more un-professional group that was under appreciated and under paid.I'm amazed this place is still in business with how they treated employees and customers. doubt my commits...check with the HR dept that i worked there! read more

Amazing dealership with the best customer experience I have ever experienced in the sale of my vehicle. I actually went there to sell my car and did so, at a fair price, and also placed a deposit for a new truck that I no plans on buying. That's how good my service and experience with them was. They have earned a customer for life now. I want to say thank you to manager Daniel, salesman Jose, and especially Alexandra who were so accommodating and professional. The dealership is lucky to have these folks working for them and represent their brand. Thank you all for your help. read more

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If I could give less than one, I would. If you want to buy a car, they are on it. If you need sport, yeah not happening! Been trying to get an answer for 2.5 months and ZERO help. Drive 30-40 minutes to Mt Dora to an actual good dealership at Sam Boswell. read more

Purchased a modified corvette from Orange Buick. Told them wanted a warranty. No problem. Purchased vehicle. 5 months later transmission went out. Yes replaced it. But 11 days later , car caught fire. Upon inspection found out vehicle did not have catalytic converters. Told them that. Since illegal to sell that car asked for refund. They accused me of taking off. Refused refund Car sold with 1. Modified supercharger. Under fully 2. After market headers and exhaust system 3. Was meth injection but was removed 4. No catalytic converters * but i took off according to them. I WAS TOTALLY TAKEN BACK BY THERE ACUSATION. PLUS G.M. SAID IF CAR HAS NOT CAUGHT FIRE WOULD HAVE DONE REFUND BUT SINCE CAR BURNT.. NOT TAKING THAT LOSS. I guess next step is reporting them to DMV since against law to sell vehicle that way.... read more

My experience has been stellar! My Service Advisor, Latanya Wilson is an Amazing Rock Star!!! I am a loyal customer when I find a great dealership and they make me feel like they are trustworthy. From the time I brought my vehicle in for service, receiving my inspection report, to approving any concerns and additional recommendations, I was kept in the loop. I always feel like Orange Buick GMC cares about me as a customer. They want me to be satisfied with their customer service and it definitely shows!! I have found a new home for my vehicle and I tell everyone about how awesome Orange Buick GMC is! read more

Very friendly staff. Service was quick and easy. Everything I expect from a dealership oil change.

nice, but poorly trained staff that are unfortunately very disorganized. In my judgement, the dealership try's to overcome the weak orientation with lots of policies and bureaucracy. These create an environment that leads to poor business decisions. Suggest you use Starling in St. Cloud, FL. read more

Warning danger do not trust Glynn Doughty or Michael Richardson.  Service and Parts Director Orange Buick GMC 3883 W. Colonial Dr Orlando, FL 32808 407-291-8110 Please note that in this complaint I experienced horrible and extremely bad customer service by these two individuals that ranged from misrepresenting the truth, harassment, subtle threats, total disregard for customers concerns for the dealership to provide proof that the service was completed and intimidation tactics. October 8th at 8:16 a.m. Mr Glynn Doughty, Service Advisor sent me this email stating quote, Good morning Mr. Shaw, The chassis control module or body control module is what is needed, not the fuel pump control module. The body control module has a purpose in controlling auto electric units, like the fuel pump control module. The body control module is like the brain of the vehicle sending signals throughout the vehicle. The fuel pump itself is in an entirely different location being in the tank." end------ However, on October 14th, 2022, De Lawson, Geico insurance agent, notified me over the phone that Mr Doughty never mentioned anything to him about the chassis control module. Below are the images of the test results that show that the battery that Mr Richardson claim was bad was actually good and could hold a charge according to AutoZone. To read the full complaint search under the Better Business Bureau/Attorney General's office and Deal Rater. read more

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I was shopping around for quotes trying to sell my Camaro 2SS. I had an appointment which was super easy as they did everything over text. I came in on the day of my appointment and spoke with Daniel. This gentleman made me feel very welcomed and had a great demeanor. Hey made selling my car breeze. Filled out some paperwork online within a few minutes once I made my decision to sell (which he gave no pressure at all.) came back 2 days later to pick up the check and drop off the car. Daniel was a pleasure to work with and they gave the best offer out of 4 dealerships. Thank you orange Buick. read more

I recently purchased my first GMC Terrain SLT, and can't say enough good about the dealership as a whole, but especially the sales woman, Marrisa Thompson. She answered all my questions about the car, and made the entire process so easy and effortless. A special thanks also to Maurice, the Sales Manager who helped me work through some concerns about the car. After more than one negative experience with car dealerships, it was a relief to finally find one that truly works to make the customer happy. I highly recommend them. read more

