Left 35 minutes after our appointment time, after numerous "just a couple more minutes" lies while they wore working with another customer. Got a call 45 minutes after our start time; what's even the point of an appointment system with that kind of wait? read more

Jayden was a terrible rep for this store. Condescending, rude, not even a smile or acknowledgement what so ever. Everyone else in this store was wonderful and the suit is great! Jayden though left a sour taste in my mouth about this place. I would suggest you recommend anyone other than Jayden to assist with your purchase. read more

Associates within the store were superb.. it's the customer service you recieve outside of the store itself that makes it truly absurd. They offered zero help regarding my order. Offered me no form of transparency regarding the delay. Shipping times far exceeded the time I was given. No one could tell me what was happening with it when I messaged them on WhatsApp. Truly abysmal.​ read more

First off Austin my Sales Associate was absolutely amazing. From the moment I walked in the door I was greeted by an associate, asked if I wanted a Coffee or Water while I waited to be seen by the next available associate. The customer service I received was unparalleled to any custom store I had been too before. The fitting process was by far the most amazing part. I was amazed at the knowledge and expertise that Austin had given me for style and comfort. I am a husky individual and my main concerns was the fitting and style. Austin assured me that he had the fit in mind to address all my concerns. I came in wearing scrubs and they provided me with the proper shoes and garments to make sure the suit would be fit to my needs. After my first meeting I was texted by Austin who followed up with me throughout the whole process. Once measured and they had my sizes I met again to share the suit the bridal party had picked out. My suit arrived about three weeks later and the fitting was perfect. I highly recommend coming here to anyone looking for a suit. This is not an off the rack place to allow the time to have your suit made and you will not be disappointed. I will be back to order another suit soon. read more

Needed an outfit for a funeral Matt came thru for the Hubby ! We will be back ! Hopefully under different circumstances Thanks Matt Did I mention the mannequins are fine read more

Adam is an amazing stylist. My husband and I went there to get a suit for a summer event and he helped us out. He was courteous, explained so well why one suit was better than the other one due to style, complexion and season and even paired accessories and shoes. Will continue to go exclusively to him to buy more and get styling advice. Thank you Adam! read more

I walked into this store to look for suits with my fiancé today and I will say if I could give 0 stars, I would. Walking in, there were at least 3 associates that weren't with customers that completely ignored us. We decided to look around the store since no one wanted to be of any assistance. We stayed in the store for another five minutes looking at the displays and racks and finally decided to come back to the front to ask for swatches. The lack of acknowledgment from the associates that were still not with customers told me all I needed to know. It made us feel like we didn't belong in their store. Never again! read more

KARIMM! He's very professional Super friendly and extremely talented. He goes over and beyond with his work, maintains a great relationship with his clients and exceeds expectations. Great shoutout to Mark, Ian and Hoai-Nam and the new squad. This is definitely the best suitsupply I've ever visited and I've seen plenty. read more

Words cannot describe how frustrating my experience with Suitsupply Plano has been. I ordered a custom suit 2 months prior to a wedding for which I am a groomsman with assurance that I would have it well before the wedding. I knew I would be moving out of state in the next 2 months, so I provided my new address for the store to ship my suit to when it was ready. I received an email 2 weeks before the wedding that the suit had arrived at the Plano location. Again, per our agreement, it should have been shipped to my new address in Maryland. One week before the wedding I call and email and I get no response. A couple of days later, i call again and I'm told it would be shipped out express. Two days later, still no suit, I call and someone had "dropped the ball" and it hadn't been shipped out yet, but it would be shipped out overnight. Two days later (one day before I leave for the wedding), they say they didn't ship it out yet but can send it overnight. I ask them to just send it to the LA Suitsupply since that's near the wedding venue. I get an email the next day from LA Suitsupply saying they're shipping my suit they received from Plano to my house in Maryland (?!) i call to cancel the shipment as I need to pick it up in LA. I get to LA Suitsupply and they had misplaced the suit. The wedding is literally in less than 24 hours. I ended up without my suit for the wedding. Fortunately, the manager at LA Suitsupply was a lifesaver and went above and beyond so I would have a suit for the wedding albeit not the suit I had planned for. This whole situation was an epic failure that started with Suitsupply Plano's lack of care and follow through. I don't even blame LA Suitsupply since the confusion created by the shipping fiasco created issues downstream. I would not recommend Suitsupply Plano to anyone. 5+ calls, 4 visits, 1 email later, I ended up not being able to wear my custom suit to the wedding. read more

