Jacky was amazing! She answered all of our questions and provided us the best possible price for…read morewhat we needed. She was very kind went over and beyond! She is very Knowledgeable. I am so happy she was able to assist us.

Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

Indoor storage units of multiple sizes have alarms for each unit and are under camera surveillance…read more24/7. Access hours are 8am to 7pm. Customer service is also helpful and prompt. Automatic online billing/payment is available too. Located down the road from Home Depot and the 880 on-ramp.

It's strange to feel both compelled to leave a review for a business and also to feel quite…read morespeechless over how wonderful my experience has been with them. I'm not one for many words, so I'll simply say that the owners are wonderful and connect in a wonderfully human way, and they went above and beyond in providing the storage service that I needed for a few months. Getting in and out was always convenient, and my things remained safe the whole time - including some rather meaningful and valuable furniture. I rarely make unqualified recommendations, but it's easy to do so in this case. I'm truly grateful to have been able to rent at this place for a while and for its owners, and I recommend them without reservation.

Crystal has excellent customer service . I went in since my…read moreapartment is doing construction and needed to move things off my balcony. Crystal was patient with going over all the fees and expectations . I would definitely recommend.

Aja, the manager, was great. Very professional and friendly. Storage space is clean and…read moreconvenient. Moving is always a hassle but Aja made it easy. At move out, found out that the price increases each year were not inflationary but predatory. In the end, I was paying nearly twice their non-promotional rate. TIP: Each year, move to a slightly bigger unit. You'll save money. As almost always, the people working there are good folks, they're just slaves to corporate greed. After posting a review about their predatory business practices, was contacted by corporate goon (hi TJ!) who tried to gaslight me about paying $340 for a unit that is still $180 (non-promotional rate). Terrible business that needs regulation.

My neighbors paid to store the few pieces of furniture and some clothes put into trash bags that my…read moreex-husband didn't "dispose." His words exactly. Too bad for me that I supported him for 15 years so he could go to law school, get a law degree and still need me to support him. The next 14 years (2008 - 2023) I managed the Law Office of Jeff D. H*ff**n until his arrest for Elder Abuse and Domestic Violence. At least he tells me he's a Buddhist... he can't answer how that reconciles with attacking me though. He threw away everything he didn't want but what is he planning to do with all my coats, shoes, hats, gloves, Daddy's Bible, everything electric, all my musical equipment, records, posters, jewelry, books: gosh, the list is enormous. I'm guessing he had some help picking and choosing what to toss and taking the rest out of the house because now all he has is a new bicycle. Luckily for me once I was homeless, I had my car to sleep in. Everyone at StorageMart was incredibly kind, even the other clients. I just wish I had more belongings left ...

Be prepared for them to increase your rate! First time it was within 3 month and they didn't even…read moregive me 30 day notice. 6 months later another rate increase. My advice, find a place where they will lock in the price for at least a year. Also the times they are open isn't very good if you work during the day. At least have one day in the week where it's different. Also the layout is super easy to get lost. So many turns for the carts to handle. Using the cart only elevator is annoying.

I had things here for a decade and it was really excellent. Reliable, safe, no leaks or floods, and…read morevery reasonable rent increases. Having U-Hauls to rent from this location was really helpful too. Lynn and Lonnie are the greatest. They always went out of their way to help me with anything and everything. They're two of the sweetest people you could ever meet. I would definitely recommend Allsafe Alameda!

It's strange to be sorry to leave a storage space, but the managers here are amazing. The facility…read moreis clean, well-maintained, and secure... pretty much everything you would want. The prices are not the cheapest, but they are set by corporate, so I do not hold it against the local management.

I Love All Star! have had my things there for years and because of my autism always pay late…read moresometimes by weeks. they never give me a hard time about that, very easy going. super friendly on site manager. huge space for a low price and they don't keep raising the rent like the chain owned ones do.

BEWARE -- business likely shutting down! This place was sold not so long ago and the new owner sent…read morea rent-raise letter complaining how they had no choice but to raise rents because of how unviable AllStar turned out to be as a business --as if they didn't have any knowledge of the state of things from the getgo. In the letter they indicated that they will likely close the biz down if things don't turn around. My guess is that the whole thing was bought under real estate speculation to be turned into condos or the like and they never had any intention of keeping the place as a storage business to begin with.

HORRIBLE! DO NOT USE THIS PLACE…read more All of my stuff was stolen, OVER 10k worth of gear... within the first 6 months of being here. Employees coordinate to lock pick YOUR UNITS. Have two locks, don't keep anything of value, and get ready for them to triple the price and not work with you at all for future pricing. After all my stuff stolen, they would not work with police or do ANYTHING to supply the footage. Horrible customer support as well. 0/10 do not waste your time.

