Staff is very friendly, not too aggressive and very easy to work with. Juan was our salesman. We started the process via internet and Juan completed the deal in person. He was very attentive, patient and responsive to our concerns. He did work to beat competitor's prices. This is our 2nd Santa Cruz from Holler Hyundai. Definitely recommend. Only thing that they could improve on is the detail condition of delivery vehicle. read more

I would not recommend this dealership based on my experience. The vehicle I purchased was sold as a certified pre-owned car, yet there were immediate issues that should have been identified prior to sale, including a cracked windshield and brake problems that surfaced immediately after purchase. The service department experience was even more concerning. I had to return multiple times due to incomplete or delayed repairs, communication was non existent unless I followed up myself, and promised services such as detailing were never completed. While the vehicle was in their care, the leather on driver's seat was damaged. The proposed "repair" was to glue and paint over the damage rather than replace the affected panel. They took no responsibility even though the damage happened in their care and their resolution unacceptable. Of further concern, personal documents went missing from my vehicle while it was in their care, and there was an unexplained few hundred mile increase during one of the 10 day service periods. Despite raising these issues, there was no accountability or resolution. Overall, this experience fell well below expectations and raises serious concerns about the standards behind their certified pre-owned program and their slogan "buy smart, be happy." From my experience, honesty, accountability and a happy customer is NOT their priority. I would strongly encourage others to proceed with caution if at all. **Ive added before and after pictures of the ripped seat. Keep in mind the seat was ripped in their care before I even took possession of the car after purchasing. Its unacceptable how they claim to have fixed. Im trying to escalate but no one returns calls there. read more

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It was quick and easy. We've been using this dealer for our cars. Ramon is the best. He takes care of us always. He's very knowledgeable about the car, any car. The manager, Michael also took care of us and got everything done quickly. read more

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I am currently going through a very unpleasant and exhausting situation with the Service Department at the Hyundai dealership and I feel completely ignored, misled, and taken advantage of. This issue has been ongoing for over three months, and despite countless calls, messages, and visits, no one has provided a real solution. The Service Director stopped replying to me completely two months ago, and Customer Service has transferred me to multiple people who did absolutely nothing except repeat that "Hyundai hasn't responded." I was even told by one agent today that he would no longer help me and that I needed to contact the General Manager, but no one answers the phone. Here is what happened: On November 12, 2025, I went in for a regular oil and filter change. The week before, a tire pressure warning light had appeared. Jesse, the advisor handling my case, told me to return on November 19, 2025 to check the alert and replace my brakes and rotors, which I paid for. When I arrived, I told Jesse that I had replaced my tires about one or two months earlier. He told me the tire shop had probably broken the sensor and that if so, they would give me documentation to file a claim. I waited five hours at the dealership. During that time, Jesse told me the mechanic had removed all four tires to check the sensors. Later, he told me the sensor was not broken, but malfunctioning due to a factory defect, and that I did NOT need to contact the tire shop because it was not their fault. I returned again on December 3, 2025 (my third visit for the same issue). I waited two and a half hours. Jesse told me the faulty sensor was replaced and programmed correctly and that I should have no more problems. One day later, the warning light came back on. I messaged Jesse immediately. He told me he would find me a loaner vehicle so they could keep my car. On December 8, Hyundai provided a loaner. I asked Jesse if the lemon law applied, and he dismissed it, saying it was "just a sensor issue." Then on December 11, 2025, Jesse suddenly told me that the tire shop had broken the sensor and that I now had to pay $852.84 for a new one -- completely contradicting what he told me previously. When I questioned this, he admitted he had assumed the mechanic removed all four tires when they actually did not, and also admitted the replacement sensor had not been programmed correctly the second time. At this point, I had: * Taken time off work multiple times * Spent money on gas * Paid for repairs that did not fix the issue * Been misinformed repeatedly * Been left without my vehicle I asked to speak to a manager. Jesse sent me a copy-and-paste message from the Service Director stating he wasn't working that day but would try to get paperwork for the tire shop -- which never happened. I then reached out to Justin (Service Director), who has only gone back and forth with excuses, calling this a "misunderstanding" when it is not, it is misinformation and negligence. I returned the loaner on December 16, 2025, and my car is still not fixed. Let me be very clear: 1. I was told the sensor was NOT broken and that the tire shop was NOT responsible. 2. I was told all four tires were removed when they were not. 3. I was told the sensor was replaced and programmed correctly -- and it was not. Because of these errors and misrepresentations, this issue could have been resolved a month ago, but instead I am now being asked to pay $852.84, which I absolutely refuse to do. As a woman, I truly feel I am being taken advantage of. The way I have been spoken to, dismissed, and misled makes me feel like they assumed I wouldn't question anything -- and that is unacceptable. This has been one of the worst customer service experiences I have ever had. I feel disrespected, ignored, and financially harmed by this dealership's actions. I strongly warn anyone, especially women, to be extremely cautious when dealing with this service department. I am still waiting for a real solution. read more

