My BMW was running so badly, I had to have it towed in. I know my car type is simply an expensive car to maintain. I knew the battery had drained to zero and needed to be replaced. Derrick and his team could have called and told me anything and I would have had to believe them. Imagine my relief when he called to tell me a hose had come loose, and they replaced my battery. Completely trustworthy shop, and fixed quickly. I had them do an oil change and swap out the wipers while it was there, since it was needed as well. Highly recommend! read more

I have been a Tanner customer for years and years and there's a reason for that. Above all, they are honest - they don't make things up. They do excellent work, and always with a kind and caring attitude. Volvo for life, customer for life! read more

We knew we would need new brakes at some point, they've been telling us this for about a year when we bring it in for regular maintenance. Painful price tho for everything we needed done- brakes (pads & rotors), brake fluid, radiator flush and an oil change came to a whopping $1350. We brought it in on Wednesday morning and it was done friday afternoon - so we ended up getting a rental car to get around. They do good work; we did have to call to get status tho vs other techs were more proactive with communications. We do like that they provide visual evidence thru pictures that they send thru a program they use. Good use of tech. read more

Looking to purchase a car that was serviced by them. they were super helpful on the phone. thanks hope --

Absolutely do NOT go to Tanner Motors. I came in for a simple oil change after being referred by someone in a Mini Cooper club and was quoted $99. After waiting a couple of hours, I was charged $150.48--already a red flag. It only got worse from there. After I got home, my car was leaking oil all over my garage. I brought it back immediately, and instead of taking responsibility, they gave me a vague explanation and then tried to hit me with nearly $4,000 in repairs: * Oil pan replacement: $1,696.44 * Oil filter housing: $1,519.93 * Driver-side axle: $708.98 This sounded outrageous, so I took my car to an independent mechanic. The real issue? A stripped oil drain plug and a simple O-ring replacement--something that should have been caught and handled properly the first time. Including additional necessary work, I paid about $550 total--nowhere near the thousands they tried to charge me. This experience felt completely dishonest and unacceptable. Whether it was incompetence or something worse, I cannot trust their work or their recommendations. I will never return, and I strongly recommend that others avoid this shop entirely. I will be sharing this experience with my car club! read more

I found Tanner Motors after doing diligent research on European shops... and I'm glad I did! I went in for a brake flush and transition drain and fill. The team at Tanner Motors are diligent with their courtesy inspections and ensure to document everything for you with photos. They are more than happy to answer the questions you have on your vehicle and I never felt any pressure to get additional work done. The shop is a bit far from me as I live in Chandler but I'm looking to make this my shop going forward. read more

They did a great analysis of the issue on my classic BMW. Prices were way cheaper than the dealer and very fair. The experience is top notch - Lyft home, water, soda, coffee in lobby. Great communication and pictures of the issues all done electronically. Couldn't be more pleased. read more

The front desk staff is pleasant, but the experience was unfortunately very poor. This shop is by far the most expensive I've encountered, charging over $1,500 for a repair that multiple other shops quoted at $900. I felt stuck because they required a $189 diagnostic fee that I never requested just to get my vehicle back. Since I had already explained the specific issues, the diagnosis felt unnecessary. I ended up paying their inflated price only because I didn't want to throw away $189. I am very frustrated with how this was handled. read more

I needed a battery changed in my BMW, not as easy as one would think. I used Tanner Motors for the first time and could not be happier. They were able to schedule me the same day and did a fantastic job...plus the warranty was longer than the dealership offered me. The work was done fast and the estimate was exactly what I paid for the service. Great service, easy scheduling and friendly staff. Great Job Tanner! read more

Tanner Motors is my new go-to shop for my Audi Q7. If you have an Audi, you should know how unique they are regarding maintenance. They're tricky, so you're smart to find specialists (& avoid the overpriced dealership). Tanner Motors knows this, and quickly diagnosed my issues, gave me an incredibly thorough multi-point inspection, changed oil/filters, and got me back on the road quickly and safely. No tricks or surprise charges. From drop-off to pick-up, communication was clear and helpful. They even arranged Lyft to get me to & from the shop. Very thoughtful customer service throughout. read more

Tanner Motors is definitely a great place and provides awesome service from start to finish! I had my struts changed out and an oil change on my BMW 430i. I was a bit stressed out because my original quote from the BMW dealership was extremely high. Tanner Motors knocked that price down tremendously and I can't thank them enough! They are very professional, perform only quality work, and are very honest. I would never go anywhere else and highly recommend this place- Thank you Tanner Motors! read more

