They said something less than 10 dollars a month but when I wanted to sign they said more than 20…read morefor a locker

I recently went to the storage on Sunday, November 2, 2025 and Joas greatly let me in as I had some…read moreboxes outside my car and it quite wasnt time to go in the gate. He even helped me with some boxes and kindly opened the gate for me. I just wanted to tell you he was very polite and pleasant. Being I am a single Mom of two his help came from heaven. You must be thankful you have such great employee working for you, so attentive and kind. I just wanted to let you know that since kindness is so scarce these days. We have a storage unit under Yudiel Santana. Thanks.

Odalys was amazing at was she does !! very consistent and considerate. The experience was very…read moregreat. Definitely recommended

Odalys was super sweet and a filled with knowledge. She was a huge help always nice to talk to…read moresomeone who knows their stuff. I was left ensured and at ease. All my questions and concerns were answered.

The office was very professional in the way to deal with me when I went through rent the storage…read morespace. Everything was explained terrily and the facilities were clean and neat. The elevators worked and I agreed to rent a space. Only reason I'm giving them 4 stars is that when I went to actually put the items in the storage unit one of the elevators did not work so it took us twice as long to be able to put the things in the storage space as it could have if both elevators were working. Other than that it has been a good experience.

Both Elevator did not work and I got stuck in the second floor with no way to take my stuff down…read morefor hours. It cost me hundreds of dollars more on movers as well as my moving plans with my new location. Did not receive any customer service or assurance that some one was coming to help. This is unacceptable and bad location. I rather pay the extra $20 elsewhere that will be provide me better and safe service. "I don't know but I understand" doesn't do nothing but frustrate the customer more.

We just removed our belongings that we stored for the past 4 months at the CubeSmart on SW 216 St…read morein Cutler Bay. The customer service was cordial BUT the lack of transparency drove us out. Our storage monthly rental was raised with very short notice substantially (more than $50/mo). Luckily, we located another storage company nearby that assured us on in paper that rent will not be raised within a year. Goodbye, CubeSmart. Not too smart to blindside your clients. WATCH OUT!

This is the best storage facility I've used... it's clean, well-maintained, and the staff are…read morefriendly. Would recommend to anyone. David and Matilda are great people.

Don't waste your money. We've rented with StorQuest for over 2 years. The elevators rarely work…read moreconsistently. The elevator bank with the two cars have been out for over six months. When you inquire in the office about getting them fixed, they tiredly point to the phone number on the door and tell you to call corporate. The price increases every year and it isn't a small increase. Paying several hundred dollars every month, you would think that they would have working building services. Additionally, The office staff could not be less helpful. Most days you can see the manager in the office with his feet on desk, clearly visible from the front window. Once the office is closed, the bathrooms are locked, so if you're in there in the evening, you'll be out of luck. They tell you to go next door to Walgreens!!! We moved one mile down the road, got the same size unit for half price (not a promotional price) and every time we go, the manager is walking around the property, either walking the property with his housekeeping cart or talking with customers. Much better customer service!!!

StorQuest has horrible business policies! Their business rules are such that the customer comes…read morelast!! 2 examples: (1) I was rented a leaky storage unit that StorQuest thought it had repaired. When it subsequently rained, I unit flooded with water. StorQuest's policy: Too bad; you're on your own! We hired a mover (at our time; our expense) to move to a non-leaking interior storage unit (2) When renting a storage unit, I was asked to provide proof-of-insurance to avoid needing "their renter's insurance". I provided the proof. It turns out that when my standard 12 month homeowners policy expired, StorQuest automatically began adding their $16 per month renter's insurance. StorQuest certainly had both my email address & my phone number. No one ever contacted me (to bring in my current insurance policy)!! I only found-out by luck that this unnecessary $16 monthly fee had been charged to my account for 18 months! When I immediately produced my valid insurance, I was smugly told "I will credit your account beginning today, but there won't be any refund for the past 18 months". Storage units are necessary under certain circumstances. There's plenty of choices in the 33176, 33156, & 33134 suburban neighborhoods of Miami. Based on my experience, I WOULD NEVER USE THIS STORQUEST AGAIN‼

I have been a customer of Value storage since they opened. Over the years i have received customer…read moreservice above and beyond expectations. Manny, Alex, and all the staff of Value storage. Have made my storage experience one of great ease. That being very accommodating to my needs and providing storage with a smile. Very easy to communicate with and always answer any questions I may have. I appreciate all there efforts!! Randy McDougall

Don't use this company!!! bad choice!!!!; Sergio is not a guy you want to deal with, complete lack…read moreof customer service. He is always late, overcharges you and does not understand he needs to provide a service to its client. Disaster totally in my local move, he sent people late and tired and my house was impacted - broken walls, furniture etc. He was so late (days) that I had to move my vacation plans and tickets and high cost. He charged us for over 4 hours of work when they did less than 2 hours. Don't recommend them at all much better options out there.

First, i want to express the overall job and experience whit this company ! EXCELLENT ! ,Honesty…read morethere is no need to get another moving company ! My mother ,she always find something to point to any service company , she was surprised for the excellent job ! THEY USED SO MUCH CAUTION WHIT THE FURNITURE , GRAND PIANO , AND A 900 GALLONS REEF TANK , NO SCRATCHES !! They show up on time and the PRICE WAS EXTREMELY AFFORDABLE , thank you guys ! Specially JOHNNY ! He's a live saver thanks ! I attached pictures of the 900 gallon tank getting ready to go outside the residence ! Thanks

The superior management resolved the issue. Very much appreciated, but again do better & maybe…read moreupdate the system because this should not be a thing.

UPDATED REVIEW: not happy the price went up no warning it just keeo go storage with a 24h access,…read morepossibility to have power in your unit and AC. Really clean and convenient. Affordable. Friendly staff as well as professional management. The storage is located near the river in front of the Wharf. Hey if you feel like having a drink after dropping your belongings its the perfect place to go :) Im still new there but so far i would recommande this place. Not sure what the couple bad reviews are about but i was never over charged and there is no homeless in front of the facility. I would say come check out the place for yourself they even have a gated park