Orange Buick GMC - 2016 GMC Terrain SLT - Car Dealers Near Me - Orlando, Florida

I had a bad experience when I took my vehicle in for an oil change , but Bill the service advisor and Mike the service manager were very helpful and resolved my issues , I have been taking my Hummer there ever since I bought it and never had any problems before , I guess it was a fluke that one time , I live in Oviedo and pass several Chevy dealerships and quick lubes , that's how picky I am . I look forward to keep bringing it in and keep getting the best service that I am used to . Again thanks to Mike and Bill and the whole Orange family read more

Orange Buick GMC - Car Dealers Near Me - Orlando, Florida

Marissa was a big help. She was knowledgeable, friendly and professional. She carefully walked my daughter through everything she needed to purchase the perfect car with everything she needed (and wanted). Today we were a little early roeet her and all the other employees welcomed us back and made us feel like part of the family as we waited to make a decision. They offered drinks, social distances and we're very friendly. No salesman up your throat or driving you crazy. Great group of people. Haven't been to finance yet but we're expecting the we there. read more

Orange Buick GMC - A happy customer! - Car Dealers Near Me - Orlando, Florida

My Deepest apology to Adam, my service advisor at Orange Buick GMC. You were correct about the mail on the side wall and tire kingdom did not catch it. However the rest of my earlier review still stands read more

Cost me $5,000 for a break job, and work they didn't do at all !! So want to be over charged this is the place to go ! read more

Orange Buick GMC - Can see the tire is wearing out on the inside this is after there wheel alignment! They said the truck needed a new tire , , - Car Dealers Near Me - Orlando, Florida

My Service Rep, Latanya Wilson was excellent. While on vacation my engine light came on and when you're so far away from home; you need a dealership and a wonderful group of people to put your mind at ease and get you home safely. Orange Buick GMC is that dealership and Mrs. Latanya Wilson is sweet, courteous, patient and knowledgeable. Excellent customer service. Thanks for getting me back on the road and giving me a very good meal. read more

They put me and my family in danger and then said they didn't do what I was being told when i took it in. Also interesting how that person no longer works there and cannot verify our conversation. Took the car into have transmission looked at AGAIN when 2 years earlier at 44,000 miles there was an issue under warranty they fixed two gears instead of replacing the transmission...50,000 later transmission needs to be replaced now and basically I leave it there for two plus weeks trying to figure things out..I decided to just deal with it till it died said I would come get it they told me I had to wait because the car was torn down had to be put back together ok I go pick it up and there is a large bolt laying in the floor board think ok but still picked it up and drove it home. After a trip to the gym and store it was acting up pretty bad now cutting out and shifting hard along with not reacting correctly so I PARKED IT. OK so now I have it towed to a shop they proceed to tell me that there is a large bolt missing from the steering and the vac harnesses were not reconnected SOOOO I call them and the service manager calls me back and said all they did was take off the left front tire WHEN the service lady (who no longer works there) told me multiple times that it was torn down and had to be put back together before I come get it give a few hours look at their ratings and the comments dint take my word for it! read more

Mike Bateman and his team went above and beyond to help me find the perfect vehicle. Unfortunately we couldn't come to an agreement on price but the team definitely tried! Go in and buy the new GMC Terrain from Mike - you won't regret it. read more

Very unethical sales department. Sales department agreed to a price, when I arrived they claimed to have provided me the wrong price. We'd been discussing this for a week. Be carful with this dealership. read more

When I started to look at a vehicle online, I setup an appt with 1 person, then got a call from another person, then after we left the dealership because we were not happy with the appointment, I have since been contacted numerous times by numerous different people and have told each of them how unhappy we were and now its making me even more unhappy to constantly be contacted to ask "how was your experience" Do they not have 1 designated person and or a data base to say ok this customer is already upset and commnicated to person 1? The sales rep that we worked with, young gentlemen, was nice, however, once we started talking numbers, is when the appointment went downhill. My credit score was never ran, my GM discount was not put into consideration, I was told my trade in was excellent, but towards the end our sale guy started working with another couple and we were "pushed aside" so we left. The guy sitting behind a desk stopped my husband on the way out and said that they did everything they could, but my husband and I know that was a lie. I HATE buying cars, it's such a wase of time and Sales reps do not listen to what you are looking for. I bought my first GMC in Buffalo, NY before we moved to Florida and it was the fastest and BEST experience ever and compared to our experience at Orange Buick, I think my next purchase is going to be a Chevy. read more

