I think this review thing is broken, it won't allow me to give more than 5 stars! If you've interacted with the staff at Extra Space Storage in Emeryville, it will be no surprise to learn that when you look up "setting the bar" in the Oxford English Dictionary, you'll find a photo of Claudia and Alex. Both Alex and Claudia have repeatedly gone above and beyond to deliver an excellent customer experience. These kind, knowledgeable employees ensured that every time I stopped by Extra Space Storage, I left with a smile on my face! :) Between shooting the breeze, helping me over the intercom when I occasionally got lost, and even rounding up a spare cart when I had trouble finding one, these two always managed to make me feel like a valued customer. As a frequent mover, I've dealt with many a storage facility. Claudia and Alex left -- and continue to leave -- a lasting impression, and every storage facility I encounter in the future will be measured by the example these two fantastic employees have set. Kudos to the hiring team at Extra Space Storage! This is a valuable crew who will keep customers coming back to your wonderful facility for years to come. read more

HORRIBLE! DO NOT USE THIS PLACE All of my stuff was stolen, OVER 10k worth of gear... within the first 6 months of being here. Employees coordinate to lock pick YOUR UNITS. Have two locks, don't keep anything of value, and get ready for them to triple the price and not work with you at all for future pricing. After all my stuff stolen, they would not work with police or do ANYTHING to supply the footage. Horrible customer support as well. 0/10 do not waste your time. read more

You tell me if they DEFRAUDED THEIR CUSTOMER. The unit was advertised as 5'x10'. (see photos) They promise 50 square feet of storage space. (see photos) That's their declared offer on their website. On the contract it reads "approximate" size, 5'x10'. (see photos) When I finally measured the dimensions, the usable square footage was 45", or approximately 4'. (see photos) That's a whopping 15" square inches (over a foot) short of the deal we made. They promoted a 5'x10' and charged me for a 5'x10' and gave me a 4'x10'. That's a 20% reduction in square footage. They delivered 40' square feet. Let me ask you reader: is 40' square feet "approximately" 50' square feet to you? Would you be satisfied with that? Now you might say, you sir should have measured the unit. And you would be right. My bad that I assumed in good faith that a business would deliver on its offer and not short me a whole 20% of the product that they charged me for. My bad for not assuming everyone is predatory in their dealings. I asked for a rebate on the 20% product value that they did not supply me with. The district manager with whom I spoke of course said, "It's approximate. It's in your contract. There's nothing we can do." Approximate is one thing. Delivering 40' square feet of 50' square feet of the product you charged for seems to me more like willful misrepresentation aka fraud. What do you think? Oh, and that's not even why I'm moving out. I'm moving out because they increased the rent from $120 to $211, a 70% increase, which they claim is due to a promotional discount for the first few months ending, the terms of which are sort of buried on page 9 of the rental contract, though with no clear date as to when that will change. I missed the 30 day increase notice because they mailed it to my old address and never sent an email as well. To their credit, when I called them to say I didn't get the notice, they offered to reduce the rent back down to $176. However, that makes me wonder, if you can reduce rental rates at will, why can't you refund me for the square footage you charged me for but didn't provide? Give me a rebate. You owe me one. You might have a contract you can wave in my face, but an respectable business would make good on its offer. read more

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Rio was amazing!!! I was greeted right away very nicely, all of my questions and concerns were answered and Ron went up and beyond to assist me with finding the right size storage. Rio also explained the process of accessing the storage unit which was much needed being this was my first time renting from extra space storage. The facility was clean, smelled really good and well organized. I would definitely recommend extra space storage but specifically the west Oakland location where Rio works read more

BE FOREWARNED: that discounted "web rate" you see online or any discounted rate the offer you in person or over the phone is just a teaser rate that is only good for 3 months. They lure you in with that "discounted rate" and then they quickly bump you back up to the full price. They didn't tell us the monthly rate would only be good for 3 months when we signed the lease. I went back and looked at the lease and it is written as a month-to-month lease, which gives them the right to raise the rent by any amount with 30 days notice. I wish I had asked how long that rate would be in effect when we signed the lease. Aside from the shady promotional pricing strategy, the facility itself it very nice, clean, and has good climate control. I just wish they had been up front about how the rate they offered us would only be in effect for 3 months. That's something a sleazy salesperson with something to hide would do, not something a reputable company that looks out for its customers would do. read more

