This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

Super friendly and accommodating. Gerardo worked with me to…read moreget the best deal. You won't be disappointed!

Extra space has a stellar staff!!! Their customer service follows up as promised and is always…read morehappy to see you when arriving on site. Parking is easy and facility clean.

We have a storage space here and love it. Has a bunch of floors and great security protocols. Make…read moresure you save your code on your phone in favorites so you can always look it up since you need it to get into hate on non office hours and get inside the building and if your on a different floor need the code for the elevator. Definitely recommend this place if you need some extra storage

Great service from the local staff, manager and assistant. They check each floor to see that all…read morethe units are properly locked, and if not, they call to let you know.

Used this storage for about a year. Always easy to get in and out. Clean & Always felt safe. Never…read morehad any issues. Sayda was always extremely helpful & Brian was very nice as well!

I went on 01/17/2026 at 9:40 am to see the size and price of a 5x5, a lady assisted me in a very…read morerude way. I asked about the smaller size and she told me 5x5 I asked to please show it to me to go through a door and I can see from outside how the locker looks like. I told her I would like to see the inside to see if my stuff would fit. She responded in a nasty attitude, that I would need an escalator and that it didn't make sense the reason I wanted to see it. To see how bad she was treating me and for no reason, I told her thank you and walk away to the door. She said, ITS way too early for this shit. I didn't respond and keep walking. This location was in little Havana 800 W Flagler St. To the owner of this location I would like to recommend to hire people that actually wants a job and can provide good service that way your company can get more customers.

the worst storafe company in Miami. They assure you that the rates won't change much but then…read morealmost double your rent. Within the first ten months of renting a unit for 80 they increased rent to 180 per month saying its the market. so I changed into a smaller unit after speaking w manager and was assured that this wouldn't happen again... three months into the new lease again they are doubling the rent. This time w zero notice. no notice double rent before xmas. Extreme unprofessional and unhelpful.

I received excellent customer service from both Genevieve and Andres from Extra Space in Miami!…read moreBoth of them were very friendly, knowledgable, professional and helpful. Genevieve and Andres really helped me out! Thanks Genevieve, Andres and Extra Space Storage of Miami!

I truly, honestly, and thankfully had a wonderful experience storing my belongings at this Public…read moreStorage. This is the one closest to the Boys and Girls Club on 32nd Ave (though there is another location about two blocks closer to 27th Ave). I was in an awkward bind of needing to move locations at the end of the month, but not being able to move to my new place until two weeks into the month. It didn't help that I was traveling the last two weeks of the month, so off I went searching for reliable storage facility that was close by my residences. I came across Public Storage with their $1 special - at the end of all my paperwork, I forked over a little over $25 for a month long lease of a 5'x15' space (the admin fee, plus tax, and your $1 rent). I had a unit on the 4th floor, and had my own lock. I declined a second through PS, and they didn't make a fuss about it (they did stick their sticker on mine to make it "approved"). The first option they showed me had a post right through the middle of on side, so I asked if they had another availability - they did, and were happy to show me another one down the same hallway. This one had a dry paint spill, but all of the glorious 75 square feet that I paid for. (I found out later after dragging some furniture that a screw was sticking up out of the cement - I highly recommend checking your unit thoroughly before agreeing). The staff were incredibly friendly. There was always at least one person available during business hours to help me unlock carts, and they always greeted me when I opened the door to buy yet another box I didn't think I'd needed. They made it very transparent that if I were only keeping my items for a month, I should remove them before the weekend that my lease was up, so there is absolutely no question about not renewing. Most of my move was done in the afternoons/nights on weekdays, so I never had much of an issue with wait-times for carts. The facilities are clean (no notes on the restrooms though), and both elevators worked while I was moving things around. 10/10 would definitely rent a space here again, but lord I hope I won't need to anytime soon.

They raised price unexpectedly on my unit and when I call leave a message no one has got back to meread more

Highly recommend this storage facility. Brand new. Clean, safe, easy to use. The climate control…read morewas excellent. I had items stored there for months. Unit was climate controlled, ventilated and there was no mold or mildew. My property was just as I had left it. Excellent for college students to store their items over the summer between semesters. I dealt with Robin and she could not have been more pleasant and efficient.

They asked me to take down my bad review: After I posted my…read moreprevious review about them raising my rent by over 50% they "escalated" the issue all the way to the District Manager. He then "resolved" the issue by asking me if I would "change or remove" my review. Instead I decided to add this to it.

First of all the manager here is an absolute nut case. She's not good at her job and she will…read morerandomly make things up and falsely accuse people for doing things they never did. She complains constantly about who knows what. She takes her emotions out on the world around her so If you ever do move in here and she's here (which she probably will be) she'll be breathing down your neck. I honestly wouldn't recommend going here. There are lovely places on Miami Beach and north Miami that are great!

I want to give a huge shoutout to Irene for being so kind and understanding my autism and letting…read moreme ride and film the elevators. Irene if you see this, I really appreciate you helping me out when I came on friday.

The movers arrived on time at 7am and they were quick and thorough. They were done packing by 7:30…read moreand arrived at the new location by 8:10. By 8:30, they were done unpacking. One of the rubber footings on my desk got lost in transit but I'm not mad about that. All my dishware and fragile items were safe. The guys were friendly and courteous. Would use again!

Update: After posting my review, the company reached out, acknowledged that their team did not…read morefollow proper procedure, and issued a 50% refund. I appreciate them taking accountability and working to resolve the situation. That said, my original experience on moving day was still very stressful and inconvenient, as I was forced to hire another company last minute. I hope they address these issues internally so other customers don't have the same experience.