I was a little hesitant to come in one of the many self storage facilities out in West Pines. I…read moreshopped around, got the best deal that I could, and spent four months at this place. I was very happy. I moved out today and everything was as it said it would be. The people were nice who work there. The place is rather clean and well run. I would definitely come back if I needed storage needs in West Pembroke Pines. Honestly, no complaints, no grapes. They gave me the service I expected for the price that I knew.

I have been a customer here since 2019 and it is a well run, clean and convenient. however, please…read morebe aware that the longer you are there the more you are incentivised to leave. From 2019 to now the price has more than doubled. I understand occasional increases but it's excessive. Especially when there's another storage place 100 ft away. I want to stay but the price has become outrageous for a 5x10. I did escalate and they reduced my fee by $30, but that's little consolation.

Never will I rent from the Coral Gables location again and I urge you not to either. The elevators…read moreare a lifeline to their business and they never work. The day we moved in there, one elevator was working and it was packed because the day before, neither elevators were working. This is unacceptable. Then, about a month and a half into our service, I got an email move out notice, telling me they appreciate our business and have moved out our items. This was obviously a mistake and it was meant for somebody else but that sent me into a panic and though I called over there, it took a while for someone to contact me back. Lastly, August 1 was our move out day and not only is it the first of the month, but also a weekend and we flew from our home city to work on the move out, rented a U-Haul and hand truck, only to find out the elevators are out of service!! We are on the seventh floor, so it's not possible to remove any of our items. Obviously, another big problem and totally unacceptable. Currently, we are halfway into Sunday and elevators are still are not working and we can't get any answers as to if they're working on them. This not only forces us to spend more money, but disrupts our everyday as we have to go back to work tomorrow, Monday and have flight flights scheduled back to our home city. Our entire weekend, it was scheduled around our move out, has been completely disrupted and ruined. It is definitely the perfect storm and the worst situation.

Highly recommend this storage facility. Brand new. Clean, safe, easy to use. The climate control…read morewas excellent. I had items stored there for months. Unit was climate controlled, ventilated and there was no mold or mildew. My property was just as I had left it. Excellent for college students to store their items over the summer between semesters. I dealt with Robin and she could not have been more pleasant and efficient.

It's my first time renting a storage and I did not know what to expect, but Mari was so great in…read moreinforming us about how the whole rental works that she made it stress free. The process was quick and painless and the price even better. Thank you Mari, your help is definitely appreciated.

I thought I had found the perfect storage but... 2 months in my storage rent went from $47 to $137…read more Phone call or email? Nope, we sent a letter to your home and the rent was increased right afterwards... STAY FAR AWAY FROM THIS PLACE! At any time your rental can increase 150% over a month period. Don't fall for low prices at signing, you will 100% be overcharged and you won't notice. I'm a veteran who can't keep up with his bills and if it wasn't for the insane increase in rent I would've kept paying for it not knowing I was being robbed blindly. RUN!!! Also.. my veterans discount I was given at signing, find out latter it's not a promotion they offer however I was given a promotion for my first month. So why was I told at the front desk when creating account it was a veteran discount applied every month and my rent wouldn't soar over 60% increase at most 50% every year... well 2 months in and surprise! RUN!!!!!! Can't stress enough.. LEGALLY ROBBING PEOPLE " because of a contract you signed " yeah the in no one reads you broad daylight robbers.

Nicholas has been such a great help in providing all of our questions. He's been patient and kind…read moreand has gone above and beyond to provide the best client service. We are very happy with his service.

keoni was the best at customer service. the best manager for this location. His service was amazing…read moreand he really values his customers and work

Clean area and great managers that are very helpful. I would recommend to anyone needing storage,…read morealso conveniently next to expressway

I rented the largest unit they had several months ago. The price was around $350/month and they…read morerequire you to get insurance. (Good call in hindsight) I thought the point of a storage unit was for them to provide me with a clean and dry place to store my goods. I soon learned that wasn't true. In September, we got a bit of rain with that fake hurricane. I didn't check on my unit, as I didn't have any need to go inside. A few weeks later, my brother went to get something for me and my whole unit was flooded. I had electronics galore including a camera system and RFID chip entry system that were ruined and wooden desks that got swollen from the moisture. My leather couch molded - yes, of course I cleaned it off but that musty smell never goes away. Those were just the large items I mentioned. They never even offered to move me (when I finally asked, they said they didn't have any units available), they never offered even $1 off my rental, they never put fans to help dry it. It took several weeks for them to fix the problem. I felt bad for the manager because I could tell she was speaking to corporate on our behalf but her hands were tied. The only I gave two stars was because the manager was really nice and at least made an attempt to keep me informed of the repair progress. Full disclosure: I did get reimbursed from the insurance company but $2k doesn't cover even close to what I lost. Be careful renting here.

Facility spotless, location good, access easy, rates fair…read more The REAL strength? The staff. Nina was efficient, patient, friendly beyond expectations. My error in judgment necessitated her repeating my move-in paperwork. She rolled with the situation with perfect graciousness.

First off: Unbelievably rude "customer service" employee running the rental office. I understand we…read moreare in Hialeah- but it's time to expect more. Please stop gossiping and help people waiting for service. I went in to ask what time they were closing the facility that evening since it was 12/31. She said very accusatorially IN SPANISH "we close at 9:30pm and if you come back tomorrow we WILL charge you the full amount of rent for the month. I see your rental unit (as she pointed to the security camera). Make sure you take your lock off and leave the unit open and clean or you will be charged. " Cool. I just wanted to know what time you'd be open until today. Also- where are the carts? In Spanish: "If you don't see them, someone is using them" This is a HUGE overpriced facility that somehow only has two moving carts for the entire lot? There should at the very least have 4 per floor. Nearly every unit is occupied and they aren't able to afford or manage their cart system? With as much as I've paid for storage throughout the years- I could have single handedly purchased more moving carts and dollies. The customer service employee could not work or care less. We had been moving out of our storage space for 3 days. There is zero system in place for knowing how many carts are being used and/or where they are. This facility will test every last drop of your patience. Don't bother coming here.

I returned my U-Haul truck right before close on Saturday night and the staff was so nice about it…read more I wish I could remember their names: a nice young man and a lady with very long nails! She was super sweet and I surely did not want to have to come back the next day. I deeply appreciate you both staying so I could drop off the moving truck and equipment. Thank you.

Your things will not be safe from theft here, and when notifying them about items that were stolen,…read moregot no response whatsoever. Their claim to have 24 hour surveillance, is pointless, if it neither prevents, nor solves any criminal activity. There are also a multitude of people who use some of the units as a residence, and obviously have more than enough time to get into peoples' lockers during the night, when the facility is closed, and steal from them. While I've been a long time customer, I'll be looking forward to moving my things elsewhere.

Really great, convenient location, safe and climate controlled. Super easy to set up and close out…read morea unit. We never had any issues here. The only reason I'm knocking off a star is because the price increased a few months after we started storing items here. They mentioned it's a typical rate increase, but I've had friends that had the same thing happen to them. Seems a bit suspicious that the price increase was like clockwork, between us. The same exact timing.

Keep increasing price without noticing. You won't realized it if you have the autopay set up.read more