Horrible. Renee is crazy and Mario can't think for himself. Prices are fair until they skyrocket…read moreup after your first three months.

I was in need of a storage unit. Upon arriving at StorQuest I was met with Renee the store manager…read more I have to start off by saying she has such an amazing welcoming personality. Her positive attitude is contagious. She helped me with my storage needs. She was very thorough. She walked me through the property. The property is very nice. It looks brand new and extremely clean. It is centrally located, and unlike most climate controlled facilities. That one is actually cold inside. One of the things I noticed while touring the property was Renee knew all the renters that were on the property by name. I thought was wonderful. Throughout my three visits to the property to Renée was on site. One thing I will mention is being a store manager. I seen her personally with the cleaning cart and gloves on cleaning storage units cleaning as well as the facilities. As a manager myself, I thought her leading my example was amazing. She also checked on me to make sure I was doing OK because it was hot outside while unloading my U-Haul unit. She's very hands-on. She has a great personality. This store facilities is a very lucky to have her. I would highly recommend the facility based off of how clean it is, how well kept it, it's very centrally located in Phoenix. And of course, because of Renee.

Great management! Always someone there; honest, and friendly! No a/c but climate cooled with swamp…read morecoolers. If you don't need a/c, go here for the customer service!

Ray and Terry are the best--always super kind, helpful, and patient. And they are 100% on top of…read morekeeping things secure and safe on the property. I got a friendly call from Ray soon after I left one day to tell me I hadn't locked my unit properly. And then another one from Terry when I did the SAME THING. She explained what was wrong with good humor and assured me there was no reason to be embarrassed...those are the little gestures make a huge difference in life!

Avoid This Location -- Dishonest Staff and Zero Accountability…read more I had one of the worst customer service experiences of my life at the Public Storage on Becker Ln in Scottsdale, all thanks to an employee named Deja. As a professional locksmith, I lost the keys to my personal lock (purchased from Public Storage) and was verbally given permission by Deja to access my unit by picking or cutting the lock if needed. Despite my skill, the awkward placement made picking difficult, so I carefully cut one of the two latch holes -- not the door or the lock itself -- and gained access. The next day, I returned to find an overlock on my unit. Deja now accused me of "vandalizing" the latch, charged me $95 in "damages," and told me I had to vacate the unit. This, despite her having authorized the very action she now pretended never happened. She clearly overstepped, and when it backfired, she twisted the story to protect herself. When I calmly returned to dispute the charge and remind her of her own words, she changed the subject and played the "you made me uncomfortable" card -- a tired, baseless excuse to deflect accountability. If I had truly been aggressive or threatening, why wasn't security involved? Why wasn't a report filed? Why not pull the security footage? Because she was lying. Corporate and the district manager were no help -- they blindly took Deja's side and justified the $95 fee by claiming the latch was replaced. That was a lie. When I returned to vacate the unit (as ordered), the original latch was still there and fully functional. No repair was ever done. To add insult to injury, my access code had been disabled -- an hour before closing -- until corporate gave me a new one. More petty behavior, likely designed to block me from discovering that no repairs had been made. This experience made it painfully clear: this location enables unprofessional behavior, protects dishonest staff, and punishes customers who speak up. Deja showed zero integrity, and her management backed her lies instead of investigating the facts. If you value transparency, professionalism, and basic fairness -- avoid this place at all costs. **A footnote regarding the ridiculous 5 star reviews on this page: I'm sure all these customers just couldn't wait to get out their phones and leave shining all star reviews for this person, Deja, and every customer amazingly and coincidentally made sure to mention her by name in every single 5 star review. Either she is the single greatest customer service agent in the history of customer service or these customers all received a discount of some kind in exchange for leaving a positive 5 star review and including Dejas name. I'm not going to give my opinion on which scenario is the correct one, but I'll leave it up to you, the reader, to decide. I'm sure you'll come to the correct conclusion just as I did. Its a violation of Yelp TOS to give discounts or compensation of any kind in exchange for positive reviews, but that's okay, you can see in every bought review, again her DM replies and backs her shady practices. Shame on you Public Storage. I expected more from a corporation of your size.

Deja is absolutely amazing, she helped me out a bunch especially in accommodating me when I…read morerealized the original unit I purchased was too small. Went above and beyond it was truly appreciated in a stressful time! Whoever her boss is give this woman a raise she more than deserves it!

The moving process is not fun . I needed storage and spent an afternoon stopping at all local self…read morestorage places. The prices were all pretty close within a range. What sold me was Tia. She was knowledgeable about rates, professional and super nice. When I told her I needed to check other rates... she said no problem and left me all the info on handy little card and told me to call if I had any questions. I came back right before closing and she still took me in --no issues. Customer service seems to be a dying art but not here. They are lucky to have a knowledgeable, nice and professional person like Tia around. Thanks Tia for making moving easier!-- Lory and Maddie

I don't recommend renting from here! Rented a unit today and can't get in to it ! Gate code doesn't…read morework and no manager on site to help! Real inconvenience!

