Ike has been very thorough and patient with my wife and me. We have both our vehicles serviced at the shop on Cave Creek. Always feel like we are the most valued, and the way Ike treats us with kindness and respect is very refreshing compared to most past auto repair experiences. The price is always a deal, or there's a coupon , and now they have a rewards program! Thanks Ike for all the little things you do to make the experience exceptional! read more

Responded to a flyer I got in the mail and liked the fact that they are family owned and have been around for many years! I love my mechanic but for simple things he's very far away. I got a great deal on my oil change for $25! Ike didn't try to upsell me to higher cost oil change, he let me know based on my mileage and the type of car I drive that I only needed the synthetic blend. I also got my AC recharged and what a difference it made! Ike was very friendly and text me as soon as my car was done. I will definitely use them again and highly recommend them as well. read more

Went in for an oil change today. Fair pricing and timely service. Didn't try to upsell me on anything. Just gave me an inspection report with suggested repairs in order of importance. Some repair places make you feel like they are trying to squeeze all the money they can out of you. I left not feeling that way at all and would definitely return for the repairs. Oh and the bathroom was spotless and smelled nice! Thanks again! read more

Joe's Auto - Inspection report - Auto Repair Near Me - Phoenix, Arizona

Poor repair jobs and not complete. Fixed one of the problems but had to go back numerous times to get all ac components fixed. They should have told me all of the ac needed to be fixed. Since i had to go to different location to continue the repairs all of their technicians at this location have been replaced. This took me months to get my ac working properly and had to get a rental car this last time because it took 2 weeks to fix properly. They should reimburse me back for all the time i had to rent a car because some of it was done by a bad technician. End read more

Great oil change service. Thanks to Dean and the Joe's Auto mechanic crew Great auto repair service Great customer service read more

Joe's Auto - Oil Change Service Done - Auto Repair Near Me - Phoenix, Arizona

I've gone there a few times since moving to AZ and they used to send lots of coupon deals. But the service and quality of work has quickly declined with management and staffing changes. And I am pretty sure last time I was there I ordered and was charged for a tire rotation that did not actually happen. I have paint on my wheels from a previous incident so it was pretty obvious once I got home and realized my tires weren't actually rotated. Their oil changes are NOT quick either even with an early appointment and lack of other cars in the shop. read more

Brake Job- Dodge Dakota March 2022 4 Rotors+pads/ABS Control module 1 week. Rotors and pads replaced. ABS Control module no. I advised the Service Writer the ABS Control module would need to be replaced. After a week, I cashed out & took my truck back. Felt like getting a hostage back. My most common sense suggestion? Look @ the cars in the bays and parked. A 1972 Firebird Formula, a 1968 Cougar, maybe 2 other cars. They have no projects or work. read more

I am not one to complain and this will be the first negative review I've ever written on Yelp. I purchased an oil change on Groupon for Joe's. Just making an appointment was difficult - the first few times I called they either put me on hold for an inordinate amount of time or only had appointments more than a week out at odd times. The third time I called I was able to get an appointment that worked. My wife brought our car in at the agreed-upon time, but when they saw she was holding a printed-out Groupon, she was told they were "too busy" to do the oil change today, but they would call her back to reschedule at her convenience. They never called back. When I finally called back, I was told to "have her bring it in around 11 and we should be able to get her done." Having no confidence that the car would actually get done, I declined to bring the car in at all and have requested a refund through Groupon. I understand what merchants go through when they issue Groupons, however, I am genuinely looking for a decent mechanic close to my home that was reliable and trustworthy. I would've happily continued to give them my business after the Groupons if they were any good. I'd rather pay more to a business that's professional and respects its customer's time. read more

Joes Auto Repaired my Car..1200.00 ONLY to have it brake down 3 Weeks Later .They Seemingly Overlooked Something. I chose NOT to have them Repair it Again..What's Worse was picking up my car..Simply Asking for the "Block Test" to show the next repair Shop....I got Yelled at...a young man Yelled at Me Stating He couldn't Give me the Block test...this is Your Business ..how I'm I too know anything about a test? Wasted 1200.00 dollars...I know they lost some good people too...Horrible read more

They use the cheapest parts they can find that are garbage. Most of the time seems to be that rebuilt junk from autozone. Took 4 days to change a belt. The Warranty is useless from them because they put in parts that are bad or the wrong part to start with so have to bring the vehicle back numerous times each time takes 4 to five days and bad parts still and then they say they've exchanged enough under warranty it's no longer going to be taken care of avoid new managers every month or so. If I could give negative stars on this place I would give it negative 5 ! It's now known in the area as Joe's garbage garage. read more

Joe's Auto got my vehicle in quickly and completed the job while I waited. They were friendly, knowledgeable, courteous, and professional. Thank you Armando for a job well done! read more

