I have always taken my car to Honda for service. I decided to take it to Sun Devil Auto this time and it was a great experience. The manager Barry was very helpful and polite and informative. I didn't have an appointment and, maybe I was just lucky, but they got me in right away. They were busy but they still got me in, got the service done, and I was out of there much faster and more confidently than my experiences at/with Honda over many years. And the price was much less than expected - so that was really awesome!! I had my little dog with me and she was allowed to wander (on her leash) around in the waiting area freely. Barry even got down and played with her - which she LOVED!!! Both managers took care to ensure that we were very well taken care of. I appreciated that a lot. And my car is doing great!! I will continue coming here. And I very much recommend this place to my friends also. read more

I was recommended this place by a friend. I went in needing new windshield wipers and they helped me right away and changed them free of charge! read more

This company is in the business of scamming people I went In to this auto shop due to my passenger mirror motor off the track and continuously trying to move and making a noise. The manager told me that I would need to replace my entire mirror and it would cost me $500.....$500? For a new mirror when that was not the problem. I said no and took it home to look it over , I ended up taking the mirror off placing it back on the track and putting it back on 100% fixed in under an hour. Absolutely insane. This business has lost my business forever, as well as never recommending anyone to come here in fact I will turn them away. I would have spent some money to have them do what I would have done at home if they would have given me an honest quote. BACK STORY : I had my battery replaced before this at Walmart and I went back thinking it was a glitch and the employee even told me it sounded just like the track was off the motor and it was an easy fix . So I immediately knew something was off. Absolutely terrible to try to take advantage of a customer. read more

I was extremely impressed with the service provided after a recent breakdown of my car. Originally I tried to work things out with my previous mechanic to get my car towed. After waiting for several hours at the location, I ended up calling an Uber driver to take me home for the night. I call up these guys first thing in the morning and explained my situation to them. Barry was more than helpful and ensured that they would have my car towed and looked at the same day. I only had to drop off the keys. He was very respectful and understanding of my urgency to get back on the road again. Turns out the cooling fan came lose while driving and as a result the radiator was damaged and had to be replaced. They were able to get me all back up and running the same day. Amazing! Thanks again Sun Devil Auto, its nice knowing I can rely on you again in the future if needed. read more

Wow, I'm back again with these people. I don't know if they are a huge rip off or just won't admit they don't know. Please don't go there if you have a diesel engine! They charged me $500 plus for a thermostat and then tried to tell me I needed a new particulate filter for $3600. That's odd because I found an actual diesel mechanic and the fix was $75. Car is running like a top. Can't imagine if I had listened to them and spent all that money for nothing. If a business is reputable they should just say we don't know or can't fix it. Dodged that bullet! read more

Had a dead battery that wasn't under warranty through CarMax and they weren't available to swap it out, but they recommended Sun Devil Auto for a quick replacement. Matthew told me the repair guys stop at 5, and from where I was I wouldn't get there until 4:50 so I asked if I could make an appointment for tomorrow first thing. He told me "Naw come on in we'll get it swapped out for you. Don't want to risk you getting stranded out there." Just as I suspected I pulled in 10 minutes before the repair guys stop, but he took my keys, took down my info, and was out of there in under 30 minutes! And their batteries have a 5 year warranty! Thank you Matthew for getting me in at the last minute and taking care of me! Your location has my business from now on. read more

Jason was very helpful & kind. Went above and beyond with any questions & concerns I had right before closing time . Didn't rush to get the job done . Highly recommend! Tech was very nice as well. read more

They wanted to charge me nearly $1,000 to replace my 2 front brakes not including the brake fluid change and they want to talk about how they wasted 2 hours on my car for nothing. I had one ear bud in so next time talk your shit when your customers aren't in the building and secondly don't try to take advantage of the situation and you wouldn't have your time wasted. read more

My question is if there was in fact a leak. Why have the coolant level not gone down in 2-3 months of driving? Especially in the hot Phoenix summer with the a/c blowing almost constantly. There is no other indications such as pooling of fluid on the driveway, smell of antifreeze, overheating, etc. read more

I was hesitant to bring my car to a new mechanic, but they gave me such peace of mind and took great car of my car. They're super responsive, transparent and affordable. Best car docs I've been to! Definitely recommend! read more

Brought my car in today to have the brakes and shocks checked. I was in a bad position, they could have told me either was needing replacement or repair, but they didn't. They advised that I had "weak" Shocks. Not a safety hazard, just irritating how they react while driving. Picked up my car, and no charge for the honest evaluation. I won't go anywhere else now for auto repair! read more