Very expensive and increases your rent within a very small amount of time. Their rooms are also smaller than advertised sometimes by multiple feet. Pros: climate controlled and clean Cons: bathrooms never worked or were always locked read more

The customer service that I received at Extra Space was 10/10. Claudia and Rio are a great team. Each time I have gone into Extra Space I was treated with kindness and compassion. Claudia took the time the explain the storage contract, fees, and the monthly easy pay. read more

The staff were super nice and helpful. I definitely recommend their service to everyone. Very nice environment.

This place is a bait and switch. They get you in the door with their "web" rate, which is actually an introductory rate. Apparently, they always plan to raise your rent to the full rate in short order. In my case they didn't have the size I wanted when I needed storage, so I rented a larger unit on the assurance I could transfer to a smaller/cheaper unit when one becomes available. With no mention of the fact that I would need to pay the full, "walk-in rate," in doing so. I happened to be talking to the manager, Claudia, when I learned this and her way of trying to make me feel better about this was by pointing out that I'll be paying the full rate soon enough. They also lie about the size of their units. You'd need a magical tape measure to find a dimension resembling what's listed on the website. Essentially you pay for the innards of the walls, which may or may not be usable space, as well as the actual wall. The amount of space that is fully usable is at least a foot less for each dimension. For example, I have a 5' x 10' and it's more like 4' x 5'. I had hoped to downsize to a 5' x 5', which you would think would easily fit a 4' x 4' shelf. Wrong. The 5' x 5' is actually less than 4' deep and right around 4' wide. The positives: The facility is nice, new and clean. And so far there's always been a cart available. read more

Extra Space Storage - What they call a 5' x 5' but is actually more like 4' x 4' - Self Storage Near Me - Emeryville, California

As others have indicated this facility routinely baits and switches pricing arbitrarily on customers. They raised our rates by 50% with zero notice. I will never do business with these people again- BUYER BEWARE read more

Claudia the store manager was very resourceful and friendly really amazing customer service 100/100 would highly recommend she needs a raise!!! read more

The facility is clean and nice, and when we signed up the rate was reasonable, but the rent increases were large and frequent. Eventually we moved out to someplace with better pricing. Would not recommend for long-term storage. read more

Just a heads up for those thinking of signing up with Extra Space Storage based on a price you see on their website. Yes, that will be your price for a month or three. Then you will be surprised to see a huge increase. I suppose they know once you have your stuff stored, moving it is a hassle so folks will usually pay the shocking increase. Well, not this guy. They are not doing anything illegal. They advertise a price and that is what you get. Briefly. Their contracts state, "The term of this Agreement begins on the Rental Start Date listed above and shall continue on a MONTH-TO-MONTH basis until terminated." So just know that your introductory price (even though they don't call it that or even mention that it could change) is definitely going to go up. Not illegal, but certainly shifty and questionable ethics as a business model. No thanks. read more

This place is actually a perfect storage facility. The staff is extremely helpful and personable (especially Ashley). The units are very, very clean with high ceilings. The neighborhood is a little shady, but security seems rock solid. Store here. read more

Extra Space Storage - Self Storage Near Me - Emeryville, California

Rio is so helpful all the time. I hope the company is taking care of such a wonderful employee because he has wonderful customer service and that is why I'm a customer. read more

Excellent professional yet warm and friendly service and I haven't even moved my stuff into storage yet! 10 Stars! Rio ROCKS!!!