Dean at Joes Auto was great. I had my 2005 Mazda 3 fixed. They were having a lot of trouble figuring out why the car was bottoming out on the left side. He Was meticulous and would not stop until the problem was solved. I respect the tenacity to get the job done and do it right. Thanks Dean. This car was hard to fix but I'm glad you brought in a whole crew to get it done. read more

Joe's Auto - Auto Repair Near Me - Phoenix, Arizona

So glad i came here! I had been to a different Joes Auto location and I'm happy there was another one close to my new apartment. My drivers side rear window wouldn't roll up a few months ago and took it to the dealership. This time it was my passenger rear window and I decided to bring it here. It happened to be the window regulator (which was the same as last time) and seemed to be a couple hundred dollars cheaper. Chris at the front desk was very professional and helpful. I was able to drop it off and wait while it got worked on. There's a nice waiting area, nothing special but about 6 chairs, a water dispenser, and TV that you can either watch the news or the guy at the front desk can put on Netflix. Pretty sure I'll be coming here from now on to get anything fixed or just a basic oil change. Check em out! read more

Always nothing but trouble they use cheap parts and when they out in bad parts and have to change it many times they then say that the part will not be replaced again don't use them read more

Joe's Auto Repair is veteran owned, honest, reliable, and has fair, competitive prices. My Xterra has been their customer since 2019 ... 180,000 miles and in great shape. Thanks to Jacob and the mechanics at 13229 N. Cave Creek Rd. in North Phoenix!!! I'm a grateful customer for life! read more

Honest people. They showed me exactly what is wrong by walking me out to the car and showing me the parts that are broken and where the leaks are. Nothing was said where I had to "take their word" for it. Prices are still pretty steep but these are honest mechanics. read more

Came in for an oil change and they put the wrong filter in which I found out after i had repairs done at the dealership. Otherwise customer service was friendly. read more

Joe's Auto - Came in without an appt for an oil change and they squeezed me in and had it done quickly. I will be coming back. Friendly & helpful staff. - Auto Repair Near Me - Phoenix, Arizona

I've been coming here for a few years mostly just last minute needs like oil changes or brake fluid lights but this going to be my only spot from now on! Josh and Armando are outstanding men and workers and really made sure me and car were taken care of. They don't try to upsell you on things you don't need, they genuinely care about your car and you and you can tell by the level of service they provide. Everything is always timely, and communication is never a problem. They call and let you know what's happening with your car and give you a realistic timeline to when it will be done. Joe's earned a forever customer as long as Josh and Armando are there! read more

Really bad experience with their Groupon oill deal. Oil changes are not a priority because they are more of a repair shop, so I was told at this location. So why the heck do you advertise oil change on Groupon!? I went in with an appointment and I was told that I would wait almost 2 hours! They did the same to my husband at a different location. Don't buy the oil change Groupon! It ends up being the same price as Jiffy Lube since they charge $9 extra that Groupon "does not cover" read more

Yelp Joe's Auto on Cave Creek basic oil change on X5 BMW Diesel. I contacted this shop on Tuesday 4/30/2109 for an oil change scheduled 5/2/2019. I spoke with Andrew who informed me that regular service manager no longer worked there, I did this because as a women who typical don't work on cars I don't tend to trust mechanics since my experience has not been good ones. That should have been a clue. I asked Andrew if he knew about diesel fluid and if I could bring it to him, he said they worked on BMWs and Diesels which was just a lie. Fast forward to Thursday,  I get to the shop where the new manager decides he will tell me how to read legal paperwork.  He wanted me to sign it without reading it NOPE!  I sitting in the waiting area for half an hour listening to a YouTube video over the speaker system because the manager left the video on the computer by mistake while he tried to figure it out how to put in the diesel fluid instead of asking me. Remember this is the individual  who said he knew about diesels and urea. After confronting him on the Video and whether he was competent to work on my vehicle he gets on the phone to call and try to locate an oil filter (remember I scheduled and appointment to have the oil changed and diesel fluid added). Nothing fancy was to occur he had two days to make sure the oil and filter were available since I came in personally to give him the diesel fluid.   Andrew decided to be a jerk and tell me he would give me an unsafe vehicle back that he had touched because I seemed unhappy with his rude and incompetent attitude and behavior, he was told that he would finish what he started since he had already cost me an hour of my time and scheduled appointments. Why am I writing because not only should consumers know who and what they are dealing with but why services are not being used. Andrew should not be given access to anyone's vehicle and Joe's Auto on Cave Creek may not be the place to take your vehicle if you are expecting forward thinker. It 10:32 a.m. and I've been sitting in this shop since 8:30 a.m. waiting for a basic oil changeand poor treatment. Use at your own risk and I am not kidding. Will stop at the dealership to make sure that the work is up to par and a shame that I feel like the individual I'm dealing with is not trustworthy. Dahlia read more