Just before hitting 60,000 miles on my Tucson, I brought it to Holler Hyundai for two recall services. I was also dealing with a strange issue: the doors wouldn't unlock unless I used the key manually, and when I inserted the key into the ignition, nothing happened. Oddly enough, once I removed the key, the doors would unlock and the car would start. My advisor, Anthony, suspected it was the starter. I explained that I had already had the starter, battery, and alternator tested prior to my visit, and all were functioning properly. Despite this, he said they'd need to run diagnostics--at a cost of over $300. After leaving the dealership, I called my father, who immediately said that was outrageous and suggested I go elsewhere, where diagnostics are often cheaper or even free. I called Holler Hyundai back and told them to skip the diagnostics and just perform the recall work. Later, they claimed they couldn't start my car, had to jump it, and insisted I needed a new battery. Again, I knew it wasn't the battery--it was clearly a glitch involving the locks and ignition. I picked up my car and had the battery, alternator, and starter re-tested, and once again, everything checked out fine. Now with over 60,000 miles on the car, I called the manager, Kyleigh , to discuss the issue. She was dismissive and rude. As a loyal customer, I was extremely disappointed and will never return to Holler Hyundai. I've since opened a case with Hyundai Customer Care to report the experience. For comparison, Universal Hyundai only charges $149 for diagnostics, and if the issue is something faulty, they cover it under the warranty. Holler Hyundai's pricing and service practices feel like price gouging. Had I trusted their assessment, I would've paid for unnecessary repairs. read more

Holler Hyundai - Disappointed!!! - Auto Repair Near Me - Winter Park, Florida

BEWARE: My brand new car has multiple problems! Side door dent 1 Window won't come down Scratch on a second window Window frame looks used I purchased a 2026 Elantra. It had a small dent so it stayed at the dealership for repair. When I went to pick it up, the car's driver side window had a long scratch, the window border looked like it was 10 years old, and the front passenger side window now makes a noise while coming down PLUS, the drivers side back window does not come down! When I insisted that they repair it, one of the managers there threatened me with trespassing. Disgraceful! I wonder if the little skinny white guy would treat a man like this. Probably not. Men who are bullies with women are usually pussy cats with men. In sum: Brand new car has multiple problems! And when you sit with Financing, ensure that any Hyundai incentives are applied to your purchase. I did not get mine and it was $750 at the time of my purchase. read more

Worst Customer Service I have ever experienced. I visited with my girlfriend to help her buy a car, and the "non-commissioned salesman" Jose Salazar's time must have been far too valuable for us because he made insulting comments, was rude, did not provide any information regarding a potential sale, and it was evident that he wanted to kick us out before we were even done with our test drive. This was all due to the fact that we were prepared and knowledgeable regarding pricing/sales. I also wanted to see a vehicle for myself and mentioned it multiple times but he simply ignored my request and sent us out on our way. In sum, if you go here. Avoid Jose Salazar at all costs. He was judgmental of age and appearance and was so full of himself that he just lost Holler Hyundai a sale as we loved the vehicle, but not him. read more

