Due to some unexpected issues with our new vehicle, I've had to visit the Massey Service Department four times over the past three months. While the emissions problem itself has been difficult to diagnose, the service team has been outstanding. They helped us file a TAC case with GM and consistently made sure we had rental vehicles so we were never left in a bind. I've worked with Rick, Bobby, and Tammy, and each of them has delivered service well above typical dealership standards. Tammy, especially, has taken the lead on our case in keeping us updated, offering helpful recommendations, and guiding us through the process of working with GM's customer service. I highly recommend this dealership for any GM service needs. Just a heads-up: they're currently undergoing major construction, and the parking lot can be tricky to navigate. If you're unsure where to go, don't hesitate to ask the staff, they're always ready to help. read more

Be very careful doing business here. The vehicle pricing was not transparent, and the numbers changed significantly once it came time to finalize the deal. Dealer add-ons and fees were aggressively pushed, and it felt like there was little interest in completing a fair, straightforward sale unless financing was done through the dealership. While the salesperson was polite, management handled the situation poorly and made the experience frustrating and time-consuming. Overall, it felt like a waste of time, and I would not recommend this dealership to future customers looking for an honest, hassle-free buying experience. read more

Extremely disappointed in the Massey team. Reached out to them regarding a 26 Blackwing last week. Was told it was available, in stock. I followed up a few times on the status and was told was undergoing pre inspection since it had just been delivered I asked for a quote (Monday) which Brandon the new car sales manager sent, along with a follow up call for questions since it was an out of state purchase. I asked to put a deposit down and was told they would have the finance person call me. No call (Tuesday) from them so I called and they said "sorry, our sales manager will call you tonight." No call that night. Wed they call back and I tell them nobody called me, I'm pushing to get the deal done and pay. They apologized and said somebody would call. No call all day (Wed) so I finally called back only to be told that they sold the car to a local guy. "Sorry." I wasted 1 week trying to buy a car only to be mislead and ultimately screwed over. I had started moving funds and financing as well as looking at plane tickets to pick the car up on Friday. At least have the courtesy to call and say the car was sold, but just ghosting a customer is unacceptable on any level. If this is how they treat customers during the purchase process I can't imagine what it's like if you have an issue post sale. Massey left a bad taste in my mouth and definitely fit the stereotype of a typical dealership. Consider alternatives, especially if you are an out of state customer. read more

Horrible experience tried to rip me off with high interest rates when I got financed with my bank all of a sudden deal not good. If you want to pay thousands more buy it here lol went from 8%- 5.3% rate no deal thanks for wasting my time read more

My wife and I both sold our Cadillac cars she had an 2021 xt4 sport and I had a 2022 escalade esv premium. I paid 20k over list. We were lied to about issues we had they tried to cover up the problems, we finally had enough and now we both drive Toyota vehicles and the experience we get at auto nation is unbelievable! Ive had 4 GM trucks in a row and dont think I will ever go back to GM or Cadillac. read more

Massey Cadillac of Orlando - free lunch at auto nation and also they have other food options available for purchase as well as a coffee bar! - Car Dealers Near Me - Orlando, Florida

Dirty lobby and restrooms, broken coffee machine, no shuttles available (Ford even offers those), and constant up charges on services. It has said under construction for a long time but there's no construction happening. I expected higher end service from Cadillac. Won't be back. read more

My husband and I met James at Massey Cadillac and had a great experience. He was very knowledgeable, patient, and provided excellent service. Because of his work on our behalf, we purchased our first Cadillac. If you need a great sales representative at Massey, go see James at the John Young location. James, thank you for your hard work and assistance in the process of buying a car. Patti Rader read more

