I picked the wrong place! If you're on the upper level like I am and the elevator goes out there's…read moreno way to do anything. I've been there less than 6 months and already got an increase from $74 to $112? As it is the place opens at 7 am and closes at 6 pm? No parking. Just a bunch of price gouging when we have an economy that sucks!

I dropped by today and Jared was able to help me go over everything I needed for my storage unit,…read moreand took me up to see it. He was very courteous and explained everything neatly with precision. Thank you Jared!

Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

No help at all always delayed. Said they open at 10am had to wait 30 minutes. I need the help desk…read moreits never there

The customer service here is outstanding. The management was always very helpful and accommodating…read morewhenever possible. You don't want to have shady things pulled on you when your possessions are out of hand, and I never had to worry about that here. Highly recommend!

There's always a 1st time for storage needs, & I was sure glad to find Berkeley self storage…read more Adriana&family are wonderful, they do a great job taking care of everything.The location is so convenient, it's safe. I'm going to miss storing my things! I've only met the sweetest people here, and even a new client-friend. YES the price increases but they clean regularly, and there's someone close by in the office. It's worth it to me, actually motivated me to hurry up and make my move final. It's CLEAN and your things are SAFE! Thank you very much. I won't hesitate to use Berk-Self Storage again, also help other people during their moves in this journey called life :))

From a convenience standpoint, City Storage can't be beat, it is practically on the same block as…read moremy house. The place is clean and my storage locker was close to the entrance. However, the opening hours are very limited and in the 18 months I was a tenant our monthly rate increased by nearly 65% way in excess of the rate of inflation. The facility is nice and clean and the staff are very friendly and helpful but I can't overlook the massive price hike.

Haven't even been there for half a year, yet the rent is already being increased by more than 20%…read more Apparently a type of rate scam. You move your stuff in at a somewhat affordable rate, breathe a sigh of relief at finding somewhere reasonably nice, then get hit with massive rent increases after just a few months. SO DISAPPOINTING and SO DISHONEST. Am now looking to downsize - or will be moving elsewhere. Then City Storage can find their next unsuspecting victim and begin the cycle all over again...

Very clean space!! Staff very friendly and helpful strongly advise this specific locationread more

Worse store manager and customer service!!! Stay away from this storage place!!!Other public…read morestorages aren't as bad but they harass you even after getting payment!!!

I've been with them for about 3 years. The current staff is very nice and are working hard to keep…read morea good face and keep customers satisfied. The previous manager, was very mean and rude... I did have a unit break-in last year... I just had a another unannounced rent increase but called and they lowered my rate. Recently they shortened the hours for accessing your units to align with office hours, basically closing 3 hours earlier at 7pm, no longer 10pm! This def hurts! They say it cause they don't want people on the premises much longer after the staff leaves which is at 6pm. Sounds like I shouldn't be here anymore, But I continue to be here because it's close and convenient and the current staff is very nice If they extend the unit access hours I'll be much happier!!!

Easy, accessible, great customer service. We are very pleased thus far. The parking is sufficient,…read morethere's Dollie's for the lift (elevator), and the stairs are easy. The location is conveniently located near the freeway.

We called to get more information for my grandmother & a worker named Ecarriae helped us out ! He…read morewas extremely insightful & respectful. If you go in I highly recommend speaking to him. He seems to know his way around & gave us the information we needed to move forward with the storage space . Thank you !!

My rate was raised nearly 40% after my first 2 months, going from $200/month to $275. My rate was…read morenot advertised as an intro rate, so the rapid increase felt akin to price gouging. My advice to the business is to be upfront about rental rates, and not to mislead customers.

I love this place and will come back if I ever need to get another storage unit. Very clean…read moreproperty with clean units. Super friendly staff (Pedro and Frankie). Coffee and water and super clean bathrooms while you wait for your movers to load/unload. I was a short timer but there everything was 10/10! The security around the place and your unit is top-tier! I never worried! Definitely a great way to represent Oakland!

Easy to understand pricing, no hard-sell, good value rates. Building is clean, elevator works,…read morestorage room well built. Staff are very nice. The owner's phone number posted in the waiting room is a nice touch. I got the instructions on keying-out wrong, and it wouldn't let me out. After the office was closed, but an employee explained what I'd missed and its been all good since then. Other customers are pleasant. Driveway and Interior of building clean. Carts work. Alarm-per-space that turns off when you enter and turns back on very nice!

This is an outstanding and very safe place to store things. Well run, lots of cameras, uniform high…read moresecurity locks on units, clean and dry storage units. I want to complement Flor in particular for quickly noticing on her daily walk around the facility that for some reason the lock on our storage unit was somehow missing (my fault). She put a new lock on it immediately and notified me. I immediately came over, verified that all our goods were present, and put a new lock on it Flor stayed late after closing to make sure everything was right for our unit. I cannot thank her enough!

I am really happy with my experience at Storage Pro. The store manager is very knowledgeable and…read morehelpful. Dominic was extremely pleasant to communicate with, very professional and has a great can-do attitude. Ricky was also very helpful. Good vibes at Storage Pro Richmond.