I will never spend one penny at an Holler location. I was working with Troy about purchasing a new car. I set up an appointment and one hour before I texted him to confirm that he had the car I planned to buy in stock. He responded by sending me a link that indicated he had several of the cars that I planned to buy. I drove an hour to get there and find out he didn't have ANY of the cars I planned to purchase. A complete waste of my time, like my time isn't valuable! He didn't even have the guts to come and apologize, he let his salesman take the fall. I will drive 4 hours and pay thousands more before that dealership sees any of my money. read more

Car dealerships are tough. I was there for the service department and while I had made an advance appointment, I still had to wait about 30 minutes for them to move my car and start the service. There is not much of a waiting area for service so you have to sit at the lunchroom style tables in the showroom. Service was done in a few hours and I was texted to let me know it was ready. Not an exciting experience but I imagine it could have been worse. read more

Before getting your car serviced here, should you choose to, please make sure you take a video of your cars interior and exterior down to the smallest things. I went in for my head light. I was told that it was just the bulb so I decided to purchase the bulb and replace it myself. I guess they didn't like that because once I received my car back my drivers side Sun visor was literally broken and bent to the point I just had to break it off to be able to drive... oh and not to mention, now instead of replacing one bulb... I now have to replace two because they decided to replace the one that did work with a bulb that didn't.... Once I brought these things up to the manager he wouldn't even listen to me. So cover your own hide and just take that video prior or go somewhere else entirely for repairs.... Many blessings read more

Just bought a 2025 Genesis GV80 from Holler Hyundai and I can't say enough good things about the experience! We worked with Wes Green, who was honestly one of the best car sales professionals we've ever met. Super friendly, knowledgeable, and easygoing. Absolutely no pressure, no games, no shady tactics--just a straightforward and fair deal. The price and terms were completely reasonable, and the whole process felt relaxed and honest from start to finish. What really stood out was how genuine everyone was. Wes made us feel like old friends by the end, and nothing was too much trouble for him or the dealership. It's rare to walk away from a car purchase this happy, but Holler Hyundai and Wes Green made it possible. Highly recommend this place if you want a smooth, fair, and friendly car buying experience! ________________________________________ Yoram and Sandy read more

I started going to Holler Hyundai/Genesis of Orlando when I bought a Genesis in another state and ran into some issues that were caused by the dealership that sold the car to me. When my issues started, I towed my car to the location in lieu of an appointment and was immediately greeted by service advisor Davion. He was kind, patient, and understanding as we diagnosed the issues with my car and worked the other dealership for reimbursement. He even helped me to secure a loaner car in the midst of a shortage once one was available. Although the first few months of owning my car was pretty stressful, the service and attentiveness of Davion and team really did make my situation more bearable. read more

I recently took my car in for service at the dealership where I purchased it, as part of the service plan included with my purchase. I was due for a standard oil change and tire rotation. While I was apprehensive about returning due to a prior experience where my tire pressure issue wasn't resolved despite being noted on the receipt, I decided to give it another chance. This time, I scheduled an appointment and dropped off my car. After waiting two hours, I got back into my car and noticed something troubling. My money, which was in the middle console under a few items, was missing. Additionally, mail that had been on my passenger seat was no longer there. I called the dealership and spoke with Bryan, my service rep. Initially, he seemed concerned, acknowledging that the situation didn't seem right, but then proceeded to ask me questions like, "Are you sure you brought the mail with you?" After confirming I did, Bryan said the technician reported moving the mail to the glove compartment to install the filter. I checked, and indeed, the mail was there. However, when I asked about the missing money, Bryan stated the technician didn't see any cash. I then pointed out that my moisturizer, which was on the passenger seat, had somehow ended up in the middle console. This didn't make sense, as I had tossed it onto the seat just before dropping off my car. Bryan assured me that technicians aren't supposed to go into the console, but couldn't explain how the moisturizer got there. When I asked for honesty from everyone who handled my car, Bryan deflected, saying the technician has been with the company for 10 years and wouldn't risk stealing. He also chastised me for leaving money in the car. When I interrupted to ask for compassion, he got quiet. I escalated the issue to the manager, who confirmed there are no cameras in the service area and that a staff shortage means multiple people likely handled my car. While she reiterated her confidence in their employees, and hoped that she had that same confidence in customers. Possibly saying hey offering a credit to a car wash or future services for amount missing as a resolution. It was more of the principle than the actual money. There was no genuine attempt to address my concerns or offer alternative resolutions. I want to be clear: I'm not directly accusing any specific employee. I understand things can get complicated when multiple people are involved. However, as a customer, I expected respect and compassion in this situation--not deflection or gaslighting. The lack of clear protocols for addressing missing items and the insufficient resolution have left me questioning this dealership's commitment to customer service. read more