After to talking to BARRY on the phone about my brakes he said they were open at 7am and to bring my car in, did business with them once before, the next day when I got there he told me in a very rude and unwarming voice that he would not have any mechanics there until 8:30am. I asked to him why didn't you tell me that on the phone, his reply was well that's the way it is, I told him he wasted a lot of time for me as I work, he looked at me with another careless look and said well I don't have anyone here to work on your car, we don't have mechanics til 8:30am. I will never go to Sun devil for anything, I felt alone and no customer service or empathy. Someone needs to tell BARRY if you don't like your job get a new one, and if you can't give it 100% then find a job you can. He just wanted to get me in there for business with no regards to me, it was obvious when I got there, but he should have the courtesy to take the little bit of customer service for me to stay. There is nothing worse. I was nothing to him. Of course I left but before I did, I mentioned to BARRY I will write a review on my experience, and believe me I have only written one review in my life before this, my time is worth more but this needed to be said. Thx BARRY, but no thx I have told anyone who listens not to go to Sun Devil ever again. read more

DO NOT TAKE YOUR CAR HERE! spent 1,300 on repairs and they broke the glass in my daughters car and also broke the plug under the dash so it couldn't be inspected! Of course the manager Barry got incredibly defensive and denied any of it! Their customer service person is a complete joke as well!!!! Said they fixed the plug under the dash "as a courtesy to the customer" and it the plug still isn't fixed! Wouldn't pass emissions again because of this part being broken So they obviously didn't fix it! read more

I've been into this Sun Devil location for a handful of issues the last 6 months and have been very pleased with the service every time. I really like their quick turnaround, being able to fix the day I call. Friendly staff and always the best price when I've quoted other spots. But now I do not plan on needing to call any other places- they are my go to shop! read more

Honestly I dislike going to the mechanic more than anything else in the world, I have these guys a try and feel like they have a moderate thing going on. It's not bad but not great, just think they could work on the customer service piece, still don't understand why mechanics have such a hard time calling people back ? Anyway they have moderate pricing and I feel like they are trust worthy. read more

Anthony and the guys are great. They seem honest and open. I'm the kind of guy who doesn't like to let other people touch my car, but they talked me through everything and made me feel at ease. read more

I went in this morning with a drop off appointment because something was wrong with my car. From the moment I walked in Barry and Jessica were so nice!!! They were super helpful and when they found out what was wrong Jessica explained everything and they did not try to charge me for anything extra etc . I was out of there before 10 am and my car is driving and sounding great again. Thank you so much you have definitely gained another customer and I will be telling my family and friends about you all! read more

this place is hilarious. They're also very reckless and its easy to tell they lie. Let me make sure you all know this, their "good' rating is created by people that work there. This PLACE IS A SCAM. so I did my due service for the public and examined this place since I live so close. Oh ya, I use to be a car mechanic : ). so I told them that my car air conditioner system doesn't work, told them that I had an issue with getting cold air, this one dude tried to think he's a great helper to society and told me" those gauge in the stores don't work". I almost teared up and laughed, so I continued the discussion and that dude totally bought it, and showed me how only a 6000 machine will actually give you the "real pressures" on an ac high/low pressure. so I let them evaluate my car and he told me he would be willing to be so nice to give me the great price of 1400 to change the compressor. at one point, I almost slipped up and told them that if there's a small difference between high and low that's how you would know the compressor is bad, but I caught myself and continued to act like I don't know anything. wow, nice. ....here's what the real problem was with my car... dirty air cabin filter , 18 dollars at pep boys or auto zone. If you think about going to these guys be aware they might do damage to your car to tell you that you have this or that problem. Its ALL A SCAM. they pray on the unknowing, and if you go there, and you don't know enough about cars, they will charge 1000. pick up a book, get on youtube, read about what's wrong with your car, and learn how to fix it yourself, so you don't get prayed on by mosquitos. Update on 4/6/19 in regards to the comments underneath my review: Let me make sure people understand that this "A.A" person is defending a corrupt business. A.A., just because you respond to defend sun devil, and tell your side, doesn't mean thats what actually happened. What your stating, and what really happened on that day, is not true. Think about it....what do I gain by lying? what profit do I make by lying about this company? only reason I am doing this is because I don't want people to be prayed on and victimized by companies like this. A legitimate company doesn't continuously quote that they have been in business for 40 years. BTW, this is a franchisee, meaning that the owner of this shop doesnt own the company, but purchased it and "rents" out the company's name. She did not create the company. Fact 1- employee states that my compressor was bad without checking air cabin filter nor making sure compressor fan was working or leaks in line. Fact 2- my compressor was optimal and cold air coming out of passenger seat - this is a Freon issue/ cabin filter issue usually. Fact3- technician drained all of my oil and Freon from my car WHICH I OWN , never returned it. Fact 4- employee stated that all the Freon has to be removed before pressure can be checked. Any mechanic knows that's not true. Your business is a scam and I hope I have exposed you guys enough. If I find out that my air compressor is not optimal anymore you will have a lawsuit coming. Let me make sure you know no one gave me the 120 and 80 number. By the way, compressors cost 450 dollar, how do you guys charge 1400? read more

