Negative stars!!!!! Today I was hired by one of your tenants…read moreto inventory and organize a unit. My company came in and pulled items out to inventory and were harassed by your employees every 10min. We were told the cart needed to be in the designated cart area at all times even though we were using the area at the moment to organize. We were trying our best to move quickly and not be there any longer than we had to, during which no other tenants came to the facility. I have photographic proof that we left clear paths and were not impeding any other areas. The male manager threatened and lunged at me during a confrontation where he proceed to call me names, said I was a nobody, asked who hired me, and used curse words at me. I have never been treated this way in my life and it started from the moment we began our job. I would never recommend anyone use this facility and let me tell you I am a somebody in this city!

Your employee was so rude when we returned a truck during g your open hours but she was at lunch. I…read morestopped and immediately saw her come out of the building giving me a dirty look and yelling, which I could not hear due to the truck noise. I would have kindly waited for her lunch to end and all wanted to know was could I drop the trailer off so I could fill the tanks on both trucks without having to deal with the trailer and if the Shell station's roof was high enough to handle the truck

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

They are over charging me changing My rent every month increasing it to where I'm paying more than…read moreother people that have bigger units than me I've been locked out of my units restricted to only being there when the office is there hit with late fees late fees ladies over $100 in one week The staff is insanely rude and laugh and smile whenever my unit went up for auction I've saved it now twice from auction but I just keep hitting hit with more and more fees and larger rinse increases that every time I get close to having a zero balance so I can get in there and move my stuff I get hit all over again it's like every month it's close to $600 it's insane you can't ever get anybody on the phone I can't get to corporate or anybody to answer any of these questions it's like I'm being shook and down for my belongings and having to pay and insane ransom is unbelievable and seems very unfair I met my snapping point with this company The roof is leaking in my stuff is being destroyed inside of it and I can't even move it to another unit where it's not leaking they won't let me take care of it they've kept me from it so my stuff's being destroyed I'm paying an insane amount and rent and I'm not allowed access and management and corporate don't know what each other's doing and I'm constantly getting different totals of what I owe and is constantly changing and I cannot get a detailed bill a statement with definitive numbers on it as like their pocketing what I'm giving them this is insane I'm under so much stress it's causing me so much stress it's a living nightmare just trying to say if what little I have cuz everything I do own is inside that unit and I'm working so hard to keep it I'm paying every bit of everything that I have I'm going without food I have no place to stay but I'm paying and insane amount of money to try to keep what I do have and it's a joke to these people it's so disgusting it's so sad and it's really really messed up and unfair criminal don't rent here the pic's are screenshots of my phone as I paid them everything I could as fast and as soon as I got it

I had an appointment with Jasmine today and it was an absolutely great experience! I purchased the…read morerental of a 10x10 unit because of her.

Easy storage. Helpful staff. Elevators that only go to your floor with your code. SHADE! At least…read moreat the entrance I had to use.

Arrived from out of town and was AMAZED at the level of service. Every question was answered and…read moreevery need for my unit was met. Polite, efficient, and informative. These guys are obviously dedicated to customer service. Drew pointed out details pertaining to my unit and Doug went the extra mile in making me feel comfortable with this process. For the money, this is a good value. Overall, the transaction was smooth and effortless.

Been storing goods here for over a year and have been paying $79.00 for my unit. Today, I got a…read moreletter in the mail stating rent is increasing to $129.00. And what's their reason? "This increase helps us ensure our commitment to proving excellent customer service and the best self-storage experience for our customers". How does a $50 increase in rent for a 10x10 unit provide me an excellent customer service and self-storage experience? Who came up with that sentence? Nothing says, "Thank you for being a loyal customer who has always paid on-time, never defaulted, and never violated lease guidelines" like adding an additional $50 to the monthly rent. Unreal. If you choose to rent here, don't be surprised when they disappoint you in the near future with a letter just like this.

Extremely clean office and storage facility. Frank the manager was very kind and very informative…read more If we ever need long term storage we will definitely return and do business with them.

Clean facility with friendly staff . Casey and James run it well ! The security is good and I feel…read morecomfortable having my belongings there .

Thanks Casey and James for always being so helpful whenever I need assistance. I'm always checking…read morein or calling with questions, I like to know my items are protected and that the staff are readily available. I've never been disappointed with the customer service there. A+ all around. The property is always spotless and the handcarts are neatly parked in the same spot each time. I love having the closed circuit monitoring, if I'm there alone I know big brother is watching. I appreciate the attention to details there that's why I will continue to use this facility. Roxie S.

Best of the best! Would highly recommend! Close enough to everything in the Alamo ranch area!read more

very good great water very good televisions dhzhshbsnsksud very good great place good unit for…read morestorage

The receptionist there (won't be writing her name) is so rude and unprofessional that I'll be…read moremoving my storage unit elsewhere. We have a company account with multiple units in our future plans but will not support this company because of a single employee's attitude. Will be speaking with the manager who is never available for some reason. There also used to be a handy clip that would hold open the door from the outside to enter the units, that is no longer there. The door to enter also sticks and needs to be shaken (as an attendant showed me) in order to open. Taking my company's business elsewhere. Unacceptable service.

Really nice people. Everyone worked with me on both storage rooms to make sure I had what I needed…read moreincluding walking with me to the units and pointing out differences and advantages. Very clean, easy access, and good prices.

Excellent customer service! Great rates. Easy in and out with my RV. Had everything I needed for my…read moreRV storages needs and more!

From the owner: New Boat & RV storage facility located just west of San Antonio between Potranco & 471 on Medina…read moreCounty Road 381. Some 10x24 & 20x 24 covered spots are available, with a large field for open parking. General gate access is 7am to 8pm with after hours access granted with a call or text to owners on site.

Jim was awesome! He was helpful and we had a good conversation…read more Site was clean and organized.

I had a discrepancy and the GM Gary C. Handled it professionally and courteously. He truly cares…read moreabout the customer. I would gladly recommend this location to anyone.