Best of the best! Would highly recommend! Close enough to everything in the Alamo ranch area!read more

very good great water very good televisions dhzhshbsnsksud very good great place good unit for…read morestorage

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

I have rented a space in Boerne for over 2 years without a problem, and then somehow they messed up…read moreon my credit card #, I got a late notice and they said they never received my proof of insurance, which I sent twice to the email they had told me to send to. This has not been resolved and its been over 2 months. I keep getting hung up on when I call. Each time they tell me that they are working on it and will get back with me. When I initially called, the female I spoke to told me that they wound waive the late fee. I still got charged the late fee. I'm still waiting for this all to be resolved. I got another text notice at 1230am the other night saying they still dont have my proof of insurance. I am not happy............

Customer service has always been excellent. Property is well maintained with easy access. Their…read morepricing is comparable with the surrounding area. Been a customer for over a year with zero issues.

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

Be aware that US Storage may increase rates at any time. My rent increased multiple times (the…read morefirst in less than a year), including one significant increase well over typical inflation (lowest increase notice was 25%, up to 59%). I was often told that local staff could not see or control these changes and that adjustments required approval from corporate. I was also billed monthly for a "Protection Plan" despite providing proof of my own insurance, and only received a partial credit after raising the issue again. In addition, a small recurring charity charge appeared on my bill that I did not knowingly opt into. When a card on file expired, my account was assessed a substantial late fee before any notice was sent, despite the company having my email and phone number for other communications. While the fee was eventually reduced, it required additional effort. They should have notified me before applying the late fee and allow me to update my new card info. I ultimately moved to a competitor and have had a much smoother experience (proactive communication, locked in rates for a duration, etc.). I recommend closely reviewing your monthly statements and being prepared for rate increases well above anything inflationary or covid related. I'd rather they simply post higher rates up front vs what felt like bait and switch. It was exhausting working with this company. The on-site staff I interacted with were polite and professional, though decisions appeared to come from corporate.

The facility is lovely but be prepared to take battery operated lighting. The hallways are good but…read morethe units have no light. The staff is amazing and tried really hard to help but beware: the advertised "standard" prices increase quickly and often! $225 became $393 with two big increases within 13 months. Not a good option for my long-term business inventory storage.

I went in person to the facility because I was having trouble completing the paperwork online…read more Heather was very helpful and was able to explain everything to me.