Had to store all the furniture for a 2 bedroom apartment for a year and a half. It was a well kept facility with access till 9pm most days. My only complaint is that they don't do pro-rated fees if you start or finish the storage rental mid month. We had our move in date on the 10th and we still had to pay for a full month's rent even though we vacated early on. read more

Don't waste your money. We've rented with StorQuest for over 2 years. The elevators rarely work consistently. The elevator bank with the two cars have been out for over six months. When you inquire in the office about getting them fixed, they tiredly point to the phone number on the door and tell you to call corporate. The price increases every year and it isn't a small increase. Paying several hundred dollars every month, you would think that they would have working building services. Additionally, The office staff could not be less helpful. Most days you can see the manager in the office with his feet on desk, clearly visible from the front window. Once the office is closed, the bathrooms are locked, so if you're in there in the evening, you'll be out of luck. They tell you to go next door to Walgreens!!! We moved one mile down the road, got the same size unit for half price (not a promotional price) and every time we go, the manager is walking around the property, either walking the property with his housekeeping cart or talking with customers. Much better customer service!!! read more

StorQuest has horrible business policies! Their business rules are such that the customer comes last!! 2 examples: (1) I was rented a leaky storage unit that StorQuest thought it had repaired. When it subsequently rained, I unit flooded with water. StorQuest's policy: Too bad; you're on your own! We hired a mover (at our time; our expense) to move to a non-leaking interior storage unit (2) When renting a storage unit, I was asked to provide proof-of-insurance to avoid needing "their renter's insurance". I provided the proof. It turns out that when my standard 12 month homeowners policy expired, StorQuest automatically began adding their $16 per month renter's insurance. StorQuest certainly had both my email address & my phone number. No one ever contacted me (to bring in my current insurance policy)!! I only found-out by luck that this unnecessary $16 monthly fee had been charged to my account for 18 months! When I immediately produced my valid insurance, I was smugly told "I will credit your account beginning today, but there won't be any refund for the past 18 months". Storage units are necessary under certain circumstances. There's plenty of choices in the 33176, 33156, & 33134 suburban neighborhoods of Miami. Based on my experience, I WOULD NEVER USE THIS STORQUEST AGAIN‼ read more

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Very friendly staff Maria is very helpful I would recommend very nice and clean. Maria was very professional and I will definitely tell my friends and family to go there. read more

just got a rent increase after less than a year in the unit, the elevator has been down, no notification that it's been down going on 2 days now. we cannot access our unit and the front office staff is incredibly rude, no help at all and no sense of urgency to fix the elevators. all 3 elevators are down read more

We were using another storage facility located near StorQuest but its rental rates have been progressively increasing to the point that our unit was just as expensive as the the previous (larger) unit that we rented there. So we checked out the (new) StorQuest facility and were particularly impressed with what they had to offer: a large covered parking area which is a huge boon especially during bad weather when the last thing you need is to be hit by a rain storm when you're trying to load or unload anything you want to put in or take out of your unit. As I said this is a very valuable benefit: I doubt there are very few other facilities that offer this!! (The previous one did not). The staff, including Raul who checked us in, was very friendly and went to great lengths to help us choose an appropriate unit which was fairly priced and certainly very competitive! The facility is clean and has a good selection of excellent carts to haul one's goods to or from the storage room. The main entry foyer has two elevators and a small garbage bin for small items that need to be discarded - a minor thing but nice to have! It also has a bathroom which is accessible even during after-hours: this is very convenient! (I doubt this is offered by other storage facilities). The storage unit we rented is excellent. Of course the whole building is comfortably air conditioned. From what I observed the facility is well monitored by security cameras in much of the building including the entrance and lobby. Without question this StorQuest facility is very conveniently located close to all the nearby neighborhoods including Pinecrest, Palmetto and Cutler Bay and also those near The Falls. read more

I went to StorQuest to find out information about prices. Jessie was very helpful in explaining the the different types of storage units I can rent and what is including cost. She showed units types available. She was very professional,knowledgeable about the units, and answered all my questions. read more

I just booked with StorQuest and Jose was great. Excellent customer service, very efficient. I would recommend using this new clean facility. Every time I have went in for a question the customer service has been excellent. I had to change storage units at last minute and there was one available and no issues! read more