This was a great place to have work done and buy tires. Not anymore. I bought these Firestone tires 1/17/23. Part of their service is free tire repair and rotation. Per the photos I still have life in them and went for flat repair to Big O in Anaheim on La Palma. The sales desk person said the tires were worn to the wear bars and refused to fix the flat for that reason. read more

I hit a curb and got a flat and had my car towed here because it was the closest tire shop. Obviously already having a really bad day but I guess I looked like dollar signs to them because somehow I walked out paying over $1600. They told me I needed a new set of tires so I should just replace them all. I told them I just got my tires 2 years ago from the dealership. They said the dealership sold me tires that were in storage for 2 years before I got them (pointed to the date of manufacturing) and that warps the tires due to being in the sun and whatnot. Lucky for me they had a great deal on 4 tires for $1100. Why didn't I question any of this? The guy seemed very nice and I was so stressed from having a flat tire and blocking traffic for 30 minutes and very frazzled so I just agreed. After about an hour the guy tells me I need new front brake pads as they've worn down to 1mm. I told him I just got new brake pads one year ago. He shakes his head and tells me whoever installed them must've given me poor quality brake pads or I'm an aggressive driver. I tell him I'm not interested but he keeps insisting telling me if I didn't replace them now it would cause "metal on metal" and destroy my rotors and I would be causing way more serious damage which would become costly. Did I want to pay a few hundred dollars now to replace the pads or thousands later because I didn't do what I was supposed to? I don't know anything about cars. Don't even know what brake pads look like at this point and he's talking fast and showing me the pads and acting extremely concerned about my welfare and last thing I wanted was another big expense so I agreed. I asked him to take pictures of my pads with my phone which he did and while they're fixing my car I called up the place that originally did my brakes and of course they defend themselves. Who am I to believe? I Google some pictures of worn brake pads to compare to the pictures of my own and what I saw on my car, and it really looks to me that my original brake pads look quite new! I estimated that the part I'm actually supposed to measure was about half an inch just based on what I actually saw in person while he was talking fast and taking the pictures, which Google tells me is actually equivalent to 8mm! I get upset and ask them to bring my old brake pads out and I want them to measure and show me exactly where it's 1mm and of course they bring out pads that look nothing like my picture. I told them these don't look anything like what's in my picture- they're not my pads and also not 1mm- they were 2 or 3 but still way thinner than what I had just seen on my car and in the pictures. It also took them a long time to find my brake pads even though they just took them off. It was at that point I realized they were complete liars and I wasn't going to get anywhere with them at this point and I was made a fool. Then they tell me they're getting my new pads from some warehouse and it'll be here soon. Of course before I signed the papers they told me all the parts were already there and should be done quickly. I asked them why are parts being delivered when they said all were in stock?! Oh because they meant the parts are here locally in Southern California. Lies after lies. I can go on but I'll stop here. It isn't just the fact that I got scammed into getting new brake pads and possibly new tires, but also the fact that I probably had legit pads in there already and they might have replaced it with $hitty ones because at this point I would expect no less from this place. They prey on women and elderly (I saw an elderly man in a walker come in crying about having paid for 4 new tires but they only replaced 1 and left him with 3 old tires. I don't know how and if that was resolved so won't comment more on that). I also notice there are some five star reviews here from people who came in to get a new tire but also left with new brake pads much like my own situation. They're probably giving 5 star reviews not knowing they were talked into replacing perfectly fine brake pads. Save your money headache and the feeling of being gaslit up your a$$ and go elsewhere. I've attached a pic of my pads- you be the judge. read more

Big O Tires - They told me these brake pads were worn down to 1mm and must replace -using fast language and quick wrist finger movements. - Tires Near Me - Anaheim, California

Scheduled an appointment to replace the tires on my EV. When the appointment was made the shop was made aware of what tires were needed. When we arrived for the appointment we were told that they didn't have the tires, they tried to sell a different option. The tires we wanted would have to come in from a different warehouse and weren't guranteed to be at the shop in time to get the job done. This is the second time we have had an issue with this shop in the last couple years. We will be finding a new tire shop moving forward. read more

This place is the best. Q was the person that helped me out with my wife's tires. This bunch from this branch of big O definitely know what's what. I'll be back with my car next time. You guys rock! read more

