I'm sad to give the salon three stars because I had a truly great experience. Unfortunately, my dip…read morenails cracked within a day of getting them done. It's hard to see in the pictures but in addition to where the dip already chipped, there are actually cracks all throughout the dip on most nails. The positives, though! Amazing service, skilled technician, taking COVID seriously with sanitizer + masks + plastic guards/shields. Also my pedicure is still going strong. I would honestly give this place a second try (except I don't live nearby), it may have been a bad batch of dip powder or bad top coat, etc.

Dropped my mom off here for a pedi and fill. They were great! Located right by Sam's Club. The…read moreparking lot is a bit of a mess, there's one way in and only one way out. They offer you a drink (soft drink or water) of your choice with a service. They did a great job on the pink and white fill and her pedi. Pedi was $30 (no gel) and fill for pink and white was $40. Average prices for this area. They take walk ins and appointments. It was clean inside. The staff was helpful and friendly. The restrooms inside were also stocked and clean. I would definitely come here again and recommend this nail salon!

I tried a different nail salon and the no chip- chipped. My friend recommended Star Nails…read more I have had my no chip on for 2.5 weeks and they are doing awesome. Many nail techs and easy to get into. Fair pricing and quality work.

When I lived in Elgin, this was my favorite Salon to go to…read more If I'm ever in the area I would not hesitate to stop here.

Update: the owner reached out to me & asked me to come back so they could redo it at no cost. She…read moreput me with Amee & she was wonderful! Completely different experience. She was gentle & methodically did the manicure to perfection. Her dainty art work was exactly what I wanted. It's perfect. I brought a picture & they said they could do it no problem. They assigned me a young man who obviously didn't know what he was doing. Even filing my nails he rushed & was very sloppy. They're uneven. It was a French manicure with a glitter design. Other staff members came over without me asking & made him redo it FOUR times!! It still looks nothing like the picture. Very disappointed

I recently switched to this nail salon. I'm always nervous when trying somewhere new because who…read morewants to pay for something and then not be satisfied with it. However, I have been here twice now and seen two different nail techs. The salon is nice and clean, I think I read in someone else's review that it was dusty.... (Eye roll) it's a nail salon...there's dust flying around all the time. My first visit I saw Alex for a dip. I had gotten impatient and had removed my dip myself, which of course resulted in busted up nails that were slightly embarrassing. He did an amazing job and it was probably the fastest dip manicure I've ever had. The second visit I also had embarrassingly trashed nails because of poor planning on my part with timing before family pictures. Vicky was so meticulous and got my nails cleaned up and looking amazing. I have no idea how she did it because they were ROUGH when I arrived. 2 great experiences, I will definitely be coming here from now on!

Everyone here is so kind! And they do a good job with your nails! I love how kind and attentive…read moreKimmy is!

Went today for the first time since moving to the area and had a great experience. I was able to…read moremake a same day appointment for a no-chip pedicure and they took me right away to start soaking before they could start my service. The cost was well worth it (hot towel and massage after the foot treatment and color application)! Everything was very clean inside the salon. They used brand new items (opened in front of me), changed gloves multiple times and had clean tools. Ling Ling, my manicurist, was very nice and did a great job! The massage chairs and music were also nice and chill. I enjoyed my hour of me-time! Will definitely be back and possibly try some other services.

I've been going to this nail salon on and off for the last three years. This establishment is a…read morelittle outdated compared to the new trendy nail salons, but I will say they have the same quality of work as somewhere it would be more expensive. Bill and Kevin have been there since I started going there and are kind and friendly if you try to make conversation with them.

Excellent Service! Friendly and patient team. I like how quite it is too. I enjoyed just listening…read moreto Holiday music and no T.V. Very relaxing experience.

I visited today Nail Spa on Thursday January 16 for a manicure and pedicure, but by Monday 20, the…read morepolish had already chipped. During my manicure, the technician mistakenly applied the wrong polish. When I noticed and mentioned it, she said it was too late to fix the first layer and added two more coats of the correct color on top. Unfortunately, the result was not satisfactory. The polish on my index finger also peeled off, forcing me to trim my nail to make it less noticeable.

Always clean. Always friendly. Always professional. They treat grandma like a queen!! I would never…read morego anywhere else...

