Jeff was awesome. Was able to get in and out quickly and answer my questions. Also kind enough to…read moreshow me multiple units and work through needs. If Congress worked this well, we'd all be rich and happy.

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

Best storage unit experience I've ver had. No fluff, no small print extras, clear and fair pricing…read more The staff was super friendly and helpful, they had a great promotion, going in and out of the space was super easy, they had cameras and a security gate and the unit was super clean. A plus was that I could open the gate from my phone. Ask for Henry if you go, he was great!

My family and I reached out for a storage space and we couldn't be more satisfied. From the…read morereservation to the moment we walked in we were treaded with respect and kindness. Henry and his assistant made the process very quick and easy very helpful with all our needs. The units are clean spacious and easily accessible once your inside the gate. I would recommend this place to all my family and friends.

The office was very professional in the way to deal with me when I went through rent the storage…read morespace. Everything was explained terrily and the facilities were clean and neat. The elevators worked and I agreed to rent a space. Only reason I'm giving them 4 stars is that when I went to actually put the items in the storage unit one of the elevators did not work so it took us twice as long to be able to put the things in the storage space as it could have if both elevators were working. Other than that it has been a good experience.

Both Elevator did not work and I got stuck in the second floor with no way to take my stuff down…read morefor hours. It cost me hundreds of dollars more on movers as well as my moving plans with my new location. Did not receive any customer service or assurance that some one was coming to help. This is unacceptable and bad location. I rather pay the extra $20 elsewhere that will be provide me better and safe service. "I don't know but I understand" doesn't do nothing but frustrate the customer more.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

I have been a customer of Value storage since they opened. Over the years i have received customer…read moreservice above and beyond expectations. Manny, Alex, and all the staff of Value storage. Have made my storage experience one of great ease. That being very accommodating to my needs and providing storage with a smile. Very easy to communicate with and always answer any questions I may have. I appreciate all there efforts!! Randy McDougall

The front counter is very helpful. and i really love the music everytime i go in they happen to be…read moreplaying phil collin's it's wonderful!

I've been a customer at this location for almost five years and have always paid on time. While I…read morewas traveling, my card was stolen and I didn't receive the payment alert until yesterday -- after the grace period had already passed. Even after explaining the situation, they refused to waive the late fee. It's disappointing that after years of on‑time payments and loyalty, there was no willingness to show any understanding or flexibility for a situation completely outside my control. Long‑term customers deserve better treatment.

MATILDA MATILDA MATILDA! So I planned on having my storage unit for one month because I was having…read morea big party and just needed to get somethings out the way for a little while. I have only ever had one other storage unit and I just don't remember having such a wonderful experience! I read the reviews about a manager named Matilda who was great and after reading a ton of them, I made my choice solely because of the reviews about her. I was expecting good service and was still blown away!!! Matilda took such good care of me! So much so, that I decided to leave my stuff in for the rest of the holiday season! She is a delightful person, friendly, and professional! Super helpful gave me a great storage location, water, a nice golf cart ride to the unit and a lovely chat! It's too bad I don't have any brothers and she may be taken already but I would have loved to have her as a sister in law hahahahahahaha! Needless to say, it was a fantastic experience and I would totally put things in storage with her again! CubeSmart lucked out with a manager like her! Thanks Matilda for superior service and for being a beautiful human being!

We just removed our belongings that we stored for the past 4 months at the CubeSmart on SW 216 St…read morein Cutler Bay. The customer service was cordial BUT the lack of transparency drove us out. Our storage monthly rental was raised with very short notice substantially (more than $50/mo). Luckily, we located another storage company nearby that assured us on in paper that rent will not be raised within a year. Goodbye, CubeSmart. Not too smart to blindside your clients. WATCH OUT!

Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

This is the worst public storage I ever rented. The elevators are constantly out of order the…read moreproperty manager is never around. They never pick up phone calls BUT GET THIS THEY WILL CALL YOU ENDLESSLY TO MAKE A PAYMENT WHEN ITS DUE!! Fuck this location I'm leaving!! I RECOMMEND NOT TO RENT HERE!!

Great value at a great price. I came here from another location nearby that was charging me almost…read moretwice as much for a smaller space.