* Great establishment * Clean facilities * Excsllent advisors Derrick and Greg * Email and text response is fast * Information and pictures of all recommendations for the health of the vehicle * Jesse, super job from the technician with the inspection of the car * I will recommend Tanner Motors read more

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I've been using Tanner now for the past year and, bar none, the best service provider for all of my vehicles, none of them European either. They have done everything from. minor service to a complete overhaul. They are on time, very attentive, and they have an incredible operations system allowing customers to be fully engaged through technology, texting, etc. Don't go anywhere else! read more

Sadly, the first thing most think about is honesty when it comes to mechanics/service shops. Let me say, Tanner is your advocate. If you are lucky enough to have Greg as your service advisor, you will be in great hands. he educates you, welcomes questions and is all around a great person. The BMW dealership said I had an oil leak (showed me picture of staining) and quoted me $2500 to fix it. Since the car was not under warranty, I chose to get a second opinion with Tanner. Greg got me in quickly, the car was inspected, and it was reported back to me that I did NOT have a leak. It was just staining, probably from a previous oil change. Tanner, if they were not honest, could have easily did the work and I would have never questioned it. Thank you Greg and the Tanner team. read more

Do not be fooled by Derik's "customer service" skills. Both he and the owner of the place are highly unprofessional. I found this place online, and after reading some 5-star reviews went in there and asked to check out my car and fix everything required. I never argued when they estimated my repairs for $2800: I love my car. I took my car and brought it back in a week because I couldn't drive it, the car was too oversensitive to drive. What was the problem - they didn't know, and they couldn't fix it. So I ended up paying extra money for some other service and they perfectly fixed it. One year later I called them back complaining about strange sounds from my front right wheel and asking to check it out and tell me is it something that goes under the warranty, because when they took my money they said that it is a 2-year warranty on the work they provided. First, they couldn't identify what is it, they couldn't even guess it, second, they were very rude clearly implying that they don't want my business. Maybe this 1-star review will help other people to avoid their unprofessional and overpriced service. Please, do your research before going to Tanner Motors. Advice 2 the owner: Do not reply "I am sorry" to this review, I don't give a crap about your "sorry", and stop hiring mechanics that look like bums: you are a luxury car service. read more

Great help! I feel Greg and Derrick have gone above and beyond to tend to customers. I been having issues with clearing a code and instead of selling me unnecessary products, I was informed the item is on backorder. They proceeded to tell me that the item is also on recall. Busy place but proficient and honest. read more

I really wanted to like these guys, but really? Seriously? I took my BMW in for annual service. When I picked up my car, this is what I found. I keep my car in immaculate condition inside and out. I hope the underhood work was not as shoddy. i wouldn't recommend them unless you really don't care what happens to your car. read more

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I basically live on the other side of the world - the far west valley - where Happy Valley Rd ends, yet every time my Volvo needs service, I still make the trek all the way to Tanner Motors. I keep thinking, "Why do I drive all this way?" but then once I get there, I remember. The people here are so friendly and honest about everything. Not to mention, their prices are more reasonable than going to a Volvo dealership. Since the Volvo Scottsdale location closed and I switched to Sanderson Ford-Volvo dealeriship/service for awhile, I just always felt creeped out after going to those places. If they were friendly, it seemed somehow fake. Here at Tanner Motors, Derreck (sorry if I mispelled your name and it should be Derek instead..) always explains everything so clearly. He works up at the front desk. If I want to see what's going on with my car, I can just open the door to the garage and check on it. They will show you what's going on and there's never a feeling of being misled or talked into doing something that you're not ready for. Even Chris' service guys will come in and greet you and help explain things. It's seldom that you get a chance to see what's "behind the scenes." I love this independent Volvo shop! I will tell people over and over again to come here. I even referred a friend to their other place, Tanner Auto Body Shop, to get his car fixed. (Oh in case you were wondering, Tanner Body Shop can handle other cars than just Volvos). There's just something great to be said about a locally owned family business that still believes in traditional customer service and at a good value! read more