It's clean enough. The riff raff in the area never really come over when your loading and unloading. If your like me and this is the closest storage then you should use it. The bad. It smells like some fake coverup scent that is horrid. Often times you can't get a cart to load and unload. They raise the rent ever 6 months. When I started it was $90 for a small unit. I currently am being charged $126. What else are you gonna do... #baylife read more

Good location and clean facility. Unfortunately this location has horrible customer service. Misleading information leading to exponential fees. Very disappointed. read more

Monica and Claudia are the dynamic duo! They provide exceptional customer service. Responses to queries via email or phone is very fast. They both are always pleasant and welcoming as soon as you enter the office. Thank you both for your support the last two years! - Glenna read more

Pros: the place is clean and seemingly safe and you have access to yer shite 24 hours a day. The people who work there are nice. Cons: the business model is scam-ish. Your initial price will go up by 10 percent after 5 months, which they don't mention when you sign up. It will go up in another 6 months by another 10 percent. So within the first year you will pay another 20 percent. Nice little business model. This type of thing makes me rage, but they have the corner on the 24 hour access market so until that changes.. I stay. read more

Alex was very helpful and pleasant in my search for storage. He answered all my questions and the space was clean and fresh! Fully recommend it! read more

As far as the facility goes it's pretty good, they are clean and have good hours. I would just tell you that it's not a very good deal for the price. To get the first month free you need to get the insurance they sell. When you try and get this waved after the first month with your own renters or home owners insurance they take it off for one month and then add it back on the next month. When I went to move out they told me I had till the 4th but when I moved out they hit me for another 5 buck because it was actually the 3rd. This is in addition to the 10% price increase that others have mentioned in past reviews. Overall it's an ok place just be prepared to pay for it. read more

Clean and easy in and out, but really expensive. Also, be SURE you let them know well in advance when you are leaving. We didn't and were required to pay for an entire month we didn't use. I would understand a week or even two, but a month of storage fees when you are putting down a deposit and first and last and you KNOW they can and will rent your unit asap... just kind of awful. read more

Not sure what I think about the fingerprinting, to be honest. That is a bit weird for me, and it's my own fault for not recognizing the possible security issue there so I'm knocking off one star (too bad I can't do that for my own common sense, huh?). Anyway, apart from that, I thus far like this place, and it's primarily due to the kick-butt customer service. Some background: Me: Humongous, unexpected, messy like a mud pie break-up necessitates I flee my living space and take things out gradually while I'm alone. Them: Lovely building with lots of storages spaces within close proximity of my apartment. It was probably a match made more in heaven than anything else I could've asked for at that point in my life. I called their customer service line first, just to get some info. Frank was helpful and pleasant. By putting $10 on my credit card down, I was able to reserve a basic 5x5 that I could visit in person, which is exactly what I did a few hours later. Jewel was the manager I worked with, and she was quite nice, explaining the required insurance, as well as ensuring me that if I didn't like the unit she was showing me, she'd show me others until I found a good fit. I wasn't feeling particularly picky, so I took the first one I saw. She walked me through all of the procedures to get into the building, sold me a lock and some masking tape, and I was on my way. I wish the storage place was open later than 10pm, but I suppose that's more of a safety issue. At any rate, I found it conveniently located (it's pretty much right behind the Home Depot) and not really all that threatening feeling, even after dark. There were dollies available so I could move my stuff. I did get a wee bit lost trying to locate my space the first time on my own, but eventually I found it and was able to break it in with a few stuffed boxes and the like. That's about all I've used it for thus far, although I'm sure I'll be back to put more stuff in the next time I'm able to sneak into my own apartment alone (that sounds pathetic, doesn't it?). And although my renting of the unit came at a time when I was probably understandably not at my emotional best, the customer service I received made the renting process smooth for me. And that's something I really value. read more

This place is awesome. Good location (right next to the 580), really new facilities with a well integrated security system, and very attentive management. I have been very impressed with my experience there thusfar and really have nothing to complain about (unlike reviews below, I wasn't required to do any fingerprinting so maybe their policy has changed). Jewel, the manager here, is awesome. She is really on top of it and has always been quick to help and courteous in all our interactions. I would definitely recommend this place if you're looking for a modern storage facility with great customer service. read more

It's a very nice, clean facility. The staff are helpful and mostly courteous. However, like many of these commercial storage places they pulled a bait and switch on me with the "first month free" scam. When you get there it's "sorry but that space has been rented." Then they show you a more expensive closet and suddenly you've gone from $89 a month to $129 a month (plus all the absurd one-time fees, the lock, etc.). I'm now storing my items with a Sharespace host for one third the cost. I hope peer-to-peer storage puts them out of business. I'm also dubious about the numerous five-star ratings here. Storage facilities often give customers discounts for writing them a good review. read more

