Today I severed all business ties with a place I have been a patron at since this place opened maybe 10 years or more ago. I am always a supporter of businesses in my area and always give the benefit of the doubt and the ole try, try again, but with regard to Sun Nails, I just can't justify it anymore.
I have never publicly shamed anyone or anyplace before until today. It does not the soul good to do so, but I was so taken aback with the treatment, it was just a reaction to my disbelief.
I am referring to Sun Nails salon in the Eagle Glen area of Corona. Joe, the owner (whom I had a good rapport with for the most part was beyond unprofessional and basically called me a liar.
I have had acrylic nails put on and maintained here for several years not to mention other services. Recently, I gave my nails a break, but decided to put acrylics back on. What happened was 5 days after the nails were put on by Joe, I noticed my hair getting caught in my nails. I thought that's what happens when your nails are lifting, but I just had the brand new set put on. I didn't give much thought until I was lifting plates out of my dish washer and as I looked down I saw on the door of the dishwasher, one of my acrylic nails! The whole nail! I looked at my finger and yep the whole nail was off, but my natural nail was intact. The nail bed was smooth, no tearing of the nail which is what will usually happen when a nail has been pulled or snapped off. And as those of you who are familiar know that would hurt like... heck. Well, 2 days go by and 2 more nails come off!!! Unheard of on a brand new set that is done correctly, in my opinion. Again, the whole entire acrylic nail came off of each nail, now I have 3 nails that have lost their whole acrylic nail in less than a week of having them done. I was having a group of girls over on Saturday, this was Thurs. March 15, mind you, I just had the new set put on March 9th. The first to pop off was on Tues. I was hoping to get by till Sunday. So, Saturday rolls around, the group of girls are here and I was setting food out and what happens? Yup, another nail pops right off this time in front of witnesses. They all got a good laugh especially after I showed them the rest of the nails. We all drew the conclusion that the nail beds must not have been buffed prior to applying the acrylic which was the only thing we could think of. So, I called Joe right then and there and told him I was disappointed. He said come in I'll fix it. I said I can't today but tomorrow or Mon. (that's today so this is fresh) I said, I will not be paying for the nails to get fixed and he assured me I wouldn't. I was surprised there was no argument because that place NEVER takes responsibility for an-y-thing. So, I go in this morning at the time he told me of course, I have to wait. He finally gets to me. I sat down and he looked at my nails and the ones I brought with me! Yes, I saved the ones that popped off, so he could see that they weren't broken off like I new they'd try to say, but never in a million years did I think he would say that I pulled them off.!!! What? Are you nuts??? No one can just pull off an acrylic nail that was just put on and survive and no one would put them on just to pull them off. That would be excruciating!!! But that's what he said. I laughed because I thought maybe he was teasing me. He kept accusing me of pulling the nails off and I said you're kidding; right??? because now I can't tell if he is kidding. He said; "No!" You pulled them off! You have to pay! His tone was now very angry sounding. He said, I don't charge one nail, you pay rest!!! Oh hell no. I couldn't believe he talked that way to me. I was so taken aback by what seemed like anger towards me. No asking the circumstances. No consideration that just maybe he forgot to buff my nails before applying the acrylic, no giving me the benefit of the doubt after knowing me for so long. Now, I'm really not happy because after all these years of coming here and putting up with the sub-par service and sub-par conditions at times to be called basically a liar, I have no toleration for that.
It is always the customers fault at this place crooked nails, burns, stabs, cuts etc. no compensation or hey, I'll discount you for your inconvenience or better yet for me hurting you! No, huh uh. No customer care, consideration, loyalty whatsoever!!! I've put up with it for waaaay too long because I'm a creature of convenience. No one should ever be treated this way when spending the kind of money you spend for this service and they call it a spa? I will never step my foot or hand in there again. No pun intended. I hope you don't either for your own good. read more