AMAZING experience! Prior to arriving we were calling around for the best rate on the Tucson. Juan helped us with the whole process and got us the best rate for the car. Once we decided to purchase from them he had the car pulled up and ready for a test drive upon arrival. He was very kind and went through everything about the car and buying process. Also, Dragan in finance was WONDERFUL! It was his first day and we were only his 2nd customers. He helped me understand the process as a 1st time car owner. Dragan knew exactly what he was doing and was just excited as I was. It was a long process but both Juan and Dragan were very patient with me. I would recommend this place and those 2 men every single time. If you ever buy a Hyundai, please go to Holler, they will not disappoint. But you have to ask for Juan and Dragan as well. read more

Holler Hyundai - Auto Repair Near Me - Winter Park, Florida

I was there today by appointment. The staff i dealt with were nice and friendly but.......... 4 hours for an oil change is WILD!

Looking for a new car is a Xanax worthy task for me and always has been. Again, my journey started out as I expected at another make of car dealership. Ughhh. I had the business card of a gentleman at Holler Hyundai, who had let my daughter and I look quickly at a couple of vehicles. I reached out to Luis Danos very late in the day on Labor Day with some specific demands. Luis answered right away and went to work. He had suggestions and ideas all working within my demands. He was very kind, had a sense of humor (appreciated when anxious me involved) and so very helpful. Luis pointed me in the direction of a Hyundai that I hadn't even considered and I was so excited! I met with him early the next morning and the Palisade was exactly what I was looking for. He was also able to 'do the deal' that was better than even anticipated for us. Luis, Gerald and Mike were all very easy going, focused, honest and personal and the deal was done! I very much recommend asking for Luis Danos to assist you with your automobile needs...he will work with you in person, on the phone, by text or email with sincerity and kindness. I LOVE my new Palisade! Thanks, Luis! read more

Absolutely unacceptable. New Tucson Hybrid. Brought in three times claiming bad sensor with Engine Warning light comes on with scary message to not drive the car! Three times in same issue over and over. Rick never calls back to return my calls. Called three times left messages. Finally set up appointment to take car in and get loaner car. Rick texts that a survey is coming out and anything short of a 10 will hurt his job. I said I'll wait until the Friday appointment then take survey. Well this isn't going well. Had three days to make that happen to drop off get loaner. Three days! Get there can't get loaner til possibly late this afternoon? WTH? Can't sit around all day. The appointment was to drop off and take a loaner at 9am. Just unacceptable. Today he says "It's a known problem with the Tucson". New car! I wish TY was working he was excellent. Totally unacceptable to spend gas driving over there over and over. And to continue my rant, it's now Tuesday afternoon the following week and they finally call to say a loaner car is available. We've spent money on Uber rides to doc appointments you just can't cancel. They just don't care. They say they'll call and never do. We've owned several Hyundai cars and doubt another. Shameful to treat customers like that. Oh and the Tucson "known" issue they think they have to replace the Transfer Case! New car! Unbelievable. I'll update when we get the car back. read more

Amazing staff! Purchased 2 vehicles there and if I get another Hyundai I will get it there!