My daughter was informed by Tanner her vehicle was misfiring due to needing new plugs and coils at the cost of $800. They looked at her coils and determined they were non-factory aftermarket, telling her they looked like they were Chinese and who knows what else is going on in there? What they did to determine that the plugs and coils were bad and the cause of the issue is unknown to me. Sounds like just looked? I am awaiting to review paperwork that my daughter has from Tanner. The plugs and coils in my daughter's car are less than 4 months old, I put them in. I ordered well reviewed-quality parts from FCP that were within my daughter's budget. She is 19, a student and works two jobs. This car she purchased on her own, with no help, is her only way around. It had 50k on it when she bought it and is around the 80k mark now. She needs her car like the rest of us. There is a cylinder misfire on cylinder 2. Before she took the car into Tanner my daughter and I looked at her car together. We pulled the coil on #2. We then pulled the plug and it inspected fine - light tan. We then swapped coils to see if the misfire would jump a cylinder from the swapping of the coils, it did not. I informed her to take it into a shop and have it looked at. It would need a compression test and if that checks okay then a review of the injectors would be next. She took her car in on her own to Tanner. As I mentioned above - Tanner appeared to look at her coils, determine they were aftermarket and said coils and plugs need replacing. When my daughter explained a second time to them those parts were new and what she knew in regards to us looking at her coil on number 2 and plug, Tanner then told her that a compression check would be required on another appointment. If compression was fine then injectors would need to be looked at. I was hoping that is what they would of have done in the first place - Diagnosis the problem, the reason why the car is there. They told her to bring the car back in for a compression check and it would be $75 for that. This first visit (last visit) was a waste of $150 for my daughter. She lost a day of work for this and they are expecting her to miss another one to perform a compression test for additional cost. No thanks. I would not recommend Tanner from this experience. I would want a shop that looks into the issue the car is there for. Not one that points at a non-factory replacement part and says there is the issue and "who else knows what's going on in there". read more

Tanner Motors truly has the best customer service I've ever encountered with any auto shop. They did a great job servicing my vehicle at a way more affordable price than the dealership quoted me and their communication is top notch. They keep you informed of the progress of your service every step of the way and clearly address all questions and concerns. The owner himself reached out to make sure we were happy with the services provided. They value their customers in a way I've never seen at any shop, and for this reason I won't bring my car anywhere else. I'm so happy with my experience at Tanner Motors and grateful for the money they saved me that I'm sending them pizza for lunch today to say THANKS!! read more

I took my Mercedes AMG in for an oil change, and there was a problem afterwards. The customer service I was given was above and beyond what I've had before, from other shops. Mr. Tanner himself met with me to resolve the problem. Definitely a Five Star Shop !! Rare to find this level of customer service these days, I'll be bringing my car back to them for service from now on !!! read more

Would not recommend. They failed to dx very important safety issues yet dx of other issues that were not accurate. They never got back to me with body work estimate and what they worked on caused new issues. They did not respond to my email in reference to request for information on why I had new issues after my car was worked on. The only time I didn't feel safe in my Volvo was after they "fixed it". read more

Greg and Derrick are an awesome team and kept me posted every step of the way. I have an Audi q7 TDI that is a turbo diesel and their team repaired the issue that the Audi dealer couldn't fix. I would greatly recommend tanner motors to my friends and have all the trust in Greg and Derrick will take good care of them... thank you. read more

Tanner motors is great! These guys know how to get it done right and at a reasonable price. Most importantly I assure you that you will not come back for the same problem twice (dont think oil change because that is maintenance, not a problem). As you walk in it is likely that you will be greeted by the friendly smile of either Derrik or Chris. They have water, coffee and soda complimentary while you wait or for for the road. They have clean waiting area with super comfy chairs and clean restrooms. You will not regret coming to these folks for your maintenance and repair needs. read more

Derek is incredible to work with!!!! He was very empathic to my needs and didn't suggest unnecessary things to pad the bill. ok

Just to let you guys know, I'm still with Tanners - and bought another Volvo so I could keep getting the amazing support and service they give. My boyfriend and I are headed to CA for the holiday and my alternator on Anderson Cooper (my sweet silver '99 S70 wagon - he's the silver fox) gave up the ghost. Derrick got me in during a very busy week for them, getting the alternator installed and leaving me feeling safe for the trip. They also spotted a gauge in a tire which I am getting repaired under warranty..... I get that some people have less than experiences. I never have with them. Ever. They are kind, patient and knowledgeable. They feel like family. But the family you want to spend holidays with and you trust with your car. read more

Great Presentation! Great Experience! Spoke with Derrick over the phone...he quoted me a price for a Transmission Flush for my 2001 Volvo. The result and service was wonderful. Great experience for my first time. And unlike most auto service...there was a "treat" inside my car! Thanks Tanner Motors for a wonderful experience...being a female you always have to be on guard, however Derrick was about servicing my Volvo and did a great job. So ladies if you need service to your Volvo call Derrick! read more

This is my new favorite place to take my used Mini Cooper - Derek was completely consultative , the techs and mechanics are great, and they take the necessary time and "dude diligence" to find what's wrong underneath the hood. My engine had to be decarbed, because it was filled with carbon deposits from years of indifference and taking the previously used vehicle to the wrong service places using cheap oil products. Also my spark plugs needed to be replaced and Derek pointed that out. Basically from an end-to-end view they took care of me, and I will be back for my struts work at a later time, because it was costly to do all the needed service work in one shot! Awesome work and great value for my Mini! read more