We stored our stuff here after a cross country move. Booking the unit from 3,000 miles away was easy. Every person I dealt with on the phone was super friendly and helpful. The facility is very clean and feels very safe inside despite the neighborhood. Move-in and move-out was fairly easy since the parking area is large. Minus one star because the rates are high and my rate was set to increase this month. Not the best bargain in town, but the friendliness of the staff and the quality of the facility made it worth it to us. I don't think we got the first month free offer since we didn't buy their insurance. read more

We rented a storage unit here in early 2018, following a move back to the Bay Area from out of state. We had to downsize our living situation at the time. Our experience with this particular Extra Space Storage location was entirely positive. The location is clean and everything is in excellent operating condition. The staff has always been very friendly and helpful (though on a day-to-day basis you don't really need to interact with them because everything is on autopilot). I would say initially I wasn't thrilled about it's geographical location but now after 2+ years there has never been any issues. So bottom line: if you live nearby and need a storage unit this one is great. Easy and quick to get in and out, clean, everything works well. A good place to keep your extra stuff! read more

The praise: Before I bring up my billing complaint, please note that this facility is superb: clean, well-maintained, great hours, helpful staff. Smooth elevators, convenient carts, climate controlled. The lighting and music come on when I enter my floor, which always amuses me. My stuff stays clean in here! It is expensive, with better amenities than other storage locations (and I've used many others). (5 star rating) The complaint: I requested Emeryville Extra Space Storage remove a $35.00 late fee assessed to my unit #. Billing period is 23 JUN to 23 JUL 2020. Their new software/CRM deleted my cc on file, one of the associates informed me. I was not in the Bay Area and did not receive the mail sent to my home address; I was notified by phone, after the bill was days overdue. I called in with my cc, and was charged $263.35 instead of the usual $229.00. I have always paid on time. My auto bill pay with the same cc went smoothly to other storage facilities. The credit card deletion was not my doing, and I should not be charged for the error. The agent said she would remove the entire $263.35 charge, and that I would need to call back on Monday 27 JUL to discuss this with manager Claudia. When I checked my cc after the call, it appears the agent charged another $263.35 to my account. This is an unacceptable and unauthorized charge, again an error on the part of Extra Space Storage. Thus far, my little 5X10 storage has cost $526.70 for the month. Management needs to refund the second charge immediately. In 10 years of doing business with both Public Storage and Extra Space Storage, I have never experienced service issues or billing errors. (2 star rating) read more

This is the first storage I have used so I don't have anything to compare to. My experience is pretty positive. Clean space and friendly staff. The building seems pretty secure read more

Terrible customer service, the worst I've experienced in a long while. The only reason this place deserves any stars is due to it being new, modern and very close to my home. I signed up in June and I specifically asked if I could have packages delivered on my behalf. I was told yes. Unfortunately I almost missed a flight back from visiting family back in Montana and I had to have my mother send my luggage to me. I gave her the address to Extra Storage and my unit number. I have a very very uncommon last name. UPS attempted to deliver my luggage and the driver apparently mispronounced my name, but Jewel, the manager told me what name they used and it sounded just like my name - not to mention also gave her my unit number. Due to that and the fact that I did not sign a hold harmless letter (which was never offered nor explained to me when I specifically asked about having packages delivered) she refused the package. She offered no apology, no sympathy of any kind, no phone call, and why she couldn't have at least asked UPS to attempt to deliver the next day so she could contact the storage unit owner (me) to obtain this "hold harmless" letter is beyond my comprehension. So my luggage was shipped back to Montana, not cheap and I couldn't even have it stopped in transit because my parents were on vacation and had left the tracking number at their home. Even more bad news about this company... I had contacted corporate almost 2 weeks ago just to get a simple apology. No apology yet... And then I was contacted by Ashley last Friday because my payment was late. I was told when I signed up for the storage unit that I would receive an emailed reminder. Nope never got that either and when I told her about it she said that I'm not the only customer who has mentioned that. This place really needs to get their shiz together if they want to attract customers. Internet savvy customers can really hurt a business. read more

