These guys are great. They were the first shop I dealt with when I moved to Phoenix and Chris has been awesome to me ever since I met him. The guys are all nice, but they are also straightforward. The pricing may seem a little high, but they are very efficient and up front with pricing. No one wants to hear that a repair is going to cost a grand, but at least Joe's doesn't jerk you around with it. The two negative reviews I've seen on here are from (wouldn't ya guess it) BMW owners. Those types of cars are supposed to be taken to either an import specialist or the dealership. While I'm confident these guys have worked on such cars at some point, I'd bet it's far from the norm. When you cut corners on avoiding the pricetag from the dealer, you just simply have to wait a little extra time for a normal mechanic to fix your problem. If the job is that easy and quick, the negative reviewers would've done it themselves. Final note, I think it's hilarious that the two time "time crunch" individuals somehow made time to sit down at a computer and write 2 essays. Bottom line here is, these guys are good mechanics who will treat you with respect, so long as you treat them with the same. -Rob EDIT: Looks like at least one of the BMW complainers took down their post read more

This was definitely one of the best experiences I've had at an auto shop. Like most people, I'm always hesitant bringing my car in anywhere because I never know if I'll actually need the things they are trying to sell me. I brought my car in to the Cave Creek location for an oil change and I felt comfortable and safe the whole time. Andy was very personable and you can tell he takes a lot of pride in providing quality service to every customer. When checking me in he asked what kind of oil I wanted instead of insisting I needed the most expensive kind like most places. I also asked him why my car might be shaking a bit when I brake and he said he would take a look to see if anything was wrong. To my surprise he came back and said everything looked great and he didn't think it was anything to worry about. I really appreciated this because it makes me feel like I can trust them to be transparent and honest about things that actually do need to be done and not leave me feeling like I I'm being tricked into spending money. I definitely plan to continue using their services in the future. Highly recommend! read more

Thank you Joe's Auto on Cave Creek Rd Phoenix AZ I have been coming to your shop since July 2015, your shop has earned my business by your honest advise , fair prices, and excellent workmanship. Your shop has NEVER tried to up sell me in any way. I am a female that is mechanically intelligent to a degree. I already knew what work my car needed, but your people did not know that about me. When you recommend work that needed to be done, your mechanic's have been on point. I already had a long list of things I needed to have serviced, because I plan on keeping my car another 5 years. I will always give high recommendations to Joe's Auto and continue to bring my car there for any and all of its needs. Thank you to the management staff Lars and Scott for the trust that you have built with me and for treating me well and taking care of me. And many thanks to your mechanic Keith for the Exceptional work he has done and for the peace of mind knowing the job is done right on my 2008 Nissan Sentra. Many thanks Teri Maine read more

I highly recommend Joe's Auto on Cave Creek Rd for the high quality of customer service. I am a new customer but was made to feel as if I was a valued returning customer. I made an appointment and had move it due to an extended work day - they were so nice over the phone although I called only about 10 minutes before my appointment. Then I was late to my new appointment but when I got there they apologized to me because they had just taken another customer when it appeared I was not coming (I was 30 minutes late because I wrote the time down wrong). They graciously made an appointment for me later the same day (now actually). When I walked in I was greeted warmly, got checked in quickly and they are now working on my car. I witnessed the interaction between staff and several other customers and it is always excellent. The shop is clean and well organized. The staff is knowledgeable and friendly. They are a full service repair shop and I highly recommend you check them out. read more

I've taken my car here about 4-5 times and I'm very satisfied with their service and quality of work. Firstly, my old (but cherished) jeep needed its engine rebuilt (hey its 12 years old, it was due and I'd had 4 rip-off mechanics do cheap fixes before bringing it to Joe's.) They gave me a very fair price, communicated effectively about the issues, and came in below the quote I was originally offered! I had other issues pop up close after picking up my Jeep and they looked over my car and addressed each of those for free! Even when it didn't apply to any of the work they did. They have fantastic customer service (I primarily work with Shawn) and a 'straight shooter, no sales pitch' attitude that you can trust. They have performed the below work for me, and will now be servicing my Infiniti too. Great, honest, mechanics - definitely go here! -double blown head gasket repair/ -engine rebuild -AC work -oil change -O2 sensor replacements -evap leak repair -tire diagnostics read more

Joe's on Cave Creek 5 ***** A+ I found this shop on Groupon..Was greeted by Steve on the phone and recieved the best service from start to finish! Through and through! I needed my AC repaired, and was not sure I was going to be able to afford the unexpected repair on my meager last minute budget... But the shop worked in coupons & specials to get my repair within my budget, with thier lube service as well. Another added bonus, they were able to provide a ride service for my pick up. Steve & the shop crew seem to understand the importance of basic, honest, quality service & work. No gauging, no up-selling, no made up repairs... just what I needed. Tech Dennis picked me up & my Forester was blowing colder than ever before, and running so nicely with all the fresh fluids & lube. These guys earned my recommendation! I'm so happy that as a women I have a local shop that I trust to give me fair prices & quality work. Thanks Joe's on Cave Creek! read more