They were super friendly and very supportive. They worked with me on price. I had already shopped around and knew approximately what cost would be and they beat all the other quotes! Also, their shop looks small but actually turned out to be really huge. - They know what they are doing there. EL read more

As a visiting snow bird I noticed it was time to get my oil and filter changed. I checked some places out on Yelp and decided to give Sun Devil Auto a call because it was close to where I was staying. I called yesterday and they made an appointment for the next day at 1100 hours. I asked if they kept to their schedule and they assured me they did. I got there a little early and they got to my car right away. I am sure it took less than the 45 minutes they said it would, however I didn't check my phone to confirm that. They also rotated my tires and informed me of some things I wasn't aware of due to my cars mileage. I declined that but will do some research on scheduled maintenance. So all in all I would say "GREAT"! read more

Sun Devil Auto did a pretty good job on my complete fuel systems cleanup on my BMW. I feel a lot smoother drive without some sudden jolts in the first few miles. You can get some simple things done where you don't need to go to a BMW specialist for much cheaper. read more

I just moved to Scottsdale from LA. I brought my wife's Honda Accord into Sun Devil Auto to get her oil changed. The staff was helpful and friendly and they did great work. I was surprised that I needed to schedule an appointment a week or more in advance and had to wait about an hour in the waiting room. I was able to get some work done, so it's all good! read more

Customer Beware: Do your research on the costs of parts. SunDevil Auto identified that there was an issue with the turbo return coolant pipe. They mentioned the car got so hot that the hose melted. Rather than replacing the hose only, they replaced both parts for $476.80. I later come to find out that the part costs under $100 And was not in need of replacement. I requested before and after photos. They mentioned they had forgotten to take them but gave me the part back. They did not give me the hose back because it was so badly damaged they had to dispose of it. I was charged $4.68 to dispose of the new parts. The hose went onto the recycle bin and I paid $4.64 for a price of my own car. I had a similar issue a couple of months back. A "full diagnostic" was performed at that time. Understanding that things happen over a period of time but it turns out that a "full diagnostic" does not look at all aspects of the mechanism, just the assumed problem area. Each visit to this place costs a minimum of $500. I would not recommend going here. read more

Update following the response from the Sun Devil Auto Representative: The appointment was definitely not for a different location. The manager apologized to me and said he would try his best to fix this technical issue. It was commendable but I still ended up getting fucked over. Also, there's no possible way you could know it was for the incorrect location because I'm using a fake name. The fact that you attempted to lie straight to my face is despicable and another reason I won't endorse your sub par business. Rating changed to one star from two stars. read more

I'm new to the area and found Anthony and Sun Devil Auto. He fixed me right up! I was short on time and he fit me in. Very courteous and knowledgeable, good prices. I found my mechanic!! read more

This is my favorite shop to go when it comes to any car maintenance or repair. I believe that they are honest with their prices and never take advantage of me. I always shop around and they are the cheapest and quality service. I've been coming here since my move last year. Just got my oil change, Anthony is an awesome guy and always try to accommodate me. Very thankful to find them. read more

I left my car for an ac inspection and I came back to my battery out and my car not even turning on and I was supposedly to leave it for a day and they called me saying I had to leave it there and once again next day come and again leave my car . Finally called and asked I'll come get my car and they wanted me to pay 150 for them "checking my ac " but they genuinely just made a mess. read more

I have taken my vehicles to Sun Devil since I had a drivers license. This particular location has serviced two of my high milage trucks for over 5 years. I drive 60k miles per year, and rely on my vehicle for my job. Barry understands my needs as customer and his technician's work has always been above satisfactory and completed in a timely manner. At times my budget does allow for everything their technicians find. Barry works with me to keep my truck safe to go down the road so I can make money to take care of the minor issues later. I need to have faith my trucks will make it doing regular 2000 mile trips and after having my maintenance and repair done I can focus on the drive and not the guages. read more

I have had the best experiences with Sun Devil Auto. Matt and Barry are always happy and extremely helpful! The mechanics are very thorough with their work and treat my car great. I will only use Sun Devil! read more

My cars check engine light came on and with frustration I went to Sun Devil Auto. However, Dustin and his team were more than friendly and provided great service. They even took pictures and emailed me a service list. I had to go to my dealership for warranty, but I asked them if they gave me fair prices. He took one look and said that they were being extremely reasonable. Not only did they do a great job, they were fair and honest people. read more

