Don't have experience with storage here, but rented a U-Haul from this location and they were…read moregreat! Staff was proactive in making sure they had a truck available for me, it wasn't the same size as I reserved but they were quick to call and make it right. The check in and check out processes were very quick and I was on my way in no time. I would 100% recommend using this location to anyone in the area.

DO NOT, UNDER ANY CIRCUMSTANCE, STORE ANYTHING AT THIS LOCATION. PERIOD. IT WILL MORE THAN LIKELY…read moreBE STOLEN. If all of your valuables aren't stolen the first time they break into your storage,I assure you they are much more efficient the 2nd time. I've only had a unit here for 2 months. Facts: I came to my unit November 6th to acquire winter clothing only to discover my unit had been burglarized and vandalized. The office personnel were not on the property, but I reached an individual the next day by the name of Samantha (Since terminated), who informed me that my unit was discovered without a lock on November 1st. She explained that someone had attempted to contact me [A lie- I have had no missed calls, voicemails or emails on the matter.] and promised to review the camera footage and compile the applicable paperwork for me then she would call me back. I never received that call. I returned a week later and was given keys to the replacement lock the property provided, along with the paperwork. (I've been very busy and unable to wait the now hour plus I've been waiting for an officer to be dispatched to place my report.) I returned December 4th and used that very key I was provided by the property to unlock the lock the property had provided only to discover my unit had been burglarized yet again!!! Two new office employees were available, one from a different location and one in training. They informed me that all the previous staff had been terminated, that they do not know how to access the camera footage and that they have been getting yelled at and confronted by other disgruntled renters who also have had their units broken into. While here today, speaking with yet another employee as I await an officer to submit my police report. I am being told that there have been no other reports of burglary recently at this location. Literally, as we were discussing this, another gentleman comes in and expressed his very recent experience of having his unit burglarized. Just facts....Take it for what it is worth. Awfully suspect to me. This is not the least expensive storage in the area...and most certainly not the most secure. Do your research. This property should not be one you consider.

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

You can not go wrong with this facility! They are clean and the employees are great. I recommend…read morethis place for any storage need even climate control units!!!!!

TL;DR: Don't rent here. Rodents and nowhere to throw out the unsanitary things the rodents destroy…read morein your unit. Spend a little extra and go somewhere else. We chose this location out of convenience and affordability. Unfortunately, the price should have tipped us off that the facilities weren't good. When we went to get our things out, there were rodent droppings EVERYWHERE and IN EVERYTHING. Luckily, there were no live or dead animals that we came across or I would have just given up entirely. We lost some precious memory items and several items of value which were destroyed or could not have been easily sanitized. It was gross, I felt so nasty after we cleared it out and I was gagging. Now we are stuck having to clean and sanitize what we could salvage and with the cost of replacing the damaged items. To top it off, you aren't allowed to throw things away. The dumpster is locked. A lot of people put their trash around the dumpster because of this so I'm sure the mice have a field day with that, too. Obviously, I'm upset but I don't think I have any protections in this case. Don't use this place. It's not worth the headache, loss, and health hazards to save some money.

This place is as simple as it gets. Reserve what you need online, pick your location, and show up…read morewhen you say you will. Guy who was working was super laid back and chill, kept up chit chat and answered basic questions while we filled out paperwork, then brought around the truck and we were done. Truck is surprisingly easier to drive than expected. Nervous about potholes but other than that, we're just going on high way so it should be fine.

worst place, they are never on the office we called we made reservation, when we get there no one's…read morethere.

Responded quickly but didn't end up using because they couldn't provide the specific service I…read moreneeded.

I have been having the worst possible experience with this company possible. Several of my items…read morewere damaged during the move and I submitted paperwork to get reimbursed for the damage. They countered with an extremely low ball value that comes nowhere near the cost of repairing the items, much less replacing them. I asked how they came up with the reimbursement values, and was completely ignored. Was given a number to contact Jeff, but the few times they actually picked up the phone, Jeff was unavailable and never returned my calls. I was also given an email that is apparently never monitored, since I have not gotten a response from them that way either. This is the WORST customer service I have ever experienced from a company. This complete lack of communication from them shows the quality of service they actually provide during their moves.

I met with Karen and she had great customer service. She was extremely nice and friendly. The…read morefacility was clean and had easy access.

I've rented storage before, and Lockaway Storage at 410/I-10 is the most positive experience I've…read morehad. The building is secured, clean and nice, quite affordable rates, and the staff is kind and helpful. Thank you

Well to start off, I saved money by switching to Geico, however Aaaakey storage had such reasonable…read moreprices, I felt compelled to rent a unit to store all my savings!! Overall, this is a great deal with fair prices, I'm definitely a long term customer ..btw ask for Mildred, she's cool!!

Rebecca was very accommodating and answered all my questions. She was ready for my arrival And had…read morethe unot ready.

Joseph the manager of public storage on Heebner was great to deal with he was very helpful showed…read moreus around and made it a very easy experience thanks for your help Joseph Nice clean environment good and tall 10 x 10's

I went to get my items out and left a VACUUM. Called to go and get it as soon as they open before…read morethey even searched the unit to notice if I was gone. Try to be honest and do the right thing. Manager wanted to charge me for the full month and then told me that the calls are recorded almost as a threat if I didn't pay it, and didn't notify me that the call was being recorded prior to our conversation, but after I was upset about paying $100 for one day. I would never recommend rat infested storage unit. Super unprofessional and you can just go to the other Public Storage is down the street

Staff is super friendly and helpful, the security for the facility was fantastic as well. I really…read moreenjoyed the last few years I had storages here. Thank you for your kindness and assistance!

I had my furniture stored at this facility. I had movers pick up to bring to my home. They called…read moreme to alert me that there were rat droppings everywhere and proceeded to take pictures. Upon arriving at my home the droppings fell everywhere now I am faced to hire cleaners to pick up all this mess. I was paying $280 per month thinking that it was a safe and secure unit. The movers said they had never seen anything this bad before. I called the manager and apprised her of the situation and she refused to give me any consideration. She could have cared less. This facility is located on Huebner Rd.

Sergio and team were absolutely amazing today. They moved me from 1 apt to a townhome in 2 hours…read more The price was amazing and the guys are friendly and professional. Highly recommend

Filed a complaint with Texas DMV…read more I hired Swift Movers LLC for a move in San Antonio on February 20, 2026. During the move, their crew wrapped and transported my 55-inch Samsung television, which was fully functional prior to the move. After unwrapping and powering it on at my new residence, I discovered severe panel damage, including cracking and vertical line distortion, ruining the TV. We observed the crew drop a plastic box containing personal belongings and drop our mattress, demonstrating careless handling practices. I booked the Basic Move option and was informed verbally that damage claims are considered on a case-by-case basis. Despite this, my claim for replacement value was formally denied, citing lack of a specialty TV box and basic coverage. Attached are photos of the damaged television. Sharing my negative experience so others know what to expect.