August 4, 2023
Yesterday we went to our Public Storage on 10126 Potranco to put up somethings. We tried to open our unit, but to our surprise it was said if we wanted she can give us new key set. Well why wouldn't we, were paying for the storage and now she is the only one to have access to our unit. We asked why they changed our key, her response was our unit was opened and they put a new one. They never called us, so we could check our unit if anything was missing. And she responded that they have had a lot of new employees and they forgot to note it in our account. But she knew what key to bring and open our unit. When she open our unit the lock that was popped out was there in clear vision, they knew and fail us tenants.
We notice things missing and things scattered. We said we have been robbed. She said she was not aware of any robberies. But other unit holders were told they had to make police reports, this was on July 31, 1 on August 2, 2023 and us on the the 3rd. Six to 8 reports were made, how can she stand there and say she's not aware of any robberies. Plus I am trying to find more reports.
We were stopped by another unit member that they facility were robbed too, but company had no knowledge of this. Unit 224 also was robbed, next to ours.
Followed employee to her office so she can input notes on their computer. But did not call the police, she said we had to do that on our own. But these thieves broke in to their units and the make no report. Sounds very fishy to me.
Notice, I believe six monitors of security around facility behind her. I mention that they have access to view their video. She quickly responded that they don't always work. Mentioned to her that 2 Sunday back, I and another 5 people could not enter facility. Called their number and left all my information to call me back. I had traveled 20 miles to their facility to leave things in my unit. 5 minutes went by and call we called the care phone number and left a very lengthy message with all my Information for return call. Until this date no one has returned my call.
I left a message before with a quick call back. She could no answer that question.
Called police to make a report, then list all items that I remetll waiting on a return call.mber that taken. Then the detective will ask for security footage. I'm sure they won't have any. And they have fail to have security cameras working to protect them and our units.
Called we care number 866-247-6620 and 855-8349720, talkrd to Letty , explain all my concerns, robbery. She acted like she was not aware, but I wanted someone that was management from their corporate to call me back to answer all my questions & concern why they fail a unit owners. Still waiting on a return call. Will also contact News station on We want to know and alot of publicity to know why they failed us and why are they acting like nothing happened.
Brenda unit#226 read more