I would not recommend this storage facility for valuable furniture, antiques, books, or belongings…read morethat would be difficult to replace. I stored a large amount of personal property here, including antique wood furniture, books, and other belongings. Before moving everything into the unit, I took photographs documenting that my property was dry and undamaged. After the property had been stored for an extended period, I discovered significant water damage and mold. Some of my furniture and other belongings were badly damaged, including items that were valuable and/or irreplaceable. What has been especially frustrating is dealing with the aftermath and trying to determine how the water entered the unit. I have spent a significant amount of time documenting the damage, communicating with the facility, and dealing with the separate SafeLease protection claim. I also strongly recommend NOT purchasing the SafeLease protection offered for your belongings without thoroughly reading the exclusions. I paid for this coverage specifically to protect my property, only to have my claim denied under the flood/surface water exclusion. SafeLease has not adequately explained to me what evidence established that an excluded cause was responsible for the damage or how other possible sources of water intrusion were ruled out. Based on my experience, the protection felt misleading and provided very little help when I actually needed it. I personally feel that paying for the SafeLease protection was a waste of money and would not purchase it again. I understand that unexpected damage can happen, but when you pay to store your belongings, you expect reasonable care in maintaining the facility and protecting customers' property. If you choose to store your belongings here, document absolutely everything before moving in. Take detailed photos of your belongings and the unit, keep all communications, and carefully read both the storage agreement and any separate protection plan. My experience has been extremely disappointing. I lost furniture, books, and personal belongings to water damage and mold, and have spent a considerable amount of time trying to determine what happened and recover my loss. I would not trust this facility with valuable or irreplaceable belongings again, and I would not purchase the SafeLease protection based on my experience.

I have been renting a storage unit from Key Storage for years (both locations) and I am so thankful…read morethat Cheryl and Dennis are now at the Scottsdale Key storage. Cheryl is very informative and kind, they keep nice units, always a clean and secure facility. It's a great feeling to know you are getting your money's worth especially in this poor economic time. My husband initially wanted to use a different company but these guys were so helpful, and the building was so clean we just had to use this company again. The managers here are so helpful and really easy going. She made me feel like I was the only person that mattered at that moment.. Great price and great folks to work with. Safe and clean. Thank you, Cheryl!

Tri-City Storage Solitions or https://www.storage-solutions.org ... their sign on McKellips says…read moreStorage Solutions with two SS - so whatever you call them by... this facility is just fantastic! I have stored with UHaul, Extra Space (dear god no!), and other small names (usually go with these..) and just like I wrote.. these "smaller" or lesser known/non-corporate big dawgs are usually the way to go! Extra space auctioned off illegally some sentimental items that I should sue for. Uhaul turned into a whole ordeal that was ridiculous. But this Tri-city Storage for my move across the country that I could not fit everything in my car for at last minute has been SO PLEASANT! They were amazingly nice for needing a unit last minute, then my stuff didn't fit (what a shock), so I needed another one. You'd think they would price gauge me like the other guys.. nope! Got a second one in no time, moved in late, was out late, it was THE ONE NIGHT it poured rain in Phoenix ugh! I got to utilize their complimentary moving truck WHAT A GODSEND! The employee(s) are so friendly and easy going. They have text reminders for payments. They aren't nazis about making payments if you forget. Uhaul charges hundreds of dollars plus interest if you are a Minute late. Seriously. Not here. You need to pay your bills, but they won't knock your door down if you are human. Which we all are! And being all the shit hit the fan on my 2,500 mile drive across country the last thing I needed to worry about was my stupid storage units with some of my most valuable things in them! I got rid of everything but my most valuable items so in my units are some seriously worthless but priceless to me items.. if anything happened to them I'd be devastated. While driving across country a semi dumped all its cargo right in front of me and cracked all my wheels while I had no choice but to run over it all. While this was happening did I want to hear about late storage bills or water damage or a break in?? No! Thank you tri city for being a fantastic storage facility and taking care of my stuff and having your shit together while I didn't! I'll be back soon to somehow haul all my crap across the country too - in the mean time I'm glad I can trust your facility to take care of my things and not be a**holes in the meantime My facility is on McKellips but I'm pretty sure they have quite a few in the valley, have been around for a while and actually belong to a large owner business but you'd never know because they act and operate like mom and pop owners. They have pay online, and sms communication and the facility feels safe at night. Thanks guys!

Pretty nice storage, lots of units and space. The staff was super nice definitely will be back!read more

The first 3 months were great and then the rates increases started they up the cost every 3 months…read morebecause they GOT YOU!! So I went down to a unit half the size what a pain in the ass!! Now I have 3 more rent increases in 6 months!!! They are triple of the other storage company!!! It's criminal!! A scam!! Do rent here!!!

We rented a truck to move our belongings into the unit, and we were informed that our key would be…read moreplaced inside the unit as part of the move-in process. However, when we arrived, the key was not there. As a result, we were forced to keep the rental truck for several additional days while waiting to receive our key in the welcome package, which caused unnecessary inconvenience and additional expense. Additionally, our experience with the office staff was very disappointing. One employee in particular was unhelpful and unprofessional in handling the situation. Overall, the customer service has been extremely poor. We have also experienced unexpected rate increases, and if a payment is even one day late, the unit is immediately locked without consideration. The staff then act as though they do not recognize or recall prior conversations, which adds to the frustration. We have documented our interactions due to the level of rudeness and lack of professionalism displayed

Just wanted to leave this review to say that Maddie really saved us in a pinch when we needed to…read moreadd a few hours to our rental. She made it so easy for us! Best service at a uhaul that I've ever had!

This store is fabulous! The staff accommodated my issues at hand and made sure I was treated more…read morethan fair! I am so grateful for this professional staff, I will be back when I need a trailer! This store is my go to- next time I am in need of a trailer or uhaul truck! Thank you! I didn't have to suffer for months on end just to rent a trailer! They made it possible to rent a trailer and keep food on my table and I am SO GRATEFUL AND APPRECIATE YOU SO MUCH UHAUL!!! God bless you all for making it possible!