If there is one thing I will not tolerate, it is a liar.
And…read moreliars who cheat ppl out of their money, especially in this economy? No, ma'am!
I have to preface by saying this is all done by the same stylist for the same service, a twisty blow-out.
1. First appointment, no charge based on a Facebook post looking for volunteers.
2. Second appointment was half off since I booked during my first session, $11.
3. Third appointment, the stylist is now level 1, so my visit was $31.
4. Fourth appointment, I ask her if she can pin my curls as she does them and then release them at the end. She says yes, cool. I go to pay, $41....? The receptionist says it's because I got my hair pinned. Okay, but no one told me there was an upcharge. I'm irritated but pay and decide I'm not coming back ever due to this.
5. Now, on Friday, 2.23, I decide that morning I needed a blowout because it's my birthday, and the only place that could get me in was here,so I booked it. I tell my new friend my plans and lo and behold, not only does she also go to this salon but gets blowouts regularly by the same girl. I tell her about the $10 upcharge for the pins, and she's shocked! She tells me she never gets charged and leaves with the pins!
Ok, so now I'm going with this info in my back pocket. I go in and ask for the same blowout. The girl herself this time offers to pin the hair in the crown area for added volume with NO mention of an upcharge. I tell her, you know what, can you pin the whole thing actually. And she says, oh, that's a $10 upcharge. And I immediately tell her why, you don't charge my friend and literally pull out the text convo to show her. She stutters and says, oh she didn't pay last time? No, she's NEVER paid the extra charge I tell her. Then she suddenly decides that in a whole 'professional' salon, she doesn't have enough pins to pin my whole head. COME ON! What a joke. So I'm thinking it's my birthday (I told her this too) I'm not stressing, I don't have time, fine just pin the crown. She finishes my hair and we go up to pay. She says $41!! I'm sorry, what? I said I'm not paying the $10 upcharge for the pins. Now, she says, oh no it's not the pins, it's your long, thick hair. I'm like dumbfounded. My hair has been this length always and she has never said anything before. I'm in shock at this point, she really swindled me into paying that extra $10 like she initially wanted to. Again it's my birthday, I have a dinner to get to. My fault, but I decided to pay with cash, so now I have no record and no way to dispute with my bank.
And what's even more mind-blowing, my same friend went again today, AND NO EXTRA CHARGES! Are you kidding me? What scam is this place running? Are they pocketing the upcharge money? How ridiculous is this? Soo unprofessional.