They have been wonderful regarding service and follow-up. They are usually quite expeditious and accommodating whilst waiting for repairs. They offer coffee and snacks as well. Very friendly staff. read more

Normally go to the dealership on a routine basis, but when I got hit with a couple items that seemed pricey after googling around a bit, I called around a few local shops to see if I could get a better deal. Found a great balance between value and quality here and have been coming for the last year for all my needs now. Edit: Shout out to Dion for helping me out most recently, making sure my car is in top form, and also for the jokes! Also shout out to RaeAnne for the ride home and just being a nice and cool person! read more

thank you to ricky and the team at placentia super service for the services done with morning on my civic. everything was explained thoroughly and service was fast and top notch! the rides while my car was getting serviced was very convenient and everyone was friendly and professional! would recommend them to everyone! read more

I just wanted to update the review. I took my 22 Gladiator in after Benjamin reached out to me. The Placentia Super service staff went above and beyond this time. They serviced my Jeep Gladiator & were professional and completed the service i requested. Thank you Benjamin for looking out for your customers... read more

Took my car in to get work done since I previously did a service with them with no hiccups. They his time my experience was different. The job was to replace my AC system (Compressor & condenser/radiator) I was able to supply the parts they do the service / labor. Everything was going good until I had to pay and the pricing that was agreed wasn't was on the bill. The previous employee (Paul) who got fired in the middle of this project agreed on the price. The project was to be given to Ruben who finished the job but the cost still wasn't what was agreed on. I told them to go listen to the phone recordings and hear what we talked about and then they had missing phone calls all of a sudden. We kept negotiating but I ended up still paying more than what was agreed on. Then once I paid I couldn't open my hood. So I brought it back and they said oh the plastic part of the hood release cable broke snapped. They never offered to take care of it and said this is how much it would cost to replace it when it wasn't even broken when I brought it in. As a business they should have took responsibility of their employee who got fired and stuck to the agreed cost. Also with the broken hood latch release they should have also took care of that instead of asking for $500 bucks when the part is only $100 read more

Saving grace of this place was Don and Benjamin they made sure my truck was right after some minor mishaps, it's nice to see a place take accountability in the end. I would definitely come back now just because of what they did for me. read more

Great place, great communication, great people they will facilitate transportation if needed.

AVOID THIS PLACE AT ALL COSTS! NOT WORTH IT! If I could put ZERO stars I would! My partner took in their car in for a simple inspection and smog and so-called "repairs" (over $3,000 worth) and somehow left with more problems than we started with! We've had to tow the car over 3 times in less than a week! Brought it back after noticing issues that didn't exist before their so-called "work," and was charged again just for them to diagnose a problem that wasn't there before and that they created. They claimed the issue was fixed, $500 later, but on the drive home the car broke down on the freeway with the exact problem they claimed to have fixed. When we called the shop, their solution was to "bring it back." How, exactly? Push it down the freeway? No offer to tow. No other solutions provided. Absolutely incompetent, careless, and a complete waste of time and money. Avoid this place unless you enjoy paying to have your car made even worse. We are considering legal counsel at this point... read more

Joe was the only one at the front this morning and still helped me immediately. I appreciate his prompt attention and friendly customer service. Thank you! read more

Best experience I have ever had dealing with a mechanic you guys are awesome Joe. Thank you very much. Did a great job you all I will be back for anything. My car needs in the future. read more

Said I needed expensive repairs immediately. I had an inspection done by two other mechanics that I trust and they said I did not need any of the repairs. read more

For starters, Placentia Super Service answered the phone promptly and was incredibly friendly and informative about the service I needed. I was looking for an oil change along with my annual car checkup and wanted to find the best deal. They had great online coupons that helped me save money, which was a huge plus. I brought my car in today and was met with nothing but kindness and professionalism. I had my daughter with me, and they even greeted her with a balloon--such a thoughtful touch! Joe was especially helpful and patient, taking the time to answer all of my questions. Overall, a great experience, and I will definitely be returning. read more