DEALER FEES WILL KILL YOU!!! Now that I have your attention, please read on. Yesterday, I went to Holler Hyundai to test drive a very nice preowned car that was advertised at $12,999. The car was exactly what I was looking for, so we sat down at the closing table, expecting to pay the requisite tax and tag fees and gleefully drive this wonderful vehicle home. Not so. Somehow, the $13,000 car turned into a $15,000 car, due to an $899.00 administration fee and another $199.00 fee for...I have no clue. So, I did what everyone should do. I walked out. This experience reminds me of my previous experience with Holler Hyundai in 2022, when I sat down at their closing table to buy a new Genesis GV70. Their price? List price PLUS $3000.00!!! They slid the document over to me for signature and acted surprised that I refused to do so. They would not negotiate at all. Then, again, I walked out. But I did end up buying my amazing GV70 from Tony Frazier at Headquarter Hyundai for thousands of dollars less. It is not illegal, immoral, unsanitary or fattening for a dealer to charge fees. I have no animosity or ill will toward Holler Hyundai for doing so. It is their business decision to charge these fees, but it is my business decision to refuse to buy a car from a company that charges them. You can too. Just walk out. read more

TY was AWESOME! The service was great as well, but I can't say enough great things about TY! Literally had me in happy tears! I'm telling everyone I know to deal directly with him if they ever need their vehicle worked on. Thank you TY! read more

I made an appt on-line for 06:40 in the morning for a simple oil change. It is now 3 1/2 hours later and after being on HOLD for 45 min no one is able to give me an update on my car. This is simply ridiculous. I love my car but stay away from their service department it is a disaster. On my way there and hopefully will get my car and get to work. Wish I would have looked at the Yelp review BEFORE purchasing read more

Beware - As expected Price Gouging - Don't go here unless you have no other choice! $300+ just to diagnose (regular mechanic $150) $900+ to replace mirror to see if it would fix problem (multiple lights on dash going off) Told, there was a short, so they had to unhook electric on mirrors so new mirror wouldn't short again. Told color no match so additional $400-$500 if I wanted to paint (um no thank you). Picked up car and within 1 mile a bunch of lights back on Went back told $900 to do 3hr diagnostic, no discount for the fact that they didn't fully diagnose the first time, they obviously didn't even drive the car to see if lights would come on or not. Asked if they could put old mirror back on and get a refund, but the answer is no. So $1,300 for mirror that doesn't match my car and does less than it did before (I now have to manually adjust them) and an electric problem that would cost unknown thousands (due to the nature of the work and extreme inflated prices) Also rude associate Anthony. What a nightmare read more

I did not have a good service department experience. I had a worse sales/finance experience. And I do not recommend doing business with Holler Hyundai. read more

Dec 2024.... Have tried today 8:20a-9:05a (8) times...& also Last week to call the Srv Dept. ALWAYS get a recording saying... *All of our Agents are busy, stay on the line & we'll answer your call as soon as possible....* ... Have Held as Long as 9 mins... NO ONE Ever came on line. A message also says leave your tel # & an Agent will call you back when available... Did that last week... have NEVER gotten that call back! read more

I bought my car from Holler Hyundai and have all my service done here as well. Ty in service is such a blessing. He is so patient, kind, and honest - which goes a long way when spending money on car maintenance and repair. He always goes above and beyond to ensure that I'm in the loop and up to date from start to finish. I have worked with other advisors here (and they were good too) but Ty is the best... and by a lot. read more

I got my 2022 Huyndai Tucson Limited Edition over here.The saler , which is Ashleigh helped me out.She was so nice and very patient.Thank you to Ryan ( the digital sales supervisor) as well.Also the financing guy ( J.Payne) is really good to help me find out what bank accept my loan.To sum up , the team is perfect.Love it read more

Holler Hyundai - Huyndai Tucson Limited ( 2022) - Auto Repair Near Me - Winter Park, Florida

Out of all my car buying experiences I've had so far - Holler Hyundai has surpassed all of them with a high level of professionalism, transparency, and ethics. Marlon, my sales person, was absolutely attentive, kind, and transparent about the entire process! I didn't feel like I was being watched/harassed as I looked at cars and asked questions. Their prices are FAIR - with some of the lowest in the area! I went to the Hyundai on colonial and their dealer fees and markups were thousands more for the same vehicle as I saw at this location. Highly recommend this location if you're in the market for a new car! read more