Mike the sales representative at Massey Cadillac of Northern Orlando was the most rude car salesman I ever met. I told him it was important to me to ensure that any car I buy is United Auto Worker (UAW) approved. A UAW approved vehicle means a majority of the labor and parts are from the United States. As a result many of the cars I purchased in the past were Cadillacs that were UAW approved. He tells me (in a snarky tone) to "keep my political views to myself.". I told him that I am not buying a car from Massey and that I will walk back to the dealership (we were already driving away from the dealership). As I am walking away he shouts "there is something wrong with me" etc. I will never spend over $100,000 from a company that employs such rude employees. read more

My first time taking the auto train to Florida. While in Florida, I decided to get my service done and look for a Cadillac dealership to handle this. Regardless of the bad reviews, I gave this dealership a chance. Danny was my sales person and let me tell you he was so professional, the service was amazing. We were in and out in no time. I'm not sure where all the negative reviews are coming from, but I can guarantee you if you asked for Danny to be your service advisor he will take care of you. It was refreshing dealing with him and this company. Thank you and two thumbs up. read more

See all

I've never written a bad review before, but after today I feel like I have to share my experience. I was preapproved through USAA for a 2012 Mustang they had on the lot. When I spoke with Paul, I was completely upfront that my plan was to purchase the car, fly down, and drive it back to Massachusetts. While waiting for the purchase agreement, I was asked what my interest rate was through USAA. After I shared that information, I was suddenly told they were "pausing out-of-state financing." I was then given two options: either pay cash and handle the registration and title myself, or have my father in Orlando buy the car and transfer it to me later. It felt like they simply didn't want to move forward because I was financing through USAA and they wouldn't make money on the loan. The sad part is, I didn't even try to negotiate the price -- I was ready to buy as-is. Very disappointing experience, especially as a military member who expected better treatment. read more

Matt in the service department was absolutely wonderful with all my questions over the phone and a great help with putting my part on my car for me!! Definitely recommend. read more

This is my second Cadillac purchase from Massey Cadillac. We went to other Cadillac dealers but none of them had as much selection or as low monthly payments. Roosevelt Hayes our salesman went above and beyond on both purchases. Great communication and he was always available to answer questions. He helped coordinate shipment of the car to our son in the military in California too! Highly recommend Roosevelt and Massey Cadillac. A BIG shoutout to Adrian in parts who compt a weather-proof car liner for our son's car too! read more

Massey Cadillac of Orlando - Our son's new car! - Car Dealers Near Me - Orlando, Florida

See all

I contacted them to pre-order 2025 Escalade V. They said come on in and get it done. I show up to dealership, which looks like an abandoned warehouse, but I was fine with it as it is a building from the 1950's. I go inside, I meet with "Mike", asked a few questions, he begins by bashing Cadillac, talking negatively for the way they handle things, then pulls up screen that says every thing I wanted has "order restrictions" on it. Meaning, I could not order anything. Only saying "it may change". So I drove 45 minutes, excited to order my dream SUV, only to get a sales guy bashing the company he works for and literally acts like he could care less about me coming there to order. I will not buy anything from this place just with this initial interaction. Buyers beware. Matt Hill read more

My wife found a beautiful clean 2017 Escalade and I called the dealership and got a salesman who is extremely rude and to be honest with you just an ass. My wife talked to the manager and we came to an agreement to purchase the car. During the buying process they are all warm and fuzzy around you but after the sale it's "see ya later sucker" my wife and I bought an Escalade from them over the Internet and had it shipped to their sister store here in Atlanta. Like I said, during the buying process, they were as good as gold but not too long afterwards the car developed a problem with thermostat. I figured because it was just three and a half weeks after the sale that they would honor any minor problem we had, but this is what we got. I'm including the text. "Sorry to hear that Stephanie. Our corporation does not include any warranty. " Not nothing, if you don't stand behind your product then you don't believe in it. I would strongly suggest you steer clear of them and just move onto another Cadillac dealership without the Massey name on it! read more

