Do you know how much you had to screw up in order for someone to create a yelp account just to leave a bad review on this location. I already posted this on Google and I sent an email to corporate about my experience, here I am sharing the experience I had was.
Unfortunately I did not have a pleasant experience picking up my order. It was honestly really weird and so unprofessional it was not a good experience to deal with the only employee at the store apparently? Her name was "Jennifer" I'm not sure if thats her real name because when I asked for her name 2 times, she ignored me the 1st time then quietly said the name Jennifer when I asked again. The employee in question was an older woman employee.
It all started when I walked into the store to go pick up my order, there was a woman, in what looked like traditional Indian clothes, long pink skirt and flowy white and black cardigan, who was sitting and laying down on the floor. This woman kept laying down, kneeling up then laying back down for a few minutes while I'm saying hello and asking if she is okay, because honestly again, this was just weird to walk into. This woman ignored me asking if she was okay for about 5 mins then she takes off the skirt and cardigan and walks up to the counter and I see she is an employee. I tell her I'm here to pick up my mobile order, she hands it to me, but I see that my order is wrong. I ordered 2 footlongs and I was given 1 footlong and a 6 inch sub, I tell this to the employee and she states no thats my order I tell her sternly no I ordered 2 footlongs look at my receipt. She does, and when she sees my order was wrong then she goes to make another 6 inch sub for me with a very sheepish attitude as if it was just a little mistake. I wait for the rest of my order and as she finishes wrapping the sub, I noticed she didn't put the Parmesan cheese on the sub (I got the boss footlong) and I ask if she could put some on the side for me please. She informs me that there are no little cups so she can't, I ask her if she could just sprinkle some into the small paper cookie bags. Then she places a paper cookie bag flat on the counter and begins shaking the cheese on top of the bag, she does this for like 5 seconds then she looks at me in my face and asks me if this is okay. At this point I'm very fed up with this employee, I tell her that common sense would tell her to put the cheese inside of the cookie bag, because how would she package the cheese if its on top of the bag? She then laughs nervously and she defends it with some half muttered response honestly I didn't care to listen to because I knew it was nonsense. After all of this, I knew I was going to report my experience and I wanted to name her properly, I asked for her name and she ignored me the 1st time. I asked again a bit more firm what her name is and she quietly said Jennifer. I've gotten plenty of orders from this location before but never have I experienced anything like this, I Unfortunately will certainly remember this when thinking about what to order for lunch at work again and thanks to "Jennifer", I guess I can consider the Jersey Mikes in Hicksville to be my new go to sandwich spot. read more
