(I am writing this review on behalf of my mother. )
I went to the stylist (Grace) and requested a wash, press and curl. I am African American and my hair is unprocessed/no relaxer. Because the texture is thick yet is very soft, when I go to hair salons, I get the previously described service to avoid chemical damage.
When I went to the appointment, Grace washed and conditioned my hair but before she used the handheld blow dryer, she applied a chemical solution. I asked her what it was and she didn't tell me. Not wanting to cause a commotion, I just dropped it but I could tell something was not right. The chemical didn't burn but it left my hair extremely limp to the point that even after several washes, the hair hasn't returned back to its natural curl pattern/kinkiness. My hair doesn't hold a curl any more, the way it used to, prior to visiting her and it is still recovering from the damage done, as of four months later.
The main thing that upsets me is that she wouldn't tell me what products she was using during the washing and conditioning process and I am certain that it was never always the same thing. A friend of mine had the same experience but again we didn't want to cause a commotion, so we have not returned. read more