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Extra Space Storage

3.4 (56 reviews)
Closed 6:00 am - 10:00 pm

Services - Extra Space Storage

Self storage

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What they call a 5' x 5' but is actually more like 4' x 4'

This place is a bait and switch. They get you in the door with their "web" rate, which is actually an introductory rate. Apparently, they always plan to raise your rent to the full rate in short order. In my case they didn't have the size I wanted when I needed storage, so I rented a larger unit on the assurance I could transfer to a smaller/cheaper unit when one becomes available. With no mention of the fact that I would need to pay the full, "walk-in rate," in doing so. I happened to be talking to the manager, Claudia, when I learned this and her way of trying to make me feel better about this was by pointing out that I'll be paying the full rate soon enough. They also lie about the size of their units. You'd need a magical tape measure to find a dimension resembling what's listed on the website. Essentially you pay for the innards of the walls, which may or may not be usable space, as well as the actual wall. The amount of space that is fully usable is at least a foot less for each dimension. For example, I have a 5' x 10' and it's more like 4' x 5'. I had hoped to downsize to a 5' x 5', which you would think would easily fit a 4' x 4' shelf. Wrong. The 5' x 5' is actually less than 4' deep and right around 4' wide. The positives: The facility is nice, new and clean. And so far there's always been a cart available.

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13 years ago

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14 years ago

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11 years ago

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Viviana L.

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16 years ago

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9 years ago

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12 years ago

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11 years ago

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12 years ago

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11 years ago

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10 years ago

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14 years ago

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Review Highlights - Extra Space Storage

pros - very clean, extremely secure, in my opinion the price is reasonable for everything they offer.

Mentioned in 5 reviews

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Up & Up Moving and Storage - Friendly, uniformed, experienced movers. You're looking at 10-20 years of experience in the moving industry per person!

Up & Up Moving and Storage

(147 reviews)

Jack London Square

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

Extra Space Storage - selfstorage - Updated May 2026

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