I took in my 2022 Escalade to Massey Cadillac North a week and a half ago. Margaret is my service advisor and is always very professional and attentive to my needs. There was some extra attention that needed to be taken care of, so Margaret had Billy Waddle come in to see what could be done. Billy is also always very professional, courteous, and polite. He is also very soft-spoken and very easy to communicate with. Billy was able to resolve my i warranty issues in a timely manner so I was only out of my Escalade a couple of days. As a footnote, Billy Waddle is the very reason we started going to Massey Cadillac North. Our 2022 Escalade is our fifth Escalade from Massey. We love our Escalade very much but we also love the VIP treatment we always get from the service department. Bobby & Cindy Lance read more

Some people don't have time to get shuttled around town for rental cars. I would suggest that when your service advisors are offering loaner cars they clarify that it's a rental from another dealership. I run a small business and don't have time to just sit around and wait unfortunately. Clarification would have prevented any of this. read more

Photos of used car online were WAY better than the car was in person. After negotiating a deal for 16K over the phone, I went to pick it up & the paint job was worn/faded all around the car & there was actual rust on the roof! I wouldn't give 10K for that car! read more

Massey Cadillac is a dealership that I would recommend. They don't try to hit you up with all these hidden charges, the price you see is pretty much the price you will get it for. Of course, there is a few dealer fees, but nothing like I have seen in other dealerships. If you are looking for a new or used vehicle, I would strongly recommend here. read more

Everyone at this dealership is very friendly and seemingly helpful. We came here for their VIP event. There was good food, music, drinks, and prize drawings. Their showroom is relatively large and has many models to preview. My favorite is the Escalade. It's very large and comfortable. I've not bought from them before or yet, but will look into them when I am ready for another vehicle. read more

See all

if this is the dealership you have to use, I would not buy a Cadillac. the dealership is antiquated. the place smells horribly like mildew and rot. the service department is archaic. The whole operation is exactly what people despise about going to car dealerships. read more

I had gone to this dealership for YEARS. I tried to get a new car and the communication was awful. Finally we just had to drop off the car and go to Lincoln. And then guess what...we got tons of bogus charges tacked on after the facts. Things that were absolutely laughable. DO NOT go to this dealership. I highly recommend Lincoln they were amazing!!! read more

The utter pita of car dealerships. The true stereotype of the car dealership and the use car sales person. Of course one has to expect upselling sneaky business practices and just incompetent individuals at car dealerships, but this location is the worst of the worst. If you HAVE to visit here be utter careful to get everything in writing and to make sure you follow up with everything, wouldn't want to see yet another miserable soul from a visit the Massey Cadillac read more

07' Escalade Ext unfortunately let me down while backing out of a parking spot near dealership. The vehicle wouldn't shift out of reverse. Once I stopped engine I couldn't even restart it. I call dealership for a tow, but they referred to the roadside assistance. They regular tech was out and I was fortunately able to have Cody show up. Although not normally allowed to do anything other than jump starts or key lock outs Cody went under the truck and reattached the broken shift linkage. We were able to drive to dealership. Once there Cody took lead and sourced broken part and had us out of there in less than couple hours. Highly recommend. I live 1.5hours drive from this dealership. Great job TEAM...... read more

Massey Cadillac of Orlando - Cool dealer. ..very comfortable. - Car Dealers Near Me - Orlando, Florida

See all

Unbelievable !! I put my car in for service for an issue I'd already paid for, they gave me a loaner car with a quarter tank of gas, and when I brought back the gas receipt, I was told tough luck.. we don't reimburse people.. SAY WHAT!! Than to complicate matters, I was charged ANOTHER $261 for something that had ALREADY BEEN FIXED BY A CADILLAC DEALERSHIP! STAY AWAY AT ALL COSTS!!! read more

This dealer either tried the old bait and switch or was just not competent on their inventory. Either way, it caused me to walk right out after a salesperson told me 30 min prior that the vehicle was still available. After I left, I spoke to another dealership that is owned by the same company and they said it was still showing on the web so they don't know why they don't have it????? read more

