This was once a great location. But since they are now part of another storage company they jacked…read moretheir prices thru the roof. There are other cheaper options around.

Very easy and simple rental. Josh has been very helpful in answering all our questions. This is the…read morecleanest storage facility in San Antonio (inside and out). Climate controlled is the way to go for added protection of your items. We will recommend this location to all our friends and family

Edited to add: I called again on November 14 and with no surprise, Damien "stepped out of the…read moreoffice. Also, would you like to give K.L the box and bag for me? Since you're unwilling to adjudicate this matter? STOLEN ITEM(S) -- DO NOT HIRE THIS COMPANY Save yourself the stress and frustration! DO NOT hire Two Men and a Truck for your move. You're far better off hiring family members or paying extra for a company that values integrity and accountability. During my move with Two Men and a Truck on November 1st( 7634 Reindeer Trail San Antonio, TX 78238), one of my personal items went missing while in their care..a pair of Gucci Platform Slides valued at $800. The item didn't just "go missing", it was taken. There is video footage of the incident, clearly showing the last person who handled the item and sketchy behavior. K.L( initials of the individual) was seen in the footage going into the truck, coming out of the truck and closing one of the doors, going back in the truck for 6 MINUTES, you can then see him rummaging through one of my shoe totes, after 6 minutes he comes out and opens the truck door back up. What was also weird was the totes were not wrapped up in any way in the footage, but when I was unpacking, one of the 2 totes were wrapped up in tape. It doesn't make sense for them to wrap items after they already moved to the new location, especially just one of them. For privacy reasons, I am withholding the footage AND full names of the individual(s) for now, but I will not hesitate to share it publicly if this continues to be ignored. Management, specifically Damien and Joe, provided me with the full names of the moving crew involved in my move. They even acknowledged that the video footage was sketchy and claimed that they suspended the individual. This information has been included in the official police report I filed. Despite this, Damien has made no real effort to resolve the situation. Every time I call, I'm told he has "stepped out of the office," and my attempts to reach him go unanswered. They apparently can't do anything about it since they don't have footage on their end on him taking them( which doesn't make sense for them to suspend the guy if they have nothing on him.. unless I'm being lied to). This is theft, plain and simple. I have taken all the proper steps. I've filed a police report, gathered evidence, and notified management. Yet I've received no accountability, resolution, or compensation. Each individual working ( 5 guys) were tipped $100 each on top of the hefty payment, I do not appreciate your employee going through my personal belongings and taking things as they please. I haven't been able to sleep at night because I live with the fear that they may have taken other things. Until this company takes responsibility and makes this right, I will continue to pursue this matter through every available channel. Consumers deserve to be warned.

TAKE YOUR MONEY SOMEWHERE ELSE. Literally pick anyone else but this company. I've used them for 3…read moreyears and this week they cost me 600$+ for the worst experience & broke my vanity. Damian was no help & offered me 85$ for a completely broken 200$ vanity. The movers lied and said I would be reimbursed & I know their job is hard so I still tipped them 75$. Didn't even get my tip back.

No hassle from start to finish. Decent location and easy communication. Will rent again.read more

Darrel and Kristina were very helpful and professional. The unit was very clean.!!!!!!read more

Both Mason & Manny did a fabulous job!!…read more They went above & beyond to pack the truck. And most importantly they are very patient. Thank you Mason & Manny Blessings, Vivian & Shunston

The team of guys (Don, Tre, and Manny) were AWESOME! Did not have any worries about anything…read moregetting broken and they were fast and professional. Will definitely use them again if I have to move again! Thank you!

I rented a unit in Cubesmart in Mchard road and Mt. Tom Gm assisted me I have never been treated…read morethe way he do! he went over and beyond very helpful and friendly the unit was super clean. thank you Mt. Tom keep up the good work you are doing!! I do recommend this place.

Wonderful recent experience with the most current General Manager, Tamara, and assistant manager,…read moreLoryn, at Cube Smart! I've been renting a unit there for a few years and both these individuals went the extra mile to help me with some past issues with my account there, and then helping making a change to a more cost-effective unit, assisted me in understanding the options, and walking thru with me to show me the various units available to make the best choice. They put so much time in assisting me, always with kindness, respect and genuinely deaireto provide the best customer service possible. It is amazing and so uplifting to know there are still individuals who genuinely go the distance for the customer. Highly recommend this facility because of these 2 individuals!

