I have been in many companies renting storage units but this is the one I have kept since 2017…read more They make you feel welcome with the best costumer service from Massiel and Rolland. I had two units now I have only one unit but if you beed to rent a unit ask for Massiel or Roland they will guide you like a baby and basically guide you with VIP treatment towards the safest, appropiate temperate and space unit you need. Best team ever! Rolland and Massiel with the best Company A+ mini storage.

I started storing some things here a few months ago, and I helped someone else move in some things…read moreshortly before that. There's no air conditioning in my unit, so you probably couldn't store anything that's temperature sensitive. The units are in rows, and you can pull your car right up to it, which is pretty convenient. However, the rows are pretty narrow- barely wider than one car- so if someone else is blocking your unit, you'll have to wait. I was pleasantly surprised a few weeks ago after we got a week of rain and everything in Kendall was flooded. I thought that for sure there would be flooding in my unit and that my boxes would be wet, but nope, it was dry; their drainage must be pretty good. The office staff is nice, and they're happy to take your payment over the phone if that's easier for you.

This place has horrible customer service first of all. Second of all they raised my rent from three…read more$65-$500 in less than two months. Do not use this facility, there are other facilities that are cheaper and more reliable than this facility. The property manager wouldn't even call me back to give me clarity about why they were raising my rent.

Giving 1 start because there is no other option!…read more BEWARE OF THESE PRICE GAUGING THIEVES!!! They've been charging me $156 for a 5x5 climate control/upstairs closet like unit and the price for those units are approximately $52-$55. I am reporting you to the BBB and will file a complaint anywhere else that I can.

The people who run it are very nice, and helpful. I have been doing business with them for a long…read moretime. Gina has been there a long time and she is great. The thing that gets me is that they raise the prices at the beginning of the year and the only way I have found to counter that is to move your stuff to another bay..and who wants to do that?

I've had several issues with this location and management has failed to do anything about them even…read morethough there have been multiple complaints from other units. There are people living there inside their units, and take up the walkway with their things. There have been people smoking inside their units, causing the entire floor to stink. We found a roll of duct tape thrown on the top of the wired fence ceiling of our unit with a loop at the end of it. It's just not a safe feeling environment. I just went to the office and was kicked out by Sonia because she had to go to lunch. It was 4:42pm and there was another lady inside the office as well. Update (answer to Cube Smart's reply): I brought the issue of people living there to the attention of on-site personnel. I did this more than a couple of times on several occasions more than two months ago. Their last answer was that other people had been complaining about the same issue and had brought it up to management, but they responded that they were being accused of racism and therefore would not do anything about the issue. I don't have the time to help run cube smart and I am paying for cubesmart's services, not the other way around. All it takes is for someone to review the cameras for the last few months to see what is happening...but apparently they don't want to do anything about it. I will not waste any more of my time communicating with them. I have put in my cancellation of my unit and have contracted another unit from another company.

I had an outstanding experience at Public Storage thanks to Marley! From the moment I walked in, he…read morewent above and beyond to make the entire process smooth, easy, and stress-free. He was incredibly professional, knowledgeable, patient, and genuinely cared about helping me find exactly what I needed. Customer service like this is hard to find these days. Marley made me feel like a valued customer, answered every question with a smile, and made the whole experience enjoyable. If you're looking for storage, this is the place to go and if you get the chance to work with Marley, you're in the best hands. He deserves a raise!

They raised price unexpectedly on my unit and when I call leave a message no one has got back to meread more

Odalys was amazing at was she does !! very consistent and considerate. The experience was very…read moregreat. Definitely recommended

Odalys was super sweet and a filled with knowledge. She was a huge help always nice to talk to…read moresomeone who knows their stuff. I was left ensured and at ease. All my questions and concerns were answered.

I've been in this facility for the last 4 years and I've never seen it this clean, ever since…read moresecurespace took over things have changed, the facility looks and is completely safe clean and secure. The staff is great, Angie is very professional and kind. I recommend!!!

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

I have been a customer of Value storage since they opened. Over the years i have received customer…read moreservice above and beyond expectations. Manny, Alex, and all the staff of Value storage. Have made my storage experience one of great ease. That being very accommodating to my needs and providing storage with a smile. Very easy to communicate with and always answer any questions I may have. I appreciate all there efforts!! Randy McDougall

I've had a few different storage units at this location for the last several years and I must say…read morethat I've been quiet pleased. The location is convenient, the facility is always extra clean and the staff is consistent and always ready to assist. The units are also climate controlled. You can purchase storage related materials like tape, boxes and other packing goods at the office and they will loan you a flatbed cart to wheel your items as long as you leave your ID as collateral until the cart is returned. The parking area, which is secure, is indoors so there is no fear of getting wet when loading or unloading items. The two downsides about this location (and likely all Value Store It locations), is that (1) every year the prices go up on your unit. Regardless of how many years you've been a loyal customer or have consistently paid in a timely manner, the price of the unit (doesn't matter the size) increases by about five dollars. Additionally, (2) it would be helpful if they had a dumpster or some other large garbage bin to discard items while you clean up your unit.

So we moved from a big house in Washington state to a quaint condo on the water...needless to say…read morewe had to store some of our stuff. After a couple of hours surfing and comparing we found Value Store It. The place is great. The units are clean, the people are professional and it still feels a little like a small business owner runs it. We got a 5X10 for 69.99 a month with the 1st month free for signing on for 12 months. Also, they have a moving truck you can have on move in day for free, although you do have to buy insurance $14 and fill the tank back up when your done. if you only drive 25 miles round trip you don't have to pay for miles. Also, there is a gal there, Martha, who is super helpful and tries her best to find the best deal and unit for you. If you need storage go to this place and check it out.