Professionalism at its finest!! Can't beat the quality of service this establishment offer. Ask for Alonzo! read more

The service is amazing at Big O Tires. From kh very first visit to get a new tire, to the break pad replacement we just received: the whole team has been amazing. Allen, at the front desk is polite, friendly and professional. He helped explain each service we needed and the cost, making each service easy to understand. Each service we have received from this location has been top quality and fairly priced. read more

Guys were super helpful and really nice. They let me know what needed to be done on my vehicle, and gave me several options on how to move forward. They even brought up payment plans and things like that. They basically restored the full driver side tire assembly, including brakes both disks and pads. Great price and awesome service. Alonzo Ortega helped me out. Really chill guy.! read more

Big O Tires - Tires Near Me - Anaheim, California

Great , fast , reliable, excellent service , inexpensive, good deals. Much better than dealers. I will go again. Try them. You might be surprised read more

Josh and his team are amazing !!!! if you need tires or anything with your car done come here

This shop has always provided top notch service to me. I've been using them for years and have sent my entire family to them.

I went in to get a tire patched as I picked up a nail. I have been doing business at this location for years and first thing I noticed was that it was under new ownership. The old owner was fantastic! This new guy pulls the tire, tells me they can't patch it because it was too close to the sidewall. It wasn't. He then tries to get me to buy a $250 new tire! I had them put it back on and I went over to Becker tire in Orange. Was in and out in less than 30 minutes patched and ready to go! I'll never go back to this Big O location again! read more

I had a flat tire in the parking lot next to big O tires in Frisco I went in to see if they could help me without hesitation. They got in their pick up truck through the jack in the truck went and changed. My tire in the parking lot came back fix the flat And didn't charge me a penny. Great service great people highly recommend this place. read more

Alonso at this shop saved me from having a bad experience from a sister location. From the beginning he knew what I wanted and needed done. Didn't try to upsell me things I didn't need. The whole process was quick and easy and all done over the phone so my sister could just arrive and have her car serviced without any issues. Not only did Alonso get the sale, and my sister get her new tires But this location got 2 repeat customers. Going to be taking my business to this place moving forward. Due for tires soon on my car. Thank you again Alonso! read more

made an appointment to have my tires rotated. Bought them at Big O Tires. showed up on time . was told that it would be several hours ... several... ridiculous. empty bays , no one here... Don't have people take time out of their days to visit your business if you cant accommodate. Tire rotation takes 15 minutes... actual picture read more

Big O Tires - Too busy to honor an appointment - Tires Near Me - Anaheim, California

I came into this shop with a nail in my tire and specifically asked if it could be repaired. They told me yes. I also asked if they could check whether the nail fully penetrated the tire. The technician tried to see if it was leaking but couldn't tell for sure--then, without confirming with me, he pulled the nail out and said there was a very small leak. When I asked them to repair the tire, he suddenly had to bring over the sales manager. That's when things got shady. The manager tried to pressure me into buying a whole new set of tires instead of just repairing the one, even though I came in for a simple patch. Thankfully, I went to another shop afterward, and they told me the tire wasn't leaking at all. These guys clearly tried to scam me into an unnecessary sale. I would never recommend this place to anyone--stay far away. read more

The guys at Big O were super helpful! I realized I had a nail in my tire while I had my toddlers in the car. I called and they said come right in. Their quote was $49 if repairable. I have bad luck with tires for my Tesla model Y other places. My kids ran circles around their waiting room and played Lego's. Thank goodness it could be fixed and they even gave a $5 discount as well. read more

Great service, great prices . i was really happy with the service. Thank you Rigo for making sure we get great prices. I'm not going anywhere else for my oil change and my tires read more

So it was kind of difficult finding tires for my truck 37x12.5 . Decided to call Big O and this particular franchise had 2 locations and they gave me a time frame of when they could get them and price , there timing and price were right for me and they sent the tires to the closest location to me so I wouldn't have to drive so far , they also did a alignment and a overall wellness check of my vehicle which is a big plus because I use this truck a lot for towing . The crew and facility was excellent, the time of how long they would have taken was on point also , I will definitely give them all my future business. read more

