overall, i wouldn't recommend this place and would definitely take my business elsewhere…read more calling over the phone is basically pointless. you get connected to random representatives who don't actually help with questions about your specific unit. it feels super disconnected and frustrating when you're trying to get clear answers. the policies are also really inconsistent and honestly unfair. my brother's monthly rate literally doubled with no notice, which is not only inconvenient but also feels really unprofessional. there doesn't seem to be any transparency or consistency in pricing. the only positive experience i had was with olivia. she was the one employee who actually took the time to help and answer questions clearly. everyone else, on the other hand, was quick to threaten sending my account to collections if i didn't pick up my belongings right after my paid month ended. this was especially frustrating because another representative had already told me my items would simply be auctioned off after that period, so i was getting completely conflicting information. overall, the communication is poor, the policies are unreasonable, and the customer service is not helpful. i wouldn't recommend this facility at all.

The location is convenient and the front office is easy to work with. No climate controlled units,…read morebut the cost is reasonable.

Would have given it a zero (0) rating; however, this app…read moredoesn't allow it. The worse customer service EVER. Waited 10 days for hitch & bike rack on day of appointment waited 30 minutes before they came to tell that it was not in. They (Dan & Terry) gave every excuse in the book. I should've read previous reviews.

This storage facility is ok, but my only complaint is it's advertised as a 10 x 15 size unit. So I…read moreexpected to have that size unit. Unfortunately, their units are not what they advertised. The units are actually smaller in my experience. I actually ended up measuring a few units after already being charged for the unit and signing the contract. Once I measured about 4 of them after already being charged and signing a contract for the unit it became apparent that the units are actually 9 x 14 size units not as they advertised for a 10 x 15. The only reason we got the unit was for the advertised size and well unfortunately it is falsely advertised. It's unfortunate that we had already signed the contract and paid for the unit because we really needed all the square footage that was advertised on their website for the unit. Any ways just thought that everyone should know about this discrepancy before committing to a contract so you can actually get the size you truly need. Make sure to have your measuring tapes ready to measure before hand unlike us.

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

I moved my belongings into the ExtraSpace Facility on French Place in San Antonio during April of…read more2025. The facility is a very nice one, and the rate listed for renting it was quite competitive. I am happy with the space that I rented. Nonetheless, I am extraordinarily unhappy with the business practices I have experienced related to the facility. I have experienced two major problems and misrepresentations over the past three and a half months. The first problem happened when I tried to move in. I arrived in San Antonio from California with a large truckload of my belongings on Easter Day, and I had a work crew of friends and family lined up to help me unload the truck on that day. I knew that because it was a holiday, there would be no one working in the office of the ExtraSpace facility. So I called the office in advance to get my access code and be sure everything would be ready on the day of my arrival. I was assured that I was good to go. Nonetheless, when I arrived, my access code for the facility did not work. I called the ExtraSpace corporate phone number for customer support, and was told that they would call someone associated with the facility so I could get some phone support within the next few hours. Nonetheless, no one called me back. I was later told by the staff of the facility that they turn off and do not answer their phones on holidays, even for calls coming from their corporate office. I ended up having to hire a work crew for two hours to help me unload my truck later in the week. The office staff at this facility refused to take responsibility for their failure to give me a valid access code, and to cover the cost of the work crew. So I called the ExtraSpace corporate office, and told them what had happened. The regional manager agreed to give me a credit for the additional expense to apply towards future rent. Then a few months later, I was given notice that after my first four months at the facility, that my initial rent rate was a "promotional rate" and that my rent at the facility was going to increase by 119%, more than doubling, starting on month 5. The initial rate was not advertised as a "promotional rate." In the research I had done on ExtraSpace before I decided to rent a unit at this facility, I had read experiences online from others who claimed that their rent more than doubled after a few months at an ExtraSpace facility. I also read about the class action lawsuit (Johnson et al. v. Extra Space Storage Inc.) filed against Extra Space for "bait and switch" tactics in California. So I called the facility to discuss my concerns before I made a decision to rent there. What I was told in that phone call was that rates were month to month and could be adjusted at any time (with proper notice) based on market conditions. I was also told that reviews that I had read of people claiming to have their rates doubled after just a few months were untrue, and that such was not their practice. At no time do I recall being told that the rate I was offered at initial move-in was a "promotional rate" or anything similar. The facts of this experience seem identical to the facts of the California class action suit for "bait and switch." When I got my notice of the 119% rent increase from ExtraSpace, I wrote them a letter explaining all this history, and made them an offer of a compromise. They declined my offer for a compromise. Your mileage may vary. Just know that if they tell you that they don't double rental rates after a few months, they are lying to you, because they did it to me.

Yvonne and amazing staff are always so nice every time i call. They always. Friendly, caring,…read morehelpful, very respectful and helped me with my rental issues and went out of their way to help me when i needed to talk to them about my storage unit. Love the service. 5 stars in my book!*****

Price are right 24 axis seven days a week is light up as a football field and Cameras all over the…read moreplace yes I do recommend this place

The best storage facility in South Texas! Secure, neat and tidy, and the staff is very prompt in…read moreaddressing any issues you might have with your storage. I store a boat and travel trailer at Bettis and could not be happier.

So it will be going on one year November 1st and they have already increased the rent twice within…read morea one year span. Watch out because they just keep increasing and increasing the rent. Mine went from $132 to now $165. May wanna find a place that locks in the amount for at least one year. Just my suggestion.

I've been renting from you now about 2-years , the only problem I have is that you folks raise the…read morerental fee every year, To whom it may concern, Give to your reliable customers give them a couple of months free, Doing just that would be a huge incentive for new customers. Your facility is very clean. the lighting is great. your security is top notch, But the help that receive from Eddie has been outstanding, Eddie has been courteous, willing to help what ever I needed, Eddie is a prime example of a responsible employee that most companys are looking for and will give them initiatives to stay. my hat is off to Eddie. Russell Petrello

Once in a while, the service here is great most of the time they take a long time or the machines…read moreare not working or like they they shut down the propane machine 20 minutes before they close.

Awful customer service. Why is the lady upfront yelling at me to get my credit card out?…read moreUnacceptable. Not only is she rude, but she seems to lack experience in her job. Very slow worker, seems like she just wants to leave immediately. Don't come here.