Holler Hyundai - Auto Repair Near Me - Winter Park, Florida

Salesperson quoted a price clearly "Hyundai Hybrid Limited 35869.67". We drove 90 minutes to then be handed a paper for a Hyundai Hybrid blue at 35131 and when we questioned the other, was told oh that was a mistake - it should not have said for a limited. Were then given an out the door price of $42K, then sales manager brought one for 40,688.81. Even if that is a good price, could not stomach it after the bait and switch. Did not stand by their written price sent to me. $4,800 they should have matched. Do not trust them. So disappointed in their non-ethical practices read more

Holler Hyundai - text from salesperson - then claims a mistake after we drive 90 minutes - Auto Repair Near Me - Winter Park, Florida

long time almost 3:30 hours but Francisco was helpful also weird smell. not the best but will do.

I took our new Santa Fe in for an oil change and service department representative found a defective tire, still under warranty with Continental. Here's the rub. You have to pay for a new tire, at premium price, Holler mails the tire to Continental, then you are supposed to get reimbursed. But that never happens. Holler never mails the tire, then they ignore your requests to remedy the situation. read more

Holler Hyundai - Auto Repair Near Me - Winter Park, Florida

I've always had a positive experience at Holler Hyundai, but want to be sure to detail the level of work I've had done here to share as much info as possible! I have a new Hyundai that I prefer to take directly to the dealership for maintenance, considering I have a maintenance package that covers some basic needs. This week I took in my car for an oil change/filter replacement, tire rotation, and engine filter replacement. It was really easy to schedule my service ahead of time in Holler Hyundai's website- which I would definitely recommend doing as they always seem to be pretty busy. I opted to wait while my car was serviced, as I didn't have a ride or really anywhere I needed to go. I ended up waiting for close to two hours (which I expected) while they worked on my car. Overall, I've been here a few times (for service only, never to purchase) and have had positive experiences. If you own a Hyundai and have a maintenance package or another reason to go directly to a dealership to get work done, I'd recommend Holler Hyundai in Winter Park! read more

Unfortunately for every positive I had a negative but what made them drop was just the lack of communication. So the sales people don't work on commission which is fine. It's based on volume not the sale of a car. So if they sell 5 high end cars they make the same as selling 5 inexpensive cars. But that's not what I didn't like. I think because of this the motivation isn't there. So the sales person doesn't give out there number they use a csm system which is frustrating because the text number changes based on the computer they text from and it only shows if they go into system. I had multiple times I would text or try and call and it would leave a message that then the sales person would get a text they had a message so I could go hours without a response. Then I had an appointment to come in and do paperwork and I still waited 3hrs to sit with finance then I had to leave and come back 2 days later to pick up car and when I text like they said in the am giving them 4hrs notice upon arriving car wasn't ready hadn't been washed or set up for pickup. I mentioned the text and call and was told the later. Just disorganized. So 3.5 not quite a 3 but not a 4 either. read more

Poor service. When I purchased my 2024 Kona N Line, I also bought the tire and rim warranty, which I am now attempting to utilize as two of my rims have been scratched. Two weeks ago, I called to schedule an appointment for yesterday. Upon arriving on time, Brian Serrano informed me that there was no appointment scheduled and that he couldn't assist me. After leaving frustrated, Brian called me to inform me that I could schedule an appointment for Thursday morning. I have spent the entire afternoon calling the service department to confirm if I have an appointment tomorrow, but no one has been able to provide an answer, including Brian, who assured me he would schedule the appointment. The only thing the advisors have done is send a message to Brian and that apparently he is gonna call me back...unbelievable. read more

Holler Hyundai - Auto Repair Near Me - Winter Park, Florida

Robert is super kind and knowledgeable I highly recommend this dealership if you're even thinking about a Hyundai, Robert will show you why it is the car for you! Super friendly and personable, definitely recommend visiting this dealership if you're in the market for a new car. read more

just want to thank Jamie for helping me understand what was going on with my car! I didn't have a clue! very professional and polite. thank you, brenda read more

