Great facility. Used it for about 6 months to store some equipment during a divorce. Staff was…read moregreat in getting me setup, never had an issue getting access and the facility was always super clean and cool

I rent a storage from 5611 Lone Star Pkwy San Antonio, TX…read more 78253, United States and the main door keypad has been out for atleast 2 to 3 months. We have spoken to the manager previously and he said they were working it. Late rent would kit be acceptable, why is it ok to not expedite repairs! Inconvenience of going the long route when we rented the specific room to be by door!

We moved here from Houston and used this storage facility while our new house was being built. The…read morefacility and units were clean and the staff was friendly and very responsive, even after hours and on weekends. Highly recommend using this facility for your storage needs!

Worst communication ever, plus charging my card and not contacting me about it. They think just…read moresending an email is enough. Didn't have access to the gate on 1st day of lease, however they charged my card. Almost $100 for a little 5x5. BS

So happy I picked this location my storage unit was safe and never had any issues. Diane was so…read morepleasantly throughout the process she is a great asset to this business. Thank you Diane for all your help. Definitely recommend to get your storage here.

Morningstar was amazing to work with! We had 24 hour access into the inside of the building where…read moreour unit was, it was nice and large. The truck was also very helpful in getting the larger items! The staff was extremely kind and great to work with. We had no issues and would rent with them again if needed.

DO NOT RENT FROM HERE. I started my storage unit here at Morning Star Alamo Ranch in June 2022…read more Everything was going great for the first few months. I found out that my unit had been robbed on 11/10. I immediately let the manager know and the response was, "I'm sorry but you are not a priority, if we here anything we will let the police know" Morning Star did not care at ALL. It was devastating to here that after losing over $5000 of collectibles, memories, and hand written letters from my grandfather. The people who stole from my unit ended up going to a local collectible shop and selling some of my items. The pictures attached are of the thief's who sold my stuff. I'm confident that these two broke into my unit and others at this location. This police have not reached back to me and the storage unit has completely stopped communicating. According to other people at the facility they have people living at the storage unit, selling drugs and god knows what else they are doing. STAY AWAY FROM THIS PLACE. Your stuff is not safe.

Best of the best! Would highly recommend! Close enough to everything in the Alamo ranch area!read more

very good great water very good televisions dhzhshbsnsksud very good great place good unit for…read morestorage

They are over charging me changing My rent every month increasing it to where I'm paying more than…read moreother people that have bigger units than me I've been locked out of my units restricted to only being there when the office is there hit with late fees late fees ladies over $100 in one week The staff is insanely rude and laugh and smile whenever my unit went up for auction I've saved it now twice from auction but I just keep hitting hit with more and more fees and larger rinse increases that every time I get close to having a zero balance so I can get in there and move my stuff I get hit all over again it's like every month it's close to $600 it's insane you can't ever get anybody on the phone I can't get to corporate or anybody to answer any of these questions it's like I'm being shook and down for my belongings and having to pay and insane ransom is unbelievable and seems very unfair I met my snapping point with this company The roof is leaking in my stuff is being destroyed inside of it and I can't even move it to another unit where it's not leaking they won't let me take care of it they've kept me from it so my stuff's being destroyed I'm paying an insane amount and rent and I'm not allowed access and management and corporate don't know what each other's doing and I'm constantly getting different totals of what I owe and is constantly changing and I cannot get a detailed bill a statement with definitive numbers on it as like their pocketing what I'm giving them this is insane I'm under so much stress it's causing me so much stress it's a living nightmare just trying to say if what little I have cuz everything I do own is inside that unit and I'm working so hard to keep it I'm paying every bit of everything that I have I'm going without food I have no place to stay but I'm paying and insane amount of money to try to keep what I do have and it's a joke to these people it's so disgusting it's so sad and it's really really messed up and unfair criminal don't rent here the pic's are screenshots of my phone as I paid them everything I could as fast and as soon as I got it

I had an appointment with Jasmine today and it was an absolutely great experience! I purchased the…read morerental of a 10x10 unit because of her.