I've been here three times now and based upon on my experience I recommend them. Their use of technology sets them apart. You can easily book an appointment time online and they'll text you a link once their inspection is complete with pictures and recommendations of what your vehicle might need. And the inspection is free. They have a shuttle service and if you prefer to wait they offer a fully stocked customer waiting area. Coffee, granola bars, fresh popcorn and a TV await you there. I've interfaced with service advisors Ricky and Benjamin and they're both easy to work with and competently on top of what the service techs are working on. The repair guarantee this shop offers is even better than what is offered at new car dealers. This means they're using best replacement parts and techniques available. The owners are ASE certified mechanics too so they understand that diagnosing and then correctly repairing the issue is utmost. Having had repairs completed at various shops in the greater Fullerton area with some less than optimal results you can say I've been around and seen it all. Bring your vehicle here, this will repair it correctly. read more

Placentia Super Service - Auto Repair Near Me - Placentia, California

Disappointed at myself for not coming to these guys before. Very amazed at the level of customer service, in my case, Gilbert helped me with my AC replacement and even went as far as to look for alternatives to look for other options in parts to help me save some money. Very happy to know Placentia Super Service have been in service for many many years now, because they sure deserve it. Far better service than many other shops and/or even dealerships, not to mention, Placentia Super Service guarantees their work unlike other places who either don't or charge extra for work that should already be guaranteed. Thank you Gilbert and the rest of the Placentia Super Service team. read more

Wanted to provide an updated review just because I appreciate this team a lot! Had to bring my car back in after some unforeseen circumstances led to me needing repairs. Joe especially was very good at explaining what my car needed, what the process would look like, and how to handle everything. I appreciate the care they take to make sure customers feel good about their cars and the work being done. Thanks Joe! Thanks Super Service team! read more

I brought the my 2015 Toyota Camry in because I've used Placentia Super Service in the past and they've always been thorough. My driver door lock and handle hadn't been functioning properly, I watched a few videos to see if this is something I can do and decided I didn't want to open that can of worms. Ricky greeted me, went over my concerns, and told me he would update me by lunch time the next day. He also shared that this might be covered by my warranty. I had already gone to Miller Toyota and they wanted $100/hour for diagnostic which they said would not be covered by the warranty and would be expected @~3 hours ($300 in diagnostic). The diagnostic at PSS is $200. Worth is, you get a break down of all they find in their inspection, summary of other issues that weren't on my radar, supported by pictures, and video explanations of what the part is and does. I highly recommend Placentia Super Service because of their professionalism and transparency. read more

Joe was very accommodating and helpful from the moment I walked in. I came in needing a tire rotation, and he made the whole process smooth and stress-free. He was professional, knowledgeable, and took the time to answer my questions. The service was quick and efficient, and I really appreciated the friendly attitude and attention to detail. Overall, a great experience. read more

Placenta Super Service was fantastic! They were responsive and completed the diagnostics and repairs all in the same day. Our car is running good again. We are very thankful to get our car back to finish our trip and receive the benefits of a warranty and road side service with our service as well. read more

I came in for an oil change and 60 point inspection and felt like it was a great deal and received great customer service. Paul was really friendly and explained questions I had. I have been going to the toyota dealership to get my maintenance done for the past few years, but will happily switch over because the cost was significantly less and staff here will explain their answers in a way that's easy to understand to someone who knows nothing about cars. They have a clean waiting room with 4 couches, more seating, a TV, magazines, a desk to work at, and free coffee and popcorn. There's also a clean restroom. You can also call to schedule an appointment on the phone to ask about the discount from Yelp and get approximately $20 off. It costed a little less than $95 with taxes (with the discount), which I think is a great deal. I'll definitely come back! read more

Just had my 2006 Range Rover serviced for the fourth time, Gilbert and his team did an awesome job on my vehicle. Had to replace my shocks, sensor light and brake fluid exchange. I have been bringing my vehicles here for the past couple years and everyone has been very professional, informative and kind. Quality of repairs have been exceptional. Having the loaner vehicles available is a big help as well . Thank you for your service. read more

Brought my car in because my breaks were squeaking, figured I would need my break pads replaced. Customer service was very nice and their office looks nice. They checked out my car and called me the next morning. They suggested I get my break pads, rotors, shocks, struts, and transmission fluid replaced. The total would be about $3,000. My car is older, but I was shocked. I called around to some family members and they referred me to their mechanic. Picked my car up from this place and took it to get a second opinion. Second mechanic replaced my transmission fluid for half the price this place quoted me and said my breaks do not need replacing right now, but maybe in a year or so. No other concerns from the second mechanic after checking everything and driving it. Quite disappointed with my experience here and so glad I got a second opinion. read more