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I came here for a synthetic oil change and I purchased a voucher for this on Groupon. The customer service here is great, they were very kind and helpful. I must admit they did my oil change very quickly, I was in and out of there within an hour if not less. The only thing I was not very fond of was the fact that when they were suggesting additional maintenance work for my car all of that information was also being heard by the other two customers there. ( see I was sitting down and the gentleman was at the counter) rather than advising me to come, the gentleman just started talking about additional maintenance. Personally, I believe there should be some confidentiality, I know I would appreciate it. Other than that it was a good experience. read more

I mean, when it comes to spending big money (especially on car repairs) it's hard to say "I'm so glad I just dropped a thousand dollars on a repair I didn't see coming"....but the service and efficiency of Joes make it a lot easier to say "yes l, do it". I called at 11am about my car idling due to overheating. I dropped off my car around 11:30. By 12:30pm they had found the issue. By 3:00 I had my car back good as new. There was no upselling, no beating around the bush. They were direct, concise, accurate, timely, friendly. PLUS THEY ARE VETERAN OWNED AND OPERATED which is a huge bonus for me. My family will be bringing our cars here for now on, regardless of where we live. It's worth the drive. read more

Used a groupon to get an oil change and they were very quick and nice about it. The guy working the front named "Chris" was super nice and he helped make the wait as painless as possible and put cartoons on the TV for my 2 year old son. And instead of telling me that I need to get stuff fixed to spend more money they just wrote down a list of suggestions that the recommended I do/fix. Super nice and friendly people! read more

I previously reviewed this shop and gave it raving reviews because I've used it for years. Unfortunately, management has changed and technicians have changed. My latest experience began just before I left on a trip. My air conditioner went out in my Mazda and I wanted to get it checked. They said they would have to order the parts so I said I would bring it back after my trip. They called later that day and said I could bring it in if I could leave it overnight. I did that and when I picked it up I discovered they changed all my fluids (not what I asked for) and had to order the A/C part so I still had to bring it back after my trip. When I came back from my trip I took it back to get the A/C fixed only to find out they still hadn't ordered the part and when they finally completed the repair I now have a terrible squeal in the car which they said was air in the power steering fluid that they couldn't get out. All I had requested was to get my A/C fixed. I now have to take it to another shop to get the car checked out and to see if they can get rid of the squeal. I can no longer recommend this shop. read more

Bought a Groupon for an oil change based on yelp reviews. Made an appointment like the guidelines said. First call was nice. Appointment was for the next day, so wait time was not bad and they were flexible with my availability. When I arrived they were upfront w any extra charges and let me know what to expect. I appreciated their communication, transparency, ease of scheduling and their price for a full synthetic are very fair! read more

I'd give 10 stars if possible!! This shop saved me from putting what would've been thousands into my car and taken weeks in a DAY and for a fraction of the cost. The store manager Carlos is a super patient and understanding person and will always put what's best for you and your vehicle FIRST which I can't express enough how grateful I am for. For any issues with this vehicle or my next I will be going to this location and Carlos specifically!! read more

Josh and staff do a great job. They got me in right away on 2 separate occasions. Good prices. Trustworthy.

I've been going to Joe's for over a decade now and I took my SUV in recently for a simple AC service and they broke my driver side window, destroyed my window tint and busted my door panels trying to fix the huge mistake they had made. Then when I complained the district manager had no empathy and said I was not welcomed back. Well, don't worry about it, not only will I never return but I will be spreading the word to absolutely everyone about how DESPICABLE the district manager had treated me in a completely unprofessional way. If I could hand out negative star ratings I would. I've called the customer support line twice and left messages and no one has returned my calls read more

Had an emergency where my rear window would not go back up...Chris said bring it in...on a Saturday no less and they got it back up right away for very cheap so we could be on our way to a family Christmas party. Thanks Chris and staff at Joe's Auto! read more

When I called to make the appointment for a simple oil change, they said it would take an hour, so I said I'd wait for it. Got there, and they said two hours. Ended up having to get an Uber back home. Told them to call me when it was ready. Two hours passed, and no call, so I called them. They said they were JUST STARTING ON IT. Said it would be about an hour. I asked them to call me when it was actually done. One and a half hours later, still no call, so I called, and they said it was ready. THIS WAS JUST FOR AN OIL CHANGE! Total of 3 1/2 hours. Why ask me to make an appointment, when they didn't even start on it until TWO HOURS later?? Glad I didn't have any other plans! Definitely won't be going back! read more

First and only mechanic I've gone to since moving to Phoenix. Great family run joint, with a great staff! Honestly is a top priority and the new manager Josh was very helpful. read more

