I've been in this facility for the last 4 years and I've never seen it this clean, ever since…read moresecurespace took over things have changed, the facility looks and is completely safe clean and secure. The staff is great, Angie is very professional and kind. I recommend!!!

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

Rosanna provided great customer service and made the process super smooth, highly recommend this…read morelocation!

Rosy is the best employee I ever see. She is.very kind. So…read morenice. She does the customers feel very happy. She is excelent with the customer.

They have no mercy or respect for pricing, you will get an automatic price increase every two or…read morethree months! Look out! Carts are not available since they have so few. Girl in front desk will hide available storage spaces if you plan to downsize and will make you move to another floor to make it hard on you. Never again! Plus it is very hot in the upper floors! When I started out it would be a pleasant temperature, six months after the air is toxic and hot!

This location has just ONE employee and he leaves the store on the first floor unoccupied and door…read morelocked. When we arrived, there were people sitting on the floor outside waiting for him to come back. They told us they had been there for 20 mins waiting. We needed to buy some materials so we came to the office later in the day, and again he wasn't there and there were again people outside waiting. Horrible.

I used Yelp to start a project in order to interview Movers to help me move into my new place. Full…read moreHouse moving had the best price by far, and I had good communication with Mark. Due to closing issues, I had to push my move date Back 2 days. He said he'd be able to do it in the afternoon and that he would be there between 2:00 and 3:00pm depending on how the job before mine went. Unfortunately, it was a rainy day, and they didn't get to me until 6:00pm. They wanted to push it to the next day but I insisted we had to do it that day because literally all of our stuff was packed and ready to go. I ordered one truck and two movers for our two bedroom, one bath duplex. My fiance and I did a lot of moving before they even arrived, essentially just leaving the furniture for them and some boxes. Their attitude seemed Brusque but it was probably because they were just tired from however many moves they had that day. They wrapped most of my furniture carefully with blankets, but I must say I was not pleased with the way that they moved my grandfather clock. The second mover, Alex, said "well this is fragile" when looking at my clock. I was like yes that's why I hired Movers. They didn't even know you had to take the pendulum out of the clock when moving it. They refused to take my very small TV off of the wall, and told me they would have to charge extra for that which I have never heard before. That was frustrating. They made a dent in my baseboard and scratched a lot of paint in my newly painted residence, and then gave me attitude when I asked when they were going to fix it. He then begrudgingly said that he would send somebody over Saturday to fix it. That guy was nice and did an okay job. They worked very hard but I think it would have gone faster with three movers. It would have been nice to have a discount since they were over 3 hours late also. I'm not sure if I would use them again, but I'm glad that we are finally in our new place with the damage fixed (aside from the clock).

The crew handled everything with care, worked quickly, and stayed organized throughout the process…read more Communication was clear, and they made a stressful move feel much easier. I'd recommend them to anyone needing a smooth, hassle-free move.

Rip off!! Sunny Isles location. BEWARE: Continuous rate increases!! Doubling over 2 years!…read moreRodents,urine,feces found on move out!! Value is fair priced,friendlier and nearby, cleaner easier to reach office staff!! They want very short term tenants not interested loyal long term -- it's a scam!

I have been renting a unit for a little over a year and they are constantly increasing the rate …read more Very upset . It is horrible , they put you in a situation in which you have to find another place . This is the 3 time it is increased . Very difficult to reach an actual person . No one ever there when I go.

Love the service here! I have 2 storages rented here and The service is the best. The called really…read morequick and If you call directly they give you a better price than online. I saves almost $200 on my second storage for 2 months in advance.

I recently rented a space and within a day lost our keys; Luckily we had Joshua assisting us and it…read morewas such a great experience. He was very very attentive and was able to remove our lock extremely fast; aside from continuously being very polite and he gave us a ride back to our storage space so that we wouldn't have to walk (the heat is crazy sometimes) . Thank you once again to Joshua, he's a BIG reason as to why I'll continue to be a customer!