Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.

We had to quickly move so we stopped by to see how much it wld be to store out things…read more.. & got great help Monique, what a friendly person. She was full of info & kind words to help us thru a bind. Thank you sooo much.

I moved out of the unit and informed the office. I moved out on the 3rd of December but was told I…read morewould have to pay the full month anyway. Frustrated at the injustice, I cut my losses and moved on. Then, today I get an email that my January payment has auto-drafted, despite the fact I moved out a month ago! I guess the guy at the office never actually moved me out. After hours on hold on the phone, I was eventually told that I would have to print documentation that I was incorrectly charged and take it IN PERSON back to the premises I had already vacated. Worst company ever. Nothing but bad experiences. In the few years we were there, the amount we were charged per month more than doubled. Poorly run with zero customer service. Office is empty most of the time too.

Great service! Andrew was very helpful and patient. The facility was very clean and easy to access.read more

I've had many Storage units through the years.and by far this is the best place ever. James is…read moreawsome,always friendly always goes out of his way to make sure that he coves all my needs. James goes above and beyond every time I talk to him.. The facility is extremely clean and tighty every time I visit. I never see any bugs or cobwebs. anywhere. I like the security codes for the gates and in to the building I just up grated to a Large your unit. I see you no reason to rent anywhere else it's been a perfect experience..

Omg. I love this place, we went in today to get a storage unit and we did not think it would be…read morethis easy to get a unit at the last minute, but Megan the branch supervisor was AMAZING. She was helpful, caring, funny and did did whatever she could to be accommodating to us. We are gonna stay in this place for as long as we can, we love it . Oh, and they have free water and coffee. Hahaha.... Thank you Megan, you are the best!!!

Hoping this will catch the owners attention, as I have tried countless times getting ahold of this…read moreplace for my refund from 9/29/25!! I signed up online as this place looked perfect on paper, chose the next shown available day to move in, drove over only to find they were closed Sunday, despite showing they weren't on Apple maps. Fine, so I go back the next day. Well past opening, no one is there besides other people needing to get in their new units. Come back an hour later, still nothing. Call the main office for help, they try to help me in but let me know you need someone in person so they try and get in touch with the manager and tell me I should hear back within an hour. The whole day goes by, meanwhile I still had to move my stuff and had already rented a van to do so, so opted for another place down the road. They ended up leaving a voicemail, I show up an hour before they closed and still waited outside a locked door for 50 minutes. Abby helped me and let me know I could get everything refunded and should hear back within a week. A few weeks go by, as I have a life and things get busy. I email to create a paper trail and was able to talk to Renee then Brian who let me know the management was shifting but let me know I should get refunded within 1-2 weeks after verifying my information. It's now been 2 MONTHS since hearing back, and I've sent many follow up emails as I will not trust a verbal confirmation at this point. They also have at least 4 different numbers listed?? Please, new management if you see this, I sent another email today.

They took a payment from me and two days later all my stuff was auctioned off without any prior…read moreknowledge that that was going to happen and I spoke with two different property managers the wee before all this happened which is why I made a payment in the first place because had I known my payment wouldn't have made a difference in me losing all my lifelong things I never would have wasted my money like that and I have been calling for two weeks now with no answer or response

I recently ended my lease with this location due to living out of state and not needed it anymore…read more Lisa the property manager was super helpful on how I could end my lease and she made the process super easy and stress free! 10/10 service THANK YOU!

I met with Karen and she had great customer service. She was extremely nice and friendly. The…read morefacility was clean and had easy access.

I've rented storage before, and Lockaway Storage at 410/I-10 is the most positive experience I've…read morehad. The building is secured, clean and nice, quite affordable rates, and the staff is kind and helpful. Thank you

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

Gates automatically lock at 10 pm sharp apparently and if you so happen to be inside and that…read morehappens you will not be able to get your car until the next day. Great lawsuit waiting to happen called emergency line and received absolutely 0 help was directed to the fire department. Extremely unprofessional do not rent from Cubesmart.

I wish there was a no star option. Overpriced lying thieves. Raise rates without advising you,…read morealthough they claim they sent out a letter. I've had 3 rate hikes and have never received a letter. Call you before payment is due, call when payment is due, and definitely call when payment is overdue. Apply late fees early. Terrible customer service both local and the main customer service center. I plan to change facilities as soon as it's feasible! It's all about the money here, not the customer.