Under New Management! Just had my nails done by Anna... fill w/cat eye no chip manicure, Excellent…read moreand my no chip pedicure done by Kathy Great Job! Excited to see how they upgrade the salon. Looking forward to my next visit.

The first time I went after new management started - a guy did my nails and complained about them…read morethe entire time - insulting! The owner even said to him "stop complaining". I decided to give them one last try. Wendy did my nails this time. Was all set to go and she for whatever reason took the top coat off and put on another layer of color (gel nails) on one foot. Didn't notice until I got home that i have a slightly different shade on the toe nails she redone. I do not have the time to go back after their screw up. I will not be going back to Total Nails

Been coming here for a year now and they always give amazing service and my nails always look…read moreamazing! They just did my birthday cake set and it came out so cute!!

absolutely disappointed. this picture is what i asked for, and this is what I got. I was told this…read moresimple design could be done and was even charged an extra $10 prior to starting my nails only to be told after that they didn't have that gold color. I was refunded $8 but that didn't make up for the travesty of what was done to my nails after. my nails were filed to different shapes, my cuticle bled, and there was polish all over my fingers and nails, my nails were scratched up and the tips were done so sloppy. No base coat was even added!! This is what i get for not paying two times more for no chip polish. The difference in inspo picture is such a tragedy. Will not be coming back and would never recommend this excuse for a business to anyone. Rude and condescending staff.

I visited your location three times and was treated rudely each time by the lady at the front desk…read more Her attitude was unwelcoming and disrespectful, which made the experience very uncomfortable. I've also called to ask about a polish change for my daughter, and again, the tone and attitude were unnecessarily rude. Being told it would be $30 for a simple polish change right after she had just gotten her nails done was frustrating, especially when it was just a matter of not liking the color. The only reason I've continued coming to this salon is because of the young lady with the black glasses who does my pedicures and manicures. She's always sweet, professional, and does excellent work. Unfortunately, the consistent poor customer service from the front desk has made it difficult to continue as a customer.

Very rude experience. I simply called to ask for an appointment to remove my nails, and the…read morereceptionist cut me off, saying "sorry, we don't have anything, call next week." I was still speaking when she abruptly hung up on me. This all happened right after she asked if I was only removing my nails, which made me feel as though the service wasn't valued because it's not as expensive as others. That doesn't justify such unprofessional behavior. I normally don't leave reviews, but this experience left me very upset.

I absolutely love this salon. It's always spotless, calm, and beautifully organized, I especially…read moreappreciate that there's never clutter anywhere. The staff is incredibly kind and welcoming, and their work is immaculate every single time. The owner Rachel always welcomes her clients with open arms, and my favorite technician, Tonya, is incredible, however all technicians are very skilled. They truly take pride in what they do, and it shows in the results. Highly recommend!

I would highly recommend going to another salon in the area, as the owner or manager isn't very…read morefriendly and doesn't respond to customers well. I have been here a total of 3 times, the first two times being great experiences and this third being my final and worst. Don't bother using their online appointment system. The manager was upset I accidentally made two appointments as they don't have a cancel or reschedule option. I put a note in the second appointment saying I needed to reschedule to later, as I called earlier and the salon was closed/no answer. He berated me at the salon saying "no, call, you make two appointments and we can't see notes in our system" so why have a note option online at all? Pricing is not transparent and honestly they are a little shady with it. I booked an appointment for a gel fill in, and knew I'd probably pay more to get an acrylic put on as one of my nails broke. During the service, the technician wasn't very talkative and not helpful when I asked what color (between two colors) would not match too closely to my skin tone as I didn't want that. I really don't like how my nails came out. At the end, he charged me for a full manicure on top of the gel fill-in, acrylic tip, and cat eye. My total was $75 when I only came in for a gel fill in & I understand the cat eye is more. I didn't ask for a manicure and he definitely didn't ask me if I would like one for an additional charge. I'm not going back to this salon, as I rather spend that much money for an owner/manager who values his customer and doesn't seem to have an attitude at every single remark. Also, I don't appreciate shady businesses adding services and charging you at the end because obviously I'll pay for it being done but I didn't ask for it so how is that fair?