Used this storage for about a year. Always easy to get in and out. Clean & Always felt safe. Never…read morehad any issues. Sayda was always extremely helpful & Brian was very nice as well!

I went on 01/17/2026 at 9:40 am to see the size and price of a 5x5, a lady assisted me in a very…read morerude way. I asked about the smaller size and she told me 5x5 I asked to please show it to me to go through a door and I can see from outside how the locker looks like. I told her I would like to see the inside to see if my stuff would fit. She responded in a nasty attitude, that I would need an escalator and that it didn't make sense the reason I wanted to see it. To see how bad she was treating me and for no reason, I told her thank you and walk away to the door. She said, ITS way too early for this shit. I didn't respond and keep walking. This location was in little Havana 800 W Flagler St. To the owner of this location I would like to recommend to hire people that actually wants a job and can provide good service that way your company can get more customers.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

Really great, convenient location, safe and climate controlled. Super easy to set up and close out…read morea unit. We never had any issues here. The only reason I'm knocking off a star is because the price increased a few months after we started storing items here. They mentioned it's a typical rate increase, but I've had friends that had the same thing happen to them. Seems a bit suspicious that the price increase was like clockwork, between us. The same exact timing.

Keep increasing price without noticing. You won't realized it if you have the autopay set up.read more

The superior management resolved the issue. Very much appreciated, but again do better & maybe…read moreupdate the system because this should not be a thing.

UPDATED REVIEW: not happy the price went up no warning it just keeo go storage with a 24h access,…read morepossibility to have power in your unit and AC. Really clean and convenient. Affordable. Friendly staff as well as professional management. The storage is located near the river in front of the Wharf. Hey if you feel like having a drink after dropping your belongings its the perfect place to go :) Im still new there but so far i would recommande this place. Not sure what the couple bad reviews are about but i was never over charged and there is no homeless in front of the facility. I would say come check out the place for yourself they even have a gated park

I'm very pleased with the service and this location is great. I highly recommend this storage…read morefacility.

This is the third time I've had to use a storage- but my FIRST time using Safeguard, and I can…read moredefinitely say, "THIRD TIME'S THE CHARM"! Having AC is a plus but what won me over was how secure and well lit the facility and rooms are. Oh, and no rats or funky smells!! (Can you tell I've had bad experiences??) This location is well maintained. The staff is great too- Jose helped me and he was well-mannered and very patient (I had a LOT of questions). Seeing how hi-tech and great everything was I expected to pay a few limbs per month but it wasn't THAT bad- I think I got a pretty good deal. Hopefully I won't need the space for too long but, if so, I feel good knowing my things are in good hands.

This is my first time using this type of storage so I don't have anything to compare it to but I…read moremust say that I had the right person helping me. Armando could not have been more helpful. He was friendly, courteous, and very attentive to our needs. I wish him success in whatever he does. This storage facility is very clean, air conditioned and quiet. When accessing a specific locker, there are multiple corridors that can be be taken to avoid hallway traffic jams when multiple people are accessing their storage. I'm happy to know my storage is safe with good people.

They were very helpful in getting me in and then troubleshooting any and all issues. The facility…read moreis clean and easily accessible. I shopped some rates for the area and for what they offer in selection of available units, this was hands down the best.

CLEAN!!! KIND!! A family run organization that treats it's customers like family!! store your…read morestuff or WINE!!! Love them!! ps. GREAT Value!!!

This storage place I really recommend I give them 100 stars. Service is extremely good (amazing…read more) I needed a 6x10 there is a really nice lady in the office name JACKIE she has really nice offer me coffee and she show me like three units and she made the process of moving super easy I has at the office drinking coffee she has helping the movers with the process thanks you Jackie for an amazing service and the mover where charging me by the hour and she open a big elevator made faster she save me move thanks for I give you 100 starts storage is super clean office is nice once again thanks Jackie I really recommend this facility

Do not rent here, worst experience with storage of my life. I was charged so many different hidden…read morefees, late fees and was constantly harassed by phone if I was a few days late. Upon leaving I spoke to the front desk and asked for a break on the fees. My unit was $198/month With late fees they charged me $358 on several occasions. Almost double my cost for a late payment? The front desk agreed to cut me a break and A day later I received an email stating I had a tony discount on the next two months. So but an F'U bc it has no purpose. **** In your contract line 2.2 it states your rent can change at any time with 30 days notice. Mine went from $198 to $298 and I was hit was $56 in charges for being a few days late. Customer service did nothing, had no interest in a rebate. Find another storage facility and don't waste your time, two front desk agents were incredibly unprofessional as well.

I suggest any time there doing a discount make sure u complete yourself online otherwise you'll get…read morescrewed as I did n then customer service mocks u n keeps playing games with u doesn't listen n then keeps sending texts. Thank u for choosing public can u explain. They make up lies . If I explained how it went down u would wonder why I wouldn't sue for defrauding a customer. A long standing one at that. Actually worst I've ever been treated by a supposed to be professional n respected company. I was not . Laughed n made to be a fool. 160 online 320 in store I did online till she called me on cell when I just about finished online I voiced I was almost done . With urgency in her voice was told to stop n she'll finish it up. I handed phone to with was to be in her name. Ok when they finished up n off phone wife told me how much. I said no I did online was 160 not 393. Then went back into app n it said I canceled reservation. That was a lie then went to website for that storage place . Did ount taken down for that specific size. I have pic time stamped. Then next day cause after 6 by then closed. I got nothing but run around n made up excuses n lied to said they were taking money off . Only took 20 $0ff for.lock cause i have my own. Can someone tell me if something like this happened to them n how there customer service treated them. Thank u.

I had a great experience at Safeguard Self Storage, and a big part of that was due to Tiffany, the…read moreAssistant Manager. She consistently demonstrated professionalism, strong leadership, and excellent customer service.

Saturday, the plaque at the door says they open at 8:30, it's past 9 and nobody showed up in the…read moreoffice. You call customer service and they "can't take your call at this time". Then what? We just wait forever? There's a line already of three people...

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.