Great experience with Marc. He helped me tremendously from picking the suit, shirt and accessories. Very knowledgeable, patient, easygoing and a great eye for style. Exceptional service on all facets of picking out a suit: style, color and fit. read more

This is absolutely ridiculous. 2 other customers along with myself are just sitting here waiting for someone to help us. No acknowledge from any workers that we are even in the store. Been waiting 30 minutes now and not one person has even come up to me. It's now been 40 minutes and now there are 4 customers just around with no one to help them. When it was finally my turn, the guy working says someone else's name who came into the store 15 minutes AFTER me. I said sorry I've been waiting for 40mins, he goes well are you on the list? If I didn't cause a scene I would probably still be waiting. The best part is, I came in to replace a suit jacket I lost. They then tell me they don't make that color anymore in my size. I bought the suit 6 months ago. So long story short I had to leave after waiting 45mins, and got nothing out of it. Thank you for the worst service I've ever gotten when buying a suit. read more

I would give them 0 star if i could My boyfriend wanted to buy a suit and we visited this place. Staff did not warmly welcome us and left after helping us with 2 sets. I thought maybe it's because he's busy but no, he got another guest who looked more expensive than us, i thought!. No one came up to us to ask if we needed anything or if we were okay until we left without even saying goodbye. At that time, it was not so busy that it was impossible to ask us a few questions. Why are 2 staffs helping 1 guest while we stand there for more than 15 minutes and no one cares? Service is too bad to get 1 star from me. Really disappointed! Why is it possible to discriminate against customers like that? Gave water to the guest standing next to me but treated us as invisible. I really feel offended and we will never come back here! read more

Excellent service, patient and helpful. Dana and Pierre are very good at what they do

The service here is outstanding, especially Christopher (Jackson). He hooked my husband up with a suit and accessories for a wedding. He's very patient and has a great eye for a toned down, but refined and classy look. He really knows the available styles and gives wonderful recommendations based on body type. We were also needed the suit on a tight turnaround, and Christopher totally made it happen. If Uptown is busy, try this location! read more

Suitsupply - Men's Clothing Near Me - Plano, Texas

First time in Plano location, but the staffs are awesome! William helped me a lot for my second suit. Unfortunately, Suitsupply did not have mu favorite color suit with my size, but they try to find the best suit for me. Even if the suit there is no way to find one, they will work with u. William try to find suit with the best fit. He is awesome! I will come back when i need my third, and fourth suit. read more

Look for Karim to help you find a suit. He is extremely knowledgeable and clearly the most experienced there. You can trust him to demonstrate some very stylish and creative ways to wear your suit. He is very patient and will ensure that you are satisfied. read more

Walk in there to buy a suit and the experienced was horrible this coworkers feels like they are the ones are buying not the ones are there to serve the costumers they talking to each other like that's they job not really giving any attention to customers if they know they only workers there and nothing else. Im so agree with all the negative reviews in here. Don't go to this place don't waste your time in the place that doesn't value customers. HOPE THIS REVIEW HELPS THE MANAGEMENT IN THIS STORE TO KEEP A BETTER EYE ON THEY WORKS OR PEOPLE TO STAY AWAY FROM PLACES LIKE THIS... read more

My husband and I went into Suit Supply needing some major help. Neither of us have had much experience with men's fashion or suits. Brian and Karim were both SO informative, helpful, creative and patient. They listened to what we were looking for, which wasn't the traditional style, and adjusted things until my husband felt comfortable and happy with his purchase. The customer service was outstanding! Both Karim & Brian were able to give us knowledge about suiting and in turn that showed us the value of the items we were going to purchase. Alterations done to the suit were done within 24 hours! We will absolutely be back to visit. read more

Thought long and hard before leaving this review, but I'm genuinely upset. I came in a week prior, the Thought long and hard before leaving this review, but I'm genuinely upset. I came in a week prior the man told me I'd need an appointment. I was ok with that. We scheduled it for a week later cause that's all they had available. I left work early to make my appointment, in fact I showed up early. So I patiently waited for appointment. At my first visit I made it clear about my timeframe. Being at then end of the month. I'm also a bigger guy. I asked him about my size and if they would have some thing off the rack, he made it clear to me that they would. And I'd be able to get it size that same day. How ever at my appointments 5 mins in they told me they have nothing for me, and to try Macy's. I wasted my time felt like they didn't care, and the whole thing was pointless. As I was trying to have my conversation with one of the reps, I kept getting interrupted by another rep. These guys are supposed to make you feel confident. Instead, I felt rushed out, and now I have to find a way to get a suit in my timeframe with a week less than I would've had to find a suite elsewhere Just wish I was told this sooner. Such a lack of common decency, customer service, and communication. read more

Impeccable service! Robert did an excellent job helping me find the right size and style of jackets and shirts. I'll definitely be back.