I can't say enough how much I appreciate this shop. I went in for a routine oil change with a newly purchased vehicle and found out I had a coolant leak (due to the dealership's auto shop's negligence). Chris showed me the leak while the car was up on the lift and explained everything to me. He walked me through the different causes, possibilities, etc. as well as pricing for all potential scenarios. Once the radiator was out, he set it aside for us to check out and explained where the damage was and how it was caused. My husband and I are grateful for their transparency and honesty as well as hard work and friendliness. It was so nice to actually felt cared for! We will absolutely be back for any work we need done in the future! read more

I originally stopped in to get an oil change on my 1999 Chevy Cavalier. After the change was finished they inspected my vehicle and found several minor things. They took me back to the car and pointed them out to me and did not pressure me into making the repairs. About a week later I received a hand written post card in the mail thanking me for my business and for checking them out. This won me over. I have since taken my 2009 Honda in for an oil, power steering and brake fluid change. (A lot less expensive than taking it to the dealer). Al and the rest of the crew at Joes on 7th Street treated me with dignity and respect. I highly recommend them and will be using them for my future car care needs. read more

Had a very pleasant experience at the Cave Creek location. My Yukon was in need of an A/C tune-up as well as an oil change. I did not have an appointment yet was informed it may only take an hour or so to be done. I decided to hangout until it was completed. As a young female it is often difficult not to get scammed by auto shops and mechanics, yet that was far from true in my experience at Joe's. Andy was extremely helpful and very kind and made the wait seem like a breeze! Great deal with great customer service. I will definitely be back if I'm ever in need of auto service! read more

Thank you to Joe's Auto (and Scott) for not only providing great prices, and fast service, but also for the wonderful customer service offered! It was obvious right from the start - that their intention was to provide the best service for the customer needs (compared to some of the heavy-handed sales techniques used by some companies)! And the fact that it's a locally owned business (vs. a corporation) is just one more good reason to give Joe's Auto our business. Thank you for providing not only great service - but for a wonderful experience!! read more

Aaron and EVERYONE at the shop was kind, considerate, helpful, & went above and beyond. I brought my car in to have the stolen catalytic converter, exhaust, sensors, etc. replaced. They not only got a rush on my parts to get my vehicle back to me in RECORD TIME they also installed a cat guard I purchased online *and* washed the exterior. Aaron was in contact with me each day to relay any needed updates which I greatly appreciate. Thank you so much and I'll be back as soon as I need an oil change :) read more

I've been coming to Joe's Auto for the past year or so since I moved to the Phoenix area. They have great customer service and perform quality work. I am a busy home-health provider, and often times only have an hour at a time to get things done - they are always great about getting me in and out within 45-minutes to an hour. Andy is a great help and a fast worker. I would recommend Joe's Auto on Cave Creek for any service! Very reliable and honest people. read more

Great experience! The guys here are very nice and helpful when not having a car available. They drove me to and from, after dropping off and picked me up when my car was ready. I had an additional unexpected repair come up and they worked hard to find where the part came from to see if it was under warranty, which it was and it saved me a ton of money. I totally trust and recommend this auto shop! read more

I was just there today and had a oil change. They were friendly and fast and didn't tell me "I had this or this wrong with my car"....which is a nice change. I will go here again......and remember people if you had a good experience at a Auto Shop like I did here at Joes....dont forget to tip your mechanic....because its hard to find good ones. Regards, Michelle Turner read more

Major thank you to Joe's Auto! Honda dealership wanted to charge me over $900 for a wiring harness to the positive terminal of my battery! They fixed for $74!!! Whoooooo! Thought I was going to have to trade my car in and get another civic. They replaced the connector and good as new. I will have them do my brakes next. Thank you for saving my wallet Joe's Auto!!! read more

This shop is 10/10. Joe's Auto has become the only place my family, friends, and I trust with our cars for any and everything. Unlike most dealerships or car shops, I swear by this shop, these are honest mechanics who do honest work and always do the job right. I feel 100% comfortable trusting them with my vehicle. You're in good hands at Joe's Auto--ask for Andy! :) read more

How's Auto does a fantastic job of making you feel comfortable even if you don't much about cars! They give you a complete run down and quote before they begin any services! All services done in a timely manner. Even provided a little bit of education/encouragement after services. Prices explained thoroughly and are definitely reasonable! read more

Great service! Got me right in and oil change was done quicker than anticipated. I was told of a coupon when I set my appointment and that was applied to my service. While that work was being done, they helped my figure out a stuck liftgate problem I was having as well. It was a quick simple repair I was able to fix in 20 minutes. read more

Great customer service. I had to get my oil changed on my 2001 Mercedes. The oil cap needed to be replaced and they went above and beyond to get it replaced at no charge. Unbelievable. I drove away so thankful that I went to them. I have been there there before and trust them completely. Great job guys... 5 star service. read more