It is Sunday, December 5th, 2024 at 0800. I am at the gate for Briggs Ranch Storage and the gate…read morewill not open. I have a long distance moving truck enroute to pick up my things from storage and we can't even get in. I called to confirm the storage is accessible on Sunday and the website states Monday-Sunday 6am to 10am. There is no emergency information posted on the building or anyone available to call to report a gate malfunction. I am documenting this because this situation will cost me money if my moving truck shows up here in 20 minutes and we cannot access the unit. Recommend if you are closed on Sunday, you need to inform your employees who answer the phone. You need to post signage with access hours and you need to clarify specifically on your website that you are closed on Sunday. Mon-Saturday 6am to whenever Sunday - Closed Your website clearly states you are open Sunday. Additionally, what if there is an issue or emergency on your property??????? There is no support available!!!! No other after hours line to call! Please fix this issue, and if I can't get into the storage today, I will absolutely need to be compensated for your failure to not update your access information.

PROS: The facility is clean and well-maintained. Cons: The…read moreproblem is that the Storage staff is not responsive, poor quality and poor response. They want renter"s insurance proof and then will charge their "company associated insurance fees" if you don't have personal insurance. I received my paid faceshhet for renewal on expiration day of 04/04/23, had to make a copy and scan it, then mailed their office the copy on 04/06/2023. I then received acknowledgement. When my invoice was received, I was charged an additional prorated month of "company insurance" because I didn't get them the expiration paperwork on 04/05/2023 and so they charged me their automatic insurance fee. I sent an Email questioning my invoice and requesting a response on 04/16/2023 that same day invoice was received. GUESS WHAT- NO RESPONSE!! Repeat Email sent 04/19/2023, finally got notice but no explanation. I then had to call and told it "was a software issue but couldn't be reversed!" I've been with this facility for seven years supplying their insurance paperwork showing I have renter's insurance every year. Good luck trying to deal with customer service, this is so many has changed company names multiple times, and has continued to degrade and its services. I would find another location to rent. Terrible customer service with this new company!

Customer Service is sub par. You can't run a business if there is no one at the receptionist.. or…read morewhen the owner/employee CLEARLY sees you pull up and goes to BACK and doesn't return until I was already driving out.. you can't say you were busy because the place was empty.

The BEST storage facility ever!! This is a very secure storage facility!!…read more One of our locks didn't lock after we had been there and because Patty and Daniel check these regularly they called to tell me. Plus at entry and exit when you enter your unit number it sets the alarm! Patty and Daniel are also very knowledgeable. Very customer oriented as well!! I highly recommend this facility!! :)

Had a great experience. We will be using them in the future. When we went in the owners were…read morefriendly and courteous. We got a complete tour, and all paperwork done in less then an hour. No hidden fees just storage for the time we need it with hassle free termination when you no longer need the service.

Excellent customer service! Great rates. Easy in and out with my RV. Had everything I needed for my…read moreRV storages needs and more!

From the owner: New Boat & RV storage facility located just west of San Antonio between Potranco & 471 on Medina…read moreCounty Road 381. Some 10x24 & 20x 24 covered spots are available, with a large field for open parking. General gate access is 7am to 8pm with after hours access granted with a call or text to owners on site.

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

Easy storage. Helpful staff. Elevators that only go to your floor with your code. SHADE! At least…read moreat the entrance I had to use.

Arrived from out of town and was AMAZED at the level of service. Every question was answered and…read moreevery need for my unit was met. Polite, efficient, and informative. These guys are obviously dedicated to customer service. Drew pointed out details pertaining to my unit and Doug went the extra mile in making me feel comfortable with this process. For the money, this is a good value. Overall, the transaction was smooth and effortless.

I can't not thank these people enough! I was in a time crunch and with it being New Year's Eve,…read moreMandy did everything she could to work around not only my crazy schedule but hers as well!!

We moved here from Houston and used this storage facility while our new house was being built. The…read morefacility and units were clean and the staff was friendly and very responsive, even after hours and on weekends. Highly recommend using this facility for your storage needs!