I was late a month on my rent by accident because I switched banks, and when they sent me an email…read morenotifying me that they put a lock on my storage unit I paid it right away and I got another email notifying me that the lock was removed. that was 3 months ago. I went to my unit yesterday to grab something I urgently needed and the lock is STILL there. never bothered to remove it. I called them EIGHT times today and no one ever answered. do not rent here

Don't come here they have a lock on the dumpster & won't let you throw your trash away. We rented a…read moreunit here for about 4 years, today was our last day here so we cleaned out the unit & they did not let us throw away our trash because they "had other people who need to throw away trash" mind you it was barely anything & we had never used the trash before. Rude experience. It was a cheap TWIN size bed FRAME. That we tore apart into small pieces to fit into the dumpster. It very much fit in there. I was not trying to throw a whole bed.

Convinced me to stay but did the exact same thing and raised my rate to nearly double the amount…read morewithout notification. Don't be tricked into coming here with a good rate and only to have it raised once you're items are stored. I'm done with this place. Taking my business elsewhere.

So far so good with this location! I don't have a large amount of items to store, just storage…read moreboxes filled with items I'm not actively using. I started searching online and quickly found that many storage units are quite pricey! That said - I happened to be looking at the right time (Black Friday) and got a 5x10 unit for 50% off which is a steal! The facility is well kept, and they have dollies on site which is SO helpful when you're moving things by yourself. My unit isn't on the first floor, but the elevators are conveniently located which allows quick access to my unit. Staff were helpful and called me right after I booked my unit to provide additional information and offer assistance as needed.

Didn't know they close the gate at 9. Not a big fan of that as in some ppl work late jobs and etc…read more now I'm stuck on my couches being in my tailgate and there's a possible rain storm in city I have to drive too. Wouldn't recommend if you want to have full access to your stuff you own 24/7

I could not recommend this place any LESS to you. they will raise your 5x5 unit's rate from $14 -…read more$69 in a matter of 4 months. then when I called to ask why I never received a notice for this, they said "not our problem." this place is the worst. take your business else where.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.

So it will be going on one year November 1st and they have already increased the rent twice within…read morea one year span. Watch out because they just keep increasing and increasing the rent. Mine went from $132 to now $165. May wanna find a place that locks in the amount for at least one year. Just my suggestion.

I've been renting from you now about 2-years , the only problem I have is that you folks raise the…read morerental fee every year, To whom it may concern, Give to your reliable customers give them a couple of months free, Doing just that would be a huge incentive for new customers. Your facility is very clean. the lighting is great. your security is top notch, But the help that receive from Eddie has been outstanding, Eddie has been courteous, willing to help what ever I needed, Eddie is a prime example of a responsible employee that most companys are looking for and will give them initiatives to stay. my hat is off to Eddie. Russell Petrello

After our move back to Texas and a space downsize, we had quite a few things that we needed to keep…read morebut didn't have space for right now. CubeSmart is just a few blocks away and after visiting their website, they made it super easy to get setup. It was quick and painless! The attendant was very friendly and helpful and explained the process nicely. Access to the storage area and the elevator is exceptionally straightforward and once inside their facility it is exceptionally clean and well lit. We were really impressed with how nice the whole process was! The storage area is very clean and well maintained, with restrooms and water on each floor. Strongly recommend this CubeSmart location near the Rim at: 16227 Vance Jackson Road San Antonio, TX 78257

I was told this was safe location. They had codes to get threw door . They had no burglaries…read more They state there safe . I found that they were being deceptive. There are dozens burglaries . They turn cameras off. Theres drug being smuggled threw here . This location is dangerous. SAPD property crimes have no information from management there as to who the criminals are . Read rental agreement . They can go into your storage unit with put you present . They can turn cameras off .they let people in to storage facility and there not registered are being there . When my items were burglaries employee named Tracy said the cartel took my valuables . Maybe they own the storage facility . Dont put yourself in danger here becuase SAPD may not respond . They can kill you in basement and haul you away in garbage bag .

I don't usually take the time to write reviews, but my experience with Ford's Landing Mini Storage…read moretruly stood out. From the start, Jeff and Marcella made everything simple, smooth, and completely stress-free. They were both professional, approachable, and genuinely cared about making sure I felt comfortable leaving my belongings there. The facility itself is very well maintained and secure. The alarm system, cameras, and overall surveillance gave me real peace of mind. I also really value the 24-hour access--it's incredibly convenient to be able to come and go on my own schedule. The private gated entry with a personal access code adds another level of security that I really appreciate. What impressed me most is how well everything is managed. It's clear they take pride in the property and in how they treat their customers. On top of that, the pricing is very reasonable, so I'm actually saving money as well. Overall, this has been a great experience, and I would confidently recommend Ford's Landing Mini Storage to anyone looking for a safe, clean, and professionally run storage facility.

Not exactly the securest place in the area. Security cameras dont work and onsite management doesnt…read moremonitor the comings and goings at night. Units are often broken into and management has no responsiblity, their response is to "call your insurance company and file a claim!" We provided proof of a break in, broken lock and stolen items. We asked for video footage and as expected, management was unable to provide it and said... "not our reaponsibility, call your insurance company!" Rent and store at your own caution.

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.