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Public Storage

3.3 (27 reviews)
Open 6:00 am - 9:00 pm

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This is my bill and the total amount I was forced to pay on day 7 of my rental of a 10x20 outdoor unit.
Sheila C.

I rented a 10x20 on feb 21, the same day, they charged my account a total of $218, $158 for rent and the rest for incidentals. Today, one week to the day, I was charged again, it said for the first month $49. I have never even checked into the rental or picked up the lock for using it, the lock you must buy from them for$20! so today (March1) I called to find out why I was charged again and to cancel the rental, and Michelle at the Helotes Texas office called me back, I tried to explain and ask and she said I was wrong, I explained I had the email and she said Mam are you going to let me fix this or not,". She continued to spout numerous rude, hateful, and condescending, comments and she wouldn't even let me speak and when I tried she would immediately cut me off, I asked her name 4 times before she would answer. I told her I was reporting her to the district manager and she hung up on me! Unbelievable the unprofessional behavior. The number she called from was 1 (210) 489-1458. I have no doubt they have had other complaints about this manager, as her behavior was so unprofessional. I reported her to the corporate office and am currently waiting on the district manager to call me back. Until they do something about her I do not recommend this place at all! See pic for evidence of my bill fir 7 days, I paid a total of $268 for a 10x20!! This is my bill for $7 days and I have paid the full amount almost $260 for 7 days use of a 10x20 nonclimate control outdoor unit, the $46 was removed today after I called them because it was automatically removed from my account! I canceled it within 7 days and they still refused to reimburse me any money except for $20 for the lock they made me purchase. This place is a joke.

Moved out...two more to clean out!
Lindy A.

I give it five stars for the staff they are awesome. The staff has always been very friendly and helpful. The storage facility is very clean and convenient. It gets three stars because I have never had a storage unit but increase their monthly fees so often. I had three storages and forced to move out because it became so expensive it was like renting an apartment. Increases should be done once a year not every couple months. In my opinion the frequent increases were quite ridiculous. That's why I chose to move out and go somewhere else. I had two very large storages and a regular 10 x 10.

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2 years ago

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2 years ago

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4 years ago

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1 year ago

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3 years ago

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5 years ago

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2 years ago

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4 years ago

Mary Ann was very helpful with my payment very good in customer service. She very friendly. Thank you

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3 years ago

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7 years ago

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5 years ago

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6 years ago

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4 years ago

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5 years ago

worst storage unit to ever go to. never go to it. they will auction off your unit. be safe, they're thief's

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5 years ago

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4 years ago

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5 years ago

Site management is always responsive to her tenants needs. I highly recommend this facility.

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7 years ago

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8 years ago

Mary Anne gave me very great service and saved my life with a great price. I recommend this location.

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8 years ago

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6 years ago

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11 years ago

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6 years ago

Mary Anne is the best storage manager I've ever met! Thank you for such great service.

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6 years ago

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11 years ago

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13 years ago

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9 years ago

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Review Highlights - Public Storage

From the gentleman on the phone giving me options of sizes and prices, to Mary Ann who called me the following morning.

Mentioned in 8 reviews

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Your Storage Place - Rental Office

Your Storage Place

(4 reviews)

Medical Center

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

Public Storage - selfstorage - Updated May 2026

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