Big O Tires - 37x12.5R22 - Tires Near Me - Anaheim, California

I sincerely hope the owner of this location knows how valuable of an employee Q is. Poor guy was alone up front and the phones were ringing off the hook. He was able to provide me with a very competitive quote for getting my transmission, coolant and external drive belt taken care of. It was almost $400 less than what the dealer quoted. He was polite, respectful, had 10/10 customer service and was very thorough. After providing me with the quote, he was able to get everything scheduled for next Saturday at 8am. I reached out to multiple other places and never heard back from them so I am incredibly happy with the help that Q was able to provide. read more

I brought my car to the shop because my car is still drivable even there is a needle in the tire and I was quoted $35 for just fixing a hole that can be fixed by a rubber patch!! If we go other tire store, it cost $10 per whole or free at American tire. I have never been quoted a $35!! No thank you. read more

I I love this place. I have been going here for 15 years. The customer service is great. The product is great. It's close to my house. I would highly recommend. read more

Amazing guys, took me in right away- super sweet and great price for everything I had done and they got me fixed up FAST. Got four new tires, they found me a new rim, replaced my alternator belt, and did an alignment. Super helpful, straight to the point, very attentive, and kept me very up to date on everything going on- never had to ask any questions because they were right on top of everything. They also stayed WAY late after closing to fix up my car which I appreciate so much. Definitely coming right back for any future work I need done. Super kind, helpful, hardworking staff. Excellent service- appreciate you guys!! read more

Thank you for always taking care of me!! I appreciate you guys! Very nice and knowledgeable.

These guys are incredible. Especially Q. I got a nail in my tire and wasn't sure if it was fixable, it was in a questionable spot for repairing but they managed to get it patched for me. They were so kind and even waved the fee. I had never been there before but will absolutely be returning for future repairs. This place is clean and these guys know what they are doing. I can't thank this place enough! read more

I contacted Big O Tires and notified them about the issue and was told that someone would reach out to me from corporate within 3 business days.. it's now 2 weeks later.. and STILL NO PHONE CALL.. Yeah, I'm NOT coming to this location or any Big O Tires location from now on.. Instead of trying to rectify the issue... I was just brushed off with the alignment that was worse... it makes me doubt the past work done on my other vehicles. read more

Very impressed by the hard work, honesty and professionalism from Alonso and Allen and the rest of the staff. Best auto shop I been to in 20 years. Looking to do more good business in the future. read more

I should have written this review a long time ago. I have been coming here for years and their customer service, rates and honesty are amazing. Alan is a very hard worker and especially when it comes to providing clients with a good experience. read more

I had a screw in one of my tires. Thinking that I'd have to replace it, I procrastinated getting it done until I could afford it. Got a quote from another place for $150 and I don't even know if that was only for the tire. My folks recommended Big O, so I called and spoke to Alonso. He quoted me $56 just for the tire but unfortunately he didn't have the size my car needed so he was going to order it and have me return the next day for the install. That required a deposit so I went over to take care of that and again spoke to Alonso. I cannot say enough good things about him. I get there and as he's checking out my tires he finds the screw and tells me I may not need to replace the tire, that he may be able to repair it. Well he finds my the other tire has a wire in it but says he'll check it out to see if anything needs to be done. In the end Alonso saved me a bunch of money repairing the tire with the screw in it and not charging me for the other tire since it didn't need anything done. I was charged $35 for everything and I left Big O Tires elated!!! HUGE THANK YOU to Alonso over at Big O Tires!!! read more

I recently had a tire blow out on the freeway and was kind of traumatized but a family member recommended this location so I went in nervous with a million questions and Allen and the other rep at the desk were so nice and welcoming. They answered all my questions and I had a lot but they were sooo nice about it. Even my husband called to ask a question and he agreed how nice they were! My spare goes in the bottom of my very full trunk and I told them to just leave it on my passenger seat but of course they made it work putting it back in my trunk thank you! My one tip is to check the deals going on and make sure you mention it like the buy 3 get one free. read more

I recently needed tires. Badly... literally drove the old ones off the car. Tons of miles past the recommended miles for the last set they sold me. They found tires I could afford, got the car done on time as promised. And there was no annoying fake upsell. They did what I asked and only made suggestion that were reasonable and expected all of which I was going to ask for anyway. I have bought 3 sets of tires there for 2 different vehicles over the last few years and in all cases the tires performed as advertised and the service was good. read more

