Great service and great customer service. Ricky was very clear and very helpful through the whole…read moreprocess. Will be coming back for any future work needed on my vehicles.

Great place, great communication, great people they will facilitate transportation if needed.read more

Good honest service for your car. Ron is very professional and easy to talk to good communication.read more

This place is amazing. I went to them to get a quote about a car trouble I had and ultimately…read moredidn't get my car serviced by them. Even so, I was given great advice. The owner asked amazing questions and super understanding. They recommended me to go to the first place I got my car diagnosed because they knew the owner, and knew the quality of their work. The owner told me he could fix my car but he wasn't part of the beginning to really understand my car troubles. I felt he wasn't trying to rip me off or give me false information. The owner is a genuine person and wants what's best for your car which I really appreciated!

I've had a great experience in every service provided here. This place is very welcoming, from…read morecoffee to a friendly decor that makes it comfortable for women and children. The service is fast, professional and honest. The staff is friendly, knowledgeable, and very transparent. it's hard to find a place you trust but this is definitely one if them. I highly recommend!

Went in for a stripped screw inside the engine bay thinking I was going to be an expensive error to…read moreremove, but thankfully the skilled mechanics were able to get it out and only charged an hour of labor. Can't say other shops would do the same from personal experience. Absolutely recommend, very honest and straight forward staff, great experience from the mechanics to the front desk!

My car's electronic parking brake system needed to be reset because the car was showing an error…read moreafter my husband change the pads and rotors, the parking brake was working fine but the computer wouldn't reset. I went to the pos Puente Hills Mitsubishi at first for help and was told it would be $300 to disassemble the entire braking system to even have it diagnosed when all it needed was a 5min reset by specialty computer tool. Came here to Tokyo Automotive Repair to see if they could help, and Kevin upfront was so nice. The tech, Kai I believe, took care of it right away! No more error beeping. Never going to the dealership again.

I recently took my 36k miles 2021 Mazda CX-30 in for an oil change and I think Kevin suspected that…read moremaybe I don't know a lot about cars because he tried to upsell me some silly oil package on my car stating that it'll cause more carbon buildup if I don't.... I'm always on time with oil changes 5k miles no matter what year... I relied on the old reviews of this place with Tatsu but I agree, I met Kevin and he isn't that welcoming, not sure if he's going thru something in his life and taking it out on customer but I also agree, he's short, can come off as rude and idk, doesn't seem to enjoy talking to customers about cars. I asked for oil change only and got quoted over 200$? He tried to say the better oil was recommended but like dude I can go to valvoline right now for 100$ no questions asked.. I think they try to charge more because they use high tech diagnostic equipment which is great for major issues but for simple things I was displeased to get upsold when my almost new car is in great condition..... I was hoping to build a lasting relationship with this place but I'm going back to my trusted dealer who is a bit farther but worth the drive, Fitzgeralds Auto in Costa Mesa or OC Masters Tech in Orange for my MAZDA!

On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

Decided to use Yelp because of all their reviews to get a repair service quote for an oil change…read morewith new engine oil filter and brake fluid flush. They messaged me asking to confirm engine size even though I had already included in my initial service quote request details and then they stopped responding after I confirmed my vehicle's engine size. So for this reason alone, I couldn't in good faith recommend this business to anyone I know.

They started off great with answering back and communicating with me. Then it failed. I called the…read moreauto shop to verify only to say that was incorrect pricing and they never told me of any deal when I told him yes they did. He stated they called but I didn't answer when they never called me. When I knew he wasn't understanding anything of what I was saying because he seemed irritated already, I told him I would take my business elsewhere. I don't trust this business. The guy was argumentative and thought I didn't know anything about cars since I was a female.

I have brought my girlfriend's SUV to Frank a few times in recent months and wanted to write an…read moreupdate. One visit was to troubleshoot the air conditioning, which was barely cool at best. I was hoping it just needed a Freon recharge. After checking the A/C system, Frank confirmed that the Freon was just low and everything else looked good. Luckily, her older car uses the newer, less expensive Freon. I just hung out while he recharged the system, and it was ready to go about 20 minutes later. The cost was only $150, money well spent to get ice cold air conditioning back. The most recent visit was to troubleshoot a service error code and ABS and brake warning lights. I was hoping this would just be a sensor on one of the wheels, but Frank said it looked like the main ABS ECU unit was faulty. Given the potential cost of the repair, it didn't make sense given the value of the car. I appreciated his honest opinion. He said there was no charge, but I still tipped him for his time because he always takes great care of me. I have tried a few other shops in the area over the years, and had initial good experiences. However, they all eventually gave me an estimate I knew as wrong, or didn't do work they said they did. I've been going to Frank ever since, and trust him 100%. If you need a top notch mechanic, Frank is your guy!

We've been going to Frank's for a few years now, and it's hands down the most trustworthy mechanic…read moreshop around. You can bring your car here knowing Frank will be completely honest about what's going on there's no hidden agenda. He's also very personable and doesn't give you the runaround or talk down to you especially as a woman, that really matters. He treats you like family and genuinely cares about taking care of you and earning your business for the long run. While you wait, they have a cozy couch, plus ice, water, and coffee machines, along with a TV to enjoy. I can't recommend this place enough!

Took my Audi here for a repair as the dealer was going to charge way too much. Customer service was…read moregood. My car is running so much better. Give this place a try and you won't have any regrets!

I was very pleased with transmission service on my 2020 mini countryman. I also need an engine…read moremount and Mike gave me a reasonable price and I was very happy with the fast work. I had my car back in a day. I worked with Daniel and I really appreciated the time he took with me and communication was excellent. I am definitely going back here for future service.

I got a drive belt replacement it was cheap and fast. Took care of it in 2 hours. Great service…read more Highly recommend it.

This is one of the greatest auto repair places I've ever been to everyone is on top of their game…read more They called me to give me an update. My car wasn't doing well, but they worked very hard to fix it and the price was good. I'm a single woman who lives in Fullerton that doesn't want to be taken advantage . I know I have been in the past iIf you're looking for a great place for your car with a great team and good prices, This is you place Thanks Jane

I've been taking several vehicles to Dale and his team over the past decade or so. I can always…read morecount on them to diagnose the problem and give me a fair and honest estimate. I've taken three different cars here. This team takes care of each one. And they answer all of my questions. And they do it at a fraction of the cost of any dealership.

We love this place, Dale is totally competent and is always honest about what needs to be fixed to…read morekeep our cars in top shape. We totally trust them, we even sent our daughter and her friend over and don't have to worry about them getting taken advantage of. Would give them more than 5 stars if I could!