I have been going on 8 years taking my ford SUV to my Prius Toyota 2008 from oil to belts to small repairs never had another problem arise to try an take me for more money. There straight shooters and always reassured me that the auto quote is and won't change unless they get an approval first. I have been very leery of dealerships because they take advantage of people who are not car savvy. I like that I feel comfortable in feeling I'm leaving my car in good hands too. The most important of all is there honesty integrity they hold by there word. There very few garages left like Joe's auto service left. I'm a 59 years young women with 17 cars in my lifetime. Thank you Joe for your service to us!! read more

Best mechanics EVER. So nice and explained everything to me. Even using the coupon, Dennis explained what he was going to do and I could stay and wait or get a ride home. I stayed and it took only one hour to drain transmission fluid and another fluid which I can't remember. (senior moment) The dealership wanted to charge outrageous amount for this service, and Joe's was 1/3 the cost. They are my auto shop for life. read more

It is hard to find a good trustworthy shop. This definitely is. I was traveling through and had some issues with my car, Chris, the manager, he was super nice, and super helpful. He showed me what was wrong, gave honest recommendations of what was needed and what could wait, and referred me to a place he trusted when there was something that his shop didn't specialize in. (That place was great too.) 100% recommend this shop. Honest mechanics that will keep you safe on the road. read more

I've gone to Joe's 3 times in the last year and a half for different stuff and have always gotten excellent and friendly customer service. They talk to me about what they're doing and mail me discount coupons after the job is done. Good crew. Update: sorry guys, but I have to knock 2 stars off. I bought a used car and brought it here for an inspection. For $50 I was told they do a "pretty complete" inspection so I let them at it. I got it back with a pretty good bill of health. But: I had asked them to look at the heater which I knew wasn't working and when I came to pick it up I had to ask about it, the guys kind of gave each other a look like "oh we forgot" and I was told they would have to look further into it to know what was wrong. Not too bad, except a few other things they missed: I knew the tires were getting bald. The front left tire was low, and a week later went flat. Had it towed to a tire place and was told the tires were 7 years old and all had to be replaced. Apparently they didn't look at the tires. There was a backup bulb out they didn't mention. All the wiper blades needed to be replaced; the rear one had no blade left at all; no mention by Joe's. Didn't catch that the antenna was missing. The worst, and had it not been for this I might not have updated my review: when the tire guys replaced the tires they said the lower ball joints were worn out and had to be replaced otherwise it was going to cause premature tire wear; quoted $600. I doubted this, so I took it to another place. They told me the whole front end was worn badly and it was dangerous and needed to be replaced; quoted $1300. Suspicious still I took it to Network Alignment and they said just lower and upper ball joints were bad; quoted $900. Either way, Joe's missed it completely and I am disappointed. I wasn't told what the inspection entailed and I wasn't given a printout afterward showing the status of components. Service was still friendly but looking for another auto mechanic now. read more

Had to get my brakes & oil done. Got excellent service from Daniel & Paul. Free transportation to and from their store and the price was pretty darn good! Will be returning back for future auto service! read more

Purchased a combination deal online that got me three oil changes ( and a bunch of other stuff) for $30 so I finally found time to take the work truck in for an oil change. I called in advace so when I got there it was pretty much an in-n-out ordeal. They did a quick check of the rest of the truck and off I went. I did see somem oil under the truck in the garage but im truly not sure of it was already there or not so ill give them the benefit of doubt on this one..... read more

I used Joe's Auto today and I was thinking that it would be more than I could afford! They not only fixed my brakes and did an oil change, but also checked every system in my car! They found out why my dome light would not turn off and corrected it, but what impressed me the most is, they drove me home, called me before any work was done, with an estimate of cost, stayed within my budget, and they picked me up at my house and brought me back to the shop. They were very friendly, knowledgeable, and honest! My bill came in under the estimate!! I will be using them for all my repairs from now on! I recommend the for any type of repair or car. They also honor all Military with a 10% discount on parts and labor, i know because I am and I got 22$ taken off my bill ! Diana Golden read more

I'm contacting the police, filing a report and pursuing legal counsel. We took our vehicle in for a $600+ brake job and noted body damage that was not present when we left our vehicle there (late Saturday evening my fiancé picked up the vehicle and parked it in our garage for the night--I saw the damage in the morning). The vehicle inspection sheet does not indicate any damage when we left our vehicle yet their response is, "it couldn't have happened here." I'm talking identical pinch marks on both sides of the hood/top quarter panels. It looks like someone tried to pry the pinch back in place to cover up the damage. I'm absolutely furious and I plan to get this matter taken care of. If I were you I'd beware. We are not very happy about this experience at all. read more

I just had a full suspension job done on a 04 Dodge Stratus of 200k miles and as soon as I drove my car it handled like a new car again. Althouggh the price was not cheap it was worth it Joe, Lars and Stephen are the best and I will come back.. read more