On Tuesday 01/31/2023 I purchased a 2023 Cadillac XT4. On Sunday 02/05/2023 I went to full the gas tank and realized this car recommends high octane gas. This was not mentioned to me during the sales process. This would have been a deal breaker for me. I drive on average 20K miles a year. The gas is costly enough without high octane gas. I understand this is an honest mistake but they need to have a check list of items to be sure to cover during each transaction. I cannot believe in 2023 automakers build an engine that recommends high octane gas. read more

The rear tail light assembly had to be replaced. No problem -- just $1200 later and it doesn't match my other tail light, even though they said it was a factory light. Well, my other is too! Now it looks ridiculous! They also said my radiator had a leak in it. Why in the world would they even look at my radiator?! I took my car to my private mechanic and he said that my radiator was just fine. Always trying to fabricate service charges. read more

Massey Cadillac of Orlando - right side rear is new light - Car Dealers Near Me - Orlando, Florida

New car sales might be different but we bought a 2019 used Yukon and we've had all kinds of issues trying to get items we bought, from the upgraded tire protection program and warranty to the headphones and remote that was advertised with the car. We finally have most of the issues worked out, but we're at almost a year in and now and we're still without entertainment headphones and remote, after being promised they are on the way, or they are ready for pick up. Only to be told by someone else the next time that they have no idea what we are talking about, until we reach someone whom we've spoken before and the whole painful process happens all over again. Newest person tonight that told my wife that he didn't believe anyone would have told us we were ever going to be sent the items we purchased included with the vehicle has been the icing on the cake. Just beware - sales department was great, then things went south. read more

Wow what an amazing staff and an amazing event to show off the new 2019 Cadillac! We walked in and was right away greeted by the front desk staff. We found a seat and started taking pictures around the whole place! I really wish I would remember names! There was a very kind woman who came up to us and told us to get drinks and food in the back along with taking pictures at their photo booth station! The whole event was fantastic and we got to meet so many new people and see so many new cars! I've never been to a Cadillac dealership so this was great!! read more

See all

An EXCEPTIONAL experience with BOTH Robert Green & Jose Fulgencio. Mr. Robert not only paid off my trade, but he put me in a GREAT car & met MY price which I am sure cost them some kind of profit but to make me happy as a customer, he gave me what i wanted, especially when other dealers were trying to take advantage of the current times & shaft me. Very pleasant person. Mr. Robert is the NEW JESUS CHRIST of Car Sales. Mr. Jose was SUPER FAST & VERY efficient with the paperwork process. I have had over 50 cars in my lifetime thus far, YES, over 50 & this was the FIRST person who was that fast, that efficient. U can tell when someone knows their craft. Jose is the NEW JESUS CHRIST of Finance. Ask for these 2 guys when u go in cause u will NOT be disappointed. A+++++++++++++++++++ read more

It was a great experience at Massey Cadillac! Very friendly sales ppl. Managers are great . Spoked with Eric and Brandon! The folks in services are great ! Very easy going and help you in every way you need! I recommend this place to friends and family ! read more

I'm very pleased with the friendly demeanor and professionalism of the Service Team at Massey Cadillac . Billy Waddle and his team keep me informed on the status of my car throughout my visit and are cognizant of my time. I also appreciate that the waiting room is spacious and comfortable. read more

Not good. They quit don't understand the meaning of service in service center. i had to do the leg work for the extended warranty with no interest from person handling my vehicle in claim. and for what they charge, that is very sad! read more

Had a service appointment for oil change, tire rotation and full multipoint inspection. Had a coupon and they were shown the coupon at check in. Charged full price, had to have that adjusted. Then had tire blow out on highway days later. I looked at the invoice and they had never actually done a tire rotation, inspection or checked the tire pressure. We got an email from OnStar that the tire was flat just after it happened. Then we also were going to look at another car while there and they said there were not any salespeople at the time? Just not s professional way to run a dealership at all. It's like a lot of smoke and mirrors. read more

