I have been at this storage facility for close to a year. To sum it up -- don't rent from here…read more The biggest issue has been the constant price increases. What started as a reasonable monthly rate has gone up significantly, and the increases seem to keep coming. It feels like they get you in at a lower rate and then raise the price once you're already moved in and it's inconvenient to leave. The entrance is also terrible. It has a very steep downward slope that makes it difficult to drive in and out safely. The angle is so bad that my car was actually damaged while entering the property. For a storage facility where customers are expected to regularly drive vehicles in and out, the entrance should be much more accessible and vehicle-friendly. After being a customer for nearly a year, the experience has been frustrating and disappointing. Between the repeated price increases and the poorly designed entrance, I would strongly recommend looking at other storage facilities in the area before renting here -- especially if you plan on staying longer than a few months. .

Price increases and my unit was broken into while I was out of the country. It was weird because…read morethey didn't take any electronics that were in the front of the unit but they had time to go through paperwork that was in boxes all the way in the back of the unit and only took bank info. That later turned out to be thousands in fraudulent charges. Thieves had a lot of time and patience to move stuff out of the way go through boxes read documents and only take certain ones.. the lady in the front was nice though she said I could just claim it on my insurance so that was awesome. (Yay 2k deductible!) Seems to happen often there the way she was so nonchalant about it.

Do not use this store! We had a unit under my grandmothers name. My mother was the one who used it…read moreand put all of my things in there, then she passed in 2019 so it was now my grandmas but she passed away in 2023 and they would not let me update the payment, the name on the unit, or any of the info to myself so we put the power of attorney's info which was my aunt. Apparently when they switched to extra space storage they lost those notes and sold the unit. Nobody was notified and I went to pay it on the 13th of the third month it was due just like I always did and it was gone. They had nothing to say or give so all of my things from my childhood and my now deceased mother were gone. The mast they said was that they notified my grandma which I explained you can't bc she is dead and I personally went there in 2023 and notified yall and the power of attorney provided her info as well. They made the process extremely difficult from the very beginning and were not helpful at all.I used another location last year and they were great! No issues and very friendly. I would choose literally any other location over them any day. Do not waste your time in this rude and annoying people.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

This is an experience I had with Rio Medina Storage at 17743 FM1957. We've been a tenant for over a…read moreyear and was glad we found this place. The owners, Robin & Jason, were extremely helpful, pleasant and friendly. The storage unit was well built and immaculate, with smooth concrete floors as well as light switches and an outlet. Perfect for our needs. Further, the area is always monitored by cameras and well gated, making us feel a good peace of mind. Also, there were a few times I worked late and needed to access the unit past the regular hours and the owner was able to help me in. Amazing experiences throughout the rental period. Because of the excellent and well built unit, well-monitored area and great service by Robin & Jason, we will definitely continue to use them given a chance. Keep up the good work Rio Medina Storage!

From the owner: If you're looking for self storage in San Antonio, TX, consider Rio Medina Storage. Located at…read more17743 FM 1957, San Antonio, TX 78253, we're proud to serve San Antonio, Castroville, Rio Medina and the surrounding area. We offer boat and RV storage to meet your needs with secure uncovered and enclosed parking. Extra large doors make parking your vehicles a breeze and we have flexible month-to-month leasing. A well-maintained and fully fenced property, along with digital video monitoring, electronic gates, and keypad access keeps your vehicles safe and secure. As an added layer of security, we have an onsite manager available during business hours to answer your questions, and your unit is easily accessible 365 days a year. Stop by or give us a call at (210) 741-9119.

I work a lot outside of the USA (currently in Mexico) for the US government and I can truthfully…read moresay that the husband/wife team at this particular store has treated me fairly and with great respect. I have had to keep my stuff in storage for over a year now and they have always worked with me when I've had delays from the auto payment I set up with my bank to get them their monthly check. Thank you for all your help in keeping my stuff secure and climate controlled. David L Blakley, CST U.S. Dept. of State Contractor

Holy crap! If I could I would give this place 1,000 stars! This dynamic husband and wife team is so…read morefabulous!!! They were super helpful and amazingly funny!!! Thanks so much!! It was just great.

Leslie is amazing! These folks are willing to work with you... I had some odd circumstances and…read morethey let me rent 2 units for a while as I sorted it out. Fair pricing, clean/safe environment, AC is always cold.

Best price after calling and visiting a few places. I love that my unit is alarmed and air…read moreconditioned. The woman who sold me the unit was friendly and within a few days I got a personalized letter thanking me for signing and also a review of everything to know about the agreement. Thankful to declutter my living space and feel safe with my belongings in this storage.

Curtis was nice and helpful. He was able to get us into our unit within a few minutes and provided…read moreus with great service as well as helped us with getting the app started.

It was a horrible experience, couldn't even get to my storage space when I came and no employee was…read morethere. Elevator was not working. My husband called and they AGREED to a refund but made me come in the next day to get it. I got here and employees were conveniently both there this time and elevators were working again so therefore didn't want to give me my full refund. Goodluck with getting a space here guys.

I did my entire rental agreement online, including payment option (EasyPay). However, when it was…read moretime to pick up my purchased door lock, I was eagerly welcomed by Rachel Espinosa. She is undoubtedly, a phenomenal owner/manager, professional but with a very pleasant demeanor. She is very customer oriented, personable and has an infectious smile when you walk in the door. As if that wasn't enough, she also spends more time keeping her facility, functional, clean and presentable than she does in the office. A very hands on type of individual. I highly recommend the Culebra location for your storage needs. Thanks Rachel!

I wanted to say a Huge Thank you to Raquel Espinoza. She really helped me so much. I was looking…read morefor a storage Unit that would fit my furniture and she explained which one would fit my needs. Thank you so much Raquel for being so thoughtful and understanding. I really appreciate that you made me feel so comfortable. I rented the unit 8378 culebra Rd. Unit was very clean.

Don't let these other reviews detract you! They ACTUALLY were so quick to help me out!…read more Countless other hitch installation places said I'd never find the part by the day of installation (I needed an install ASAP and in inquired at around 4pm). They had my part in stock AND installed it within the hour of my inquiry! I needed a hitch for my 2011 suv for the next morning a gentleman working on 9/27/24 came in so clutch to help me get a hitch for my next day early morning trip! If it weren't for him and his sense of urgency to help me, I would be spending so much more money on another form of towing! Thank you so much and don't let these other reviews deter you because everyone here was super helpful, quick, and kind! Ps also just have some common courtesy...some of you guys (as in customers) expect too much from a 3 man run business. But as long as you have some decency, expect good and friendly service!

Have a reservation for an hour ago and 1 person is at the register who disappears for 20 minutes at…read morea time. Huge line at a snails pace. Don't rent here if you have somewhere to be.

Worst communication ever, plus charging my card and not contacting me about it. They think just…read moresending an email is enough. Didn't have access to the gate on 1st day of lease, however they charged my card. Almost $100 for a little 5x5. BS

So happy I picked this location my storage unit was safe and never had any issues. Diane was so…read morepleasantly throughout the process she is a great asset to this business. Thank you Diane for all your help. Definitely recommend to get your storage here.