They require fingerprints -- absolutely insane from a pissant little storage chain that doesn't have the resources to protect information that valuable. Watching them file a index card containing our thumb and index-finger prints in a freaking *file cabinet* (which didn't even appear to be locked) was more than enough to make us cancel our rental agreement and walk away. PS to those who rent there now: Extra Space offers no language that protects you from having those prints shared with or sold to third parties. read more

DON'T DO IT. DON'T DO IT. DON'T. DO. IT. Find another option that is NOT Extra Space Storage. You will very likely live to regret the decision in short order. Trust me. I know. Please pay attention to the lowest rated reviews here and you will notice a pattern....shady, bait and switch, pull you in at one price and raise your rates, poor customer service or complete absence thereof, lack of care and concern for customers (even in the midst of a Global Pandemic), whether very long-time customers or brand new, etc. etc. An allegedly clean facility doesn't matter if the management is trash and the rates are outrageous. Over a number of years, my rate was randomly raised again and again and again and again...just because they could. This place has no freaking overhead. It's a building with people's items in it and like 1 employee working in the office at a time. Why do you need $265-$400+/month for a unit just to keep my items??? Capitalist greed is disgusting. My advice: Skip this whole situation. Avoid the manager Claudia and avoid doing business here. You deserve so much better. I wasted thousands of dollars and had a terrible experience. Expensive lesson learned. Trying to help others to not do the same. read more

WARNING!!! If offered a free months rent make sure it is clearly stated in your contract, I made the mistake of trusting these people only to find that I have encountered a classic bait and switch situation I.e. refusal to honor the offer. My experience with the local rental office staff as well as the area rep was met with indifference and a refusal to consider the fact they had made the offer. Pretty cold people. GET IT IN WRITING. read more

This is a clean, secure and well maintained facility. Some of the staff are friendly, knowledgeable and competent, and there is one who is none of those things. Let's just say i've had a number of bad experiences with this particular person who has a lot of attitude. If you're planning on being there longer than 6 months, Aunt Esther says BEWARE children! It's kind of a scam situation, and they raise the rates approx. $10 every 6 months. read more

The worst bait and switch business model I have ever seen. They try to sell 10x20s that are actually two 10x10 and they call them multi-door. Yeah right....i got a resevation for a 10x20 I didn't call and ask for two 10x10s. They tried to sell me a 10x15 for more money. The carts dont work. They have no lighting. They suck. read more

Yes, the advertised prices are not the prices you pay after fees and all that whatnot, but I was still so satisfied with my last experience storing here that I will be using the same facility again in the near future. The staff was extremely helpful and friendly. The facilities themselves are clean and easy to use. Plus last time I stored there they were constantly pumping KISSFM over the stereo. I like to think that all of my stuff had been instilled with funky mojo by the time I picked it up! read more

I first went to Public Storage on Shellmound and 65th... BIG mistake. The property manager there is a complete ass, and it takes a lot for me to say that about someone. I quickly cancelled my reservation there and went to the next closest place: Extra Space in Emeryville. The difference was night and day. Lesea was very sweet, the place is IMMACULATE, and they supply all the moving accessories you could need. I was skeptical about having a fourth floor unit, thinking it would make my move that much more cumbersome, but their facility is amazing: big, convenient elevators, large doors, and free dollies/carts. I only had bedroom furniture to move, but the entire process of signing a lease and completely unloading my car -- all the way up until I locked my unit's door and drove away -- took less than ninety minutes. I will definitely come here again. read more

I had a fast and effortless experience here a few weeks ago. They are very professional here and the facility is clean and easy to get to.

Just got my storage on Saturday, and I'm very pleased. Miss Lesea helped me, she's so sweet. Okay pros and cons... pros - very clean, extremely secure, in my opinion the price is reasonable for everything they offer. Cons - I personally have none, but if anything I would say the price may be a problem for some people. Bottom line I've seen other storage places, and this is by far the best one in the Bay. read more