I have been in many companies renting storage units but this is the one I have kept since 2017…read more They make you feel welcome with the best costumer service from Massiel and Rolland. I had two units now I have only one unit but if you beed to rent a unit ask for Massiel or Roland they will guide you like a baby and basically guide you with VIP treatment towards the safest, appropiate temperate and space unit you need. Best team ever! Rolland and Massiel with the best Company A+ mini storage.

I started storing some things here a few months ago, and I helped someone else move in some things…read moreshortly before that. There's no air conditioning in my unit, so you probably couldn't store anything that's temperature sensitive. The units are in rows, and you can pull your car right up to it, which is pretty convenient. However, the rows are pretty narrow- barely wider than one car- so if someone else is blocking your unit, you'll have to wait. I was pleasantly surprised a few weeks ago after we got a week of rain and everything in Kendall was flooded. I thought that for sure there would be flooding in my unit and that my boxes would be wet, but nope, it was dry; their drainage must be pretty good. The office staff is nice, and they're happy to take your payment over the phone if that's easier for you.

The people who run it are very nice, and helpful. I have been doing business with them for a long…read moretime. Gina has been there a long time and she is great. The thing that gets me is that they raise the prices at the beginning of the year and the only way I have found to counter that is to move your stuff to another bay..and who wants to do that?

I've had several issues with this location and management has failed to do anything about them even…read morethough there have been multiple complaints from other units. There are people living there inside their units, and take up the walkway with their things. There have been people smoking inside their units, causing the entire floor to stink. We found a roll of duct tape thrown on the top of the wired fence ceiling of our unit with a loop at the end of it. It's just not a safe feeling environment. I just went to the office and was kicked out by Sonia because she had to go to lunch. It was 4:42pm and there was another lady inside the office as well. Update (answer to Cube Smart's reply): I brought the issue of people living there to the attention of on-site personnel. I did this more than a couple of times on several occasions more than two months ago. Their last answer was that other people had been complaining about the same issue and had brought it up to management, but they responded that they were being accused of racism and therefore would not do anything about the issue. I don't have the time to help run cube smart and I am paying for cubesmart's services, not the other way around. All it takes is for someone to review the cameras for the last few months to see what is happening...but apparently they don't want to do anything about it. I will not waste any more of my time communicating with them. I have put in my cancellation of my unit and have contracted another unit from another company.

This place has horrible customer service first of all. Second of all they raised my rent from three…read more$65-$500 in less than two months. Do not use this facility, there are other facilities that are cheaper and more reliable than this facility. The property manager wouldn't even call me back to give me clarity about why they were raising my rent.

Giving 1 start because there is no other option!…read more BEWARE OF THESE PRICE GAUGING THIEVES!!! They've been charging me $156 for a 5x5 climate control/upstairs closet like unit and the price for those units are approximately $52-$55. I am reporting you to the BBB and will file a complaint anywhere else that I can.

Never rent from this place! They will raise prices without notice. They are never in the office and…read morewill not respond to voicemail. and Public Storage corporate will not respond either.

Excellent service. Good location. Easy process to setup…read morethe account. Lissett was very helpful Albalucia

This is the worst public storage I ever rented. The elevators are constantly out of order the…read moreproperty manager is never around. They never pick up phone calls BUT GET THIS THEY WILL CALL YOU ENDLESSLY TO MAKE A PAYMENT WHEN ITS DUE!! Fuck this location I'm leaving!! I RECOMMEND NOT TO RENT HERE!!

Great value at a great price. I came here from another location nearby that was charging me almost…read moretwice as much for a smaller space.

Storage King USA is by far the best company I have ever done business with for my family's storage…read moreneeds. Juan, is by far OUTSTANDING! This man continues to go above and beyond the call of customer service. The management here will work with you on every level. Thank you Storage King for providing a safe, environment for my most precious belongings. I do not know what I would do without you! Thank you from my heart, and those of my family as well. Andrew Lausen (A Very Happy Customer)

I've been a customer at this location for almost five years and have always paid on time. While I…read morewas traveling, my card was stolen and I didn't receive the payment alert until yesterday -- after the grace period had already passed. Even after explaining the situation, they refused to waive the late fee. It's disappointing that after years of on‑time payments and loyalty, there was no willingness to show any understanding or flexibility for a situation completely outside my control. Long‑term customers deserve better treatment.

Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

Wonderful staff who takes care of everything for you without hesitation! Absolutely pleasant and…read morewonderful!

I've been renting from A+ storage for some time now. And I have to say. Very courteous. Always…read morehelping. Friendly staff. I'll give it a five star rating

I want to thank Ernie and his customer rep. for the attention that was given to me. How well…read moreeverything was explained and the representasion of the unit i rented. I would most likely tell my friends about Handy Strage.

BEWARE OF THESE GUYS!…read more After years of service they tried to ding me for an additional month's rent after I moved out. I rented a $200 storage unit from them for over two years and vacated recently, following up with a move-out notice online. They were left with a key to the lock so they could easily remove it themselves. I called them on the phone to make sure this was OK and asked if I was going to have to pay anything for them to dispose of a car battery I left behind (I was told no). I had a bill for another month of service come in and I called to speak with them to find out why I was still being billed. The bill was about 14 days past when I talked with them, and I was told they would "take care of it". "Take care of it" meant they immediately sent it to collections which then added an $80 service charge on top of the $210 they were trying to bill me. I literally got the collections notice in the mail a week later. I attempted to phone them up about this for over a month. After leaving numerous messages, speaking with people who said they had to get a manager to call me back, I never got a single response. It's kind of tough to foul up customer service in the storage business, but they somehow manage to do it and with no interest in resolving the issue with me, this honest review will serve as a fair warning to anyone looking to do business with them. If this experience sounds strange, they did change management since I first signed up with them.