Getting to this review a little late, but I wanted to put my two cents in about this company, and…read morefor the most part, it is all pretty positive. My wife and have learned the hard way just how hard it is to find a good moving company for moving from state to state. It is really really hard, and a scary experience when you feel like a novice, or you are only experienced at local moving. There are way too many companies out there all to happy to scam you so you have to use your best judgement, and do not give in till you are satisfied you feel comfortable with your mover. First off, we did a corporate move that her company paid for, and we chose a company called Virgin Van lines. Total disaster. Took us months to get our stuff, and sadly for other families, they are still tied up in court awaiting budget, who sued virgin, to find a way to get them their stuff. I had to move my stuff that was left after her, since she had to leave first, and I had a few months left on my lease. This time I was determined to do my homework and not get scammed. This time I had every company I was interested in come and visit, and if they refused, I crossed them off the list. I had about seven different companies come and visit, all of them with their own scheme, no matter how reputable they seemed. Even ones from moving scam.com who came highly recommended were shady. All star movers wanted to charge my 7,000 dollars to move from NYC to Austin Tx!!!! Cut to Graebel, and a very no nonsense woman named Ann who phoned me at 7 pm at night because I had asked for a rep to call me. At first, I was deeply put off, as she suggested I might not be able to afford Graebel, and that if I was looking to cut corners, they were not the company I wanted. She also told me it might be a waste of her time if she came out to see me the next day. I know it sounds bad, but, something told me she was testing me. She wanted to see if I was going to balk at her price, which actually turned out to be the right middle number I was looking for based on prices that were low balls, and too expensive. I insisted she come, because I had a feeling she was the one I was looking for. Crazy I know. After insisting for an hour, I got her to come down, and thank god she did. She was actually a really nice lady, smart, knowledgeable and frank. She told me how the business works, with no BS. I liked her already. And I knew that whatever she said, the company trusted her with 20 plus years on the job, so what she says and promises sticks. My middle ground was about 2350, not cheap, but also not horrible considering NY to texas is about 6,000 miles plus. She mad sure it was binding, but a real binding, not a promise to bind. The difference, whatever she quoted was her responsibility, so if her estimated weight went over, and my items actually weighed more when it got to my home in tx, I was not responsible for any extra charges. However, if it came in below, I would get the refund. The trick to this of course, is that the company will at a minimum, want what is qouted, so even if it might come out to less, they will probably weight it in a way that ensures they get the quoted price. They tell you of course you can be there for the final weighing, but once you are getting your stuff, and just happy it arrived and you are on budget, you tend to forget and just want to get on with it. The one thing they do do differently, which she admitted saves the company money, is on labor. They use 2 man, or in my case, for pick up, two women crews. For the drop off it was two men. This of course can be a disadvantage because it puts more work on one individual without a third man to help. The upside to it for me the tip is a little easier to figure out. There was some hiccups. Once or twice I had to go back and forth with Graebel management about mis quoting the price, but it was fixed fast. Also, the guys who dropped of were nice, but a bit grumpy. It was specifically stated my bed would be put back together once they arrived, but they were not happy about doing so, and were told they were given no such directive. I insisted, and they let it go, and did it, but not happily. It gone done, that was all I cared about. The check was given over, and that was that, all was done. No surprise surcharges, no last minute demands, and they overall did a good job. The moral here, do you homework. Nothing will be perfect, no moving company is, but it is as close to perfect as it could get considering the circumstances and nothing like the disaster our first move was. They kept me updated, and returned all my phone calls. They really did not do follow up to make sure I was happy, but I let it go, as the job got done on time and on budget, and just in under two weeks. So I can recommend them. Be clear on what you want and do not take no for an answer. Moving is stressful, and if you do not educate yourself it will go wrong. Jr from Round Rock Tx

The worst moving experience I've had. The summary: company paid-for relocation package across…read morecountry. Graebel packed and loaded our stuff in Austin, then drove it to Seattle where most of our stuff went into storage and some stuff was delivered to us at our temporary housing. A month later, the rest of our stuff was delivered to our new home. A long complicated move with lots of hiccups, damaged furniture and one (maybe more?) item still missing. The never-ending story: In the beginning, everybody was nice and professional. The box packers (two women) did a fantastic job. Not one thing they packed was broken during the move. They should get five stars and a raise. In fact, they should be in charge of everything. Moving day arrives and from the driver to the movers, we started getting constant reassurances about our stuff. We were living in an apartment downtown with limited parking and loading. So they took our stuff in a smaller truck back to the Graebel facility to crate and load into a big truck. Given that we didn't have a lot of stuff, we'd be sharing a truck with other customer's crates. You can probably see where this is going. BTW, there is one special piece of furniture I showed the movers and the driver. Oh, hey guys, this one thing I really love, it's antique, has sentimental value, irreplaceable, etc... I was told it would be handled with kid gloves and crated on its own. Yeah, not. More on this later. The stressful move from hell begins as we drive across country with four pets and whatever stuff we could fit in our vehicle. Luckily, we didn't break down in the desert or lose any pets, but will never do that drive again. We arrive at the temp housing and wait for our delivery. Of stuff we might actually need. Days follow of evasiveness and no shows. We figured they had lost our stuff. The driver would call and say he was going to be there, then not show up and reschedule for the next day, then not show. Repeat over and over. One day, I was in the apartment's parking lot and, lo, there was the driver of the truck! OMG, my stuff! Well, no. Bizarrely, he was delivering somebody else's stuff and would be back later. Uh, what? Finally, they deliver our stuff late one night. It was nice to have a hair dryer and warm clothes. Weeks later, we move into our permanent digs and are surprised when Graebel actually shows up on time to deliver the rest of our stuff. The guys are nice, but immediately start complaining about the packing/loading job of the Austin folks. The driver doesn't seem to think we have to actually check off stuff as it's unloaded because it's all coming out of crates. I don't tell him he's insane, but, really? So, I start checking the labels. Luckily for some other customers because it turns out we got some of your stuff including a big flat screen TV. Whether or not you actually ever got your stuff after I pointed this out, who knows? I'm still waiting on an item Graebel has. They know they have it because they emailed us to ask if we were missing it. Anyway, delivery day was 7-2-12 and today is 10-10-12. It's kind of funny, but not really. What are you doing with my fancy garbage can, Graebel? Do you remember when they said they would handle that one piece of furniture with special loving care? What they meant was it will be shoved into a huge crate with heavy stuff that will fall over and smash it into pieces. Then, a mover on the other end will carry it like a sack of flour and break it some more and then deny it when you see them doing this. It's still sitting in my dining room in complicated broken pieces. Parts are missing and the repair shops Graebel's insurer recommends can't repair a scratched table let alone a two-hundred year old Chinese antique. ALL of our other furniture has scrapes, dings, scratches and damage. Except for the couch because they wrapped it like a baby. A soft, large, sturdy object. I have no words. Never again, even as part of a relocation package.