Incredibly pleased and will only buy suits here going forward! I've worn suits 5 days a week for the last 8 years. I've had custom suits made in the Middle East on a work trip. Bought designer suits from various stores. Nothing compares to the Suitsupply experience. I needed one suit, ended up with 4 because of service and the cut of the suit. When they say custom they mean it. Every detail I wanted was made. Carlos runs a great operation. One item came back that did not meet expectations, I think I wasn't exactly clear but Carlos took ownership and fixed it beyond what I thought he needed to do. Great service! read more

First time visit, lifetime customer! Super staff; attentive, knowledgeable and uber nice! Didn't make me feel 4' tall when suggesting custom made... I'm good with that :) read more

Suitsupply - Men's Clothing Near Me - Plano, Texas

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This place is great. I absolutely love this place. 100 times better than men's warehouse and great service. Chris helped me and he really took his time helping me out and finding me my perfect the suit. Great job Chris and thank you! read more

I want to thank Chris at the Plano location for expertly guiding my 18 year old son through his first custom suit experience. He was able select fabric, buttons, liner, lapels, pockets, everything! Most importantly, Chris asked detailed questions about how and where the suit would be worn. Chris is a talented, hard working professional who takes pride in his customers' experience, and we could not be happier. read more

My boyfriend needed a suit, so we went to this location because there were other shops nearby we wanted to visit as well. We ended up buying a suit from this location, but we were disappointed with the service. The person we were working with was very apathetic to our questions about his opinions. Overall, the experience was lackluster and lukewarm. We would have much preferred buying a suit from a more friendly business, but since we were pressed for time, we didn't have much a choice. read more

Christopher was very knowledgeable and patient while I was looking for a suit. My pant suit and jacket colors seemed to not match and Chris did everything he could including grabbing other pairs for comparison. Everyone at the store was also very helpful and attentive read more

The quality of the tuxedos are nice for the price point, but the service at the store is atrocious. The associate I worked with, Carlos, is one representative to avoid at all costs. He claims to be the general manager of the store yet takes zero accountability for the mistakes of his "team". I had to go into the store twice for my fitting and there were issues with the tuxedo each time. It was evident that the pants I was measured for wasn't altered whatsoever after the 3 week wait. The negligence from Carlos and the store is putting my wedding wardrobe at risk. When I explained that I needed the tuxedo fixed prior to my wedding, Carlos was very dismissive and continually responded with "we'll call you". If the store has zero sense of accountability for their missteps and lack of urgency for a wedding they will not give an ounce of care for any other occasion. I'm stuck in the situation I am now, but recommend other potential buyers to find another provider. read more

I was impressed with the customer service at this clothing store. I went in and got fitted for a custom made to measure suit. When it arrived at my home in Oklahoma it was too short in the arms. It was also to tight in the jacket and vest. When they saw it they apologized and when I asked for a refund they gave no hassle and gladly processed the refund. This is not the reason for the two stars. I still needed a suit so I asked for an off the rack suit. Their inventory was low and I was unable to find a suit. This was disappointing because of the distance I had to travel. read more

Needed a suit, and found these reviews on yelp. Because the reviews were very mixed, I decided to call and ask a few questions and the combination of arrogance and incompetence was all I needed to hear. Not wasting time here. read more

Worst customer service. Had an appointment at 1 pm. Got there and waited over 30 minute and no one helped me out. Was looking to buy my first suit but instead they had me waiting. All these 1 star reviews are all correct. Hope management see this to try and change up the store. If youre gonna spend money on a suit, suggest going to a different location read more

Outstanding experience at the Plano store. I walked in 15 mins before closing and John the store manager jumped in to help. In from out of town, I needed a navy suit with overnight alterations and they obliged in spades. Very knowledgeable, helpful and courteous- and great selection. I received a text at 10:20am that alterations were complete - just as John had promised. Intend to empty my closet this weekend and revisit suit supply soon. Great work to the whole Plano team - all were courteous and approachable. read more