I bought a Tucson from them in 2018. Fast forward to 2023 and the black entry button on the driver side handle has ceased to function. Took it in and was informed it needed replacing, was not covered by warranty and would cost 1,500. Fast forward to May of 2024 and I receive a "how are we doing?" call from Rachel Green. I explain all the above (and fact car only has 31,000 miles on it) and am told "Someone will be calling you shortly". Received another call and gentleman said "It should be covered up to 60,000. Let me talk to someone and get back with you" Since then, crickets read more

Not happy with the service department, Rick (Richard) in particular. I won't bring my car back here. I needed a new fuel pump. When my car was return the traction light was on and the alignment was way off that the steering wheel had to be driven drastically off center. Rick took it for a ride said there was nothing wrong. Went to Firestone and had to have that issue fix there being Rick didn't want to take care of us being it was 30 mins to closing and he was going on vacation. There was nothing wrong with the car when we went in. When they turned the car on after they fixed the fuel pump why didn't they address the light when they were supposed to do the 150k service checkup read more

Very disappointed in the service department. I made an appointment over a week ago for an oil change. I told the person on the phone I needed to wait for the car and could not just drop it off. Arrived on time for my appointment and was told it would be 3 hours. That is unacceptable for an oil change and disrespectful of my time. Their solution was to reschedule. The manager just brushed it off. Very poor customer service/care. It was never like this in the past. read more

*BUYER BEWARE* If we could give this dealership 0 stars, we would. Let's start with... The Good: We have been in the market since last weekend to purchase the 2021 AWD white with beige Palisade. Jose from Holler Hyundai had seen us in person last weekend and again during the week. He knew our budget and continued to contact us throughout last week. Finally on Thursday morning at 11:50am he called very excited to tell me that his sales manager had approved our counter offer. Jose stated that our vehicle (the only one on the lot) would be detailed and ready for us to pick up at 1pm. To say we were excited is an understatement. We reorganized our day around this appointment. A new car purchase is a big deal and a life changing experience. We are already Hyundai owners and couldn't wait to enjoy the new Palisade. The Bad: At 12:35pm, Jose called to say another buyer was now test driving the vehicle and that we would need to wait to pick it up. I asked how this could be possible if it was being detailed, he stated that management had allowed another salesman to have the person drive it. I asked if we needed to come down there immediately and he stated that we did not. Shortly there after, I received another call from Jose stating that the other buyer was purchasing our car. You can imagine our confusion as this car was scheduled to be picked up and purchased by us. Jose then stated that management claimed "first come, first served" as the other buyer was there in the dealership even though this vehicle should have already been marked sold and being detailed for our scheduled pick-up. I asked if it was likely this buyer was willing to pay more or use Holler's financing? ... he was silent. I expressed my deep disappointment in having been misled by Holler Hyundai. The Ugly: Chris the sales manager reached out to me that afternoon and added further insult to injury, his comment to me was "sorry that you did not understand what first come first served means as you had the opportunity to purchase 3 days ago, and that buyer had purchased this morning." That last part is a lie. I realized that from his response and unprofessionalism demonstrated by his condescending tone and out right lie about the timing that it was a wasted effort to continue speaking with him so I ended the call. My husband and I understand what "first come, first served" means. We made an agreed upon offer which was accepted both in writing (text) and over the phone from Holler Hyundai prior to this other buyer. We were scheduled by Holler Hyundai to be there as soon as the car was finished being detailed to finalize our purchase. This car was sold to us first and should not have been allowed to be test driven by anyone else. The prospective buyer should have been told that another vehicle could be found as this one was unfortunately sold. The lack of integrity from Holler Hyundai and the down right insulting behavior from the sales manager has understandably led us to never want to bring our business to them. I wrote this review to put the word out as well. I have the time stamps on my phone of the text string and phone calls which is why my times in this review are so exact. read more

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Every service visit is two hour longer than stated. I have the highest service package and continue to be up sold. This directly impacts my decision to buy Hyundia in the future. Oil changes should not be 4 hours long. Honda was more expensive but they valued my time. I pay more in lost time then it's worth driving a cheaper car. read more