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

I completely back everything Alex has said. I'm not sure why you continue to single me out when…read morethis was a move that both Alex and I were involved in together. Whether I paid or he did is irrelevant--we both contributed to this process equally. To clarify a few things: I had my own dollies and equipment, and both Alex and I were moving significantly more items ourselves than your movers were. In fact, I noticed multiple times when I went down to the truck that both movers were just standing inside, not actively working. Several items they did handle--like my paintings that were still sealed in plastic--were wrapped unnecessarily three or four times, wasting time rather than helping the move go more efficiently. Yes, the elevator used was the freight elevator, but even if it hadn't been, both available elevators were equally close to the unit, so the point feels moot. Most importantly, the way you've chosen to handle this as a business owner is honestly shocking. Arguing with customers, deflecting accountability, and lacking basic humility or professionalism--especially when we were among your first clients and you had no reviews at the time--is both disappointing and embarrassing to witness.

Took over 4 hours to move a minimalist 1 bedroom apartment 10 min up the street and charged over…read more$500. Didn't even move the whole apartment- just the large pieces I needed help with. Seems very high for a small living room and a bed... They later sent a receipt with the wrong amount I was charged. Felt like they were constantly running the clock as they took their time with everything: unnecessary over-wrapping of the furniture, claiming to need to disassemble furniture even further after I had already disassembled plenty on my own, and just overall lots of standing around. They dropped off all of the disassembled stuff at the new place and left. (Afraid of what the time would have been if they had helped with reassembly...) EDIT: Owner responded claiming there were no elevators to assist in the move when there in fact WERE operational elevators at both properties that were used by YOU so that was a blatant lie. Nobody else used the elevators during the entire time we hauled stuff to and from the truck... The original apartment was actually right in the middle of the complex so not sure why you're lying again claiming that it was at the end of a hallway...? As for the ridiculous claim about the truck's parking adding more time: the truck was parked at the entrance of the gate... Parking the truck a whopping 20 feet further to be OUTSIDE the gate would not have added "considerable more time" to moving the furniture and would have in fact saved time because you wouldn't have been blocking anyone inside the gate... Disappointed not only with how the move was handled but the lack of respect and lies told in the response. Extremely unprofessional.

I recently had the pleasure of having 3 hardworking young men help me move from my apartment into…read moremy new home. John, Matt, and Lorenzo showed up within 15 minutes of the 1 hour time window initially given to me and were beyond helpful, respectful, and took great care to wrap my furniture and get things to the next location without any mishaps. These 3 went above and beyond just moving my belongins and John even fixed my dresser leg that had been broken from previous movers without my asking. :-) They all worked their butts off in the 100 degree weather and never stopped until we were finished. I highly recommend San Antonio Moving Guys and if you're lucky try to get these 3 to move you because you won't be disappointed. I tipped them for their hard work as well and they were beyond appreciative. Thank you San Antonio Moving for a successful move into my new home!

I appreciate the talktive but when i pay you 99$ an hour and live not even 10 mins down the road…read more Plus only having a couple things to put into the truck. Its the lack of the speed of putting things up and making lots of small talk, adding up time. Im not made of money and paying 400$ because your movers wanna spend 30+ mins talking in between furniture and somehow get lost and take longer to get to the destination. Its unacceptable. Your movers need to be more efficient in speed, also how they carry stuff cause i now have to pay damages to my apartment that had nothing in it, let alone in the way for them. Its two of them, team work, no other excuse. Lastly, i understand getting lost on the road and driving cautiously to the place is a 5/5 but taking 20 min to get there when its 10 mins away is odd.