We've made many moves and used a lot of storage over the years especially having been in the…read moremilitary. But one thing I want to definitely leave you with in this review is this: This A-AAA KEY is the very best storage experience that you will ever have - bar none! Juan and Julie are simply the best folks...they treat you with respect and go out of their way to make your storage experience go smoothly. It started well and 1 year later after we moved into our new home and moved out of their facility, the experience was still the very best we have had. We've been in storage situations where we were made to pay for a whole month even though we may have been only in there for 5 days let's say for example - whereas with Juan and Julie we were refunded the pro rated amount for the days that we did not use upon moving out. Their posirive attitude, helpfulness and their diligence to maintain the very best storage situation is beyond explanation! I just simply wish other businesses were half as credible as these folks, and as you can see all of the 5 star ratings say something! You will never go wrong by working with them for your storage needs - highly highly highly recommend!

Easy storage. Helpful staff. Elevators that only go to your floor with your code. SHADE! At least…read moreat the entrance I had to use.

I rented a small storage unit (5'x5') in this facility for 7 months. This was a very easy rental…read more The facility was always clean, there are security cameras located everywhere we had access to. An added security feature is access is limited to the specific floor with the location of the unit. All in all, a great experience with this rental. We had particularly great service from OJ who made sure we had all the information we needed, walked us through the move-out process and made sure we would still be able to access information about our account after we vacated.

We had to quickly move so we stopped by to see how much it wld be to store out things…read more.. & got great help Monique, what a friendly person. She was full of info & kind words to help us thru a bind. Thank you sooo much.

Excellent service with the staff. The manager is so kind and helpful. She goes out of her way to…read moretake care of you. Very clean and reasonable in my opinion. I highly recommend this location.

The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

Kelly was really helpful with move in and out and any questions about billing…read more PS as a company needs improvement with billing and charges. But that isn't any of the workers faults.

I rented a unit here at the last minute and what a mistake this was. This place couldn't wouldn't…read moreeven know how to find you even if they had a map ! The unit I rented had oil all over the floor and of course no one was there to help me then it took me literally calling the district manager to get another unit . Then they bill you telling you your past due and it's not even the first . Last issue RATS HAD BEEN IN MY STORAGE !! This place doesn't even have the boxes for for rodents outside like most businesses do !! DO NOT RENT HERE !! RATS !!

This is a relatively new storage place in the Shavano Park area. It was built around 2 years ago…read moreand is immaculately clean and well kept. I found a great deal online for a 10x10 storage unit that is climate controlled for $89 a month. When we arrived, we were met by the friendly manager, Hike. Hike is someone who you would want to manage customers and customer service. He was friendly, informative and helped us through the move in process and security. Hike has forgotten more about storage facilities than anyone could hope to learn. They have a handy freight elevator, Available carts and dollies to move and a clean, well kept building that is well lit, and climate controlled. I would highly recommend this storage facility to anyone in the Shavano Park area.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I'm new to San Antonio, so you don't know this about me yet, but I don't give out 5 star reviews…read morewilly-nilly. 5 stars are for those who go above and beyond. 5 stars are for the cream of the crop. And here I am giving one of my rare 5 star reviews, so you can imagine how stupid I feel because I forgot her name. I told myself I wouldn't do that and I did. My stupidity aside, this is your place and she is your gal. First, I ordered a unit online and that was so easy. Then I called and organized the delivery of moving pods. Which sounds easy, but working with moving pods was harder than I thought it would be. And she was so nice through all of my confusion and went out of her way to help me. Which I really appreciated because I was very stressed out at the time. Then the moving day came and I had issues with the moving company and the pod company and organizing the two. I spent the whole day in the parking lot waiting on people. And I ended up having to go into the office several times that day, for various odd reasons. Every time, she had to get up and come open the door. I felt really bad about that. But she continued to be smile-y and helpful. It was a hard, painful day for me and she was the bright spot. Thank you, B--something. Oh, it's on the tip of my tongue. Paying the bill is really easy. I pay by phone, but there are, like, 3 or 4 other ways. I have a great unit. The grounds are secure. I am very happy with my whole experience.

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

Very good and safe location. Mike is very helpful and nice. Totally recommend this locationread more

Very nice very informative. Took the time to show the unit so I could make the right choice for my…read morebelongings. This is my second time to use this facility