I was in desperate need of some tires and this shop came through. The well-rounded team is very respectful and will get the job done in a timely matter. I recommend this shop, if you are looking around stop looking; this is the shop read more

They are very quick to try to get you in get your keys and trap you in there. Stopped by for an alignment which Garry said it would take 30 minutes because there was nobody waiting, after waiting for two hours they were supposedly finished. After driving a few minutes, I noticed the truck pulled right. Stopped by in the afternoon they said they were too busy to fit me in to stop by the next morning. when their alignment specialist would be working. Which means they had somebody who didn't know work on my truck Waited another three hours the next day I went back there and asked a technician and he said he did not know how to do it I politely asked him to just leave the truck alone, and I would be taking it elsewhere. read more

Great service and great prices! Absolutely love my Nittos. I was only there for an hour and a half!

They always do good work, service writers are knowledgeable and helpful. Fixed my nail-in tire flat for free because I purchased my tires at their store. read more

Coming here for years, the staff and shop used to take very good care of my car, I've gotten tires, oil changes, and engine issues all taken care of here and it used to be decently priced. THAT IS NOT THE CASE NOW. 177$ A HOUR FOR LABOR. last Friday my check engine light came on and I took it in here cause it used to be my go to but the first issue was just to check the codes of the engine light 177$, not to fix just to check. they wave it if you get your repairs there as if that's a favor.... total I paid to fix two issues was 520$ and they wanted 700$.... one of the services was quoted 320$ when I asked how much of that was parts he said 40$ I honestly could not believe what I heard and they know because they changed their receipts, they don't easily list whats labor or parts they just list everything in its own line, every other shop I been to including this one in the past lists it side by side labor/parts but they do not cause they know its ridiculous. Also came in asking about my right back tire sensor, they didn't even bother looking at that and I wasn't gonna ask so they could add 400$ for a sensor replacement. read more

Big O Tires - Labor/ cost of parts not clear - Tires Near Me - Anaheim, California

Very slow. Service guys seem very capable but the guy running the front desk runs the place like his own little dictatorship.

Although my issue has been resolved The problem is, I felt hustled. Giving me the wrong tires and making me wait 6 hours to get my car back thinking that I wouldn't check the work they performed. day. I brought in my car for 2 tires. I called specifically ask for these tires , the guy on the other line then asked me for my make and model - so he knew what kind of tire I needed. Said he didn't have them and then immediately retracted and he said he did and can put them on today (other places told me they'd have to order them and tires would come in the next day) agreed to and get them. Dropped off my car around 10:30-11. He said my car would be ready on a couple hours. Fast forward it's now 4PM same day and I still haven't received a call. I called 4:15 to follow up and the guy said it'll be ready by before they close 5PM. I get there 4:59, still wasn't ready. 5:15 still not ready, 5:20 he handed me paperwork and collected payment but No keys. 5:30 handed me my keys didn't even walk me to car to review. Looked at the tires.. they weren't the tires I wanted and thought I paid for. I immediately called them back and complained, there was some back and forth with the guy - and he then corrected himself and told me to come the next day and it'll be fixed first thing in the morning. The store manager was able to correct the issue. I could have gone to the dealership paid $200 more and I would have had a rental and had the job done correctly. But I chose to find a deal only to lose out on an entire day plus $200 therefore losing more what I thought I was going to save. read more

Thank you to Alan and the guys at Big O Tires for helping me out today! My tire pressure warning light went off when I was driving up the 57 and an auto repair shop sent me to them. Alan said to go ahead and pull the car out back and one of the guys tested the tires right away. It turned out that one of my tires was at a very low psi--they filled it on site at no charge and gave me a couple of quotes to think about and I was able to make it back home. Thank you for the help and for being professional and honest! read more

Big o Tires have good prices. This location is awesome very professional all the workers there are nice and always put the customer first. Allan help me out with my Toyota 4Runner. I highly recommend this Big O tires location and I guarantee you they can beat anybody's price. Thanks again guys read more

They took amazing care of my daughter she went there because of a flat tire. The workers treated her like she was their daughter. They fixed it and refused to let her pay. We will be loyal customers. read more