The whole team is attentive and helpful. We had been looking at cars for the entire day and…read moreeverything was junk (looking at large dealerships...trying not to get hustled). Stopped in right at closing and Skip was welcoming and answered all of our questions. I came back the next day to purchase. Mary made the whole process incredibly smooth and pain-free. They have great prices and take pride in helping people find a reliable vehicle. My friend and Mom are now keeping an eye out on their inventory and are excited to work with them. I never thought I would say I am the proud owner of a BMW, but they helped make this happen :)

Tried to sell me a lemon. I took the truck to Goodyear. Needed 3400.00 in repairs. Edwin is a lier…read more Buyer beware! He's was my friend for 2 years. If he does this to me imagine what they will do to you. Buyer beware!

Kelvin is the best. He's super honest, trustworthy and reliable. All around just a good person,…read morewhich is rare in the business. He's helped me with my veloster more times than I can count, even if I just have a random question about it. Best experience I've ever had with a mechanic.

I actually created a Yelp account just so I could write this review. It's kind of a big deal…read more I was exiting off I-4 onto Lee Road when I was rear ended. While waiting for the Highway Patrol, I called the closest auto shop- Affinity Auto- to see if they could be sure my car would be able to drive back to St. Augustine that night. The entire staff was SO kind and considerate. They made sure the car was safe and only charged me the minimum charge to secure the bumper. The mechanic also noticed the tires were all a little low on air, so filled those for me, too. So nice ! THEN comes the amazing part. I drove about 10 minutes away and locked my freaking keys in the car. It was 5:05pm on Friday evening and they drove to my location and unlocked the car for me! Above and beyond! It was a pretty awful day for me, but Affinity Automotive made it as good as it possibly could be. THANK YOU!

DECEPTIVE MARKETING: Can I leave zero stars?…read more Attempted to purchase a vehicle from Orlando Preowned advertised at $20,995 on the website. After scheduling an independent prepurchase inspection received the dealership's initial with an additional "Reconditioning" fee of $1987. When challenged, "the manager approved" a reduction of $500 for this "standard" fee. I let the vehicle go. Salesperson continued to ping my email with pressure that another sale might be pending, so I rereviewed the website and noted that Orlando Preowned advertises in general an on the specific vehicle "Zero Junk Fees & Zero Dealer Fees: The price you see is the price you get". While I'm no lawyer, this infers to me that the price on the vehicle landing page is the sale price I should expect. When confronted with this insight (with the GM copied), the salesperson dug their heels in again, reiterating this was a "standard" fee. The GMs response was to cut/paste the salespersons email as a reply without addition. Now I'm not a dumb consumer, and clearly certinly not as bright as the employees of this company, but " The price you see is the price you get" does mean something to the most of us, and I don't' think it aligns with Orlando Preowned's point of view. Disingenuous at best, more inline with deceptive, bait & switch

My son recently purchased a 2016 High Country truck from Orlando Preowned, and unfortunately, our…read moreexperience has been extremely disappointing. This was his first major purchase, and we were assured by the dealership that the truck was in mint condition, fully inspected, and had no issues. However, shortly after the purchase, the truck developed serious transmission problems. It ultimately required a full transmission replacement. Thankfully, we did purchase a warranty, but even that has turned into another issue. The warranty company is not covering the full cost, and the dealership has refused to step in and cover the remaining balance. Their reasoning was that the repair shop was charging too much--but that leaves us stuck paying for a major repair on a vehicle that should not have had these issues in the first place. To make matters worse, even some of the dealership employees have told us that this situation isn't right and that the cost should have been covered. However, the owner has refused to take responsibility or pay the remaining balance. The truck has now been sitting in the shop for over a month, completely undrivable. I do want to mention that Jay, our salesman, was great to work with. Unfortunately, beyond that, I cannot say anything positive about this dealership. We feel like we were sold a lemon, and the dealership is not standing behind the vehicle they sold us. I would strongly caution anyone considering buying from Orlando Preowned to think twice.

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I purchased my Tesla through Paul without even seeing it and it was shipped from NY straight to my…read morehouse in Florida. Great experience all round, no dealership hassles and got exactly the car I wanted plus saved lots of money. I referred my girlfriend and a friend who both purchased cars using Paul. I won't buy a car another way ever again.

What a GREAT business. We have been bringing our cars here for service for years. This review…read morewill probably be very short because everyrhing about theses guys can be summed up in one word, GREAT! If you have an emergency, they will figure out how to get you in. They are very reasonably priced. The service is the highest quality as is the repairs. If something goes wrong they will fix that too. The have earned the best of Orlando for the last 3 years! If you are looking for a great autoshop you may want to consider this wonderful shop.

The staff was friendly and professional from the beginning. The repair quality was excellent, and I…read moreappreciated the honest communication.

