Joseph and Rey were awesome! Everyone is always so nice and will continue to get my car serviced here

Service was quality, efficient and definitely effective. The team was really cool. Great group of people. Highly recommend getting your vehicle serviced with them! read more

Great to work with. I was THAT GUY, always coming back with "its not correct". they never made me feel bad and finally was able to figure it out! shop is clean and everyone was nice. read more

This is, by far, the absolute worst auto shop I have ever dealt with. If I could give this company negative 5 stars, I would. In retrospect, it's my fault for ignoring the customer I heard complaining to the management about his experience when I was dropping my car off. Without getting into details, these guys are scam artists, like what you expect at a stereotypical used car dealer. Their communication is terrible, and, in short, no one takes accountability for their mistakes. In short, I was promised a day and a half fix, and they bricked my car. Then they sat on it for days, only to tell me that a dealer needed to fix it. The dealer then did a proper job, and told me that they had Mickey Moused some wire they were supposed to fix, and that their assessment was incorrect. I will be using my dealer from now on, for the same price (if not less), and with the reliability I expect from professionals. In other words, the complete opposite of what this shop delivers. read more

You pay close to $300 for a warranty, but if you need to use it, you're charged a $200 diagnostic fee to determine whether the issue is actually covered. The fee is waived if the repair qualifies under the warranty, but if it doesn't, you're responsible for the cost. This policy can discourage people from bringing their vehicles in, especially since most customers don't know the cause of a mechanical issue before it's diagnosed. If a problem appears within the months following the service, I think the vehicle should be inspected without requiring a $200 fee upfront just to find out whether the warranty applies. It doesn't feel like a very customer-friendly process, especially considering that you are paying a premium coming to this company in the first place. read more

My initial review is posted; however, it's been manipulated. The photos were missing. I stand by initial review. I went to Placentia Super Service for a second opinion and the price of item was inflated from $156 to $2003 and they were trying to keep my car by calling me on the phone trying to shake me down for more money. The owner did call me but I refused to take my car back there after being swindled by them. I didn't believe my car needed all that work but it was a classic bait and switch. What happened to all the pictures I uploaded? No, I would never recommend this business. read more

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Placentia Super Service has become my go-to mechanic. I really appreciate how friendly, communicative, and transparent they are. There have been quite a few times that I need to drop my car off that day and it's always out & working better within a few days. Thank you to Ricky for always being so helpful! Really appreciate your guys' kindness and hard work!! read more

Took my raptor in for an oil change and they did a full inspection on the house to find my front differential was leaking. They call my warranty company and took care of everything! They even dropped me back off at my place while my raptor was getting fixed. read more

Placentia Super Service - Auto Repair Near Me - Placentia, California

I got new tires from Costco and was referred here for an alignment. After the service, my steering wheel was off and pulling to the right, so I had to call and come back to get it fixed. I wasn't happy about needing a second visit for something that should've been done correctly the first time, but they did fix the issue when I returned. The waiting area is clean and comfortable, with snacks and drinks available. There's also a window to watch the technicians working. Overall, the service was good. In terms of price range it was about $180 for the alignment. I appreciate Ricky and Korean guy forgot his name but appreciate both of their help! read more

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Warning, if you are a woman, do not come here. They will attempt to rip you off‼ The latch on my car trunk broke, I found the part on eBay, brand new for $53, but I was being impatient and didn't want to wait 2 days for it to get shipped, so I took it to a couple shops to see if they could get the part the same day. This shop quoted me $580, which is so inflated compared to what the first shop quoted me. Mind you, I found the latch myself in Anaheim for $25, yes the part was used, but I managed to fix my car trunk myself in 20 minutes with a simple YouTube video and I know nothing about cars. Yes, they are friendly and helpful, but if they sense your desperation or if you look like you know nothing about cars, they WILL attempt to rip you off. read more

Placentia Super Service - The $25 latch I found myself, they quoted me $580 to replace this. - Auto Repair Near Me - Placentia, California

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I grabbed my Ford F 100 truck and for all kinds of repairs and replacement parts. Ricky is my go to guy here and he is absolutely incredible. Everybody here is extremely nice and most importantly, professional. They're still working on my truck as it needs a lot of repairs, but I have 100% confidence in these people!!! I'll post more as the process goes along with my truck. I give Placencia Super Service Give them your problems and rest easy!!! read more

Ricky was very helpful, and the procedure was smooth and quick. Definitely recommend this place

Returning customer to Placentia Super Service multiple times and always impressed by the service, from the Advisors David and Ricky to the driver RaeAnne. When you enter the building right away, you are greeted professionally right away and also while you're waiting, they have an excellent lobby area similar to a dealership quality of keeping customer in mind. From free coffee and free popcorn, sodas and candy - to nice areas to sit and even a workstation desk to work from while you wait. Very impressed that the owner puts this much thought into the customer's experience. Highly recommend. read more

David was very helpful and professional! I found this place last year. They kept me in the loop and prices are reasonable. so needless to say I found my forever mechanic shop! They also provided a ride home. read more

Great service and honest business Rick, and staff very helpful very informative. Thanks for all the help.