This review is for the service department. We broke down driving from Maine to key west. Something in the running gear. Maybe axel-brake-differential. Unknown at this time. When I stopped at service it appeared it would not have been till next week, that they could even look. I explained our circumstance to Andrew the service advisor. He was understanding and helpful and took our truck in, though no guarantees how long it would take. But hopefully, at let evaluated today. Any how, that is as good as service gets. read more

If I could give this place negative Stars, I would. This dealership is the biggest scam of them all. Took my car in for an A/C repair being informed of the issues and then later on More issues. As a young female in this industry I feel as if I am being taken for a joke, when my money is very much real. I was charged over 2,000 to fix an A/C unit That STILL till this DAY is blowing hot air! Do they want to help me fix the issue and admit they have been purposely giving me the run around? No. just so I have to come more out of pocket. These people do not want to help you! They only want their money: and to go home. Really wish their were still good, trustworthy, reliable, mechanics out there. DO NOT go here if you can help it, you will end up broke and with no vehicle for up to 3 weeks. All for a simple issue as the AC, at that you will get your vehicle back and the issue will come right back as if they never even touched it!! Please Buick work on hiring some EXPERTS, and PROFESSIONALS. This place needs to be shut down! read more

This review is in reference to Orange Buick's service department. Unfortunately after my lengthy experience taking care of a warranted item on my new 19' Sierra, this was the last time I'll bring my truck to Orange Buick. My experience started by noticing an inop item at around 1500 miles on my Sierra. I did not buy my Sierra at Orange Buick as I shopped nationally for a very specific color and option build. I called and set up an appointment with the service department to troubleshoot the issue and rectify it. Appointment first part of December. Arriving, no one greets you. You just get out of your truck and wonder into the glass doors to where again, no greeting or reception. I was in the room for at least 2 minutes before an older gentleman said without looking up "someone will be with you in a few". Finally my service advisor walks in and checks me in. Think Popeyes Chicken, not Chick Fil A level of service. After about an hour of troubleshooting, my service advisor found me to advise me of the issue. You'd think, with such a new truck and at the price point these vehicles are at, you'd receive an assumed expectation of service. Do not expect that here. I was first asked where I purchased the truck at. Then asked if I tinkered with the truck at all. Then said since the truck is so new I need to take it to the purchasing dealer. I then explained I bought the truck new out of state so that wasn't an option. Still at this moment I have zero idea what's actually wrong with the truck. Then, she says "well as a curtesy well warranty the wiring harness, you should really bring this back to where you bought it as we don't know what 'they' did to the truck, but we'll warrantee as a curtesy". So, still unsure if the exact issue with why the part of the truck is inop, I ask. She tells me a wire in the tailgate wiring harness is clean cut through. I asked could that have been done at the factory accidentally? She said she has no idea, but then said the dealer could have swapped a bad part out for my trucks good one. I asked if they had the wiring harness and she said they'd look, but could temporarily fix the issue until my new harness comes. They fix it and I was out in roughly 3 hours from check in. Christmas holidays go by, so I expect a lengthy ordering process with the harness as well as the GM factory strike. I called first week of January to see if part was in. Parts department said "oh yeah it's been here for 2 weeks". So I make an appointment to have the harness installed. 1/11/20. I return for service and again, same check in experience. In fact, my service advisor had no idea why I was there, saying your parts not in. I explained and she said "oh well I had no idea". An hour goes by, I inquire of progress from my service advisor. She said they're busy. They'll get to it when they do. I politely asked what's the importance of a appointment time? She responds "well that's just a check in time, IDK what to tell you". Hour two I inquire again. She then tells me "we can't find the part". Ok, I explain it's definitely here as I had receipt of the parts arrival from the week prior with the parts department. Hour three, I inquire again, and they've found the part, but the tech whom is supposed to install it got into a car accident. I can't make this stuff up.... At this point, I've waisted the whole morning. 0900 check in and it's now 1230. I asked if another tech could install it and she said no, they're busy. So I then ask if I can get a curtesy car to go back to work, she said no. So I ask to have my truck back to reschedule. I reached out to the management of the dealership to advise them of my difficulties with the service department. Tony, customer experience manager was the only one who seemed to actually care about the situation. If this place of business wants to succeed, there needs to be communication, and actual customer service. I don't care if you're paying $10,000 for a car, or in my case $70,000 for a truck, there is absolutely zero excuse for the lack of customer service. So, with all this. Beware using the Orange Buick service department. read more

Absolutely horrible I brought my car in for service and when I went to pick it up my window regulator was magically broken with it having absolutely no signs of failing when I brought it in so they claimed it wasn't their fault and made me pay to fix it read more