"I recently purchased a 2024 Tesla Model Y Long Range AWD from Sidney at Michael's Auto in Orlando,…read moreFL. It was an outstanding experience! Sidney was knowledgeable, friendly, and made the entire process smooth and stress-free. Sidney really went above and beyond to ensure I understood every feature of the car and got a great deal. I couldn't be happier with my new Tesla and the top-notch service at Michael's Auto. Highly recommended!" "I'll admit, I was a bit nervous about buying a car all the way from Chandler, AZ. But Sidney at Michael's Auto made the distance feel like no big deal at all!" Sidney did a great job, great communication, texting and phone calls. He made the whole process simple and easy. I got on a flight from Phoenix to Orlando, Sidney picked me up, took me to the dealership, opened the dealership up early morning, got the car out for a test drive, did all the paperwork. It was by far the best. I would buy a car sight unseen from Sidney. He is a man of his word! He also checked on me all the way home to Chandler, AZ! Paul Rizzo, see videos on Youtube - "Smokewagon45"

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

Love our 2 teslas. Had a great experience. No bs, no…read morehaggling. Complete purchase thru the app. Streamlined. Same with leasing. Easy, streamlined and no hassle.

This is a completely different experience from when we picked up our other Tesla a year ago in…read moreTampa. The dealership was really small. We did not get the great service that we got here. There is actually a full show room to pick up your new car from an inside location. Our first Tesla in Tampa was kind of parked where all the other cars are coming in for service in the outdoor lot. In the Florida sun it's helpful to have an inside pick up experience. We were asked several times if we were being helped or what they could do for us, and I noticed all of the staff were super conscious of people constantly coming in. This is a location for delivery as well as doing your demo drive. It's crazy that they had 4 cyber trucks. One is up front to see and 3 in the back. Another thing about this location is that a year ago we got a paper license plate from the Tampa location that lasted about 15 seconds on I 95 . Here we got an actual metal plate. We were told after 30 days we could apply for a vanity plate. We live in St Augustine but opted to come to Orlando because there is $1000 cheaper fleet price than in picking up in Jacksonville. We were told each store has their own pricing. This must be brand new because I'm adding this business for the first time but has plenty of reviews on Google. But Facebook doesn't have this location for some reason. Shout out to Destiny for a great delivery process! My car was charged fully when I got it!

Took my 2022 Subaru Forester in for a 30K mile service after making an appointment online…read more The Service Tech checking me in was friendly and gave me a very accurate time for completion of all the work. There was a price discrepancy between the $379 I had booked and the $479 they had listed for the full service on their documentation in store, but he honored my online appointment amount and I got a car wash wish I hadn't been offered as complimentary at any previous Subaru dealership. A pleasant service center experience all in all.

I really enjoy their new facility. It's beautiful and clean. I come here for my car maintenance…read more Staff is always welcoming and very polite. I prefer to make an appointment. I am in and out promptly when I am here for my maintenance. This is the second vehicle I own from this dealership. I will never go back to another brand or service location.

ZERO STARS for being a really nasty person on the phone. I was interested in spending $5000 on a…read morevehicle today (2 newer vehicles matched the profile I was looking at with good mileage) and I had a trade in that he did not even try and discuss with me. He never mentioned if I could do financing or if it was cash only no trades - I was rushed off the first time ever phone call with the fact he would send me directions and I could use my phone to find it rather than responding to my question as to which side of road it was on Lee Road or Edgewater Drive in Orlando - no response just a text message with business name & address and his name. So i looked the dealership reviews up and found 5 out of 5 BAD REVIEWS on yelp and now he's got 6 out of 6 as of today's date because I think if he had anything to say to be objective he brings up ANOTHER person's story that is not listed here with information about a drivers license and keeping the deposit - obviously I told him he should check out his reviews that are public prior to giving me a rebuttal to a story I didn't know about. So that person should have immediately done a review and prevented the heartache for future customers. I called back and asked if this was the SAME person from the reviews I had read and he did rudely tell me he has been in business for 10 years and I shouldn't tell him how to run his business. Well offering advice never told anyone how to be a nice person and learn better customer service skills would be the BEST advice I could give. If the review before mine I don't care WHAT year the review is - if he's been in business 10 years then these reviews OBVIOUSLY match up to the stories that have been told for years. I told him he should respond to the customers who have had issues and blogged about it - it shows integrity for a business to accept their mistakes HEAD ON. When I called back and made sure before making the judgment NOT to go there based on negative reviews online - I called back and he said to get my head checked and my money was not good there - it would not spend well there and he wouldn't want "my kind" of business anyways. 3rd phone call I recorded and will be reporting him to the BBB so that others can get the pleasure of NOT dealing with him anymore. I have not spent money or lost money with this person but if he is rolling back the clocks on the mileage and they do not match the Carfax reports - then that is a crime in itself. He could not deny that he doesn't do that - I asked him directly and he asked who i worked for. I do not know anyone who has ever gone there I am purely someone who answered an ad for a car that was posted as BUY OWNER and found out it was a dealership after calling.

DONT BUY HERE BUYER BEWARE OUR VEHICLE ENGINE BLEW 3 weeks after buying they are not interested in…read morehelping you own it the minuet the tires touched the road they said

The staff there are super friendly! They are honest and have been working really hard to figure out…read morewhat is going on with my car. I would definitely recommend them.

Did a great job on my breaks. Honest people. I will definitely return for all of my vehiclesread more