Location is great. The waiting area is pleasant and the employees were friendly and knowledgeable. They did not try to push extra services I did not need. They gave recommendations, but it was more of a helpful heads up instead of trying to sell me something on the spot, which I appreciate. I will be going back for more service on my truck. read more

Ricky was amazing. He did such a great job. He really helped me out with my oil change. I keep coming back here because the advisors are also great! read more

Went in thinking something was wrong with my car due to a leak, but Joe was super helpful and honest and confirmed nothing was wrong with my car! Thank you, Joe! read more

Joe did an awesome job with the diagnostic testing. He took pictures and showed me everything through their system, which made the whole process very transparent. I really appreciated the honesty and how clearly everything was explained. Great service overall -- I would definitely recommend Joe and the team. read more

These guys are great really took care of my jeep issues immediately Joe was really reliable. Can't go anywhere else but here

This is what you get from this place. Honesty, quality, reliability and a warranty plus they offer rides if nearby. Big selling point ASE mechanics. After walnut cleaning due to carbon build up my Subie runs so much better. Thank you to your Team!! read more

Excellent service, Ricky is very knowledgeable. My Lexus es 350 brakes were vibrating. They diagnosed and videoed the test to show that my front rotors were warped, even though my brake pads were still good. Due to a lot of driving in the hills. Shocks also needed to be replaced. No upselling just honest assessment and recommendations. The shop is clean the waiting room is thoughtfully stocked with drinks, snacks, ample comfortable seating, and even a work station. The owner has made car repairs a pleasant experience in a pleasant environment. I am great full to have found this company. read more

Amazing customer service! They have a clean establishment and have wonderful variety of snacks. They did a great job on my car as well. Thanks guys! read more

Placentia super service is my go to shop. I've been coming here for years now and I can't see myself taking my car anyplace else to get fixed. Great prices along with great service. Thank you Ricky for your help and honesty. Thanks Placentia Super Service read more

The staff is always on top of communication, and recently saved me $1700 by dealing with the warranty company on my behalf. We've been going to them for over 4 years and have always had great service! read more

Great service and a clean, well stocked waiting area. My technician was Ricky, who provided lots of updates and pictures of everything that needed to be done. Would definitely come back again! read more

I always worry about mechanics trying to rip me off. But as soon as I stepped into this place I knew it was a business I could trust! Joe, service advisor, was absolutely amazing! He took time to explain the services I needed and my options. You're in great hands with him! read more

These people are awesome and take care of their customers. Joe is a great guy highly recommend!

Great and fast service ! Kim had excellent customer service. Definitely coming back !

I'm not the one to leave reviews all the time but I'm so happy I found this place! Ricky and Joe helped me at the front but tare very helpful, transparent and explain with pictures and details of what you need done. They also give rides if you don't want to wait for your car and I appreciate that very much. I will be their regular customer for sure. read more

Placentia Super Service - Waiting area - Auto Repair Near Me - Placentia, California

Joe was my service advisor and he had great communication and excellent service. Dropping the car off was an experience on its own. Their shop is clean organized and had a very nice waiting area that was stocked with snacks drinks. As a small business owner myself these extra Items do come at a cost to them which they put out for free. I would love to just express my appreciation for the high level of customer service and satisfaction. I would highly recommend and plan on doing future service with these guys. read more

Excellent service from start to finish. I went in for an oil change and left feeling like a valued customer. The team is honest, knowledgeable, and the pricing is very fair. I've finally found my go-to shop for all future maintenance! Thank Joe Aguilera for taking great care of me! read more

Worked directly with Paul. He was incredibly accommodating and professional despite their busy workload. They were able to fix the service requested for my Tesla Model 3 for a great value. It was for a tire repair, which Tesla requested to tow my vehicle and take a whole day to repair. Meanwhile Paul and his team were able to fix it within the hour. They have been obtaining Tesla technicians who are familiar with the vehicles and are working on them at the fraction of the time and cost. Highly recommend! 10/10. read more

Placentia Super Service - Tesla Model 3 - Auto Repair Near Me - Placentia, California

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Joe is awesome! He is super helpful and never tries to sell you more than what you actually need! Everyone there is friendly and helpful!