Tanner Motors - Auto Repair Near Me - Phoenix, Arizona

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So I waited a while to write a review of this business to make sure my car does well after they have worked on it. It still roars like a lion! I have an old Jeep that is dear to my heart and I rarely trust anyone but myself to work on it. I need a mechanic that knows what's up and understands that my car is my baby. The guys at Tanner Motors are the only mechanics I'll let within 10ft of my car. They understand my protective nature and work diligently and honestly. I have never trusted a mechanic so much! They are always so honest and if they can save you money they will! They also refill R-12 and from my research they are they only people that do read more

Tanner Motors fixed my Mini when a competitor misdiagnosed the problem and was going to charge me twice as much for fixing something that wasn't broken. Great job Tanner Motors! read more

do not trust this company! they will put a fake smile in front of you and tell you that everything is ok and they will do everything they can for you to trust them but do not fall for it because i took my car to them first for an easy oil change and then all the sudden now i need to fix this and that and so on and then part after part after part started failing and i had to fix it and they made it seem like they were the only ones so i kept taking it to them after part after part was failing which is really fucking annoying and bullshit because car parts just don't fail one after another in a short period of time so fuck this company do not trust them and their lies and do your research they are not the only ones in the area their are many!! negative five stars for me - 5 read more

I've had nothing but pleasant experiences with Chris and his incredibly competent staff at Tanner Motors. I found them a day after my 2002 S40 broke down in rural Utah; a local mechanic devised an extremely clever stop-gap solution and instructed me what to tell the independent Volvo shop (one other than Tanner Motors) to whom I regularly took my car in Phoenix when I was a student at ASU, so that the problem could be fixed properly. I arrived in Phoenix the next day and visited that mechanic, only to be charged $75 for nothing but a run-around story; essentially, he was clueless. Imagine my relief when I called Tanner Motors: Chris instantly understood the situation, and fixed the problem permanently the next morning. I've been scheduling service appointments at Tanner Motors regularly when I visit my girlfriend in Phoenix... I have complete trust in their competence and judgment, and their prices are reasonable. If you live in Phoenix (or even visit regularly, as I do), don't trust anyone else with your Volvo. read more

We took our Prius there because of break issues. They did a complete diagnostic test, contacted Toyota and researched this common hydraulic issue. They didn't charge is for their time, even though it was left there overnight and gave us great advice on what to do next. We are grateful for their professionalism and will definitely be back for service on any of our vehicles from now on. read more

As good as they get. Wonderful, honest & reliable. "Volvo for life" (with tanner making sure my volvo makes it all the way). Thanks Chris & gang! read more

If you own a Volvo, from any year, and you don't relish the idea of paying half your car's value to a dealer (or having a rinky dink repair shop make things worse) please do the smart thing and go see the Service Manager, Derrick, at Tanner Motors. The owner, Chris Tanner is rather obviously the type of character who'd rather please customers and keep the family name in good standing than make a higher margin. This is where you can expect dealer-quality work at shade-tree mechanic prices. read more

Tanner was discovered by us on Yelp. We were taking our Volvo to a great guy that has a family business but some of the repairs were not working out very well. I took our vehicle to Tanner and they completely repaired the issues. Tanner is super organized. I think we'll be their customers for life. read more

This team is outstanding. They listen to what is wrong, balanced with your budget and they let you know the corrective action that is balanced with both...do yourself a favor and come to Tanner Motors and let them take care of your automotive need read more

I wasn't expecting to find a Mercedes repair shop within a reasonable distance of my house and with reasonable costs. These folks are terrific. They are always fair and don't try to squeeze extra dollars out of you. I can have a free coffee and/or Coca-Cola and/or bottled water when leaving or picking up my car. Their workmanship is excellent. Their customer relations in this town could possibly only be rivaled by Discount Tire and Costco. YELP just asked me to put some mustard on the review that my review was too sweet. I can't think of anything bad to say. read more

Tanner was absolutely wonderful! Honest mechanics. I needed a new catalytic converter to pass emissions on my Lexus. They went above and beyond, got it done and kept me informed. They made sure it was done right. Derek is a friendly face in the office and is always there to answers questions. They are not the cheapest but they are definitely worth every penny because they take care of details and take care of their customers. I highly recommend this business. read more

Always reasonably priced work, Derek does a great job managing customers and always greets you by first name when you walk in. I've brought two cars here first when I had C30 and now when I upgraded to the S60, I trust them to provide honest feedback which is rare to find. read more