While purchasing a Denali, Melinda has done everything possible to help me out. She has answered all my questions and helped me get into a beautiful car. She always answers her phone and has been easy to deal with! Thank you Melinda for all your hard work and help! read more

They don't followed what I want to buy, they just ignore my words and don't care what I said it's happens at Massey Cadillac South, not the NORTH. read more

My transaction was perfect! Rob and his team truly took care of me and made my car purchase a breeze. They went out of their way to make sure all my needs and requests were addressed. Rob went above and beyond to ensure I was satisfied and happy with my purchase. Thanks guys! read more

If you want some of the best c/s possible this is the place you want. I was already stressed from my busy work schedule this last month, along with attending to a sick family member, so you know I desperately needed some ROR in the worst way, so last minute I made Orlando my target. So I get checked in have a great evening and my way to breakfast the next morning there pops up my engine light, like I really needed that issue. I found Massey through Siri called spoke with troy our savior who got us in ASAP, identified and fixed the Problem all under 2 hours. He kept me informed all the way as they checked the car out. Fortunately it was something simple and I was on my way. Very good service, great attitude and the waiting area was nice and full of all kinds of good stuff like donuts. Cookies Water and other soft drinks, all complementary. You guys are great Thank you. M.Ricks read more

I reserved a vehicle through true car website on Saturday and couldn't make it in to the dealer until Wednesday (I work and go to school full time past dealer hours). I was in contact multiple times with Ricardo and Eric about the car and Eric ultimately would not hold the vehicle for me even though that is required through TrueCar. Tuesday I get a text from Ricardo saying "if your still interested in the car I personally will hold it for you just come in tomorrow at 11." I show up Wednesday at 11 and their selling the car to someone else. I had a Karen moment and left the dealer. Ended up at Carmax and got myself a brand new VW Taos and a 100% better feeling and experience with my purchase. Moral of the story, don't waste a second of your time or energy at these rinky dink, never heard of dealers and go to Carmax lol. I was in and out in less than 2 hours with a really nice car and a good referral for Marc at Carmax! read more

Massey Cadillac of Orlando - Car Dealers Near Me - Orlando, Florida

I went into Massey Cadillac (a Sonic Auto Group) to buy a 2023 Cadillac XT4. I thought it being a Cadillac dealership that General Motors and the Cadillac name was trustworthy. Let me assure you that Massey Cadillac and being a Sonic Auto Group is neither trustworthy or ethical. They don't care about repeat customer relationships, they just want the sale today. "Home of the Sonic price", boils down to We're going to get you. I was completely misled with the interest rate, I had a pre-approval when I went in at 7% that I could have used on a 2023 certified preowned with 1420 miles. I was assured that morning by my salesman Dan that they got me 7% interest on the brand new model. They had complete details of an explanation of my income in the comments section on the pre-approval that I also filed with Massey Cadillac. It boiled down to I walked out with a 12.64% interest rate, so don't trust Massey Cadillac's word. I also had a pristine trade in that they appraised online at $18,000, 4 staff members kept telling me they could give me an accurate appraisal when they saw it. They had complete access to it for 1 1/2 hours and only looked at it when I brought it up. They gave me $19,000 and put it on their lot for $24,499. The staff all knew they weren't looking out for my best interest in a gross way. The GM Robert Moore couldn't careless. This deal ended up costing me an extra approximately $20,000. I should have sold my trade in to Carmax or We Buy Any Car, but I trusted a Cadillac dealership, my fault. Don't trust them on their word or ethics. Not Massey Cadillac or Sonic Auto. They could have made this right or more right when I brought it to the GM's attention within a few days of my experience. I got an advertisement from Cadillac today for all weather mats and 20" gloss black 7 spoke wheels, how about Cadillac give them both to me for the $20,000 extra they cost me? read more