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    Orlando INFINITI

    3.3 (123 reviews)
    Closed 9:00 am - 7:00 pm

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    1 month ago

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    8 months ago

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    2 years ago

    I've purchased 4 cars here now. Just had my car serviced yesterday and had a great experience. Thank you!

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    4 years ago

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    7 years ago

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    13 years ago

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    Thank you for your positive feedback! We greatly appreciate it!

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    Page 1 of 4

    Ask the Community - Orlando INFINITI

    Review Highlights - Orlando INFINITI

    I could go on and on about how easy Dwayne made my choice to be, he was awesome & Undoubtedly my best car buying experience!

    Mentioned in 3 reviews

    Read more highlights

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    Horizons West / West Orlando

    I had a bit of a rough start with "PSO" when I called for a quote on a car I saw online - I asked a…read moresales manager for some information in April and was kind of ignored, which was off-putting (as the price of a car goes up, one should expect the service and attentiveness to go up proportionally). I turned my focus elsewhere, but the selection/variety at PSO couldn't be ignored forever, so I went in person, which resulted in a much better experience. This time the SA, Eric Dent, was very patient as I pursued (and lost out on) a couple of cars. As my search became more focused and serious, Eric presented me with a great offer, and then BEAT that offer with another similar car, when I came to test drive. I'm glad I was able to reward his diligence and patience with a signed deal. I also enjoyed working with the finance manager AJ, who explained everything in a non-technical and relatable way. I also like that this is just a very serious place of business, and people dress the part - suits and ties, yes! Also notable is the lounge, and specifically the coffee maker that makes chai, dirty chai and filthy chai drinks (if that machine disappears I'm taking a star away, so don't take away that machine - jk). The other edge PSO has over the Maitland location is sheer inventory: they get so many cars, which also means so many lease-returns, compared to Maitland (but more importantly, they offered a better deal).

    They are happy to close a deal but then never follow through on things they owe you. 5 weeks and…read morehave not received my new registration. I'm tired of calling and getting promises that they don't keep.

    Orlando Chrysler Dodge Jeep Ram - 2025 Ram Big Horn 4X4

    Orlando Chrysler Dodge Jeep Ram

    (158 reviews)

    John Young, Horizons West / West Orlando

    We Always receive fantastic service, and We have also purchased our vehicles from there. It's nice…read moreto be able to trust the Service Advisors like Marty Fisher! Especially when you have specialty items, like our 2500 Promaster Van. This vehicle was not purchased there, but we were treated no differently than our purchased vehicles from there. Our family had a bad experience with Greenway, and actually paid extra milage to tow our family VAN to Orlando ChryslerDodge, Jeep, Ram‼ Estimated prices were determined first, then the schedule... All went perfectly!

    This experience with Orlando Dodge was unacceptable…read more After my vehicle was serviced, the coolant cap was left loose, which worsened over several days of normal driving and eventually led to coolant leaking and engine damage. This was not something I caused--it was the result of improper reassembly during service. I was later told the work was performed by the service manager, which makes the mistake and lack of accountability even more alarming. After months of being delayed and left without resolution, the issue was escalated to the general manager, Luke, who attempted to shift the blame onto me by stating the vehicle arrived with low coolant and that the damage was therefore my fault. That statement is false. The truck was not critically low on coolant when it was brought in, and I paid for them to run diagnostics. I had it inspected by two independent mechanics, both of whom confirmed the damage was consistent with a coolant cap left loose, not owner negligence. While the dealership offered to tow the vehicle at first, trust had already been completely lost due to their lack of responsiveness and refusal to take responsibility. I ultimately had to take my truck elsewhere to have the issue properly handled. A dealership's leadership should stand behind their work. Orlando Dodge did the opposite. I would not recommend them to anyone and I will be filing complaints everywhere, with anyone who will listen as well as filing in small claims court.

    Best Deals Auto Sales

    Best Deals Auto Sales

    (6 reviews)

    Purchased my daughter a car from here and was completely satisfied. We were searching for weeks for…read morethe specific Toyota Prius and with the experts here I knew we were @ the right place. After the sale I called Miki about a issue and not only did he have a solution, He actually shipped the part I needed to me. If you are looking for a Toyota Prius this is worth the drive. They were honest and upfront and it's hard to find people these days who still have morals. We will be back for another car in the future.

    I drove over an hour from Daytona Beach to find a Prius. Over the phone the guy I talked to for…read moreone minute suddenly had another call and hung up on me. When I got there the guy Mickey was at his desk and told me I had to wait for the other salesman to finish with his customers while he did nothing. Half an hour later the other salesman got with me and let me drive a Prius. I asked why the average MPG was only 33 mpg and was told it was because the cars sit running at the lot and it drags the mpg down. So I figured out how to reset the trip odometer to zero and the average mpg to zero and I went on a drive. I drove about 3 miles in city traffic and it came out to 32 mpg. So I went back and told Mickey the results and he scolded me, telling me I'm not allowed to drive more than one mile "for insurance reasons" and started explaining that you have to drive the car for over an hour to get 50 mpg. Didn't make sense, it all sounded like lies. I drove 2 more cars and both of them also didn't get over 34 mpg. So I left and went home. Next day I see an alert on my credit report that said they pulled my experian credit file. I never authorized them to pull my credit. I called him and asked why they did this and mickey told me they never did. He denied it over and over and said it is impossible to pull my credit without my social security number. I googled it and found out it is possible for them to pull it without my social and I told him what google said. He argued and denied it more and more. I asked if I should not believe my lying eyes because I'm looking at my credit report right now. He is a liar and when confronted with it he will gaslight you and deny the facts. I also told him that I've worked for dealers and gone on test drives at other dealers and I know that the insurance companies have no policy about only letting customers drive one mile. He continued his denials. DON'T buy from these dishonest dealers.

    Orlando INFINITI - car_dealers - Updated May 2026

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