Ricky and the rest of the staff here are so kind! My car had a ton of problems and since I wasn't able to fix everything immediately he figured out which issues could be fixed later instead, and took care of its overall functionality first. My car is running so beautifully and I'm grateful they did such an amazing job! read more

Service is always great, and they make sure to finish any work same-day if possible! I have been taking my cars in for over 7 years and never have had a complaint. read more

Fast and efficent Ricky and David are amazing! Would defiantly recommend and will return!

Been coming here for years. We recently found out that our used cars extended warranty service was honored here at this location. That's fantastic as opposed to taking it to a dealer which is 20 to 30 minutes away. They do a full diagnostic with photos. So they take pictures of things that they recommend and give you a scale for immediate need something to keep an eye on and otherwise OK. Shop is pretty upfront with all of the costs. Last time we had to take it in for a trunk latch that wasn't functioning correctly and setting off an alarm. It took him a minute to figure it out, but to make things right they ended up doing the service entirely free and just taking care of the customer. They've done that before where they've covered a rental car for a few days if needed. They work with you. When highly recommended, I appreciate the care they take into servicing the car and being upfront with the work. read more

Joseph was AMAZING! Answered all my questions made sure I received the best service and did a thorough inspection on my car. At a decent priced rate! Will definitely be back! read more

This business is not the place , my experience was horrible . That why I continue to use outside mechanics and will continue too . Came to get work on my brakes , I made an appointment for 10:30 . They didn't do the brake until 2:30 . That's because I got up and asked for my keys to leave . I knew my brakes were bad that's why I obviously came here . Ended up getting a brake inspection fee when I came for brakes ! Not only that , they took forever with my truck to leave after I paid . The hey claim to use dealer parts and have proof of lkq truck dropping off aftermarket parts in the shop read more

Placentia Super Service - Auto Repair Near Me - Placentia, California

I recently brought my Toyota 4Runner to Placentia Super Service for an oil change and had a great experience from start to finish. Joe at the front desk was welcoming, professional, and made the whole process easy. He answered my questions clearly and there was no pressure or unnecessary upselling. The owner, Bob, responded quickly to my inquiry, which I really appreciated. The price quoted was affordable and fair, especially for the quality of service provided. They also patched one of my tires at no charge while doing the oil change -- that kind of customer care really stands out. It's not often you find a shop willing to go the extra mile like that. The waiting area was clean and comfortable, stocked with bars, popcorn, coffee, sodas, and water. Even the bathroom was very clean, which says a lot about how they run their business. Service was completed in a timely manner, and my 4Runner is running great. I left feeling confident and well taken care of. I highly recommend Placentia Super Service and will definitely be back for future maintenance. read more

Placentia Super Service - Auto Repair Near Me - Placentia, California

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High $$$$. I had brought my vehicle in before a long trip for some safety concerns and transmission issues I was having with my vehicle running rough and stalling in traffic. I also requested the brake pads be replaced as required. They did not service my brakes as requested, they stated, "Your brakes are fine". *They were not. I noticed they also did not rotate the tires as requested. Shortly after receiving my vehicle back and a 300 miles away and in the rain, my vehicle failed with the very problem I took it into Placentia Super Service for. This is the second time this type of problem has happened where the my vehicle ended up operating worst than it did before they touched it!! I ended up having my vehicle towed to another shop, a dealership. All the work took a few weeks to diagnose, repair, replace, correct and pay for the work preformed. The dealership also pointed out that the brake pads should have been replaced at Placentia Super Service, since one was at 2mm! Like a previous visits to Placentia Super Service, they have not been accountable when I reached out to them. I have not heard back from P.S.S. since my last communication over a week ago. *I recommend everyone read all the 1 and 2 star reviews they received on Yelp. Interestingly, many of their 5 star reviews are by misc people that only posted couple of reviews or less. I suppose if you are only seeking staff that smiles and talks you into excessive work with a waiting room with snacks, this could be a place for you. Otherwise, like most people, we prefer shops with honest staff and businesses with integrity, I would recommend trying OTHER businesses than Placentia Super Service. read more

I had an outstanding experience at this location and highly recommend them for any of your automotive repair needs. Joahn was absolutely amazing during the checkout process--friendly, professional, and made everything seamless. Chris took the time to explain every step from the very beginning, so I always knew what to expect. What really stood out was the communication. The team listened to all of my concerns and kept me updated throughout the entire process with phone calls every step of the way. It's rare to find a shop that truly values customer service the way they do. If you're looking for a repair shop that is honest, communicative, and genuinely cares about its customers, I highly recommend this location! read more

Paul was super helpful and friendly. He was very efficient and able to get me what I needed. Very honest place and they are very straight forward with anything that they will do on your car. I reccomend this place to anyone debating on coming. The value is well worth it for what you pay and they go above and beyond to help. read more

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Has a pre purchase inspection done. They were very thorough and explained everything in great detail.