You tell me if they DEFRAUDED THEIR CUSTOMER. The unit was advertised as 5'x10'. (see photos) They…read morepromise 50 square feet of storage space. (see photos) That's their declared offer on their website. On the contract it reads "approximate" size, 5'x10'. (see photos) When I finally measured the dimensions, the usable square footage was 45", or approximately 4'. (see photos) That's a whopping 15" square inches (over a foot) short of the deal we made. They promoted a 5'x10' and charged me for a 5'x10' and gave me a 4'x10'. That's a 20% reduction in square footage. They delivered 40' square feet. Let me ask you reader: is 40' square feet "approximately" 50' square feet to you? Would you be satisfied with that? Now you might say, you sir should have measured the unit. And you would be right. My bad that I assumed in good faith that a business would deliver on its offer and not short me a whole 20% of the product that they charged me for. My bad for not assuming everyone is predatory in their dealings. I asked for a rebate on the 20% product value that they did not supply me with. The district manager with whom I spoke of course said, "It's approximate. It's in your contract. There's nothing we can do." Approximate is one thing. Delivering 40' square feet of 50' square feet of the product you charged for seems to me more like willful misrepresentation aka fraud. What do you think? Oh, and that's not even why I'm moving out. I'm moving out because they increased the rent from $120 to $211, a 70% increase, which they claim is due to a promotional discount for the first few months ending, the terms of which are sort of buried on page 9 of the rental contract, though with no clear date as to when that will change. I missed the 30 day increase notice because they mailed it to my old address and never sent an email as well. To their credit, when I called them to say I didn't get the notice, they offered to reduce the rent back down to $176. However, that makes me wonder, if you can reduce rental rates at will, why can't you refund me for the square footage you charged me for but didn't provide? Give me a rebate. You owe me one. You might have a contract you can wave in my face, but an respectable business would make good on its offer.

I have been a Storage Mart customer (Mandela/West Oakland location) for over 10 years. I recently…read moreswitched units and what I thought would be a somewhat easy endeavor turned out to be a disaster with many stressors (including a broken freight elevator which seems to be a continued issue at the Mandela location). With that said, I give Storage Mart a 5-star rating. I would also like to take a moment to highlight the helpful and continued customer service/support I received from both Neil and Camilo during one of my toughest days. I could not have endured such a complex move without their understanding and guidance. It is the PEOPLE that make Storage Mart my continued go-to for my storage needs.

I was sent an invoice issued on 6/16 listing charges with a 7/1 due date. On 6/21 I was informed…read morethese charges were late and incurred a fee. When I cited the invoice's 7/1 due date, I was sent a new copy of the same invoice with an "issuance date" of 6/16, with charge added post-facto on 6/21. The act of editing an invoice *after* its issuance date to change the amount owed strongly suggested fraud, so I left a review stating as such. I was asked by the reply to email their help@, but I already did that yesterday before they even replied to this rating. They didn't even check their messages before telling me I should email them... I would love it if they checked their email and we could work this out!

I love this place and will come back if I ever need to get another storage unit. Very clean…read moreproperty with clean units. Super friendly staff (Pedro and Frankie). Coffee and water and super clean bathrooms while you wait for your movers to load/unload. I was a short timer but there everything was 10/10! The security around the place and your unit is top-tier! I never worried! Definitely a great way to represent Oakland!

Easy to understand pricing, no hard-sell, good value rates. Building is clean, elevator works,…read morestorage room well built. Staff are very nice. The owner's phone number posted in the waiting room is a nice touch. I got the instructions on keying-out wrong, and it wouldn't let me out. After the office was closed, but an employee explained what I'd missed and its been all good since then. Other customers are pleasant. Driveway and Interior of building clean. Carts work. Alarm-per-space that turns off when you enter and turns back on very nice!

TIP: Come prepared. It will save you time & money!!…read more 1) Bring evidence of your homeowners/renters insurance showing your personal property is covered. They require you to have insurance covering your belongings in storage, so if you don't have proof when you pay, you have to pay for theirs ($14/month) until you do. 2) Bring a padlock. Or two; there are two lock slots on each unit door. I recommend the discus ones (unless you lose keys a lot and it will end up needing to be cut, in which case I suggest a 2 standard locker lock lol). If you don't have one when you pay for your unit, you'll have to buy one (they have a variety available). DEETS *There are 2 elevators, but only one of them goes to the 3rd floor, so be aware if you get a third floor unit. *There is a loading dock on one side in which multiple cars can pull fully in and be covered!!! Have to go up ramp/stairs to get to first level/elevator, though. But it blew my mind. It can get popular at peak days/times, so there are also street level gates that I like to use to avoid other people lol. *Your gate security code is individual! So they can lookup who was in the building at any given time if needed ... *You punch in your personal code at a regular door. The code unlocks the door, allowing you inside where you can hit a button to open the respective large roll-up door. *They have flatbed carts available (and not locked up), so if it's busy you may have to look at the other elevator to find one. * When they're taking you around take note of unit numbers and "landmarks" to learn the way. They do not have maps posted! *There's an emergency sprinkler system which has relatively low pipes. You cannot block them. You have 77" clearance for height. *Biggest plus: You will not find more extensive gate hours elsewhere!! Clean & decently lit halls. Individual units are too dim as there is no lighting above them. Unit design means that bars and whatnot will be in the way - it's not 4 smooth, uninterrupted wall surfaces. Tonia was nice and took time to make sure I understood everything; from the rental contract to how to get in. {Would have liked to been told my two tips either of the two times I spoke with her on the phone though}. Like her, whoever signs you up and gives you a tour will be getting calls and multitasking. They have to. It was fine to me. Overall

Zero stars if it was possible, they really don't even deserve 1 based on them supposed to be secure…read moreand monitored facility. Your property is definitely NOT SAFE here. Whether management is involved in break-ins that occur, or just don't give a damn, Im not really even sure which is worse. Management also loves to park in the loading bay with things like prybars and gloves in the truck bed. This along with the total lack of care and the "this has never happened here," lead to be highly suspicious of anyone associated with this (or by extension) any other ESS facility. Place should be ashamed and owners should be embarrassed.