Service is unbelievable. My brother and I came in to get four suits and received great attention while picking everything out. They were sensitive to our schedule and got us the suits as fast as possible. Alterations were done quickly, and they even expedited the process for me under special circumstances. Would recommend to anyone looking for a quality suit with great service. read more

Marc Poulsen helped me design a suite for my wedding and I could not be happier. He had great advice and helped me get the suite on short notice. The service and quality here is amazing. read more

Suits are terrific quality but service is what I would call 'terrible'. I don't mind that staffs are not wearing masks but I've never been in any store and felt so ignored and looked down on. I needed a 3 piece suit and really love Suitsupply so I decided to go to the Plano location on Legacy West and boy did I find a "great experience" here. Yes we were offered help when we walked in by one of the staff and were helped with 2 sets of suits, and then that was it. He went to help another customer and said he'd be right back. I said no problem and guess I saw? He was helping that customer with another staff and left us there on our own. I couldn't tell if he was really busy with that other customer or he was just letting us be comfortable but there was a another customer being helped to try on something and guess what? A bottle of water was offered to his wife. We stood there looking and waiting to get a size for suits for over 20 minutes and no one asked if we were ok or not. Feeling very ignored and maybe discriminated, we walked out and the best part was no one said goodbye or thank you or anything. Didn't expect to be treated like that at a high-end suit store but I don't think there would be a another visit there. It was today 06/05/21 at around 5pm so that the staff who left us hanging would know who I am. Let me know if I need to dress more expensive to be helped next time read more

Chris and his team are top notch. They were attentive and super helpful in assisting me to pick out the perfect suit for my wedding.

I am a busy man and I don't have a lot of time to waste. I made a couple phone calls to business folks and they recommended Jonathan at the Plano Store. He was not able to assist but he left me in great hands with Jazmin. I was in and out in less than 30 mins. She didn't mess around and I liked the fact that I was measured, had the suite that I wanted, she offered up a couple accessories and done. Loved the professional environment and the ease of the process. I know I'll love the suit when I receive it. read more

I've been to this location and the uptown location several times and it never fails... the attitudes of the sales associates are so damn snobby and arrogant. Newsflash.... you work here! You are not the owner, designer or general manger. It's okay to smile, greet and be nice. I come here because my boyfriend loves the clothes and the style of the suits. But today was my last day buying gifts and giving this store my money. The clothes are overpriced and the service is dry and the checkout system is outdated. My opinion are my own and based on my experience alone. But today I had to post a review. Merry Christmas read more

Horrible, horrible service. This is specifically for the Plano store. My son bought 4 pair of pants on 7/24/21. They only had one so they ordered the other three. They took the hemming measurements and proceeded to check out. Here is where the problem started. Instead of shipping the one pair after alteration they said he needed to pick it up at the store. (A year ago the Dallas store shipped the suit he bought without any problem). The other three pairs they had to order would need to be altered and then shipped since by then my son would be in NYC. Weeks went by and nothing. Like other reviewers said, the Plano store NEVER pick up the phone. Finally, last week I called customer service and complained. The lady (very nice) told me the order was ready weeks ago but they were missing the apt #. I distinctly remember them receiving the complete address. But in any case, what complete lack of caring. A quick phone call would have cleared it pretty quickly. So long story short, the pants took a month. The customer service lady said a manager would be contacting my son. Nope. Silence. So no, do not go to this store. The one in Dallas had good service. read more

I have been shopping at the store for years. The in-store service has always been very good and the clothing is extremely high quality and well made. My one star rating is due to the complete inability to contact anyone at the Plano store. I have tried calling countless times over the last few months to speak to a representative. I've NEVER been able to get a hold of anybody or leave a message. Today I called Suitsupply customer service and even the corporate office could not get a hold of anybody at the store. Being a premier clothing company in a high end shopping district, this is very poor service. Being forced to drive to the store and park in a crowded parking garage to speak to someone is a complete disrespect of my time. read more

Writing this review a few hours before my wedding, but I have to hand it to them! They were professional from beginning to end and every step was easy and seamless. I cannot express how amazing this location is and close to my work and I would recommend them to anyone in the market for a perfect suit. read more