If you're having ANY issues with your car I highly suggest Sun Devil Auto. I was initially trying to get my windshield replaced with a different company in the valley but they would not return my phone calls or give me the time of day. But Heather took such good care of me and got me a mobile appointment set up for two days later. She was probably one of the nicest people I have ever spoken to. Frank, the mobile guy, was also super nice. He made sure I had everything I needed and even gave me a coupon for a free oil change. These people treated me like family and I couldn't have been happier! Thank you so much Sun Devil Auto!!! read more

Wonderful service! Dustin was incredibly honest and helpful. I was a walk-in and just needed an oil change. He kept me updated on different things that were found and was always honest. Never felt pressured into anything and was in and out very quickly. Thank you! read more

This place called back and said I needed some work done while I had my vehicle in, they told me it may need another part aswell but never discussed price and just went ahead and installed it, charged an extra 400$ and it didn't even come close to helping the problem my vehicle had I will never be returning. read more

Asked for brake inspection and estimate to fix. Was told I needed front pads and rear rotors. $444.45. Before scheduling, I confirmed the quote included the labor for the front pads as I could not see it. The reply "Sir that quote was for the rear brakes only. My partner must have left the front brakes off." They inspect my brakes and tell me to fix them and then forget to include the front in my quote? What else are they going to forget? Nothing. I'm not going back. read more

Wow. And I mean wow. Have had previous work done there that was later told was unnecessary. A simple oil change turned into 1200.00 worth of work. Just got new tires and they said to come in for alignment. Four hours later they called and said they could not align my car because all 4 ball joints were broken. And it would cost 980 .00 with the discount. Holy moly. Well , I got a second opinion. Discount tires told me to go to first class auto and ask. Just got out of there. They aligned my car. They told me nothing was wrong with my Ball joints. 65.00 out the door. Sun Devil Auto is a rip off. Liars. Thieves. Do not ever go there. Never. I am reporting them to the better business bureau. . read more

Shop is unprofessional as they come. Firstly, they start with the usual mechanic upsell which I can understand they need to make their money but they were being so pushy about it ended up coming across as annoying. Secondly they took 4 hours for an oil change because they decided to take another vehicle right before my pre booked appointment. Lastly on a tire rotation they stripped the lugnuts on one of my wheels and were unable to rotate. I could appreciate some honesty from them but they put the blame on me when I know they were all intact because the last time they were touched was when I just got them put on at discount tire and they were brand new lugnuts. read more

All I have to say is DISHONEST! Females be aware if you know nothing about cars, parts, service go somewhere else. They will try to take advantage of you! Glad I went with my gut instinct and got my car out of there after 10min. They will try to recommend things that you vehicle does NOT need and quote you at prices 3 different times every time but moving up the price $20 each time. They can't even keep track of their own lies. Do your research ladies on your vehicle as far what type of maintenance your car make and model needs ie. every 30,000 miles. read more

I desperately needed air in a tire. The line at Discount Tire was 8 deep so I went to Circle K. Their air pressure machine was out of order. I spotted a Sun Devil Auto across the street. I drove across and with tire gauge in hand asked a gentleman if they had an air pressure machine. He told me to pull around the side. I got out to do it myself buy Freddie did it for me and then gave me a cap as mine was missing! I offered to pay and he smiled and said "no". Great customer service! read more

An A/C that doesn't blow out cool air is a nightmare in AZ. I pulled up into the shop bc I saw on yelp they do free air conditioner inspections. They were extremely busy but made some time to squeeze me in. They diagnosed the problem within five minutes and had me up and out of there in under an hour. I'd highly recommend this place to anyone looking for a new auto shop in the area! read more

Decided to write a review after today, after going to these guys for a year. These guys run a busy shop, and you might not get service with a smile at peak times or at the end of the day (I can relate), and I've heard them yelling at each other at times, but when it comes to customers, they're honest and professional. From other reviews, it looks like they even take the time to respond and admit mistakes. So today, I called up about getting a headlamp bulb replaced that was under warranty. I lost the receipt, but Barry was able to look it up after about a minute. Barry was about to just give me a free bulb because of my continued business ("since you've already spent so much money here") when he found the record of the service anyway. I asked to get my other headlight resurfaced since I was there. They resurfaced both (really just touching up the other), and charged exactly $0.00 on that other headlamp. Yep, free replacement bulb. No charge for hourly labor. And they shuttled me home while I waited on the work to get done. I mean, perks like this aren't set in stone, except maybe the shuttle, and I'm not going to expect this every time, but hey, it was a good thing. Headlights look plenty clear to me, and though Anthony did recommend I consider replacing them both, he didn't press the issue when I said I had to think about it. read more