Gilbert is AMAZING & went above & beyond to help me out! I called for a quote for an oil change on my Q50 & spoke to Gilbert. They didn't carry the type of Liqui Moly I wanted for my oil change but said he would be able to order it for me. Gilbert even showed me the oil & the filter when it arrived to verify it was what I wanted. That made me feel extremely happy to know I'm getting exactly what I wanted for my car. Customer service is A1! Very happy I called Placentia Super Service! read more

Great experience, fast fix, and open on Saturdays! Ask for Ricky. Would come again!!!!!!!!

I had an outstanding experience at Placentia super service. I brought my car in for a diagnostic because of a humming noise coming from the hood. Joseph and his team was able to provided top-notch service. They diagnosed the issue quickly, explained exactly what needed to be fixed, and gave me a very fair quote. read more

I had a great experience here and would go back and recommend it. Joseph listened to my concerns, gave honest quotes, was eager to help, was quick to get my services done and gave me affordable rates. The team replaced my front engine splashguard/underguard as well as replaced the engine and cabin air filters that I had bought at auto zone in about 30 mins which is the estimated time he told me read more

Thank you Placentia Super Service for helping me get a new tire to replace my flat today! It's helpful that they are certified with AAA too! Joahn helped me with the entirety of the process and answered any questions I had. He helped keep me updated on my time crunch and was understanding! They have a nice seating area with drinks and snacks, they also have a customer work station, wifi, and a ride service if you need a ride home or to be picked up to get your vehicle! You guys have a returning customer, thank you kindly! read more

I had a 70 point inspection done, as well as a diagnostic and they completed both and shared with me the things I needed fixed. Only problem for me is the prices they came up with. I found other auto repair shops for a much less amount after the fact. I was disappointed that I couldn't use their service because I already paid the $200 that would have went towards service, but the amount they quoted me for just didn't seem right at all. I did my due diligence and I was right. I didn't have any service done so this review isn't about that, it's all about their prices specifically. read more

If your looking for a reputable repair facility that stands behind its name this is the place. They also work with extended warranty repairs so you dont have to go to the dealer. Not to many places like this left in my opinion. A place you can trust that cares to get it right! Thanks Ben for your promtness and diligence in our time of need! read more

I had my car towed in for a transmission diagnosis, but after inspection, it turned out the problem was unrelated to the transmission and required dealership service. PSS was honest about the diagnosis, refunded the diagnostic fee, and even offered to cover the towing cost. The manager/owner handled the situation professionally and with excellent customer service. I appreciate their honesty and integrity and would recommend them to anyone looking for a trustworthy repair shop read more

Rae was very helpful and made my experience delightful helping me whenever I didn't understand something and explained it in detail. Joahn in the front kept me updated and informed on my car and waiting time read more

Update that this shop continues to be really great. Straight shooters that are not overselling. Paul also explained things to me in a way that really helped me understand the timeline of how I might want to approach maintenance which I found really helpful. Also want to add that I spilled an energy drink in my car last night when picking up take out and my car seriously stank this morning and I was so embarrassed but I just picked it up smelling nicer than how I dropped it off so thank you PSS for that! read more

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I was able to get an appointment for an oil change a day before for next day early in the morning. They were quick to confirm the appointment after I made it and once I got there they broke down what would be needed to be done in my car. They also did a 70 point inspection and told me what would be needed for my next oil change and a quote if I wanted to do the service with them next time. read more

A spark plug coil went bad while driving. Took it into placentia Super Service to replace 1 - spark plug and 1 - spark plug coil For a crazy COST of 571.88 WOW!!! With that aside the service and communication from their office was Awesome! read more

Just picked up my SUV after a pretty extensive repair. It is driving like an absolute dream! Can't say it's felt that powerful in a while. I hope it never changes. I'm very happy with how it makes sharp turns without issue, no more vibrating of the gas pedal on acceleration, and it is perfectly aligned. I'm very satisfied. Overall, friendly employees, and fair price for excellent repairs. They also gave me a 3 year (36k mile) warranty on the repair, that includes roadside assistance. I'm no mechanic, but I knew something was wrong when I first heard noise under my hood during sharp turns and felt a difference in the driving including a vibrating gas pedal on acceleration. I was hoping it was just out of alignment as I had the misfortune of driving over a traffic cone a couple weeks earlier. So I took it to Placentia Super Service, my #1 shop for repairs. Had a lot of work done here in recent years on my 13 yr old ford explorer. I was surprised to learn I needed some extensive axle work, etc. Of course it took a few days to get it back due to the work it required. I recommend you make an appt if possible to avoid the surprise of having to leave your car for a few days, or if you do, maybe they'll have a loaner waiting for you. Anyway, I was fortunate to get a beautiful loaner from them at no extra charge for one of the days my car was in the shop so I could do my routine work. That was extremely helpful! Definitely recommend for your preventative maintenance and your big repair jobs! read more

Super service definitely lives up to its name. I had an awesome experience getting my brakes and rotors replaced with exceptional same day service. Thanks to Joe, I felt like my time and money was definitely worth the experience. I appreciate the personalized support and appreciate the company's dedication to its clients ! read more

Placentia Super Service - pt. 2 - Auto Repair Near Me - Placentia, California

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